Wowcher Reviews

Name: Wowcher
Address: PENTAGON OFFICE, SIR FRANK WHITTLE, DERBYSHIRE, Derby
Rating: 4.58

4.6 Rating 40,339 Reviews

92 %

of reviewers recommend Wowcher

About Wowcher:

• Get up to 80% off restaurants, attractions, hotels, entertainment, spas and more around the UK!

• Save on the latest fashion trends, the most craved kids’ toys, the most desirable home furnishings and more!

• No matter what your tastes may be, our restaurant offers are bound to delight everyone with offers on everything from bottomless brunches to extravagant dining experiences!

• Looking to jet-set without breaking the bank? We have great offers on a huge variety of destinations, be it a weekend stay in Paris, a gorgeous Caribbean cruise, or a Safari adventure in South Africa.

• Make sure to Check Wowcher First for incredible new deals launching every day of the week!

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Cannot redeem voucher after trying all afternoon.Is your site down?If so how can I redeem voucher?thankyou”

Helpful Report

Posted 2 years ago

I'm sorry to hear that, If you contact us directly on cs@dealhelp.co.uk we can look into assisting further. Kind regards Wowcher

Posted 2 years ago

“An unknown Wowcher payment was taken from my bank account. There is no way to speak to anyone and everything is conducted via what’s app messages. Three days of messages going backwards and forwards got me nowhere. Requested a phone call or phone number and this was ignored. Wowcher kept sending same reply that there was no purchase showing on my account. I explained countless times that was because I had not made a purchase but my bank account had a Wowcher debit. There seems to be no way that my account shows which card I used for previous purchases and no way to remove a card from my account. Wowcher ignored my requests for information on how to access these details.”

Helpful Report

Posted 2 years ago

“Product looks good. I didn't realise I was signing up to some subscription to wowcher which I didn't want and will cancel. I won't be ordering again”

Helpful Report

Posted 2 years ago

“Review of Wowcher association and offering Weekender Breaks Company Weekender Breaks Wife bought wowcher deal. Advertised surprise draw and destination would be advised once prize drawn. Wife was called to advise would be Venice, requested dates given for Sept and Oct were provided by us…Only able to offer us then Venice, we were told, as long as we depart in two weeks and pay for an extra day. They have sought to offer us now alternatives but some with an extra day we must pay. They have refused our request for a refund. As they have not provided clearly goods bought in good faith, and as per prize we were picked for (mmm!) we are contacting trading standards, and taking legal advice. This company has treated us leaving us with no alternative to be left feeling it lacks authenticity, it lacks integrity, it lacks honesty and decency ….serious concerns - please be warned this company is engaged in very concerning practices which need to be addressed by authorities accordingly , and as long as I am aggrieved, case will be pursued. Riya Jya has failed to correct this. As a result daily updates with ratings on Weekender progress of my case will be provided. 3rd parties will add their views on this case on a daily basis. Wowcher will likewise be rated. Daily. Associated companies involved with Weekender Breaks and Wowcher will be researched and rated with respect to their association with a company engaged in what we have been left feeling as unethical practices. I suspect the company will seek to publically pretend they intend to address these concerns but suspect the tactic will be then to ignore raised concerns and request for refund as before”

Helpful Report

Posted 2 years ago

“This review is from someone who used to use wowcher alot and had great experiences. Also from someone that works in the travel and customer care and complaint industry. Unfortunately, I would have to advise no one to ever book Wowchers for city trips that are associated with Prime Holidays /PTC Travel and ALWAYS PAY WITH KLARNA/PAYPAL TO PROTECT YOUR MONEY!!!!! First and most important point - anything you are interested in, when an email from wowcher comes up make sure you read it within seconds of arrival ( put them in your VIP or flag as important contacts) the term and condition they always use about once the wowcher is redeemed you cant get a refund can be dangerous for those who may just have bought a wowcher and are in still 2 minds of actually redeeming it lets say because you dont want to miss out on the discounts but the trip is very far in advance. I mention this because wowcher put in small print on an email for my trip to Amsterdam that they will redeem it ON MY BEHALF once you purchase these vouchers even though i have email evidence i had until the 2nd feb 2023 to redeem the voucher!!. I didnt even get a full 24 hours before i was then inundated with redeem confirmation emails and booking confirmations, baring in mind i bought this wowcher on 29th November 2022 and the trip was the cheapest for september 2023!!! if youre quick and lucky (unlike me) you can cancel it. That wasnt my luck sadly. They gave me the wrong contact information for the holiday provider which caused me to go into a panic. Their twitter/facebook customer service alternatives are sub standard and very dismissive because they just repeat what they are saved by in terms of no refunds once redeemed, which covers them by wording even though you as the buyer did not press redeem yourself. I sent screenshots, email evidence, challenged them on the fact that I cannot be bound in a contract if I myself as the consumer did not get the correct information or redeem this myself. If it wasnt for me telling them i have reported it to klarna to not get their money MIRACULOUSLY an actual human being wanted to talk and support me. Stupidly I cancelled the Klarna report because finally got given the correct travel company and thought I was in safe hands but my experience getting any of my flight and hotel information in writing from Prime/PTC has been like trying to get blood from a stone. Everything has to be you calling them as they dont get back to you as promised. You have to call and chase and they keep changing the customer service person name and you speak to the same person ont he phone. And looking at other Trust Pilot reviews of this travel company its a typical method that you are booked on a awful flight which cuts your holiday in half and then youre made to pay an extra amount to make adjustments so looking forward to that as I have already been given the story that the dates ive chosen are very expensive (30pp each way as ive checked on sky scanner). They also say the t&cs are linked to what wowcher have mentioned yet wowcher pass you back to the supplier. Once again an example that they tie you in red tape and noone gives you the information and evidence so you can check and complain. ive been robbed of £138 and have extra fees to pay cos all the actual details have not been given to me, for a trip that wowcher auto redeemed for me (if there is t&cs where i relinquish my free will on redeeming wowchers I would love to see this where ive signed and accepted cos i have spent 2 hours looking on the website for this under their privacy policy). Essentially it means once you pay for a voucher you arent garunteed a refund because wowcher could choose to redeem it if they pop it in an email. They refused to give me any substantial support and just gave me canned responses on social media which are not sufficient platforms to do support considering they are a multi deal company going on for years and have thousands of customers. Maybe consider using Salesforce? Also, if they are happy to promote and affiliate as an agent for a travel company like Prime Holidays it just shows you the type of company that cares about profits and commission than quality of product and customer trust. I have already gathered my screenshots and evidence for an advertising standards case but its a shame because in the past with products or experience at wowcher have been fine. Just your customer service and dodgy t&cs dont protect customers with something as volatile like a holiday or oversees trip. Also for others that give up because they cant be bothered with the hassle this is how companies get away with bad behaviour. I doubt Wowcher will give a decent reply probably but I plan to share this to hopefully stop others being trapped like I am. I would just love a refund because this was a xmas gift. Wowcher had no right to redeem on my behalf without written consent so they will keep getting reviews until I see i have agreed that!”

Helpful Report

Posted 2 years ago

“Got stitched up. No customer services to contact”

Helpful Report

Posted 2 years ago

“Cannot log on to redeem my wowcher. Been trying for hours”

Helpful Report

Posted 2 years ago

“Tried to talk to an adviser but still waiting after 10 hours, last time I tried to speak to customer service it also took hours! Sorted it out myself.”

Helpful Report

Posted 2 years ago

“No sign of my purchase or any.prediction of delivery date 1 also seem to have signed up for some offer costing £4.50 No idea how I managed to do that or what is involved. Confused!!!”

Helpful Report

Posted 2 years ago

“Purchased an electric patio heater from wowcher. Still hasn't arrived and no offer of refund. Suspect wowcher pass to 3rd party for supply and clearly the company 'Direct to Publik are unable to supply. Suspect this is more the fault of the 3rd party but wowcher should not use untrustworthy suppliers. Unfortunately, I am a cancer sufferer, virtually housebound, so dependent on Internet to purchase presents. No sign of goods or refund. Would like to warn others that goods purchased aren't necessarily received.”

Helpful Report

Posted 2 years ago

Sorry to hear of your experience, I can see a refund has already been issued for this purchased. Kind regards Wowcher

Posted 2 years ago

“Rubbish service scam scam scam,stay away”

Helpful Report

Posted 2 years ago

Thank you for your feedback. I'm sorry to hear of this, if you can contact customer services directly we will be more than happy to look into this for you. Kind regards Wowcher

Posted 2 years ago

“Wowcher is a scam company that doesn't supply the deals and signs you up to a vip member monthly charge without consent. Please dont”

Helpful Report

Posted 2 years ago

Thank you for your review, we appreciate the feedback. The only order I'm able to trace under your email address is from 2019, if you have a more up to date email/order number please contact us directly in regard to your query. Many Thanks Wowcher

Posted 2 years ago

“Don’t know what they are doing at all. Say one thing then take it away without notification or explanation”

Helpful Report

Posted 2 years ago

Thank you for your feedback, your voucher is showing as redeemed with the merchant. If you do require further help please do not hesitate to contact us directly. Kind regards Wowcher

Posted 2 years ago

“Completely let down order a solar firework light like a tree no height mentioned. supposedly £30 now £10 including postage. Got something as small as a sparkler. Complete rip off. To get”

Helpful Report

Posted 2 years ago

“No true shipping costs shown until AFTER YOU HAVE PURCHASED THE ITEM/S. only when you redeem the vouchers do they show you the correct shipping costs. Cheaper to buy from a store.”

Helpful Report

Posted 2 years ago

“Delivery date gone by. Money taken from my account on 4th April. No way to get in touch or track item.”

Helpful Report

Posted 2 years ago

Thank you for your feedback, I'm sorry to hear of your experience, I can see you redeemed this voucher on April 13th and the item was then delivered on the 15th. Kind regards Wowcher

Posted 2 years ago

“I have just bought an outdoor garden hose Code NSM8RH-3YU9NV. I paid £14.98 (including postage) which has been debited to my Barclay card 6 April 2023. It seems that I'm being asked to redeemed this and when I input the above code I'm being asked for payment again. I've paid please just either sent me the hose or return my cash.”

Helpful Report

Posted 2 years ago

Thank you for contacting us, I can see you have since paid delivery and redeemed the voucher, should you require further assistance do not hesitate to reach out to us. Kind regards Wowcher

Posted 2 years ago

“They allow people to sell faulty goods and you can not get hold of any of them to get refund!!”

Helpful Report

Posted 2 years ago

Thank you for taking the time to leave a review. I am so sorry to hear you had a bad experience and for any inconvenience caused. If the issue still exists, please contact us directly via email on cs@dealhelp.co.uk for further assistance. Many Thanks

Posted 2 years ago

“Well this is basically a spiders web of a site - designed to lure you in . By the time you’ve finished you’re paying postage .. or double postage as they split multiple items … sign you up for VIP status without you realising , then communicate via chat bot when you query why only one of two items have arrived …. Only to discover you have to redeem these ridiculous vouchers individually despite having stipulated Quantity 2 and paying upfront for two - nothing more than a scam”

Helpful Report

Posted 2 years ago

Thank you for taking the time to leave a review Sue. I am so sorry to hear you had a bad experience and for any inconvenience caused, We have assisted via Whatsapp #197700, please check your messages and reply for further assistance. Many thanks

Posted 2 years ago

“Mystery holiday seems like a good deal but they call and ask for more money. Plus any holiday package they offered me was cheaper to pay direct on skyscanner and booking.com. I just basically had to pay an extra £90 for the same holiday I can get online. BUT without taxes and charges paid and without breakfast from the hotel :/”

Helpful Report

Posted 2 years ago

Thank you for taking the time to leave a review Christina. I am so sorry to hear you had a bad experience and for any inconvenience caused. We have assisted via email, please check all inboxes for the email sent. Many thanks

Posted 2 years ago

Wowcher is rated 4.6 based on 40,339 reviews