“The products I like are as expected. The “above and beyond” is the ease of ordering from the U.S., shipping and tracking. Keeping me informed about my purchase is just as valuable as the product itself.”
“Dealing with the Royal Mint was easy and efficient BUT my £25,000 EXPRESS DELIVERY BY DHL WAS A DISASTER. ROYAL MINT to BRISTOL to MIDLANDS to ABERDEEN to MIDLANDS to BRISTOL to me just 20 miles south of Bristol... and I waited in a whole day when tracking said it would be delivered... even at the end of that day when it was in ABERDEEN. A call to the RM confirmed that it would not be delivered as it was in Scotland. RM call person very helpful and efficient. So another half day spent waiting for delivered 3 days later. NOT GOOD ENOUGH. DISAPPOINTING! WORRYING!”
“Four of the silver Britannia coins I bought (minted) - had some major imperfections - ie in the face of the King - and whilst I was assured on a few occasions by your customer service staff, that this would not affect the value, I still think the standard for minting is lower than I would have thought for the Royal Mint.”
English
