facetheory Reviews

Name: facetheory
Address: 20-22 Wenlock Road, London, London Borough of Hackney
Rating: 4.70

4.7 Rating 37,627 Reviews

95 %

of reviewers recommend facetheory

4.7

Based on 37,627 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

07961785402

Email:

help@facetheory.com

Location:

20-22 Wenlock Road,
London
London Borough of Hackney
N1 7GU

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facetheory 5 star review on 4th January 2025

1913

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hallo Mein Bestellung habe ich nicht bekommen.”

Helpful Report

Posted 3 years ago

Hallo Mari Es tut uns leid zu hören, dass Sie Ihre Bestellung noch nicht erhalten haben. Die Sendungsverfolgung zeigt, dass es am 23.02 geliefert wurde. Ich habe den Kundendienst gebeten, dies für Sie zu überprüfen und sich per E-Mail mit Ihnen in Verbindung zu setzen. LG Facetheory-Team

Posted 3 years ago

“I did not like the products is not improving my skin at all.”

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Posted 3 years ago

Hi, If for some reason you're not completely happy with a facetheory purchase and don't notice any visible improvement in your skin within 365 days - just email us at help@facetheory.com for a free exchange or refund. Thanks Facetheory Team

Posted 3 years ago

“My order never came???”

Helpful Report

Posted 3 years ago

Hi Cj, Sorry to hear that you have not received your order yet. I have asked customer service to check this for you and to get in touch via email. Thanks Facetheory Team

Posted 3 years ago

“Hi there, I haven't received my product that l ordered yet and l was supposed to get it on Wednesday the 10/03/2022”

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Posted 3 years ago

Hi Halima, Sorry to hear that you have not received your order yet. It is still on hold with customs. Please respond to my colleague's message if it hasn't moved in the next 24-48 and we can reship it. Thanks

Posted 3 years ago

“Product not recieved”

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Posted 3 years ago

Hi Elina, Sorry to hear that you have not received your order yet. It is still in transit with the courier. Please respond to my colleague's message if it hasn't moved in the next 24-48 and we can reship it. Thanks

Posted 3 years ago

“not received your product”

Helpful Report

Posted 3 years ago

Hi Suzana, Sorry to hear that you have not received your order yet. It is always a priority to provide a seamless experience to our customers, and we’re sorry we fell short. The shipment has been processed in the delivery depot in Austria today and we would expect that it will be delivered shortly. If you do not receive the parcel in the next 48 h, please respond to my colleague's email and we will look into it further. Thanks

Posted 3 years ago

“Hello, I have not yet received the products as it’s been a long while that I ordered these products.Poor delivery.”

Helpful Report

Posted 3 years ago

Hi Latha, Sorry to hear that you have not received your order yet. I have asked customer service to check this for you and to get in touch via email. Thanks, Facetheory Team

Posted 3 years ago

“I ordered jojoba oil on February 18th, and it said it would take 3-5 business days for delivery which seemed great. On March 7th, I was emailed that it would not be delivered as it was being sent back to the shipper. Won’t buy from this company again.”

Helpful Report

Posted 3 years ago

Hi, I'm sorry to hear that your order was returned by the courier and for any inconvenience it caused. We value your input and flagging up areas where we can further improve our service. The investigation with the courier is already undergoing to find out why it has been returned and how to avoid this in the future. Thanks Facetheory

Posted 3 years ago

“Die Produkte finde ich mittelmäßig, den Kundenservice sehr verbesserungswürdig.”

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Posted 3 years ago

Hi Elisabeth, vielen Dank für Ihre Bewertung, jedes Feedback ist uns wichtig, und es tut uns leid, dass Sie eine so enttäuschende Erfahrung gemacht haben. Wie Sie hoffentlich aus unseren anderen Berichten ersehen können, ist Ihre Situation die Ausnahme und weit von unseren üblichen hohen Standards entfernt. Umso mehr sind wir bestrebt, dafür zu sorgen, dass dies gelöst wird und nicht nochmal vorkommt. Ich habe das an mein Team weitergegeben – wir werden sicherstellen, dass wir diese Erfahrung nutzen, um als Team zu wachsen und zu lernen. Vielen Dank für Ihre Geduld. Wenn Sie etwas anderes brauchen, lassen Sie es mich wissen, wenn ich helfen kann. Ich entschuldige mich nochmals für etwaige Unannehmlichkeiten. Facetheory

Posted 3 years ago

“The products I have purchased are not what I expected”

Helpful Report

Posted 3 years ago

Hi Dan, We are sorry to hear about your disappointment. If for some reason you're not completely happy with a facetheory skincare purchase and don't notice any visible improvement in your skin - just return your products within 365 days for a free replacement or refund. Please get in touch with our customer service team via email (help@facetheory.com) and they are happy to assist you. Thanks Facetheory

Posted 3 years ago

“Has not promised what it says very dissapointed and dissatisfied”

Helpful Report

Posted 3 years ago

Hi John, If for some reason you're not completely happy with a facetheory skincare purchase and don't notice any visible improvement in your skin - just return your products within 365 days for a free replacement or refund. I have asked our customer service team to respond to your latest email again today. Thanks Faceteory

Posted 3 years ago

“Where is my package????”

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Posted 3 years ago

“Absolutely no change absolute waste of money”

Helpful Report

Posted 3 years ago

Hi Deborah We are sorry to hear about your disappointment. If for some reason you're not completely happy with a facetheory skincare purchase and don't notice any visible improvement in your skin - just return your products within 365 days for a free replacement or refund. Please get in touch with our customer service team via email (help@facetheory.com) and they are happy to assist you. Thanks Facetheory

Posted 3 years ago

“This product doesn't work for me. No results.”

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Posted 3 years ago

“I never received my order!”

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Posted 3 years ago

“Didn’t receive the product I purchased not sure why”

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Posted 3 years ago

“Es halt nicht was versprochen wurde. Möchte Aale Produkte zurück senden!!”

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Posted 3 years ago

“I did not get my order yet regards Philomena”

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Posted 3 years ago

“Ik kan het product moeilijk beoordelen, ik heb het namelijk nog steeds niet binnen. 1,5 week verder en geen producten binnen. Contact gezocht en na meerdere mailtjes waar ik aan het lijntje werd gehouden, hebben ze uiteindelijk besloten de order nog een x te versturen en ook deze order heb ik nog niet binnen.”

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Posted 3 years ago

“As I haven’t received, or therefore had an opportunity to use the products I purchased, I am unable to give you a review”

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Posted 3 years ago

facetheory is rated 4.7 based on 37,627 reviews