“I am really happy with the silver penny I ordered for my youngest granddaughter. I love the gift options that are available from Royal Mint - there are some really unique gift ideas.”
“I found it easy to order online. I have one tiny niggle. It would have been better to have received an email confirming my order and to receive an expected delivery date. I was very pleased with my purchase.”
“Customer Service very good, Staff excellent extremely helpful very patient would recommend this good service. Helped me a lot...... will come back again. Thank you.”
“I noticed you didn't sell out the snowman advent calendar as quick as last year could have something to do with the person who got the gold coin posted it on snowman pages as soon as he got it I knew I wasn't a winner before mine even arrived boohoo maybe next year as I was watching your page from October 1st if not earlier to see when they went on sale .how likely would I recommend you more than ten as I'm on the snowman sites and sent many to the Royal mint page”
“I found the website a touch difficult to understand. However, your advisors on the telephone are very good at explaining and answering questions. A very big thank you for explaining things to me.”
“I’m very happy with my purchase. It is for my son for Christmas. However the post office wasn’t very prompt with their delivery. It wasn’t delivered when I was told.”
“Great quality but it seems to take a long time from ordering to delivery. I am still waiting for a delivery on something that I ordered and paid for on 16th of October. Have not received any explanation for delay.”
“A very confusing way to set up an account. I somehow ended up with 3 accounts, even though I used the same email address, why aren't they checking for existing emails addresses like all other companies?
I subsequently transferred money to one of the accounts, the one I had the details for, only to find out a week later it had been put into one of my other unknown accounts. How could that happen if the transfer process originated from my known account.
Finally when I made enquiries to find out where my money was and the three account explained I was then told the only way I can close an account id by phoning customer services and that I couldn't do it directly from one of the accounts?
Having used a number of other similar services I can only say the Royal Mint gave the poorest performance. Perhaps being a Mint with the Royal patronage in front of their name gives them a get out of jail card if they had to compete with others.”
