Logs Online Reviews

Name: Logs Online
Address: International House 307 Cotton Exchange, Liverpool, Liverpool
Rating: 4.72

4.7 Rating 1,832 Reviews

94 %

of reviewers recommend Logs Online

4.7

Based on 1,832 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Logs Online:

Welcome to Logs Online - Your Trusted Source for Quality Firewood in the UK

At Logs Online, we are passionate about providing top-notch firewood solutions to our valued customers across the UK. As an e-commerce business specializing in firewood, we understand the importance of reliable, high-quality fuel for your fires, stoves, pizza ovens, and more. With a strong commitment to customer satisfaction, sustainability, and convenience, we have become a trusted name in the industry.

Our mission is simple: to offer premium firewood products that deliver exceptional performance, while also ensuring responsible sourcing and environmental stewardship. We go the extra mile to bring you the finest selection of kiln dried hardwood logs, ensuring optimal moisture content and maximum heat output.

What sets us apart is not just the quality of our products, but also the level of service we provide. With our user-friendly online platform, you can easily browse, select, and order your preferred firewood products from the comfort of your home. Our secure and efficient delivery service ensures that your logs arrive promptly and in perfect condition.

We take pride in our sustainable practices and are actively involved in initiatives such as One Tree Planted, where we contribute to reforestation efforts with every firewood order placed. Additionally, our commitment to meeting environmental standards is exemplified by our compliance with the DEFRA 'Ready to Burn' mark, ensuring our logs are clean-burning and environmentally friendly.

Whether you're looking to create a cozy ambiance in your home, enjoy outdoor cooking with a pizza oven, or simply need a reliable fuel source for your stove, we have the perfect firewood options to suit your needs. Our extensive range of products, including kiln dried hardwood logs, kindling, and firelighters, are carefully selected and sourced from reputable suppliers who share our values.

Visit Website

Phone:

03332203413

Email:

sales@logsonline.co.uk

Location:

International House 307 Cotton Exchange,
Liverpool
Liverpool
l39lq

Logs Online 5 star review on 22nd February 2025

Sheila

Logs Online 5 star review on 22nd October 2024

Alex M

Logs Online 5 star review on 29th September 2024

Christopher

Logs Online 5 star review on 14th May 2024

Julian

Logs Online 5 star review on 25th October 2023

Orlando C

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service and delivery wouldnt use anyone else for my logs.”

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“good logs at a good price.... excellent delivery.”

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“Kindling logs fine but delivery charge made them much more expensive than same wood bought on Amazon Prime”

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“Reliable, always on time and above all, good product.”

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Dear Kevin,Thank you so much for your fantastic 5-star rating of Logs Online! We truly appreciate your kind words and support. "Reliable, always on time and above all, good product." Your loyalty as a customer means the world to us, and we are thrilled to hear that you have consistently had positive experiences with our services. We are committed to providing you and all our customers with the best products and timely deliveries. Thank you once again for your support and for choosing Logs Online. We look forward to serving you in the future!

“Fast delivery, nice, helpful delivery driver. Great logs that burn hot and for a decent time.”

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Dear Claire,Thank you so much for your generous 5-star rating of Logs Online! We truly appreciate your feedback and are thrilled to hear that you had such a positive experience with our service. We're glad that the delivery was fast and that our delivery driver was helpful and kind. Our priority is to provide excellent customer service, and we're delighted that we met your expectations. Moreover, we're thrilled to know that the logs we provided burned hot and for a decent amount of time. We strive to offer high-quality products, and your satisfaction is always our top priority. Once again, thank you for choosing Logs Online and for taking the time to share your feedback. We look forward to serving you again in the future!

“Thanks for prompt and efficient service. And the logs are good steady slow burners. No sparks.”

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Dear Maurice,Thank you so much for your fantastic 5-star rating of Logs Online! We genuinely appreciate your kind words and positive feedback. We are delighted that you were satisfied with our prompt and efficient service. Moreover, we are thrilled to hear that the logs we provided burned steadily and slowly without producing any sparks. Your satisfaction means the world to us, and we are glad that our products delivered as promised. Once again, thank you for choosing Logs Online, and we hope to serve you again in the future. If you have any further comments or inquiries, please don't hesitate to reach out.

“Great logs delivered on time.”

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Dear Patrick,Thank you so much for your fantastic 5-star rating of Logs Online! We truly appreciate your support and are thrilled to hear that you had a great experience with us. It's wonderful to know that our delivery was timely and that you are satisfied with the quality of our logs. We strive to provide the best products and service to our customers, and your positive feedback encourages us to keep up the good work. Thank you again for choosing Logs Online, and we hope to serve you again soon!

“Great product and excellent delivery service”

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“Arrived quickly and in good condition. Excellent service”

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“Very happy with the service an d the logs are great.”

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“We were very happy with the service received from Logs Online. We were given an ETA and they were very prompt. The delivery driver was very thoughtful and placed the pallet exactly where requested We can highly recommend them and will defintely be using them again!”

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“Brilliant service just wish I could have a better idea of delivery time as tracking does not work such a shame good wood though”

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“Great service. Ordered Friday and delivered Tuesday. Helpful driver who dropped them as requested. Not used them before but will return”

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“Very happy with delivery and logs are great will use again”

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“Great value logs. Ordering is easy and delivery always as requested. All good.”

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Dear Brenda,Thank you so much for your stellar 5-star rating of Logs Online! We truly appreciate your support and loyalty as a customer. We're thrilled to hear that you found our logs to be of great value and that the ordering process was easy for you. Rest assured, we always make it a priority to ensure that your delivery arrives exactly as requested. Once again, thank you for being such a loyal customer. We look forward to serving you again in the future! Warm regards, [Your Name]

“easy to order and delivered when they said it would.”

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Dear Peter,Thank you so much for your fantastic 5-star rating of Logs Online! We truly appreciate your kind words and continued support. It means a great deal to us that you find ordering from our website easy and that the delivery was prompt, just as we promised. We are grateful to have you as a loyal customer and your satisfaction is our top priority. We look forward to serving you again in the future and providing you with excellent products and service. Thank you again for choosing Logs Online! Warm regards, [Your Name]

“Great service”

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Dear Gary, Thank you so much for your amazing 5-star rating of Logs Online! We greatly appreciate your support and are thrilled to know that you had a great experience with us. Great service is at the heart of everything we do, and we are delighted that you found our service exceptional. It means a lot to us to have your positive feedback, and we are committed to continually providing you with top-notch service and high-quality logs. Once again, thank you for choosing Logs Online and for taking the time to share your experience. We look forward to serving you again in the future!

Dear Gary,Thank you so much for your excellent 5-star rating of Logs Online! We truly appreciate your feedback and are thrilled to hear that you had a great experience with us. "Great service" is indeed our top priority, and we are delighted that it reflected in your recent purchase. We constantly strive to provide exceptional service and high-quality products to all our valued customers. We truly value your trust in us, and we look forward to serving you again in the future. If you have any further inquiries or need assistance, please don't hesitate to reach out to us. Once again, thank you for choosing Logs Online and for taking the time to leave such a kind review!

“Delivered a day early, so wasn't in the but driver rang me and I told him where to leave the pallet and he sorted, right next to my wood shed. Great service, excellent logs, just the right size and so dry. Will be ordering again I am sure if my son in law a tree surgeon can't get any logs. Top service thanks. M”

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Dear Mark,Thank you so much for your amazing 5-star rating and wonderful review of Logs Online! We are thrilled to hear that you had a great experience with our service. We're glad to know that even though your delivery arrived a day early, our driver was able to coordinate with you and ensure your logs were placed exactly where you wanted them, right next to your wood shed. We take great pride in providing excellent logs that are just the right size and perfectly dry. It's fantastic to hear that you are satisfied with the quality of our logs. We appreciate your kind words and we're honored to have earned your trust and loyalty. Rest assured, we will be here to serve you again when you need us. If your son-in-law, the tree surgeon, is ever unable to get logs, please don't hesitate to reach out to us. We are here to provide you with top-notch service and quality logs. Once again, thank you for your support and for choosing Logs Online.

“We are pleased, all arrived on time, logs are well seasoned and v hard wood so burning well and slowly.”

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Dear Emma,Thank you so much for your 5-star rating of Logs Online! We are delighted to hear that you are pleased with your order. We take great pride in ensuring that our customers receive their logs on time and in top-quality condition. It warms our hearts to know that the logs are well seasoned and that the hardwood is burning well and slowly for you. Thank you once again for choosing Logs Online, and we look forward to serving you again in the future.

“Great product and great service. I've used Logs Online before and will definitely use them again.”

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Dear Monica,Thank you so much for your fantastic 5-star rating and for taking the time to share your experience with Logs Online! We truly appreciate your kind words and your continued loyalty to our brand. We are thrilled to hear that you find our products and services to be great. Your satisfaction is our utmost priority, and we are delighted to know that we have met your expectations. "Great product and great service. I've used Logs Online before and will definitely use them again." Your ongoing support means the world to us. We are committed to providing you with top-notch products and exceptional service every time you choose Logs Online. Please don't hesitate to reach out if there is anything else we can assist you with. Thank you once again for your unwavering support. We look forward to serving you in the future!]

Logs Online is rated 4.7 based on 1,832 reviews