AccessDoctor Reviews

Name: AccessDoctor
Rating: 4.67

4.7 Rating 1,992 Reviews

92 %

of reviewers recommend AccessDoctor

4.7

Based on 1,992 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About AccessDoctor:

We are a UK Registered Online Pharmacy, we aim to make your pharmacy experience as simple as possible.

Our mission:

We are a group of UK trained Pharmacists, Doctors and Healthcare professionals, each with over 10 years experience in providing healthcare with ONE simple aim: Commitment to improve your wellbeing by providing, safe, convenient and confidential healthcare online.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible service, requested for a medication and I was send something else.”

Helpful Report

“I paid for next day by 1pm delivery and received my prescription over 48 hours later. I tried to call to speak to someone but the number on the website goes to answer phone at any time of day and emails are not responded to. Terrible, terrible service and no refund for wasted expenditure on shipping. Go elsewhere!”

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“Awaitingorder cant getyouonphone”

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“I did not receive the item I ordered. I ordered Uniroid and you have sent me Anusol - not what was requested. Very dissapointed”

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“Product never arrived”

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“Still not received my order unfortunately.”

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“Order still not received after 7 days (shipping was 2 to 5 days) and no shipping number provided, only a “dispatch confirmation” that cannot be used for tracking. Avoid.”

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“I haven’t recieved my last order”

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“I tried to order a product through this company but received an email from them saying they were unable to process the order due to being unable to verify my age. I then ordered the product from another company that was able to verify my age. Access doctor then emailed me to say my original order had been approved and that payment had been taken. I emailed them to explain what had happened and asked them to please refund and cancel the order. They did not acknowledge my email and so I then tried to call them repeatedly during the hours they say they’re open on their website but just got put through to voicemail repeatedly. I then received the items that they said they were unable to prescribe and was charged for them. I then tried to email / call the company once again and again received no response. After giving up on phone calls and emails, I left a review on trust pilot and subsequently a phone call from access doctor during which they explained that the issue had resulted from a system error which they were aware of. They asked if I could just keep the unwanted medication and I explained that this wasn’t an acceptable outcome as I didn’t need two sets of the same medication. The person who called me said they would need to speak to a manager to resolve the situation and that they would call me. This was a week ago and I’m still waiting for a call.”

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“I’m currently still awaiting a reply from you on my missing order please help me assist I never received a confirmation of purchase email but i have emailed you via my account that shows my order. Please look for email from aimeepollock1993@gmail.com”

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“I ordered two packets of a medication and only received one so had to£20 stolen. There is no email/phone number/love chat etc on the website and also no order card with information when I received. I will be contacting my bank to flag. Would not order or go near access doctor again.”

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“Never received the order. No email confirmation of order, tracking information, or alike. Suspect this is a scam website and have contacted my bank to get my money returned. AVOID. You have been warned.”

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“Well I still haven’t received my order so not happy at all .”

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“Paid £7 for next day delivery, been a week and still hasn’t come, what a waste of £30!!”

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“Product not received. W mailed and received no reply”

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“I had to call them to ask for my prescription. They took the money immediately on order, then 9 days later I had to chase them. They sent the product out after the call.”

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“Money out of my account, No confirmation e-mail No reply on phone No reply to e-mail”

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“Today is 22/10/24 and I haven’t yet received my product which I ordered on 15/10/24. Please, let me know when I’ll receive my shampoo.”

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“Certainly won't every use again! I paid £5.99 for next day delivery and waited 3 days. Really not happy.”

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“I was sent the wrong item, contacted the company but did not receive a response.”

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AccessDoctor is rated 4.7 based on 1,992 reviews