“I inadvertently missed a digit on my mobile phone number which meant I could not receive the verification code therefore I could not complete my order. I couldn't change the info online so had to make a phone call. It took almost a week of attempts before someone answered the phone. The person I spoke to was very helpful indeed, changed the mobile number and completed my order there and then. It just seems a bit of a clunky way to go about things. Fortunately my order for a birthday present was finally received on time.”
“Sending a parcel out, containing over ten thousand pounds worth of coins in it, using a standard delivery company. Then clearly printing, in large font, from the Royal Mint, is complete madness. Have you seen some of the delivery drivers out there? I don't wish anyone to know the contents of any delivery I receive.”
“Placing order was straightforward, then the problems started, out of the blue delivery delays, even worse the Mint wouldn't split delivery, updates were few and too late, eventually arrived by surprise but too late for the presents I was planning to give”
“I placed my order & it took ages to arrive. I made contact via email as the phone lines down for weeks… who knows if there’ll ever be reconnected at this rate. Often no email reply back . I think half the emails published are incorrect , since no one ever replies. Live chat is terrible, no connect up and the teller number given doesn’t connect either . It’s like once order placed and money taken for the order that Royal mint doesn’t want to know anymore
Really poor after care customer service. The worst I’ve come across in years”
“The website where I could access the sttatus of my order was often inaccurate. It was alarming that the order was identified as settled and that it had been delivered, when in fact, neither things were true. This meant that I had to call the Mint to speak to advisers to be reassured that my orderthe valuables had not been delivered to the wrong person. One customer adviser was not well informed regarding how the order would be delivered, and whether proof of identitiy would be required.”
“Love your products but feel that when a limited numbers item is for sale it would be much fairer to use a ballot system where prospective buyers registerto decide who is willing & able to purchase and are then sellected by ballot, instead of a free for all approach used at the moment which favours those buyers who can flood the site, blocking out others.”
“Hello
I placed my second order on Friday,
The last order was signed for by the office in our building, I had to ring up when my order was pending to request this as advised by customer service.
Well I have rung you every day since Friday,
Only to be told your telephone system is down
Every day, so I have emailed the address from the telephone message, which has come back to me. Not sure what else to do. If you pick up this message please get in touch, so I can give the additional information for delivery!
Many Thanks
Julie corbi”
“Item was great, your website is confusing and difficult to use. My item which i was expecting to be delivered got vaulted and then trying to work out how to get it delivered was most confusing. 🫤 will order through another easier to use online shop.”
“Undeniably quality products very well presented. However the waiting time on the telephone line is unacceptable, and the account holders pages leaves much to be desired. I don't understand at all what is going on with mine.”
“Although we are pleased with our purchase, the time it took to dispatch was far too long. It was only after complaining that our order was dispatched an we are unsure it would have arrived on time otherwise.”
“Took too long to dispatch and even then they are supposed to arrive by 1pm today by Royal Mail. It's now 4pm and no sign so every likelihood they won't be delivered today at all even though I waited in for them.”
“I still haven't received by order nor do I know where it is. The delivery company you use for Portugal is very bad and I will likely never get me order because they didn't brother to call to clarify my address.”
“Great customer service, but it's about a 20 minute wait on the phone to talk to someone.
The plastic cover on the commemorative coin that I bought was damaged. The cardboard envelope it came in, offers no protection, and the plastic cover had an imprint of the coin on it. Also the cover has lots ripples on it, because of the way it was pushed into the outer envelope. I had to return my coin to get a replacement. Would it be possible to protect the coin before it is packed to save disappointment.”
English