AccessDoctor Reviews

4.7 Rating 415 Reviews
94 %
of reviewers recommend AccessDoctor
Read AccessDoctor Reviews

About AccessDoctor:

We are a UK Registered Online Pharmacy, we aim to make your pharmacy experience as simple as possible.

Our mission:

We are a group of UK trained Pharmacists, Doctors and Healthcare professionals, each with over 10 years experience in providing healthcare with ONE simple aim: Commitment to improve your wellbeing by providing, safe, convenient and confidential healthcare online.

Visit Website

Write Your review

Tell us how AccessDoctor made you happy
Help future customers by talking about customer service, price, delivery, returns & refunds.
Minimum 10 characters
What's your name?
Leave this blank if you'd like to publish your review anonymously.
(Optional)
What's your email?
We need your email address to verify that your review is genuine
Please note that we may share your email with the company to verify your order.
Asked for an item to be delivered. There was no indication whatsoever when it would be delivered, and therefore I missed the delivery. After a few weeks I got in touch with them to ask what's going on with it. They said I need to rebook the delivery, which I attempted to do but the item had already been sent back. They then asked for ANOTHER delivery fee. Literally no communication whatsoever. Won't bother again.
Helpful Report
I would give 0 stars if I could. I’ve paid for something the I didn’t receive and I will never receive. 🤯🤯🤯😡😡😡Horrible experience overall. I’ve ordered a product and never arrived. I spent days trying to contact both Royal Mail and them too in order to understand what happened as my parcel looked delivered but never arrived. After several phone calls, messages and emails I find out that the parcel has been returned to the seller. I’ve asked to have the delivery again and they ask me more money, I’ve asked for a refund and they refused to refund a shampoo on the grounds of possible alterations of the product itself. We have concierge at the ground floor that always receive the parcels for us if we are not home or if the parcel doesn’t have the flat number. I’ve been ordering everything online from all around the world and never had a problem that couldn’t be fixed. You are stealing peoples money…
Helpful Report
No reply to phone number ever.
Helpful Report
Supposed to be next day delivery. Three days still not arrived. No reply to emails etc
Helpful Report
Can’t believe how appalling this service is to contact. I’ve emailed, WhatsApp and rang to no avail! No one has responded back to me and I’m yet to receive my order. This is actually concerning.
Helpful Report
Still not received my order. Numbers are busy will not let me get through.
Helpful Report
As yet my order has still not arrived over a week later! I have also not really had a satisfactory out come. Poor service so far …,,,
Helpful Report
False advertising: prices they ask are minimum 350% of the prices they provide on gov.uk site.
Helpful Report
Never managed to deliver what was ordered then chardged me. Very poor communication on how to resolve - still now had any form or redress or refund.
Helpful Report
I used this service, thinking it would be the quickest and easiest solution, rather than trying to get an appointment with my G.P. Although the process of ordering was straightforward,my medication took 5 days to arrive! Thankfully,the problem had just about cleared by then,so I did not take the medication. However,it meant putting up with the symptoms for those 5 days. My daughter has used the service in the past and received her order within 48 hours. Hopefully my experience is not happening too frequently.
Helpful Report
Haven’t received the product I purchased yet
Helpful Report
I never recieved my medication. I contacted your admin dept and never heard anything back. Very disappointed
Helpful Report
Didn’t receive the prescription I had ordered
Helpful Report
Told delivery would be yesterday for Antibiotics, NOTHING, nor reply to emails, today NOTHING!! People come to you in PAIN!! for help, not even a bloody tracking or use able reff number on the order!!! What the hell are you idiots playing at? You took my money quick enough abs now silence, with me suffering as I relied on you!! Waste of space cowboys! Can't even call anyone, pointless writing this, I doubt you read the reviews, you cannot have a 4.74 rating and no negative reviews running the shambles that is ACCESSDOCTOR, GO ELSEWHERE PEOPLE, OR SUFFER !!!!!!!
Helpful Report
Dear Paul, I am sorry to hear that you have been suffering in pain. In response to your complaint, I have seen at least three replies to your email from our customer care team. Please check all your email folders, occasionally unfamiliar emails get sent to your junk mail. If I may respond to your concerns in detail: 1. We are not an emergency service, this is clear from our terms and conditions, we are not in a position to treat patients who need emergency care, for this you need to seek the services of either your G.P or 111. I am sorry if you had gotten this impression, there is no possibility of us giving you an immediate G.P consultation, private prescription, medication and next day delivery for £9.99. Our service works for people not requiring an immediate doctors consultation. Our doctors assess the online consultations, if appropriate the doctor issues a prescription, this gets dispensed in our pharmacy. For this to be safe and cost effective for both our customers and our organisation we can only treat a limited number of conditions and remotely. 2. If you need any medication the next day, we recommend you upgrade to the special delivery option, this is can be upgraded for the reduced additional fee of 3.99 (normal fee is 6.80). This is clearly stated on the page that you purchased the item from but you did not take up this opportunity. 3. You chose the free next day delivery option, this is a popular choice, for this delivery option we use Royal Mail first class delivery. Although upto 80% of deliveries are now reaching our customers the next working day, unfortunately due to the COVID Pandemic, this can take upto 10 working days in the so called COVID hot spots. 4. Our company is registered by the GPhC and the MHRA, all our pharmacists and GPs are fully registered and practice safely within the UK. 5. Our reviews are all genuine, all customers get an email after purchasing any products to review our service, we do not choose who sends a review., this is why it is 4.73 and not 5. Some of your email responses have been very abusive, please kindly refrain from this attitude. Lastly, I genuinely wish you a quick recovery and will take on board your concerns that can be applicable. Customer care team
Never arrived
Helpful Report
Ordered the product on 3rd December ,still haven’t received it !I got the email about shipment information but there is no track and trace number so I could actually check where my order is .Customer service is busy !!I really needed my medication ASAP but it’s been 5 days and no delivery informatio.n
Helpful Report
I never recieved my item
Helpful Report
Dear Tracey, Please could you contact our customer service team, you have not communicated this with us at all. We posted your item on the day of your request. Contact admin@accessdoctor.co.uk
This was my first experience and it was not good.My prescription was sent to the wrong address.I will have to think about using them again.I still do not have it after waiting a week. Not a happy camper
Helpful Report
Dear Customer, Thank you for using AccessDoctor, I am sorry to hear about this. Please could you kindly contact our admin team with your order request and details . This will help you and us resolve this.
I AM STILL WAITING FOR MY ORDER TO ARRIVE
Helpful Report
Dear Benjamin, Thank you for your patience, I am sorry the delivery took longer than you had planned. We are happy to have resolved this for you. We hope to see you again soon. Best wishes, Team AccessDoctor
AccessDoctor is rated 4.74 based on 415 reviews