facetheory Reviews

Name: facetheory
Address: 20-22 Wenlock Road, London, London Borough of Hackney
Rating: 4.70

4.7 Rating 37,620 Reviews

95 %

of reviewers recommend facetheory

4.7

Based on 37,620 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

07961785402

Email:

help@facetheory.com

Location:

20-22 Wenlock Road,
London
London Borough of Hackney
N1 7GU

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facetheory 5 star review on 4th January 2025

1913

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This cream does absolutely nothing, I’ve used it a few weeks now and there’s no change”

Helpful Report

Posted 1 year ago

Hi, Thank you for your feedback. We recommend using the product for at least 4 weeks continuously to see any first changes. If for some reason you're not completely happy with a facetheory purchase and don't notice any visible improvement in your skin within 365 days - just email us at help@facetheory.com for a free exchange or refund. Thanks

Posted 1 year ago

“Aucune incidence sur ma peau. C’est comme si je ne mettais rien du tout. Pas satisfaite du tout.”

Helpful Report

Posted 1 year ago

Bonjour Nous sommes désolés que ce produit ne vous convienne pas. Nous avons une garantie de 365 jours - envoyez-nous simplement un e-mail à help@facetheory.com pour un échange ou un remboursement gratuit. Merci Facetheory

Posted 1 year ago

“This is my first and only purchase from this brand. I haven't got on with this particular product.”

Helpful Report

Posted 1 year ago

“Je n'ai pas reçu ma commande”

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Posted 1 year ago

“I ordered muslin face cloths which were rather good . However , the more expensive pro night cream i purchased was quick to irritate my face . I’d get morning redness. Would not get for even the slightest sensitive skin . My £25 practically wasted and it’s only 50ml.”

Helpful Report

Posted 1 year ago

Hi, We are so sorry to hear that you had a reaction. There are many elements that can increase sensitivity or cause irritation, and they differ from person to person. Our returns policy gives you peace of mind when trying Facetheory. If for some reason you're not completely happy with a facetheory purchase and don't notice any visible improvement in your skin within 365 days - just email us at help@facetheory.com for a free exchange or refund. Thanks,

Posted 1 year ago

“Havent got the product its been about 2 weeks .”

Helpful Report

Posted 1 year ago

Hi, I am sorry to hear that you have not received your order. It is always a priority to provide a seamless experience to our customers, and we’re sorry we fell short. Please send us an email at help@facetheory.com and our customer service team will be able to look into this. Thanks Facetheory Team

Posted 1 year ago

“I’ve been using the ocuwake dark circles cream without any noticeable change or effect. It just smells nice but all those debuffing lightening claims seem bogus”

Helpful Report

Posted 1 year ago

“Not happy upon receipt it’s the size of a baby hand. Not worth £18 in my opinion expected it to be bigger jar”

Helpful Report

Posted 1 year ago

Hi, Thank you for your feedback. One 50ml jar will last customers 3-6 months of daily use. If for some reason you're not completely happy with a facetheory purchase and don't notice any visible improvement in your skin within 365 days - just email us at help@facetheory.com for a free exchange or refund. Thanks Facetheory Team

Posted 1 year ago

“Iam using product from 2 weeks nothing changed in my dark circles.”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to share your experience with us Naresh. We really appreciate it. We apologize that you have not seen any changes in the dark circles since using our product for two weeks. We recommend using the product for at least 4 weeks continuously to see any first changes. If for some reason you're not completely happy with a facetheory purchase and don't notice any visible improvement in your skin within 365 days - just email us at help@facetheory.com for a free exchange or refund. Thanks Facetheory Team

Posted 1 year ago

“I have yet to receive my cream so I can not review. Can someone please contact me asap.”

Helpful Report

Posted 1 year ago

Hi Sorry to hear that you have not received your order yet. I have asked customer service to check this for you and to get in touch via email. Thanks, Facetheory Team

Posted 1 year ago

“The products never arrived and were returned to the sender for some reason. Very dry & minimum response from the customer service to my refund request, not even sorry. Very disappointed. Never again.”

Helpful Report

Posted 1 year ago

Hi, I am sorry to hear that you have not received your order. It is always a priority to provide a seamless experience to our customers, and we’re sorry we fell short. I have asked customer service to check this for you and to get in touch via email. Thanks Facetheory Team

Posted 1 year ago

“J'ai pas encore reçu la commande”

Helpful Report

Posted 1 year ago

Bonjour Nous sommes désolés d'apprendre que votre commande n'est pas arrivée. Je comprends à quel point cela doit être frustrant pour toi. En regardant le suivi de la commande originale, il y a eu un problème avec l'adresse. Veuillez nous envoyer un e-mail à help@facetheory.com et notre équipe du service client pourra examiner cette question. Merci Facetheory

Posted 1 year ago

“Je n’ai remarqué aucune aucune différence depuis que je l’applique. C’est la première fois je test un produit de ce genre car je n’utilisais rien jusqu’à présent pour mes tâches, j’en ai pas beaucoup, juste 2-3 mais je n’ai rien vu comme différence je suis déçu”

Helpful Report

Posted 1 year ago

Bonjour, Merci pour votre avis. Nous vous recommandons d'utiliser le produit pendant au moins 4 semaines de manière continue pour constater les premiers changements. Si, pour une raison quelconque, vous n'êtes pas entièrement satisfait d'un achat facetheory et ne remarquez aucune amélioration visible de votre peau dans les 365 jours, envoyez-nous simplement un e-mail à help@facetheory.com pour un échange ou un remboursement gratuit. Merci

Posted 1 year ago

“Je n'ai pas vu de changement pour ce qui est de mes cernes.”

Helpful Report

Posted 1 year ago

Bonjour, Merci pour votre avis. Nous vous recommandons d'utiliser le produit pendant au moins 4 semaines en continu pour voir les premiers changements. Si, pour une raison quelconque, vous n'êtes pas entièrement satisfait d'un achat facetheory et que vous ne remarquez aucune amélioration visible de votre peau dans les 365 jours, envoyez-nous simplement un e-mail à help@facetheory.com pour un échange ou un remboursement gratuit. Merci Facetheory

Posted 1 year ago

“Je n'ai jamais reçu ma commande. La Poste et Facetheory ont été contatcés et m'ont dit que le colis avait été reçu... Depuis plus rien.”

Helpful Report

Posted 1 year ago

Bonjour Je suis désolé d'apprendre que vous n'avez pas reçu votre commande. Il est toujours prioritaire d'offrir une expérience fluide à nos clients, et nous sommes désolés d'avoir échoué. Veuillez nous envoyer un e-mail à help@facetheory.com et notre équipe de service client sera en mesure d'examiner cela. Merci Facetheory

Posted 1 year ago

“But getting the result I want from the product”

Helpful Report

Posted 1 year ago

“Bonjour, j’ai reçu le colis trempé et on entendait les bouts de verres. Je l’ai donc refusé, j’aimerais qu’on me rembourse s’il vous plait. Il faudrait penser à mieux protéger vos articles, merci d’avance et bonne journée”

Helpful Report

Posted 1 year ago

Salut, Merci pour vos commentaires et nous sommes vraiment désolés pour les désagréments que vous avez rencontrés lors de la réception de marchandises endommagées. Ce n'est pas le niveau de service que nous nous efforçons de fournir, et je m'excuse pour toute frustration ou déception que cela a pu causer. J'ai demandé à notre service client de vous contacter par e-mail et ils peuvent traiter une réexpédition ou un remboursement. Encore une fois, toutes mes excuses pour les inconvénients que cela a causés. Facetheory Team

Posted 1 year ago

“Ainda não recebi a minha encomenda.... 😥”

Helpful Report

Posted 1 year ago

Hi, Lamentamos saber que seu pedido não chegou. Entendo como isso deve ser frustrante para você. Não pretendíamos que isso acontecesse, no entanto, os correios podem sofrer alguns atrasos devido a procedimentos de importação e outros eventos nacionais e internacionais. Olhando para o rastreamento do pedido original, ele chegou ao país de destino e está atualmente com a equipe da alfândega. Se precisar de mais assistência, envie um e-mail para help@facetheory.com e nossa equipe de atendimento ao cliente ficará feliz em ajudar. Mais uma vez, muitas desculpas pela demora. Obrigado Equipe Facetheory

Posted 1 year ago

“Hasn't even arrived and I have no way of contacting anyone”

Helpful Report

Posted 1 year ago

Hi Claire, Thank you for your feedback. Looking at the tracking it was delivedred on 11/07/2023 and left at a safe place. The contact page on our website offers you support via email and live chat. Please contact our customer service team via the email help@facetheory.com and they are happy to assist. Thanks Facetheory Team

Posted 1 year ago

“I have not recieved What i ordered”

Helpful Report

Posted 1 year ago

Hi Jeanette, Thank you for your feedback. I can see that your order was delivered on the 24/07 and that you have been in touch already with our CS team and confirmed the delivery. We do apologise for the delayed delivery, but hope that you will enjoy our products. Thanks, Facetheory Team

Posted 1 year ago

facetheory is rated 4.7 based on 37,620 reviews