“So I was happy with the speed of all the processes and the product looks great. It's a Christmas present so not given yet. But she does really appreciate the red arrows.”
“My purchase was an international delivery and the packaging was well attended to, keeping the proof coin set in pristine condition despite travelling over thousands of miles. The care was much appreciated.”
“Yes, happy with my face coming to my collection. Just can’t seem to add it to my coin collection via website website when typing in description not available.”
“Ordered and paid in July. I tried to follow up in October, as there was no communication as to the delay.Many phone calls. Twice filled in request on customer service page. Almost four months after ordering, I received my coin. Two weeks after it arrived I got an email replying to my query. The did apologise for the time it took to reply to my email....a month!! No customer service what so ever. In the final phone call the delay was truthfully explained. I am happy with my purchase, but customer service is shocking.”
“I purchased coins for the birth of my granddaughter. Something small but meaningful. Great service, plenty of choice and I will continue to buy gifts for other family & friends.”
“I have found all of the team at Royal Mint to be highly professional, experienced, knowledgeble, and they deliver execeptonal customer service so thanks to Jodie, Dax, Jordan, Richard, Brenda, Emma, and Callum ( I think ), sorry of I got your name wrong. IO was contacted on time when arranged and kept informed throughout the purchace process it has been a pleasure doing business with the team, I purchased the precious metal I wanted and now it is stored in my own arranged off site storage (Safety deposit box type storage with a market leading serice provider), Thnak you all.”
“Very unhappy with the royal mint. Made an order with them. Even before they posted the item I asked to cancel the order but they refused due to not accepting cancellations??”
“I ordered 3 Britannias and wasn’t happy when I realised I was sent 3 22ct rather than 24ct coins. Also ordered 15 sovereigns and all but 3 were rose gold rather than yellow. I have a feeling rose gold sovereigns are worth less”
“Trusted the name but found the transaction experience slow and with limited communication. Worried about the delivery of items as didn’t even need a signature.”
