Name: Wowcher
Address: PENTAGON OFFICE, SIR FRANK WHITTLE, DERBYSHIRE, Derby
Rating: 4.58

“I cant redeem the ticket”

Posted 3 days ago

How to redeem: To redeem with the merchant, simply copy and paste the link below into your web browser and add the product to your cart, entering your wowcher code when prompted. https://www.youplayweplay.com/promo.php?draw=euro Merchant information: You Play We Play Customer Services : support@youplayweplay.com

Posted 2 days ago

“I have not received my order I’m getting very worried that I haven’t yet received my order.”

Helpful Report

Posted 4 days ago

Thank you for your review. I am sorry to hear that. I am afraid this Wowcher voucher was not redeemed in time and therefore no delivery was arranged. If the voucher is not redeemed, eventually it will expire and it will no longer be able to be used. This information was given prior to purchase, however I will refund credit to your Wowcher account as a gesture of goodwill. This is for 100% of the value and this can be used immediately. Many Thanks Wowcher Team

Posted 3 days ago

“Avoid very confusing as I'm not sure or what is happening They have taken money but it looks like I need to play games to get my orders.”

Helpful Report

Posted 6 days ago

Thank you for your review. Please use the below, and this will guide you to complete the delivery; Wowcher sells vouchers that can be exchanged with the merchant for a product or service. Once the deal closes customers receive their Wowcher via email (your Wowchers can also be accessed in your Wowcher account under the “My Account” section). To use your Wowcher simply follow the steps below: 1. Log into your account (www.Wowcher.co.uk/login). 2. Click on "My Account" in the top right hand corner of the screen. 3. Once in your account you will see your purchased Wowcher(s). 4. Next to each Wowcher is a “View” button which can be used to open the Wowcher. 5. Specific redemption instructions are shown on each Wowcher under the heading HOW TO REDEEM. Please be aware the Wowcher code is case sensitive and needs to be entered exactly as it appears. 6. You need to redeem your Wowcher if you have not already done so and enter your delivery details to receive delivery of your order. You must do this before the expiry date printed on your Wowcher. Many Thanks Wowcher Team

Posted 6 days ago

“Thankful l got redeemed with the help of TheresachinRecovery INC”

Helpful Report

Posted 1 week ago

Thank you for your feedback, I'm sorry to hear of your experience, If you need any further assistance please get back to us with the below email address. cs@dealhelp.co.uk Many thanks,, Wowcher.

Posted 1 week ago

“I purchased the Wowcher 4tickets to holmside park. I wanted to use straight away considering already paid an administration fee I can’t believe Wowcher are now trying to charge me per ticket another £1.99 to unlock early access!! My Wowcher should be sent straight away with no additional fees! Will not be using again.”

Helpful Report

Posted 2 weeks ago

Thank you for your review. I am sorry to hear your comments. I can see we have since spoken with you on your case. Please get back to us if you need further assistance. Many Thanks, Wowcher Team.

Posted 1 week ago

“Got the wowcher, but using it.Rang number, given another number. Tried to ring a few times, goes to answer phone, left message. Have not go back to us so unable to us wowcher.”

Helpful Report

Posted 2 weeks ago

Thank you for your feedback, I'm sorry to hear of your experience, we will get back to you through email. Many thanks, Wowcher.

Posted 2 weeks ago

“I purchased what they advertised as 2 blue suitcases, as I haven't been able to take any trips for 10 plus years due to complications with a spinal operations. Anyway, I went to use the 2 vouchers and realised its not the Blue version that I paid for it was actually the turquoise colour option. Plus they were trying to charge me £6.99 per item and not per order, even though it was going to the same address. So I asked Wowcher for a refund, which you can only do 1 item then have to wait for customer service to get back to you about any more. Anyway I then received the refund confirmation email and it said I they have charged me what they call a non refundable credit amount for both items because Wowcher miss advertised the item I paid for. So 2 days to sort out a refund and then 5 days for it to clear, plus a non refundable credit amount for each item for a mistake they made. I will never use Wowcher again, their customer services is abysmal and I would highly recommend other not to purchase anything from Wowcher. Avoid at all cost.”

Helpful Report

Posted 3 weeks ago

Thank you for your review. I am sorry to hear your comments. I can see we have since spoken with you on your case. Please keep a look out for the merchant’s reply. Many Thanks, Wowcher Team.

Posted 2 weeks ago

“Wowcher do absolutely nothing when scammers use their platform to sell items. All they do is forward your email to the "merchant" for the merchant to reply to just you cutting out Wowcher from the email chain saying they will do nothing it's Wowchers problem. You forward it to Wowcher and they just forward your message to the merchant. It's my first order with Wowcher and it's been absolutely shocking so far. A scam website clearly working with other scammers. Avoid it!!!”

Helpful Report

Posted 3 weeks ago

Thank you for your review. I am sorry to hear your comments. I can see we have since spoken with you on your case. Please keep a look out for the merchant’s reply. Many Thanks, Wowcher Team.

Posted 2 weeks ago

“Cannot see item in Wowcher no face to face advice Whattsap AI ridiculous ! Spent money cannot redeem ! Stressful process !”

Helpful Report

Posted 3 weeks ago

Thank you for your review. I am sorry to hear your comments. I can see we have since spoken with you on your case. Many Thanks Wowcher Team

Posted 3 weeks ago

“Did not receive item. Told I had not completed a form. Not offered money back or given item even though item still being sold.. Don't recall any form, pretty certain I did all I needed to. Would never use them again. Taking money and not sending product. What a rip off!!!”

Helpful Report

Posted 3 weeks ago

Thank you for your review. I am sorry to hear that. I am afraid this Wowcher voucher was not redeemed in time and therefore no delivery was arranged. If the voucher is not redeemed, eventually it will expire and it will no longer be able to be used. This information was given prior to purchase, however I will refund credit to your Wowcher account as a gesture of goodwill. This is for 100% of the value and this can be used immediately. Many Thanks, Wowcher Team.

Posted 3 weeks ago

“Ordered 2 of these to the same address and got charged £80 for delivery. Got charged for each item and they are both coming together”

Helpful Report

Posted 3 weeks ago

Thank you for your feedback, I'm sorry to hear of your experience, delivery charges are per voucher, and this is advised on our website. If you still need assistance, please do reach out via the contact section on your account. Many thanks, Wowcher.

Posted 3 weeks ago

“Wanted to buy just the hose, but had great difficulty in getting to the purchase page , was bombarded with a you wanting me to buy cash back deal which could cost me money every month. Not even sure I have by passed that!!!!”

Helpful Report

Posted 4 weeks ago

Thank you for your review. I am sorry to hear your comments. I can see we have since spoken with you on your case. Please get back to us if you need further assistance. Many Thanks Wowcher Team

Posted 3 weeks ago

“Hello, I brought 2 large furniture items and would need them both to be delivered at same time and date. I still haven’t had contact from Wowcher after agent said I would have someone answer my query within 24 hours”

Helpful Report

Posted 1 month ago

Thank you for your review. I am sorry to hear your comments. I can see we have since spoken with you on your case. Please get back to us so we can help you accordingly. Many Thanks, Wowcher Team.

Posted 1 month ago

“Ordered pillows from them which didn’t arrive will only give a credit not refund my money will speak to my bank for a chargeback”

Helpful Report

Posted 1 month ago

Thank you for your review. I am sorry to hear your comments. I can see we have since spoken with you on your case. Many Thanks, Wowcher Team.

Posted 1 month ago

“Too many times I am having issues with this company and trying to get a refund or an issue sorted is like trying to get blood out of a stone. Word of warning to anyone that does get offered a refund, do not take the credit that they are offering you as you can't spend it on what they are advertising. I tried to use it to buy something and was told I couldn't. No explanation why just that I should try it on something else. I have had other issues previously too when buying their mystery holidays and all I can say about that experience is if it seems too good to be true then it probably is! Unfortunately when the only way of contacting customer services is through whatsapp then I suppose you can't expect much of a company.”

Helpful Report

Posted 1 month ago

Thank you for your review, I am sorry to hear of this. Your refund has now been processed, please allow 3-5 working days for the funds to return to your original payment method, a confirmation email will be with you shortly to confirm this. We are sorry this deal did not turn out as expected. Kind regards Wowcher

Posted 1 month ago

“Order has still not arrived. have had unwanted promotional emails.”

Helpful Report

Posted 1 month ago

Thank you for your feedback, I'm sorry to hear of your experience, we will get back to you through email. Kind regards Wowcher

Posted 1 month ago

“leoelizabeth3399__AT__gmail__com. helped me recover my lost investment quickly and stress-free—truly a game-changer!”

Helpful Report

Posted 1 month ago

Thank you for your review, we appreciate the feedback and will relay it back to the appropriate team. Many Thanks Wowcher Team

Posted 1 month ago

“Terrible company. Purchased 2 of the £99 mystery holiday. They can not give me the holiday I revealed from an airport near me and will not refund me. Travel company wants to charge me in excess of £200 extra for 1 day. No response from Wowcher at all.”

Helpful Report

Posted 1 month ago

Thank you for your review. I am sorry to hear that, I can see your case has been passed over to the dedicated team, they will contact you on your case in the next 24 hours. Many Thanks Wowcher Team

Posted 1 month ago

“They haven't arrived so I've paid and ordered more but mistake when trying to find where my original order is”

Helpful Report

Posted 2 months ago

Thank you for your review. Please use the below, and this will guide you to complete the delivery; Wowcher sells vouchers that can be exchanged with the merchant for a product or service. Once the deal closes customers receive their Wowcher via email (your Wowchers can also be accessed in your Wowcher account under the “My Account” section). To use your Wowcher simply follow the steps below: 1. Log into your account (www.Wowcher.co.uk/login). 2. Click on "My Account" in the top right hand corner of the screen. 3. Once in your account you will see your purchased Wowcher(s). 4. Next to each Wowcher is a “View” button which can be used to open the Wowcher. 5. Specific redemption instructions are shown on each Wowcher under the heading HOW TO REDEEM. Please be aware the Wowcher code is case sensitive and needs to be entered exactly as it appears. 6. You need to redeem your Wowcher if you have not already done so and enter your delivery details to receive delivery of your order. You must do this before the expiry date printed on your Wowcher. Many Thanks Wowcher Team

Posted 2 months ago

“Do not book mystery holiday!! Wowcher / Weekender Breaks believe their terms and conditions are above UK distance selling law. Customer service is awful and I have yet to receive contact from Weekender Breaks to redeem my holiday but after reading reviews this is standard practice for them. They will just pass you between companies and waste your time when the resolution is easy- a refund for a holiday I haven’t confirmed! Have contacted citizens advice and have now contacted the watchdog”

Helpful Report

Posted 2 months ago

Thank you for your review. I am sorry to hear that, I can see your case has been passed over to the dedicated team, they will contact you on your case in the next 24 hours. Many Thanks Wowcher Team

Posted 2 months ago

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