Facetheory Reviews

Name: Facetheory
Address: The Old Town Hall, Bacup Road, Spinning Point, Rossendale, Lancashire
Rating: 4.70

4.7 Rating 38,028 Reviews

94 %

of reviewers recommend Facetheory

4.7

Based on 38,028 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	100%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email

Visit Website

Phone:

333 016 4134

Email:

help@facetheory.com

Location:

The Old Town Hall, Bacup Road,
Spinning Point,
Rossendale
Lancashire
BB4 7LY

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Facetheory 5 star review on 25th February 2026

1914

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really love the Regina C moisturiser! I wasn’t sure about how I’d go with it as I’ve had a few from other brands that were thick and tacky. But this is smooth and light and leave my skin feeling really hydrated!”

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Posted 2 years ago

“Website looks nice, easy to place an order and payment methods. Customer service was good and quick delivery.”

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Posted 2 years ago

“Productos eco friendly con packaging reciclable. Cremas respetuosas de la piel, óptima en caso de alergia solar. Aromas naturales y agrádenle a lavanda y pomelo. Llevo un año utilizando los productos y seguiré. El envío a España tarda 2 semanas..se podría mejorar el servicio y los tiempos de envío.”

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Posted 2 years ago

“Have purchased 9 different products All excellent !!! Customer care so kind helpful and friendly Online advisor Kate was so so knowledgeable and helpful with creating my routine”

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Posted 2 years ago

“Good quality for money, although the prices have gone up in the past year”

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Posted 2 years ago

“Great brand with interesting combination of ingredients.”

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Posted 2 years ago

“I think their procucts are excellent value. It's always a bonus to be able to use points at the checkout! The new Eye1 pro is the best eye product I've ever used. It's brilliant and you genuinely can see the difference.”

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Posted 2 years ago

“Seems fine so far but a little bit drying once rinsed off.”

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Posted 2 years ago

“Lovely quality products and excellent customer service. Would highly recommend”

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Posted 2 years ago

“Great quality products without all the flashy, expensive and unnecessary packaging”

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Posted 2 years ago

“Excellent service and products.”

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Posted 2 years ago

“Ça fait un an que j’utilise vos produits j’en suis très satisfaite.”

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Posted 2 years ago

“I have very sensitive skin and this product has been the best for me for years.”

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Posted 2 years ago

“I really like facetheory products. I find them to be high quality, specific enough to suit my needs, and a pleasure to use since they are generally unscented and high concentration. It feels like I'm really taking proactive steps towards achieving the skin I want with facetheory. Not everything has been 100%, like the Jojoba oil cleanser (I thought it would do better on waterproof mascara) but as of now the Azelaic acid and niacinamide are my cannot-live-without. I'm converting to the M3 moisturizer pro as well, but the texture sometimes makes me think of dimethicones and silicones, which I try to avoid. Haven't seen breakouts with it, so it might be personal aversion and it is really good for summer moisture. The packaging is great, very clean and minimal which I love. One request would be to expand the masks collection since I love to do those types of things and the selection is limited. Overall, my biggest worry right now is how to get facetheory economically in the US if I move back!”

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Posted 2 years ago

“Have been using facetheory for a while now and am very happy with it. As well as it suiting my skin, I love how a little goes a long way.”

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Posted 2 years ago

“Bonjour, j’ai reçu le colis trempé et on entendait les bouts de verres. Je l’ai donc refusé, j’aimerais qu’on me rembourse s’il vous plait. Il faudrait penser à mieux protéger vos articles, merci d’avance et bonne journée”

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Posted 2 years ago

Salut, Merci pour vos commentaires et nous sommes vraiment désolés pour les désagréments que vous avez rencontrés lors de la réception de marchandises endommagées. Ce n'est pas le niveau de service que nous nous efforçons de fournir, et je m'excuse pour toute frustration ou déception que cela a pu causer. J'ai demandé à notre service client de vous contacter par e-mail et ils peuvent traiter une réexpédition ou un remboursement. Encore une fois, toutes mes excuses pour les inconvénients que cela a causés. Facetheory Team

Posted 2 years ago

“Facetheory has quickly become one of my favourite brands. Great descriptions and product info. Really quick delivery and always a freebie!”

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Posted 2 years ago

“Ainda não recebi a minha encomenda.... 😥”

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Posted 2 years ago

Hi, Lamentamos saber que seu pedido não chegou. Entendo como isso deve ser frustrante para você. Não pretendíamos que isso acontecesse, no entanto, os correios podem sofrer alguns atrasos devido a procedimentos de importação e outros eventos nacionais e internacionais. Olhando para o rastreamento do pedido original, ele chegou ao país de destino e está atualmente com a equipe da alfândega. Se precisar de mais assistência, envie um e-mail para help@facetheory.com e nossa equipe de atendimento ao cliente ficará feliz em ajudar. Mais uma vez, muitas desculpas pela demora. Obrigado Equipe Facetheory

Posted 2 years ago

“Hasn't even arrived and I have no way of contacting anyone”

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Posted 2 years ago

Hi Claire, Thank you for your feedback. Looking at the tracking it was delivedred on 11/07/2023 and left at a safe place. The contact page on our website offers you support via email and live chat. Please contact our customer service team via the email help@facetheory.com and they are happy to assist. Thanks Facetheory Team

Posted 2 years ago

“I used the vitamin C cleaner and Retin C vitamin oil.. very nice.”

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Posted 2 years ago

Facetheory is rated 4.7 based on 38,028 reviews