AccessDoctor Reviews

Name: AccessDoctor
Rating: 4.68

4.7 Rating 1,573 Reviews

92 %

of reviewers recommend AccessDoctor

4.7

Based on 1,573 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About AccessDoctor:

We are a UK Registered Online Pharmacy, we aim to make your pharmacy experience as simple as possible.

Our mission:

We are a group of UK trained Pharmacists, Doctors and Healthcare professionals, each with over 10 years experience in providing healthcare with ONE simple aim: Commitment to improve your wellbeing by providing, safe, convenient and confidential healthcare online.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My parcel was delivered to the wrong address and unfortunately they did nothing to help. It was only the kindness of the person who delivered my parcel with a note informing me that my parcel had been sent to their house why I have my medication. However it was opened by my neighbour…”

Helpful Report

“I haven’t received my order or being able to track it I’ve no idea if it’s on its way and I don’t get no reply from Access Doctor when I contact them it’s been a week since I ordered”

Helpful Report

“I haven’t been given any tracking information so I still haven’t received my parcel and god knows where it is.”

Helpful Report

“It was easy enough to complete the consultation etc, however, my primary reason for using this service was speed, it was a Friday and a bank holiday weekend, I had no chance of seeing my GP until the following Tuesday so I thought this was ideal. But in the end I didn't receive the medication until over a week later. Not ideal when it's antibiotics I'm waiting for and paid 50% more than I would've for an NHS prescription.”

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“Item not delivered yet”

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“Difficult to write review as still waiting for medication to arrive! Have been waiting for next day delivery for over a week now. It may not be their fault...it may be royal mail striking.”

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“Sorry, I have paid for this service but have not yet received the medication”

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“I'm still waiting on delivery”

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“Payment taken without prescription being approved - states on the website that NO payment will be taken until approved. Slow contact by Doctor to obtain additional medication information, I had to contact them. Very slow despatch of item. Not recommended.”

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“At the moment I give a 2 star service as my medication has not arrived . I ordered on Friday late afternoon , so its almost 48 hours .”

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“Medication was despatched promptly. Was never delivered by postal service. Would like refund. Two stars as delivery at fault.”

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“Took ages to be reviewed, took ages for delivery even though I paid for next day delivery wasn’t next day delivery at all, took 3 days for it to be accepted.. wouldn’t order again”

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“my delivery still isn’t here it’s been 4 days now! i’m in agony i thought this would’ve been an easier option than waiting for a doctors appointment”

Helpful Report

“Item wasn’t special delivery and I’m still waiting for my refund of the delivery charge”

Helpful Report

Dear Andrew, Firstly, we have used special delivery for your order, please kindly check the invoice and the postage label. Your order delivery was delayed by one day, this was entirely due to Royal Mail and not AccessDoctor as we had shipped it out on time. On the matter of the refund, please check you bank statement, we have already given you a full refund for the delivery. Thank You

AccessDoctor is rated 4.7 based on 1,573 reviews