Name: Wowcher
Address: PENTAGON OFFICE, SIR FRANK WHITTLE, DERBYSHIRE, Derby
Rating: 4.58

“I bought two travel vouchers via Wowcher on 23rd July, clearly advertised as a 2, 3 or 4-night stay at a 4 hotel – either the Corendon City Hotel or the Olympic Hotel in Amsterdam (with flights). The key word here is "OR" – suggesting a choice between two decent 4-star hotels. However, when I redeemed one voucher, I was contacted by Travelodeal, and neither of the advertised hotels were available on the dates I tried – not in September OR October. Instead, I was offered inferior 3 hotels for an extra £150, making the price £269 per person PLUS £150 – for a much lower quality hotel. Total bait-and-switch tactics. I even offered to pay the £269pp if there were no additional hotel charges – but they refused. No holiday was booked. I just want a FULL REFUND. This deal breaches Travelodeal's own T&Cs: > "A change is ‘significant’ where it materially alters a main characteristic of your package, including lower-standard accommodation..." "...you may then choose to cancel your booking and receive a full refund of all monies paid." It also breaches the UK Consumer Contracts Regulations (2014) – this was an online purchase and should be cancellable within 14 days. 🚨 Advice to Others: Screenshot the original Wowcher deal if you haven’t already. Submit a Subject Access Request to Travelodeal asking for all call recordings, internal notes, and booking data (I’ve done this). If they don’t reply within one month, report them to the ICO. You have a 14-day legal right to a refund for online purchases under the Consumer Contracts Regulations (2013). If the product/service wasn’t delivered or was misrepresented, you’re protected under the Consumer Rights Act (2015). Paid by debit card? Ask your bank for a chargeback — often quicker than dealing with Wowcher. Paid by credit card (£100–£30,000)? Use Section 75 of the Consumer Credit Act to claim directly from your card provider. Use Resolver to file a free complaint against Wowcher. Contact the vendor directly — sometimes they can help if Wowcher won’t. Report issues to Citizens Advice Consumer Service for Trading Standards action. Leave honest reviews to warn others and put pressure on the company I really hope this advice helps others in the same situation. I'm working my way through them.”

Helpful Report

Posted 4 days ago

We are sorry to hear this. I have reached out to the merchant on your behalf. Please expect a response within 3 working days. (While these are our guideline times, the merchant might respond sooner.) If you haven't heard back from the merchant within that time frame, please contact us again for further investigation. You will also receive an email notification of the outcome. Kind regards, Wowcher

Posted 4 days ago

“3 days ago I bought 2 travel vouchers from Wowcher which clearly advertised a 2, 3 or 4-night stay at the 4* Corendon or Olympic hotel (see photo attached). I researched both hotels before making the booking and thought this was a good deal so I went ahead. When I had redeemed one of the vouchers I was contacted by a sales rep who didn’t offer the 4* hotel I expected (Corendon or Olympic). Instead I was offered a choice of 3* hotels for additional price of £140?? I even tried different dates (I had originally booked 19-23 Sept but preferred 19-23 Oct) neither of these dates had the advertised hotels available! I actually assumed the total price for 2 people was £269 then with additional charges on top, but no it's £269 per person ! Plus £140! For a lesser quality hotel!! I would have paid the £269 per person (which I offered to do at the end of the sales call) if there were no additional charges but I refuse to pay extra, especially as it is not the advertised 4* Corendon or Olympic hotel! Clearly this company is in breach of their T&Cs 9.3.3... - A change is “significant” where it materially alters a main characteristic of your package, including but not limited to: Change to lower-standard accommodation or to accommodation outside the agreed region; and 9.3.4 Notification and Your Rights If we must make a significant change, we will notify you without undue delay (and in any event in accordance with PTR 2018 notice periods and compensation scales). You may then choose to: Accept the revised arrangements; Accept an alternative package of equal or greater value (at no extra cost); or Cancel your booking and receive a full refund of all monies paid. And...under UK Consumer Contracts Regulations (2014), as the purchase was made online, I should have 14 calendar days to cancel and get a full refund. I do not trust Wowcher or Travelodeal. No holiday has been booked so where is my refund? And I was not offered the hotel that I thought I was paying for!!”

Helpful Report

Posted 6 days ago

Thank you for your review. I am sorry to hear that, I can see your case has been passed over to the dedicated team, they will contact you on your case in the next 24 hours. Many Thanks Wowcher Team

Posted 5 days ago

“Don't bother”

Helpful Report

Posted 1 week ago

Sorry I'm afraid I'm not following. Please can you clarify what the query is?

Posted 1 week ago

“Terrible company bought breakdown cover waisted yesterday and still cant get it”

Helpful Report

Posted 3 weeks ago

Good Afternoon Frederick, Please redeem the wowcher How to redeem: To redeem with the merchant, simply copy and paste the link below into your web browser and add the product to your cart, entering your wowcher code when prompted. https://besmartuk.com/campaigns/car-breakdown-offer/?q=1&id=2844&upgrade=101&source=wowcher Many Thanks, Wowcher

Posted 3 weeks ago

“I am extremely dissatisfied with my experience. I have not received my order, and Punk Bike has confirmed that there is no record of it in their system. Communicating with Wowcher solely through WhatsApp is incredibly frustrating and unacceptable. I have requested a refund, but I now have to wait 24 hours for a response, which is completely unreasonable. It is alarming how easily they can take your money while making it nearly impossible to secure a refund or even reach customer support. Given this experience, I cannot endorse Wowcher and will actively share my concerns with others to warn them.”

Helpful Report

Posted 3 weeks ago

Good Morning Lee, We have raised this with the merchant now, please allow up to 3 working days for their response. If you have any issues, please reply to the email that I copied you into. Many Thanks, Wowcher

Posted 3 weeks ago

“Ordered twice - paid for the goods - the order never arrived. If there was an option for 0 stars, that's what they'd get. Disgraceful.”

Helpful Report

Posted 3 weeks ago

Thank you for your review. I am sorry to hear that. I am afraid this Wowcher voucher was not redeemed in time and therefore no delivery was arranged. If the voucher is not redeemed, eventually it will expire and it will no longer be able to be used. This information was given prior to purchase, however I will refund credit to your Wowcher account as a gesture of goodwill. This is for 100% of the value and this can be used immediately. Many Thanks Wowcher Team

Posted 3 weeks ago

“I purchased the mystery holiday, I was only expecting a 2 day city break which was fine. But the additional costs added on by travelodeal were ridiculous,and it would of been so much cheaper to book the trip independently than purchase this.”

Helpful Report

Posted 1 month ago

Thank you for your review. I am sorry to hear that, I can see your case has been passed over to the dedicated team, they will contact you on your case in the next 24 hours. Many Thanks Wowcher Team

Posted 1 month ago

“No idea when this will be delivered nor any proper receipt provided. Now being bombarded by spam marketing emails from Wowcher so had to unsubscribe immediately. Beginning to fear I’ve been scammed”

Helpful Report

Posted 1 month ago

Thank you for your review. Please use the below, and this will guide you to complete the delivery; Wowcher sells vouchers that can be exchanged with the merchant for a product or service. Once the deal closes customers receive their Wowcher via email (your Wowchers can also be accessed in your Wowcher account under the “My Account” section). To use your Wowcher simply follow the steps below: 1. Log into your account (www.Wowcher.co.uk/login). 2. Click on "My Account" in the top right hand corner of the screen. 3. Once in your account you will see your purchased Wowcher(s). 4. Next to each Wowcher is a “View” button which can be used to open the Wowcher. 5. Specific redemption instructions are shown on each Wowcher under the heading HOW TO REDEEM. Please be aware the Wowcher code is case sensitive and needs to be entered exactly as it appears. 6. You need to redeem your Wowcher if you have not already done so and enter your delivery details to receive delivery of your order. You must do this before the expiry date printed on your Wowcher. Many Thanks Wowcher Team

Posted 1 month ago

“Order no: 49782277 I booked a 2 night break for Poland in the morning. Later that same day Russia was flying drones over Poland and NATO fighter jets were deployed. I contacted Wowcher and asked to be refunded due to the escalating situation in Poland. They refused. The holiday company rang me to book the flights and I explained the situation, they said as nothing had actually been booked, Wowcher would refund me. Contacted Wowcher again and they are still refusing to refund me!! Terrible customer service!! I would avoid this company like the plague!!”

Helpful Report

Posted 1 month ago

Thank you for your feedback, I'm sorry to hear of your experience, we will get back to you through email. Kind regards Wowcher

Posted 1 month ago

“i had purchased a wowcher for the Euro millions, the site would not let me redeem voucher, i contacted your site and was given a code, still to no avail, now this voucher is timed out.??? i would like my monies back or more help to rebuy the voucher. i did not realize the time limit was 14 days which i think is ludicris. I am unable to access my computer every day so was unaware of the limit also for some reason yourreply went into my spam.”

Helpful Report

Posted 1 month ago

Thank you for your review. I am sorry to hear that. I am afraid this Wowcher voucher was not redeemed in time and therefore no delivery was arranged. If the voucher is not redeemed, eventually it will expire and it will no longer be able to be used. This information was given prior to purchase, however I will refund credit to your Wowcher account as a gesture of goodwill. This is for 100% of the value and this can be used immediately. Many Thanks Wowcher Team

Posted 1 month ago

“Iv sent over 20 WhatsApp and 5 emails and I’m going around in circles and no one is sorting the issue for me, it’s all very stressful and once sorted that’s me finished using them. Totally no help”

Helpful Report

Posted 1 month ago

Please allow up to three working days for standard delivery after redeeming.

Posted 1 month ago

“Booked as a surprise for my partner, only to find thousands of worrying and unsettling reviews about the places they happily place you in for your holiday. Not to mention I have had no contact from anyone regarding my holiday since booked, nor to my numerous emails regarding cancelling and refunding. Not what it's made out to seem, disgusting that a company is allowed to run this way and get away with it.”

Helpful Report

Posted 1 month ago

Thanks for sharing your review. I'm sorry to hear about your experience. Your refund has been processed, and you can expect the funds to return to your original payment method within 3-5 working days. You'll receive a confirmation email shortly to confirm this. We apologise that the deal didn't meet your expectations. Kind regards Wowcher

Posted 1 month ago

“You have not sent me a code to redeem my voucher and I have tried discussing this on what’s app - I want a refund”

Helpful Report

Posted 1 month ago

Thank you for your review. I am sorry to hear your comments. I can see we have since spoken with you on your case. Many Thanks Wowcher Team

Posted 1 month ago

“I cant redeem the ticket”

Helpful Report

Posted 1 month ago

How to redeem: To redeem with the merchant, simply copy and paste the link below into your web browser and add the product to your cart, entering your wowcher code when prompted. https://www.youplayweplay.com/promo.php?draw=euro Merchant information: You Play We Play Customer Services : support@youplayweplay.com

Posted 1 month ago

“I have not received my order I’m getting very worried that I haven’t yet received my order.”

Helpful Report

Posted 1 month ago

Thank you for your review. I am sorry to hear that. I am afraid this Wowcher voucher was not redeemed in time and therefore no delivery was arranged. If the voucher is not redeemed, eventually it will expire and it will no longer be able to be used. This information was given prior to purchase, however I will refund credit to your Wowcher account as a gesture of goodwill. This is for 100% of the value and this can be used immediately. Many Thanks Wowcher Team

Posted 1 month ago

“Avoid very confusing as I'm not sure or what is happening They have taken money but it looks like I need to play games to get my orders.”

Helpful Report

Posted 1 month ago

Thank you for your review. Please use the below, and this will guide you to complete the delivery; Wowcher sells vouchers that can be exchanged with the merchant for a product or service. Once the deal closes customers receive their Wowcher via email (your Wowchers can also be accessed in your Wowcher account under the “My Account” section). To use your Wowcher simply follow the steps below: 1. Log into your account (www.Wowcher.co.uk/login). 2. Click on "My Account" in the top right hand corner of the screen. 3. Once in your account you will see your purchased Wowcher(s). 4. Next to each Wowcher is a “View” button which can be used to open the Wowcher. 5. Specific redemption instructions are shown on each Wowcher under the heading HOW TO REDEEM. Please be aware the Wowcher code is case sensitive and needs to be entered exactly as it appears. 6. You need to redeem your Wowcher if you have not already done so and enter your delivery details to receive delivery of your order. You must do this before the expiry date printed on your Wowcher. Many Thanks Wowcher Team

Posted 1 month ago

“Thankful l got redeemed with the help of TheresachinRecovery INC”

Helpful Report

Posted 2 months ago

Thank you for your feedback, I'm sorry to hear of your experience, If you need any further assistance please get back to us with the below email address. cs@dealhelp.co.uk Many thanks,, Wowcher.

Posted 2 months ago

“I purchased the Wowcher 4tickets to holmside park. I wanted to use straight away considering already paid an administration fee I can’t believe Wowcher are now trying to charge me per ticket another £1.99 to unlock early access!! My Wowcher should be sent straight away with no additional fees! Will not be using again.”

Helpful Report

Posted 2 months ago

Thank you for your review. I am sorry to hear your comments. I can see we have since spoken with you on your case. Please get back to us if you need further assistance. Many Thanks, Wowcher Team.

Posted 2 months ago

“Got the wowcher, but using it.Rang number, given another number. Tried to ring a few times, goes to answer phone, left message. Have not go back to us so unable to us wowcher.”

Helpful Report

Posted 2 months ago

Thank you for your feedback, I'm sorry to hear of your experience, we will get back to you through email. Many thanks, Wowcher.

Posted 2 months ago

“I purchased what they advertised as 2 blue suitcases, as I haven't been able to take any trips for 10 plus years due to complications with a spinal operations. Anyway, I went to use the 2 vouchers and realised its not the Blue version that I paid for it was actually the turquoise colour option. Plus they were trying to charge me £6.99 per item and not per order, even though it was going to the same address. So I asked Wowcher for a refund, which you can only do 1 item then have to wait for customer service to get back to you about any more. Anyway I then received the refund confirmation email and it said I they have charged me what they call a non refundable credit amount for both items because Wowcher miss advertised the item I paid for. So 2 days to sort out a refund and then 5 days for it to clear, plus a non refundable credit amount for each item for a mistake they made. I will never use Wowcher again, their customer services is abysmal and I would highly recommend other not to purchase anything from Wowcher. Avoid at all cost.”

Helpful Report

Posted 2 months ago

Thank you for your review. I am sorry to hear your comments. I can see we have since spoken with you on your case. Please keep a look out for the merchant’s reply. Many Thanks, Wowcher Team.

Posted 2 months ago

Wowcher Reviews