Facetheory Reviews

Name: Facetheory
Address: The Old Town Hall, Bacup Road, Spinning Point, Rossendale, Lancashire
Rating: 4.70

4.7 Rating 37,679 Reviews

95 %

of reviewers recommend Facetheory

4.7

Based on 37,679 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

333 016 4134

Email:

help@facetheory.com

Location:

The Old Town Hall, Bacup Road,
Spinning Point,
Rossendale
Lancashire
BB4 7LY

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Facetheory 5 star review on 4th January 2025

1913

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love their products but I really don't like the recent packaging changes. I wear glasses and previously you could tell what the products were by the colour of the labels. Now everything looks the same and I need to take my glasses on and off to find the product I need. Even if just the writing was a different colour this would make my life easier.”

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(English) - Posted 2 months ago

“Prodotti validi, sicuri, per me promossi. Li prendo sempre profumati, anche l' aromaterapia vuole la sua parte ;)!”

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(English) - Posted 2 months ago

“The Glow-C Daily Moisturiser SPF 30 is absorbs quickly into your skin, even though it has a thick and creamy consistency.”

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(English) - Posted 2 months ago

“I’m be been using Facetheory for a few years now and really like these products. I’d like a bit more info about how to use some of the products, not really sure what a serum really is, so more education for those of us not in the know would be amazing! I really wish the colour coding could come back even if it’s just the text in a different colour, I’ve ended up writing on with a marker pen which is day/night cream as the amount of times I’ve lost count of the amount of times I’ve put the wrong one on by mistake! I really do hope that my local council does recycle the tubes, but have some concerns that they do not, I was more confident that the old glass jars were recycled, but understand that these weigh less and are probably cheaper to manufacture.”

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(English) - Posted 2 months ago

Hi Sarah, Thank you so much for your thoughtful review and for being a loyal Facetheory customer over the years! We’re delighted to hear you enjoy our products and appreciate your feedback on product education and colour coding-these are areas we’re actively looking to improve. Regarding your concerns about recycling our aluminium tubes: you’re absolutely right that not all local councils currently accept aluminium tubes in household recycling. If this is the case where you live, we encourage you to drop off your empty tubes at your nearest beauty product recycling point. The British Beauty Council has created an interactive map to help you find your closest location- just visit: https://britishbeautycouncil.com/recycling-points/. We’re committed to making our packaging as sustainable as possible, and while aluminium is lightweight and infinitely recyclable, local recycling capabilities can vary. Thank you for your dedication to recycling and for helping us reduce beauty industry waste! Thanks Facetheory Team

Posted 2 months ago

“Hi, I recently ordered the Glow-C Vitamin C Cream Cleanser for the second time. The new one I have received has some changes to the packaging - the top is now white plastic rather than the metal top. However, it is the change in the product itself that bothered me most - the consistency is different, it is thinner, creamier and more flowing than it previously was. I preferred the way it was when I last ordered. Has there been a change to the contents of the cream clenser, and the makeup / ingredients to the product itself? I expect when I order the same product that I get the same thing. Thanks”

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(English) - Posted 2 months ago

Hi, Thank you for your feedback and for being a returning customer. We appreciate you taking the time to share your experience with the Glow-C Vitamin C Cream Cleanser. We want to assure you that there has been no change to the formulation or ingredients of the Glow-C Vitamin C Cream Cleanser. The product itself remains the same as before, with 2% vitamin C, sweet almond oil, and avocado oil as key ingredients. The only update has been to the packaging, which now features a white plastic top instead of the previous metal one. If you notice a difference in texture or consistency, this can sometimes occur naturally due to minor variations in raw ingredients or changes in environmental conditions during storage and shipping, especially with products containing natural oils. However, these variations do not affect the efficacy or safety of the cleanser. If you have any further concerns or would like to discuss your experience in more detail, please feel free to reach out to our customer care team at help@facetheory.com. Your satisfaction is very important to us, and we’re here to help. Thanks Facetheory Team

Posted 2 months ago

“Peptide night cream - even after just a few nights of using can defo see the difference, plumper smoother and more radiant. It does take a bit of rubbing in and unfortunately caused a few little blemishes around my nose so just try and avoid this area now. I also use the Bakouchiol day cream which is amazing so I’m excited to see results after a couple of months continuous use.”

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(English) - Posted 2 months ago

“I like all the products I’ve tried”

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