Wowcher Reviews

Name: Wowcher
Address: PENTAGON OFFICE, SIR FRANK WHITTLE, DERBYSHIRE, Derby
Rating: 4.58

4.6 Rating 40,591 Reviews

92 %

of reviewers recommend Wowcher

About Wowcher:

• Get up to 80% off restaurants, attractions, hotels, entertainment, spas and more around the UK!

• Save on the latest fashion trends, the most craved kids’ toys, the most desirable home furnishings and more!

• No matter what your tastes may be, our restaurant offers are bound to delight everyone with offers on everything from bottomless brunches to extravagant dining experiences!

• Looking to jet-set without breaking the bank? We have great offers on a huge variety of destinations, be it a weekend stay in Paris, a gorgeous Caribbean cruise, or a Safari adventure in South Africa.

• Make sure to Check Wowcher First for incredible new deals launching every day of the week!

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Wowcher 5 star review on 3rd August 2025

3208

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Would never use these scammers again avoid”

Helpful Report

Posted 1 year ago

“I've ordered a bed today..my money was taken but no order delivery date and time given.. I'm so worried I won't get my expensive order now at £309.00. I wasn't given an option of delivery date it's just took my money”

Helpful Report

Posted 1 year ago

“I paid for 4 vouchers for kids watches and paid £4.99 postage. I then proceeded to redeem the voucher at the merchants and to my surprise i was asked to pay £4.99 postage on every item. I then thought i will get in touch with customer service but the only problem was, customer service is not existent. They have made it so hard for you to contact them and in the meantime the voucher expired. Now i have lost £45. This is a scam people avoid it at all costs.”

Helpful Report

Posted 1 year ago

“I never received my goods, I contacted them and after unsuccessfully trying to find a number and god knows how many emails I was sent vouchers to my wallet so I had to order through them again. I followed the instructions on how to use the credits and my wallet was empty and my order form showed the items I ordered plus the nil balance. I assumed I would receive confirmation of my order but nothing. I emailed them again and was told I’d been refunded and used my credits in the wallet but I never received the goods yet again. I won’t give up I can’t afford not to I’m on benefits and don’t have spare money to buy the goods again elsewhere. Very unhappy is a mild way of putting how I feel”

Helpful Report

Posted 1 year ago

“Absolute rubbish, the worst website I have ever used. After finally managing to 'redeem' my voucher I then has to pay postage on top (for a tiny package). Never known a website like it (thank goodness) it's a scam and should be avoided at all costs, not worth it.”

Helpful Report

Posted 1 year ago

“Would give a 0 if I could! Ordered a bed and mattress via wowcher, the bed never turned up and only got the money back as did a claim back through my bank. You can’t talk to anyone other than on WhatsApp, where it goes through to the ‘merchant’ I e mailed wowcher numerous times yet no reply and couldn’t speak to anyone from wowcher. Will not be buying anything through wowcher ever again. Terrible customer service. Would give a 0 if I could”

Helpful Report

Posted 2 years ago

“They need to remove retailers that either don't send the item you've bought or send wrong sizes and then refuse to do anything about it.. like whoop trading for eg. Also they need to have better customer service.No live chat.”

Helpful Report

Posted 2 years ago

“Did not agree to the VIP yet have been charged £4.99”

Helpful Report

Posted 2 years ago

“I needed a refund. Due to VIP account added. I didn't require this. Tried to cancel to no avail. Tried using the WhatsApp group to ask for a refund. No joy. No reply or help. Feeling very upset and annoyed.”

Helpful Report

Posted 2 years ago

“Don't waste your time with Wowcher. Their website, systems, customer service and refund policy is all awful. You waste more time than the voucher is worth. Time is money.”

Helpful Report

Posted 2 years ago

“Very ignorant customer service bought a product but it arrived faulty and was very cheap, unable to get a refund.”

Helpful Report

Posted 2 years ago

“Disgusting delivery charges. Not transparent. AVOID AVOID AVOID”

Helpful Report

Posted 2 years ago

“Beware when booking hotels with wowcher. We booked a hotel in Southampton with wowcher for before a cruise but didnt realise we put the wrong date accidentally until after we redeemed it. When we tried to change dates to the correct month wowcher would not allow this although it is in 3 months time which is plenty of notice Once redeemed they will not change. We have now booked the same hotel for same price for the dates we need with secret escapes who will change dates and allow cancellations and there is no redeeming which is much better. Beware of this.”

Helpful Report

Posted 2 years ago

“Ordered an Emma mattress. Paid and redeemed with delivery due yesterday at the latest (ordered two weeks ago). Wowcher’s app says they haven’t sent the order to the merchant - the order has never moved past phase 1. Emma confirmed they haven’t received it. Wowcher send cut and paste replies that don’t address the issue and ask me to prove that Emma don’t have the order. I’ve sent them proof. They have done nothing with the proof they asked for. Emma say they can’t help because the problem is at Wowcher’s end. No mattress, no order sent to Emma, nobody doing anything to progress matters. They’ve been told repeatedly they haven’t sent the order to Emma (their own order tracking shows this) and just keep telling me to wait for the mattress to arrive. Frustrating, annoying and customer services do not read emails properly and reply to the content of them. I will never use Wowcher again.”

Helpful Report

Posted 2 years ago

“Accidentally deleted the voucher code for for 2products I ordered that are still showing on my account, Have asked for duplicate codes so I can get the items but been ignored.As a pensioner I can't afford to lose money like this,why can't Wowcher be more helpful, disgusting customer service!”

Helpful Report

Posted 2 years ago

“No customer service only ordered two days ago but no idea when goods will be delivered is this a scam”

Helpful Report

Posted 2 years ago

“No actual person to talk too, to resolve issues quickly,you have to redeem your wowcher on the app now, change your password on the app, the password reset did not work on the app, only way of contacting Wowcher is now on WhatsApp, which they say they sent a reset passwork link, this morning, after contacting them around 18.00, there is no reset link, there is no email. Live chat is not a person, it is a frustrating process, it cannot understand simple language or answer or resolve issues”

Helpful Report

Posted 2 years ago

“I can not get the voucher code open as website keeps glitching”

Helpful Report

Posted 2 years ago

“The delivery charge wasn't part of the order. I have asked for a refund. Not received any replies yet!”

Helpful Report

Posted 2 years ago

“Wowcher Case no 347097 Mr Kenneth Lyons If I could give zero stars I would. Our Daughter in Law bought my wife and I a gift voucher for afternoon tea as a Christmas gift from our young granddaughter. Our daughter in law has an online Wowcher account and she paid for the gift and requested it as a sealed envelope gift pack to give us on Christmas Day The gift pack arrived to our daughter in law’s home address she opened the outer envelope which contained another sealed envelope containing the gift pack. My wife and I opened this gift to find four A5 size card documents outlining who the gift was from details of the venue and how we should redeem the voucher online. There is no mention on any of these documents regarding a validity period / expiry date. When I tried to redeem the voucher online I am being told it has expired. After numerous emails back and forth in the case thread Wowcher are not acknowledging any of my points raised or evidence presented. Their stance is my daughter in law received an electronic copy of the order and terms and conditions into her online account. My contention is it is Wowchers responsibility to inform me as the “gift receiver” of any validity period not for the “gift giver” to print out the order with the cost / terms and conditions etc and give it to me. This is a total failure in good retail practice and customer service. My next step will be to present this case along with all of the evidence to Trading Standards. UPDATE 6 JULY The saga continues . Wowcher responded to this review by stating they had sent me an email. When I opened their automated email there was no reference to my complaint but a link to a Wowcher account which they had set up in my name WITHOUT ANY PERMISSION FROM MYSELF. THE ACCOUNT CONTAINED ALL OF MY PERSONAL DETAILS INCLUDING MY ADDRESS WHICH I DID NOT GIVE THEM. THIS IS A BLATANT INFRINGEMENT OF THE DATA PROTECTION ACT. They stated they had credited the value of the voucher to that account. I instructed them to immediately close the account and as I had informed them numerous times they needed to credit my daughter in laws Wowcher account along with a reasonable amount of additional compensation for the time and effort we have wasted let alone the upset it has caused my daughter in law regarding this voucher as a Christmas gift from our two year old granddaughter. Since their last email I responded with the points above and got a response back saying the email address is no longer in use and to use watts app when I followed their instructions the quick response from their automated system was to start explaining the issue all over again which I have no intention of doing. In my frustration I have sent an email to Wowcher CEO Operations Manager Customer Services Manager and Sales Manager this morning (6 July) asking them to resolve this to my satisfaction and have had no response whatsoever. Hopefully this review will act as a prompt !!”

Helpful Report

Posted 2 years ago

Wowcher is rated 4.6 based on 40,591 reviews