Logs Online Reviews

Name: Logs Online
Address: International House 307 Cotton Exchange, Liverpool, Liverpool
Rating: 4.71

4.7 Rating 1,920 Reviews

94 %

of reviewers recommend Logs Online

4.7

Based on 1,920 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Logs Online:

Welcome to Logs Online - Your Trusted Source for Quality Firewood in the UK

At Logs Online, we are passionate about providing top-notch firewood solutions to our valued customers across the UK. As an e-commerce business specializing in firewood, we understand the importance of reliable, high-quality fuel for your fires, stoves, pizza ovens, and more. With a strong commitment to customer satisfaction, sustainability, and convenience, we have become a trusted name in the industry.

Our mission is simple: to offer premium firewood products that deliver exceptional performance, while also ensuring responsible sourcing and environmental stewardship. We go the extra mile to bring you the finest selection of kiln dried hardwood logs, ensuring optimal moisture content and maximum heat output.

What sets us apart is not just the quality of our products, but also the level of service we provide. With our user-friendly online platform, you can easily browse, select, and order your preferred firewood products from the comfort of your home. Our secure and efficient delivery service ensures that your logs arrive promptly and in perfect condition.

We take pride in our sustainable practices and are actively involved in initiatives such as One Tree Planted, where we contribute to reforestation efforts with every firewood order placed. Additionally, our commitment to meeting environmental standards is exemplified by our compliance with the DEFRA 'Ready to Burn' mark, ensuring our logs are clean-burning and environmentally friendly.

Whether you're looking to create a cozy ambiance in your home, enjoy outdoor cooking with a pizza oven, or simply need a reliable fuel source for your stove, we have the perfect firewood options to suit your needs. Our extensive range of products, including kiln dried hardwood logs, kindling, and firelighters, are carefully selected and sourced from reputable suppliers who share our values.

Visit Website

Phone:

03332203413

Email:

sales@logsonline.co.uk

Location:

International House 307 Cotton Exchange,
Liverpool
Liverpool
l39lq

Logs Online 5 star review on 22nd February 2025

Sheila

Logs Online 5 star review on 22nd October 2024

Alex M

Logs Online 5 star review on 29th September 2024

Christopher

Logs Online 5 star review on 14th May 2024

Julian

Logs Online 5 star review on 25th October 2023

Orlando C

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent customer service! And lovely quality logs and kindling, would recommend”

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“Delivery on time, nice quality logs.”

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“Very good service, live chat answered my queries promptly.”

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“Excellent efficient service on both occasions, especially on the last order after having an online chat re query with a guy Fergal I think was his name and prompt delivery.”

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“Really good service, logs delivered the next day, and are perfect for my open fire, will definitely be using again when it’s time to reorder”

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“I like most people have been using my log burner a lot more due to lockdown and also the colder weather we have recently been having, I therefore needed an additional supply of good quality kiln dried logs. This was my first visit to Logs Online and can recommend them fully for their quality Kiln Dried Logs, I was promptly delivered a Classic Crate of Ash Logs and they were excellent sizes for my Jotul Stove and have been keeping my home just like the Caribbean, just the way I like it!!😎😂”

Logs Online 5 star review on 15th February 2021

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“Logs are great,thank you.”

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“Very good service and lovely logs”

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“Great service, quick delivery and excellent quality wood which burns so well.”

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“Great logs, efficient LogsOnline team and very helpful. Friendly and helpful delivery driver.”

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“Deliverered as planned. Driver excellent. Logs burn long and well. First time using oak. Comparable pricing and. Good quality.”

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“Alan who handled our order was excellent. He returned calls and emails quickly and effectively. The delivery guy was very accommodating. Moreover the logs are top notch. Will use again.”

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“Having 4 holiday cottages all with log burning stoves, I have tested & tried so many companies to be told their logs are dry! Until you try them you put your trust in the log supplier. Then you find out the logs are not dry & they have made a complete mess of the stoves.. Phil who installed the fires recommended Logs on line and I am so grateful to him because the logs are dry and no damage to the fires. I also tried the firelighters which outdo any firelighters we have tried in the past.. I can not shout loud enough about this company and I am so glad that I can recommend to anyone who is fed up of wet wood and dirty &damaged stoves. Delivery service was great no hassle and helpful delivery guy. Thank you Logs on line for the great service & selling the best logs money can buy.”

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“Good sized (for wood burner), well seasoned logs.”

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“Good value, excellent logs. Good communication. Quick delivery. Thank you”

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“Best price I have found to date for heat logs, fast delivery and no issues encountered.”

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“Quick and efficient delivery. Logs are bone dry, you can tell by just tapping them and they burn with lots of heat. Will be using again.”

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“Great Speedy delivery driver dropped pallet as near as was possible with his powered pallet truck”

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“Excellent quality logs. Excellent service. All the staff work very hard to make sure the customer is happy. Great company, great product, great service..”

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“Good logs, properly split and dried, well packaged, and delivered on time. That's what you want as a customer.”

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Logs Online is rated 4.7 based on 1,920 reviews