facetheory Reviews

Name: facetheory
Address: 145-147 St John Street, London
Rating: 4.71

4.7 Rating 36,511 Reviews

95 %

of reviewers recommend facetheory

4.7

Based on 36,511 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

07961785402

Email:

help@facetheory.com

Location:

145-147 St John Street
London
EC1V 4PW

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facetheory 5 star review on 2nd June 2024

1906

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Items sent quickly and very well packaged. The item I purchased works well and was very good value for money. I will definitely buy more.”

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Posted 1 month ago

“Good natural products at a good price”

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Posted 1 month ago

“Excellent cream. Mild and refreshing fragrance, doesn't stick on skin, has a matted effect and suits all skin types. Will definitely purchase again!”

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Posted 1 month ago

“Great quality product, I've been using Facetheory for 3 years now, with good results. However, the price has increased significantly lately.”

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Posted 1 month ago

“Bonne crème qui agit réellement”

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Posted 1 month ago

“The creams are always very effective. I particularly like the oil free supergel and the retinol creams. However the relaxing night cream and oil free supergel used together do irritate my skin slightly, so I have to use them separately. The night cream is a bit thick and oily fir my aready oily skin, haha. Also the clarifying cleanser and regena-c moisturiser still came with a plastic covering on the cardboard boxes which did annoy me and prevent me from buying again :/ .”

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Posted 2 months ago

“Products are brilliant. Reward scheme is good but can only use one redeemed voucher at a time. From iPhone looking at products is not not the best”

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Posted 2 months ago

“Its only been over 2 weeks since iv starting using this product i am noticing changes, with my acne and scaring they are starting to get better and i do have deep acne scaring that are starting too look better, only time will tell”

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Posted 2 months ago

“Regularly use it and love it”

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Posted 2 months ago

“J'ai essayé les produits dont ceux que j'ai essayé qui étaient bien j'ai seulement eu un petit souci avec l'un d'entre eux, j'ai changé l'utilisation et depuis ça va mieux!”

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Posted 2 months ago

“Been using the azelaic acid for a while, helps keep my redness in check. Nice consistency and goes on well. Only complaint I have and I have emailed Facetheory to let them know is that the bottle always has so much left at the end that the pump wont reach and as its a glass bottle there's no way to get the remainder out.”

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Posted 2 months ago

“Began using products for the week and a half and already making a difference to smoothness and softness of my skin. So good so far.”

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Posted 2 months ago

“Product is a repeat purchase, so that's fine,but having it delivered by Evri is not. Why was my box open? Yes, that is a problem with Evri, but by choosing them as your courier you enable there poor service.”

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Posted 2 months ago

Dear Misha, Thank you so much for your 4-star rating of facetheory! We truly appreciate your continued support and loyalty to our brand. We also value your feedback regarding Evri's delivery service. We apologise for the inconvenience caused by them delivering your product in an open box. Rest assured, we understand this is a problem with Evri's service and are actively working on addressing this issue. If you have any further questions, please do not hesitate to contact our customer service team at help@facetheory.com. They will be happy to assist you. Thanks Facetheory Team

Posted 2 months ago

“so far its ok. im still using it”

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Posted 2 months ago

“Décue de l'hulle nettoyante Jojoba. Par contre, j'adore le nettoyant visage rafraichissant C4 que je recommande fortement.”

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Posted 2 months ago

“Très bien mais il faut mieux prévenir du risque d’intolérance sur certaines peaux j’ai fait une grosse réaction inflammatoire à la crème au bakuchiol pensant mieux là tolérer que le retinol mais pas du tout”

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Posted 2 months ago

“I'm new to this cosmetic company. I bought an exfoliator & moisturiser & I love them. Packaging looks nice in the bathroom, products smell lovely & the ethics behind the company appealed to me. I'll be back for more!”

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Posted 2 months ago

“Super Produkte Leider ist bei der Lieferung 1 Flasche kaputt gegangen”

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Posted 2 months ago

Hallo, Es tut uns sehr leid, dass Ihre Bestellung beschädigt angekommen ist! Wir tun unser Bestes, um unsere Produkte sicher mit Verpackungsmaterialien höchster Qualität zu verpacken. Doch leider kommt es manchmal dennoch vor, dass Dinge während des Versandvorgangs beschädigt werden. Ich kann sehen, dass Sie bereits Kontakt zu unserem Kundendienst aufgenommen haben, der einen kostenlosen Ersatz für die beschädigte Flasche arrangieren konnte. MfG Facetheory-Team

Posted 2 months ago

“I have tried high range products and various recommendations to try to make an impact on my skin. Even in my 60s I can have clogged pores and breakouts, despite having quite dry skin now. I was keen to try Facetheory but not willing to make a huge investment for what could be poor results/just not suitable for me. I ordered Regenacalm Serum to fit in with my existing cleanser and moisturiser. Easy to use and pleasant feeling on skin. Have to say, I have seen some improvement in a few weeks. Skin is not so dry and much brighter and clearer. I will be re-ordering serum and a cleanser and moisturiser from Facetheory when needed without spending a fortune!”

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Posted 3 months ago

“Very good but overpriced and not always effective for acne”

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Posted 3 months ago

facetheory is rated 4.7 based on 36,511 reviews