Facetheory Reviews

Name: Facetheory
Address: The Old Town Hall, Bacup Road, Spinning Point, Rossendale, Lancashire
Rating: 4.70

4.7 Rating 38,233 Reviews

94 %

of reviewers recommend Facetheory

4.7

Based on 38,233 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email

Visit Website

Phone:

333 016 4134

Email:

help@facetheory.com

Location:

The Old Town Hall, Bacup Road,
Spinning Point,
Rossendale
Lancashire
BB4 7LY

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Facetheory 5 star review on 25th February 2026

1914

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Always pleased with my Facetheory products and like the fact that it's a British company. I wonder why jars etc are now arriving in boxes. This seems unnecessary packaging to me and wasn't the case when I first started buying. Apart from that, I find the face creams and serums are good and do what they promise.”

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Posted 3 years ago

“Wirkt absolut nicht, komplette Geldverschwendung.”

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Posted 3 years ago

Hi Vielen Dank für Ihr Feedback und es tut mir leid, von Ihrer Enttäuschung zu hören. Ich habe den Kundenservice gebeten, sich per E-Mail mit Ihnen in Verbindung zu setzen. Bei zukünftigen Fragen kontaktieren Sie uns bitte über help@facetheory.com. Vielen Dank Facetheory-Team

Posted 3 years ago

“Facetheory is a good and trustable company. I bought a couple of times, always receiving a great, patient and polite customer service to be informed about the products (which one is better 4 you), track orders, ecc. I'm still trying different things depending on the season of the year. In the summer I prefer a lighter moisturizer like M3 for oily skin and at night M1 with Bakuchiol. Collagen S8 is great if you're over 40 as I am and for all but I prefer it on winter + S10 and some retinol at night. I generally recommend the brand and products. If you have any doubt get in touch with them. You'll be pleased.”

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Posted 3 years ago

“A reliable source of natural skincare. Happy to have found”

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Posted 3 years ago

“Bonjour, En raison d'un problème d'horaires entre le temps d'ouverture du relais colis et mon emploi du temps, je n'ai pas pu aller chercher mon colis. Il vous a donc été retourné. Est il possible d'être remboursé lorsque vous aurez récupérer ce colis ? Merci et bonne journée, Suzette Paquereau”

Facetheory 5 star review on 29th November 2022

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Posted 3 years ago

“Order received quickly and any queries are always dealt with efficiently”

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Posted 3 years ago

“Overall very happy with Facetheory products. The green face mask literally makes my skin feel incredible the next day. I do find the night cream too heavy, my skin seems to be breaking out quite a lot. Going to try something lighter the next time I make a purchase. But I would recommend for sure!”

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Posted 3 years ago

“I am really pleased with the products I have bought, they feel nice on my skin and seem to dot he trick. The customer service is brilliant. The courier broke my last jar of moisturising cream and Facetheory dealt with it immediately replying to my email almost instantly even though it was the evening and organised a new jar to be sent out.”

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Posted 3 years ago

“A great range of products that helped to improve my skin. I like how there is a description of each active ingredient and what it does, it always helps me to choose the right product!”

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Posted 3 years ago

“Great quality products, good prices (including a lot of discounts). It's amazing that it's possible to make your own skincare routine (I happy with mine, I use rosacea-friendly skincare and I see improvement) Also I appreciate the option to choose unscented products. Thank you Facetheory :)”

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Posted 3 years ago

“I feel this is helping my skin with its breakouts but haven't seen a massive improvement yet but gonna keep using it to see how it goes Smells lovely”

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Posted 3 years ago

“Mi stanno piacendo molto i prodotti skincare di Facetheory soprattutto il Contorno Occhi Ocuwake.”

Facetheory 5 star review on 27th November 2022

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Posted 3 years ago

“I have received my facial set but it's early days yet for me to leave a review.”

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Posted 3 years ago

“Love this company, their products are amazing and there customer service is always fantastic”

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Posted 3 years ago

“Ich bin mit den Produkten und dem Service sehr zufrieden”

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Posted 3 years ago

“bonjour .je regrette q il ny est pas d explicatin en francais a part ca c est le top merci”

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Posted 3 years ago

“J'ai accumulé de points. Lorsque je fais des achats, impossible d'échanger la totalité de ces points. A quoi ça sert de me donner des points si je ne peux pas les échanger”

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Posted 3 years ago

Bonjour Merci pour votre avis. Veuillez contacter le service client via help@facetheory.com et nous serons heureux de vous aider en cas de problème avec les points. Merci Facetheory Team

Posted 3 years ago

“I’ve always been troubled by my combination skin, oily and dry at the same time. I’ve tried many expensive brands but none worked at a satisfying level. I Tried a few Facetheory products, each and every one has quite amazing effect on my skin. Now I don’t apply layers and layers of products on my face anymore, only use 1-2 Facetheory products and they keep my skin hydrated and much less oily. I hope my skin won’t develop resistance to these products after using them for a while so I can keep using them.”

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Posted 3 years ago

“I used it for 2x and I got a terrible rash and irritated skin around my eyes. Normally my skin is quite durable and has never experienced any weird reactions no matter the product I used. As far as I know, I have no allergies to any kind of product or substance. I ordered the product because it had such great reviews, but it might just not be the product for me.”

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Posted 3 years ago

Hi, We are so sorry to hear that you had a reaction. There are many elements that can increase sensitivity or cause irritation. I have asked customer service to get in touch via email. Thanks, Facetheory Team

Posted 3 years ago

“I have been using face theory for over a yr now and tell my friends n family about it, i bought lots last xmas for presents. It was my xmas present to myself this yr, just wish they did bigger pots and a leave on face oil”

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Posted 3 years ago

Facetheory is rated 4.7 based on 38,233 reviews