Facetheory Reviews

Name: Facetheory
Address: The Old Town Hall, Bacup Road, Spinning Point, Rossendale, Lancashire
Rating: 4.70

4.7 Rating 38,160 Reviews

94 %

of reviewers recommend Facetheory

4.7

Based on 38,160 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email
Queries Resolved In	2 - 3 Hours

Visit Website

Phone:

333 016 4134

Email:

help@facetheory.com

Location:

The Old Town Hall, Bacup Road,
Spinning Point,
Rossendale
Lancashire
BB4 7LY

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Facetheory 5 star review on 25th February 2026

1914

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This was my first order and I am delighted with both the service and the products. The delivery was prompt and my items were nicely packaged. The products are high quality. I will be making more purchases. Great..”

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Posted 3 years ago

“Great company, value for money and excellent products”

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Posted 3 years ago

“Cosmetics that I fell in love with as soon as I opened the first jar.”

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Posted 3 years ago

“Bestellung ist nicht angekommen !”

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Posted 3 years ago

Hallo Es tut uns leid zu hören, dass Ihre Bestellung nicht eingetroffen ist. Ich verstehe, wie frustrierend das für Sie sein muss. Wir hatten nicht beabsichtigt, dass dies geschieht, aber Kuriere haben immer noch einige Verzögerungen aufgrund von Covid und anderen nationalen und internationalen Ereignissen. Ich habe dies an unseren Kundenservice weitergeleitet, der sich per E-Mail mit Ihnen in Verbindung setzen wird. Nochmals, viele Entschuldigungen für die Verzögerung. Danke Facetheory Team

Posted 3 years ago

“Ordered again. To me the product is very good and the price ok. No disturbing chemicals and ingredients that are known to be effective.”

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Posted 3 years ago

“Excellent service.”

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Posted 3 years ago

“I have recently started using Facetheory products and I have been blown away with the improvement in my skin - I can’t wait to try new products!”

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Posted 3 years ago

“The night cream works very well, I keep ordering it for a few years now but I'm wondering why it has a different consistency from time to time. Sometimes it's thick and not very absorbable and sometimes it's more liquidy...”

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Posted 3 years ago

“The best one ever”

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Posted 3 years ago

“very pleased ofthe products i've ordered”

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Posted 3 years ago

“My all favorite product is their retinol serum renagacalm. But the brand is a little bit expensive.”

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Posted 3 years ago

“Really pleased”

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Posted 3 years ago

“I love its effectiveness and High quality with reasonable price”

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Posted 3 years ago

“Not happy with these products at all. The moisturiser flaked off my face.”

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Posted 3 years ago

Hi, Thank you for your feedback and I am sorry to hear that the product did not meet your expectations. We understand that each person is different and some cosmetic products may simply not suit some skin types. Our returns policy gives you peace of mind when trying Facetheory. If for some reason you're not completely happy with a facetheory purchase and don't notice any visible improvement in your skin within 365 days - just email us at help@facetheory.com for a free exchange or refund. Thanks Facetheory Team

Posted 3 years ago

“this skincare range is the only thing that improves my skin - I love it and everything smells amazing!”

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Posted 3 years ago

“My husband loves it”

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Posted 3 years ago

“I did not get my parcelet yet although iz says 3-5 days. It is now 2 weeks”

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Posted 3 years ago

Hi We are sorry to hear that your order hasn’t arrived. I understand how frustrating this must be for you. We didn’t intend for this to happen, however, couriers are still experiencing some delays due to covid and other national and international events. Looking at the tracking of the original order, it arrived in the destination country and should be delivered soon. Again, many apologies for the delay. Thanks Facetheory Team

Posted 3 years ago

“Really quick delivery. The face cleanser is buttery and easy to use and the spf goes on smoothly. Great price too.”

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Posted 3 years ago

“Lovely products. My mature and sensitive skin loves them. I switched a couple of years ago now from a fairly high end brand and have been amazed by these products that are a fraction the price of my previous brand.”

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Posted 3 years ago

“My friend recommended Facetheory to me as I have Eczema, and I've never looked back. The products are amazing and I would highly recommend them. My skin breaks out with stress every now and again but the products don't make my Eczema worse like some products.”

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Posted 3 years ago

Facetheory is rated 4.7 based on 38,160 reviews