AccessDoctor Reviews

Name: AccessDoctor
Rating: 4.67

4.7 Rating 2,056 Reviews

92 %

of reviewers recommend AccessDoctor

4.7

Based on 2,056 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About AccessDoctor:

We are a UK Registered Online Pharmacy, we aim to make your pharmacy experience as simple as possible.

Our mission:

We are a group of UK trained Pharmacists, Doctors and Healthcare professionals, each with over 10 years experience in providing healthcare with ONE simple aim: Commitment to improve your wellbeing by providing, safe, convenient and confidential healthcare online.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Don’t use. They don’t help if packages haven’t been delivered. Avoid at all costs. Taken a week to try make contact and all they do is IGNORE and IGNORE. Use someone else.”

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“SCAM! AFTER you have paid for the product, they say you need to prove your age and they use a system with limited options that doesn't work for everyone. I had a problem with that and tried several times to contact the company for support and they never responded. Terrible communication, terrible customer service. I lost my money and my time. I never received my package. DO NOT BUY!!”

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“Never received my parcel… customer service extremely unhelpful and dismissive, used Access Doctor for around 2 years but wont be using again!”

Helpful Report

“Will never use this company again Took 4 days to deliver after paying extra for next day delivery before 1 pm. Dumped a signed for package behind a plant Refused refund of premium paid for next day delivery I advise to avoid this company Pathetic service”

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“I never received the antibiotics I paid for”

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“I was given the incorrect dosage. I should only take one tablet today but the note said I should be taking two. I phoned to check this and they confirmed this was incorrect.”

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“Came late. By that time the medical reason I needed it for got worse, and I ended up in hospital!”

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“Similar but not what ordered, Received Clovate when ordered Dermovate.”

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“Never received my order Or a reply to my emails or phone messages. Great £20 spend”

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“I first had symptoms of a UTI on Tuesday evening so as I was going away on Friday I ordered some trimethoprim on Access Doctor. The medication did not arrive until the following Tuesday - a week later. In this time my UTI had developed into a kidney infection and I was feeling very unwell. I wrote an email via the complaints email address on the Friday morning to inform them that my medication had not arrived - which I appreciate is probably a Royal Mail issue - but I have received no response. Lack of communication and using an unreliable postal system means I will not be using again.”

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“Never received my order”

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“Absolutely rubbish!!!!!!!!!”

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“Still no tablets 29.99 out of pocket no joy from royal mail could I have a refund please”

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“Never received it”

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“Promised medication within 24hours. Nothing delivered in 72 hours. So I organised it myself and then got charged to get a refund. Would not recommend”

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“Promised medication within 24hours. Nothing delivered in 72 hours. So I organised it myself and then got charged to get a refund. Would not recommend”

Helpful Report

“Never recieved my order”

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“I never received my order. I have sent an email to enquire, never responded.”

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“This was not access to a doctor, this was just say what drugs you want and they send them.”

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“Order been paid and still not delivered - over 2 weeks for a 24 hour delivery!”

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AccessDoctor is rated 4.7 based on 2,056 reviews