Facetheory Reviews

Name: Facetheory
Address: The Old Town Hall, Bacup Road, Spinning Point, Rossendale, Lancashire
Rating: 4.70

4.7 Rating 38,056 Reviews

94 %

of reviewers recommend Facetheory

4.7

Based on 38,056 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat

Visit Website

Phone:

333 016 4134

Email:

help@facetheory.com

Location:

The Old Town Hall, Bacup Road,
Spinning Point,
Rossendale
Lancashire
BB4 7LY

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Facetheory 5 star review on 25th February 2026

1914

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thank you. Excellent as always! Great service and quality products.”

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Posted 3 years ago

“It's a great products, natural, cheap and left your clean face”

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Posted 3 years ago

“Face Theory has excellent customer service. When I had problems with an order, they were very quick to fix the issue and went above and beyond to make sure I was satisfied. Every time I have needed to contact them, they quickly provide solutions and a friendly service. Wonderful to deal with a company who ensures their customers are happy.”

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Posted 3 years ago

“I've only been using it for a week so can't really say much but I am liking it very much already.it makes my skin feel so soft I use 3 different ones, one for the night and 2 for the day ,I am really happy so far.”

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Posted 3 years ago

“Love these products”

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Posted 3 years ago

“Great service & lovely products. Just bought thr new Hylafecta 2% Hyaluronic Acid Serum S14 & it's a great addition to my daily facial routine. Highly recommend products for reducing facial redness, they really work!”

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Posted 3 years ago

“Really good quality and affordable products. Accessible information around ingredients and bonus for offering unfragranced versions.”

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Posted 3 years ago

“Honestly, I was expecting more about the creams, although I really enjoy and I'm still using the vitamin c cream cleanser, it didn't hit the nark with the pores toner and the relaxing night cream as well as the Amil c whip spf30, maybeeee without the SPF is better as other reviews disclaim, I don't know, but the cleanser is good, the rest, I didn't enjoyed, my skin didn't not improved in any way”

Helpful Report

Posted 3 years ago

Hi, Thank you for your feedback and I am sorry to hear that the product did not meet your expectations. Our returns policy gives you peace of mind when trying Facetheory. If for some reason you're not completely happy with a facetheory purchase and don't notice any visible improvement in your skin within 365 days - just email us at help@facetheory.com for a free exchange or refund. Thanks Facetheory Team

Posted 3 years ago

“Item didn’t arrive due to a problem with Evri. Facetheory customer service were quick to respond to me and got another product shipped straightaway.”

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Posted 3 years ago

“First time I am using facetheory! Very very happy with all the products I chose. The Makeup remover (even for waterproof!!!) is just A M A Z I N G !!!!!!! REALLY DOES THE WORK!!!! Also I am very positive with their new eye cream, seems to be doing what it says! My undereye looks more "fresh"!”

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Posted 3 years ago

“the oily skin recommendation collection has honestly transformed my skin for the better. within a week of consistent use, i've seen a tremendous change! ready to see how clear my skin will look in 6 months.”

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Posted 3 years ago

“Got qhat I needed at a very good price and quick delivery.”

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Posted 3 years ago

“I’m in a very good relationship with this brand. Simple, effective, affordable skincare that works incredibly well. Regenacalm is my favourite, thanks to my sister who introduced me to Facetheory. Consistency is the key. Although you will see immediate results. ❤️”

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Posted 3 years ago

“I have not received any product”

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Posted 3 years ago

“I'm 57 with sun damaged skin All the products I've purchased have helped my skin massively. I highly recommend face theorie. Smells delicious.”

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Posted 3 years ago

“Des produits sains et efficaces, des nouveautés régulières et toujours à des prix raisonnables. Bravo !”

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Posted 3 years ago

“Brilliant skincare products. I took the skincare questionnaire and bought the products that where recommended for my skintype (combination, large pores). I've only been using the products for a week but it's already made a difference. My skin is so clear now. Also, a little goes a long way so it's definitely good value for money.”

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Posted 3 years ago

“Jai pris trois produits sans odeur. Et lodeur de fumé est terrible, il est difficilement supportable de les mettre sur le visage.”

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Posted 3 years ago

“very helpful for acne skin”

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Posted 3 years ago

“WOW! Okay, I've used Kiehl's Ultra Face Cream, Oil of Olay, and First Aid Beauty--most a little more expensive than this cream and this cream is BETTER! It leaves my face feeling a Tony bit softer than Kiehl's and it has the Retinol of OoO's night cream but with a lower price tag. My skin feels awesome--will be buying more. Highly recommend!”

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Posted 3 years ago

Facetheory is rated 4.7 based on 38,056 reviews