facetheory Reviews

Name: facetheory
Address: 20-22 Wenlock Road, London, London Borough of Hackney
Rating: 4.70

4.7 Rating 37,634 Reviews

95 %

of reviewers recommend facetheory

4.7

Based on 37,634 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

07961785402

Email:

help@facetheory.com

Location:

20-22 Wenlock Road,
London
London Borough of Hackney
N1 7GU

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facetheory 5 star review on 4th January 2025

1913

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I still haven’t received my order”

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Posted 3 years ago

“Je n’ai pas encore reçue vos produit la livraison est Tres lente”

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Posted 3 years ago

“I ordered glycolic acid face scrub and claribar oil control, both doesn't work for my skin.”

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Posted 3 years ago

Sorry to hear Kike, contact us at help@facetheory.com for a refund. Jamie

Posted 3 years ago

“My products never shipped. They were ordered on 11/29, & as of 12/8 still hasn't made it out of the UK. FedEx app has said operational delay the whole time. Apparently I'm just out as they're going to do nothing”

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Posted 3 years ago

“I did not recieved the product? It’s retour adres but I never recieved it”

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Posted 3 years ago

“I've never received it....”

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Posted 3 years ago

“so far not so good, you said it's on it's way so where is it?”

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Posted 3 years ago

“I had not received the product yet ...I am waiting to see the results of the transaction and shipment and of the product to be able to recommend to others”

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Posted 3 years ago

“I placed my order over 2 1/2 weeks ago and have never received it !!”

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Posted 3 years ago

“I have never received my products; I have complained, with no results. I want my money back, and I will never purchase Facetheory products again.”

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Posted 3 years ago

Hi Silvia Apologies for this - we've contacted you separately about this with an update of your order and/or a refund. Jamie

Posted 3 years ago

“problème avec des droits de douanes, payés et sans cesse réclamés par Fedex/Intrum.”

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Posted 3 years ago

“Non ho mai ricevuto il mio ordine”

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Posted 3 years ago

“Package never arrived. I asked for refund and was billed a second time.”

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Posted 3 years ago

“Bad customer service”

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Posted 3 years ago

Sorry to hear. Send me an email to jamie@facetheory.com and we'll try and fix it for you. Jamie

Posted 3 years ago

“Ne respecte pas le choix des clients Harcèlements publicitaire Quand un produit est bon on a pas besoin de ce genre de méthode”

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Posted 3 years ago

“I Never got my product.”

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Posted 3 years ago

“I haven’t receive my order!!!!”

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Posted 3 years ago

Sorry to hear Daniela, we've contacted you separately with an update. Jamie

Posted 3 years ago

“Not received”

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Posted 3 years ago

Sorry to hear Chelsey - we've contacted you separately about your order. Jamie

Posted 3 years ago

“Unfortunately the cream was not suitable for my skin. I was left with irritation and redness. I contacted face theory for advice, with no response after a week. It’s the poor customer services that has made me leave a 1 star. I have used lots of face theory products. As with any company, I think how they manage a problem says a lot. Hopefully others will never have an issue, shame if you do.”

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Posted 3 years ago

Hi Gemma Sorry to hear this - drop me a line at jamie@facetheory.com and we'll get this sorted with a refund. I can see the message that you sent us and can see that we sent a response to you the same day on Monday - unfortunately sometimes messages can go into spam folders. Apologies for this. Jamie

Posted 3 years ago

“It’s a 0 stars. I placed an order 10 days ago, I could never track and trace it so I contact them. They told me to wait so I did. One week after I had a email from dhl scheduling the delivery but again never received it. Contacted then dhl but I’ve been told that since facetheory are the senders it’s on them to contact dhl, so I emailed again that. I’ve been contacting facetheory and they keep sending me the same email but any solution. So just know if you have a problem with the delivery, once they send it they won’t take any responsibility after. Very disappointed.”

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Posted 3 years ago

facetheory is rated 4.7 based on 37,634 reviews