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AccessDoctor Reviews

4.7 Rating 1,581 Reviews

92 %

of reviewers recommend AccessDoctor

Company Reviews

Product Reviews

4.7

Based on 1,581 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About AccessDoctor:

We are a UK Registered Online Pharmacy, we aim to make your pharmacy experience as simple as possible.

Our mission:

We are a group of UK trained Pharmacists, Doctors and Healthcare professionals, each with over 10 years experience in providing healthcare with ONE simple aim: Commitment to improve your wellbeing by providing, safe, convenient and confidential healthcare online.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have tried calling (twice) and I even left a voice mail and no one has returned my call. Should I give you 1 star? Tom”

“Tablets came not in the original packaging and each strip has been cut so there is no expiry date. I have sent several emails and rang the number on the site and left messages but a month later still not heard anything. All I wanted to know was the expiry date as I don't want to take the tablets after they have expired. Extremely poor service”

“I Haven't got an order confirmation nor a delivery”

“CHEATS. Do not use this company. Ordered tablets and paid extra for next day delivery. No tablets have arrived! They ignore emails. Basically they have taken the money for the tablets and delivery and kept them. Disgusting.”

“I ordered my medicine on Saturday 16/3/24, and I paid extra for next day delivery, but I am still waiting and it’s the 18/3/24!”

“Hi sorry I can’t write review as I’ve not received my tablets yet have sent you email was ordered on Monday 16 will gladly write one when I receive them TIA”

“I was unsure if this site was genuine ,I placed next day delivery and paid extra charge for this service, this did not happen !! There was nothing on the website re age check , I then had to send a copy of prescription, but it just felt like the site was interested in making it easy , but a money making company! I would never use them again !!!”

“I ordered on the 9th August 2023 had email to say item out of stock so I requested refund. Item then arrived December 2023 and never received refund. Would not use again.”

“Absolutely terrible service. Avoid”

“I ordered medication several days ago. Paid extra for next day delivery. The money has been taken from my account but after waiting for 5 days I have still not received my order. I am very disappointed and can't get hold of anyone to ask what is happening!”

“Not happy at all, order did not arrive, so I rang and cancelled as I’d brought elsewhere then it was sent out, have emailed and no reply. Would never use again.”

“Don’t use. They don’t help if packages haven’t been delivered. Avoid at all costs. Taken a week to try make contact and all they do is IGNORE and IGNORE. Use someone else.”

“SCAM! AFTER you have paid for the product, they say you need to prove your age and they use a system with limited options that doesn't work for everyone. I had a problem with that and tried several times to contact the company for support and they never responded. Terrible communication, terrible customer service. I lost my money and my time. I never received my package. DO NOT BUY!!”

“Never received my parcel… customer service extremely unhelpful and dismissive, used Access Doctor for around 2 years but wont be using again!”

“Will never use this company again Took 4 days to deliver after paying extra for next day delivery before 1 pm. Dumped a signed for package behind a plant Refused refund of premium paid for next day delivery I advise to avoid this company Pathetic service”

“I never received the antibiotics I paid for”

“I was given the incorrect dosage. I should only take one tablet today but the note said I should be taking two. I phoned to check this and they confirmed this was incorrect.”

“Came late. By that time the medical reason I needed it for got worse, and I ended up in hospital!”

“Similar but not what ordered, Received Clovate when ordered Dermovate.”

“Never received my order Or a reply to my emails or phone messages. Great £20 spend”

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AccessDoctor is rated 4.7 based on 1,581 reviews