“(Mostly) attractive coins, some of them stunningly beautiful and with impeccable quality. No other mint, including and especially the Monnaie de Paris, the only operating mint with an even longer history and tradition, reaches the technical production quality level of the Royal Mint. However, boxing and presentation of the 2oz Silver Proof coins (brilliantly done in the „British Monarchs“ collection) have become „cheaper“ and less appealing over the past three years or so. Also, although it is blindingly obvious that the black foam used in the capsules of 50p silver proof coins causes premature toning, nothing seems to be done about it and the issue is not addressed in a transparent way (maybe it is but then in a hidden corner of the website where at least I could not find it). As regards shipping deadlines, the policy seems to be „we ship whenever we‘re ready“. Other mints are able to indicate exact shipping times and are transparent about it.
Friendly and competent but difficult to reach customer service. The website looks professional but the devil is in the detail: slow and not easy to navigate, the search engine does not work and systematically returns error messages and in particular the useful archive function could be easier to find and navigate. The distinction between „limited edition“ and total mintage is confusing. As a customer, you have to yourself do the research to find out which coin has a „limited edition mintage“ but a much higher total mintage as the same coin is e.g. also used in coin sets. Also, first time I ever experienced a „queuing system“ for having the privilege to simply access a website. For EU customers, there is insufficient explanation how the VAT/customs process works and no information whether the Royal Mint is IOSS registered which would allow to order low value coins (up to a value of €150,00) in a no-hassle way without prohibitive custom handling fees. It seems there is no strong interest in selling abroad which is a pity as a higher „fan base“ abroad would not only benefit the Royal Mint, but also British collectors and dealers. Sadly, none of the scarce official distribution partners in the EU offer a broad range of the Royal Mint products, confirming an image of poor marketing outside the UK and Commonwealth countries. So, overall mixed feelings about the Royal Mint, although (which matters most) their core products are excellent.”
“The products are great and so far, deliveries have always arrived when they were expected to. But the process is a bit shambolic. You place an order and immediately get a confirmation e-mail back. Then. Nothing. The tumbleweed starts blowing around as you wait for signs that anything is happening. I placed an order a week ago, and apart from that initial confirmation, I have heard nothing, despited this beeing a reasonably significant order. RM needs to improve its customer experience by keeping people better informed of the progress with their orders and when they can expect to receive their goods.”
“I bought the item as a christening gift. I was told delivery would take 3-5 working days. It took 10 days and I was not able to hand over the gift on the christening day. Very disappointing.”
“Dealing with the Royal Mint was easy and efficient BUT my £25,000 EXPRESS DELIVERY BY DHL WAS A DISASTER. ROYAL MINT to BRISTOL to MIDLANDS to ABERDEEN to MIDLANDS to BRISTOL to me just 20 miles south of Bristol... and I waited in a whole day when tracking said it would be delivered... even at the end of that day when it was in ABERDEEN. A call to the RM confirmed that it would not be delivered as it was in Scotland. RM call person very helpful and efficient. So another half day spent waiting for delivered 3 days later. NOT GOOD ENOUGH. DISAPPOINTING! WORRYING!”
“Four of the silver Britannia coins I bought (minted) - had some major imperfections - ie in the face of the King - and whilst I was assured on a few occasions by your customer service staff, that this would not affect the value, I still think the standard for minting is lower than I would have thought for the Royal Mint.”
“The item itself was nice but the presentation pack it was sent in was slightly damaged which was disappointing. It was poorly packed for shipping. A little more care would have kept it in Mint condition.”
“The product was excellent, except it took nearly 2 weeks to reach me, to late for the intended birthday it was a gift for. If you are going to take a long time to post things a little warning would be appreciated.”
“Good evening, My recent experience was stressful as although my bank sent the funds immediately to the Mint it took a long time for it to arrive on my account. Fortunately the people I had on the phone when I contacted the Mint were very helpful.”
“Absolutely delighted with the product I bought however it did take two months to get here and I had to constantly chase up for arrival dates with no communication otherwise”
“Disappointing experience – avoid if timing matters
- Placed an order on Sunday evening, expecting prompt dispatch
- Website claims 1–5 business days for dispatch, but nothing happened for 3 full days
- No updates in account, no tracking number, no transparency
- Only after chasing support multiple times was I told the order was “allocated” – still not dispatched
- No explanation given for the 3-day delay before even starting to process the order
- Clearly, “1–5 days” really means 5 – misleading and frustrating
- Needed the item as a gift by Wednesday – their delay made that impossible
- Poor communication, no urgency, and no compensation offered despite the inconvenience”
English