Cable and Cotton Reviews

Name: Cable and Cotton
Address: Unit 26 Mackley Industrial Estate, Henfield Road, Small Dole, East Sussex
Rating: 4.81

4.8 Rating 3,329 Reviews

96 %

of reviewers recommend Cable and Cotton

Company Reviews

Metrics

Info

4.8

Based on 3,329 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Cable and Cotton:

Cable & Cotton produce beautiful cotton ball fairy lights in 50 customisable colours. Pick and mix your favourite colours at www.cableandcotton.com

Visit Website

Email:

hello@cableandcotton.com

Location:

Unit 26 Mackley Industrial Estate,
Henfield Road,
Small Dole
East Sussex
BN5 9XR

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Cable and Cotton 5 star review on 25th July 2025

294

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great products and amazing customer service. We”

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Posted 6 years ago

Thank you, dear Helen for your kind review. We are delighted you are happy with both our product and our service - and we hope you very much enjoy your lovely lights! Yours warmly, Kate

Posted 6 years ago

“Product is absolutely beautiful and excellent quality. There were a few delays however communication was good and staff very helpful in making sure they got to us in time for the birthday party! Would definitely use again 😀”

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Posted 6 years ago

Dear Joanne, Thank you for posting your kind review especially in light of the delays etc. I am so glad that the lights finally arrived in time for the birthday party - and that you will use us again! Yours warmly, Kate

Posted 6 years ago

“I had a set given to me at Christmas and loved them and so ordered another - this time choosing my own colours. I felt that one of the colours was too bright and so queried whether they were correct. This was dealt with immediately and, after sending in a photo, it was agreed and a replacement sent out for the 4 incorrect balls straight away. Absolutely brilliant customer service and very well made lights. These really are so much better than some of the cheaper ones I have had in the past. I would highly recommend this company and will be back for more!!!”

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Posted 6 years ago

Dear Karenanne, Thank you so much for taking the time to post such a detailed review. We really appreciate your feedback and are delighted that the issue was resolved to your satisfaction - and also that you love the product! Enjoy...:) Yours warmly, Kate

Posted 6 years ago

“LED replacement string and plug arrived, but plug was faulty. This was resolved quickly and the lights look fab!”

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Posted 6 years ago

Dear Anon, Thanks so much for letting us know that your issue was resolved quickly and that your new lights now look fabulous! We really hope you can enjoy them to the max! Yours warmly, Kate

Posted 6 years ago

“Great service!”

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Posted 6 years ago

“Their products are amazing quality and amazingly gorgeous. Their ethics are fantastic making buying from them rewarding.”

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Posted 6 years ago

Dear Aimee, Thank you for your lovely review - we are so glad you have also noticed our ethics too. We do not shout about it but are very proud to support the women's cooperative in Thailand where our lovely cotton balls are made... I very much hope you love your new lights! Yours warmly, Kate

Posted 6 years ago

“Absolutely gorgeous and amazing quality. A bit fiddly to set up but not enough for me to even think of dropping them from 5 stars! I will 100% be buying more!”

Cable and Cotton 5 star review on 30th March 2019

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Posted 6 years ago

“Prompt delivery. Will definitely return to Cotton and Cable.”

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Posted 6 years ago

“Love these lights! This is the third set I've bought as they make great presents.”

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Posted 6 years ago

“I absolutely love my new string of led lights! The match my bedroom perfectly! Thanks!”

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Posted 6 years ago

“Bought two sets of rainbow lights which my grandchildren adore. I love these lights and can’t stop finding new places to put them!!”

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Posted 6 years ago

“Bought for my friends birthday. She has just changed her colour scheme in her lounge so I hope she likes them.”

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Posted 6 years ago

“They made sure it arrived in time even after a wait on the delivery of stock their end. Excellent customer service and excellent product. Lovingly hand-made, with contact and service far surpassing my expectations.”

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Posted 6 years ago

Dear Anon, Thank you so much for your really kind review. I am delighted we got your order to you in time after all... Yours warmly, Kate

Posted 6 years ago

“Have bought lots of sets of lights, some for me and some for friends. Everyone loves them. 😊”

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Posted 6 years ago

“Great product, easy purchase, quick delivery 😍”

Cable and Cotton 5 star review on 15th March 2019

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Posted 6 years ago

“The lights are beautiful and I have received excellent customer service throughout the ordering process. Highly recommend - and will absolutely be getting some more!”

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Posted 6 years ago

Thank you dear Alison for your lovely post - I am really glad we could sort your order out for you and very much hope you can enjoy your lovely lights now! Yours warmly, Kate

Posted 6 years ago

“Wonderful customer service. Replaced my 20 light cable string free of charge when my bulbs stopped working. Very efficient and helpful!”

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Posted 6 years ago

Dear Clare, Thank you so much for your lovely post - I am delighted you are happy with our service and hope your light set is working again soon! Yours warmly, Kate

Posted 6 years ago

“Very helpful - thought I had a problem with my lights, but was just a bulb that needed replacing :)”

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Posted 6 years ago

Thank you so much, dear Charlotte, I am glad we could be of help and that your lovely lights are working again! Yours warmly, Kate

Posted 6 years ago

“Lovely product and quick delivery 👍🏼”

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Posted 6 years ago

“Unique, inspiring product...fast delivery....cleverly packaged.”

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Posted 6 years ago

Dear Joanne, Thank you so much for your kind comment about our cotton ball lights - it is a unique product and so nice that you like it! Yours warmly, Kate

Posted 6 years ago

Cable and Cotton is rated 4.8 based on 3,329 reviews