Name: Wowcher
Address: PENTAGON OFFICE, SIR FRANK WHITTLE, DERBYSHIRE, Derby
Rating: 4.58

“Terrible company. Purchased 2 of the £99 mystery holiday. They can not give me the holiday I revealed from an airport near me and will not refund me. Travel company wants to charge me in excess of £200 extra for 1 day. No response from Wowcher at all.”

Helpful Report

Posted 1 month ago

Thank you for your review. I am sorry to hear that, I can see your case has been passed over to the dedicated team, they will contact you on your case in the next 24 hours. Many Thanks Wowcher Team

Posted 1 month ago

“They haven't arrived so I've paid and ordered more but mistake when trying to find where my original order is”

Helpful Report

Posted 2 months ago

Thank you for your review. Please use the below, and this will guide you to complete the delivery; Wowcher sells vouchers that can be exchanged with the merchant for a product or service. Once the deal closes customers receive their Wowcher via email (your Wowchers can also be accessed in your Wowcher account under the “My Account” section). To use your Wowcher simply follow the steps below: 1. Log into your account (www.Wowcher.co.uk/login). 2. Click on "My Account" in the top right hand corner of the screen. 3. Once in your account you will see your purchased Wowcher(s). 4. Next to each Wowcher is a “View” button which can be used to open the Wowcher. 5. Specific redemption instructions are shown on each Wowcher under the heading HOW TO REDEEM. Please be aware the Wowcher code is case sensitive and needs to be entered exactly as it appears. 6. You need to redeem your Wowcher if you have not already done so and enter your delivery details to receive delivery of your order. You must do this before the expiry date printed on your Wowcher. Many Thanks Wowcher Team

Posted 2 months ago

“Do not book mystery holiday!! Wowcher / Weekender Breaks believe their terms and conditions are above UK distance selling law. Customer service is awful and I have yet to receive contact from Weekender Breaks to redeem my holiday but after reading reviews this is standard practice for them. They will just pass you between companies and waste your time when the resolution is easy- a refund for a holiday I haven’t confirmed! Have contacted citizens advice and have now contacted the watchdog”

Helpful Report

Posted 2 months ago

Thank you for your review. I am sorry to hear that, I can see your case has been passed over to the dedicated team, they will contact you on your case in the next 24 hours. Many Thanks Wowcher Team

Posted 2 months ago

“Booked a meal and simulator experience with Trax Social in Manchester for my daughter. They booked the experience with the merchant before the expiry date on the wowcher only to find that when they arrived at the venue the place was shut with no explanation and they wouldn’t pick up the phone. Now Wowcher will not refund me. This happened to another couple too.”

Helpful Report

Posted 2 months ago

Thank you for your review. I am sorry to hear your comments. I can see we have since spoken with you on your case. Many Thanks Wowcher Team

Posted 2 months ago

“I have been scammed with 2 vouchers and I am no closer to getting a resolution. The company that they claim to be a trusted partner have stolen my money and are not able to offer me a service that I paid for and are refusing to refund me. The company, Weekender Breaks have got to be 1 of the worst that I have ever had the experience of dealing with and 2 months on from my purchase date, I am still chasing a refund and having to take time out constantly to chase them and Wowcher up. Both are basically blaming the other party and saying I need to take it up with them. Well after multiple whatsapp and emails over a 2 month period, I am no closer to getting my money back. I will be taking it further through the proper channels but I will think twice about ever using this company again.”

Helpful Report

Posted 2 months ago

Thank you for your review. I am sorry to hear your comments. I can see we have since spoken with you on your case. Please keep a look out for the merchant’s reply. Many Thanks Wowcher Team

Posted 2 months ago

“I was misled into buying the mystery item from the tech bundle listing and showing pictures of all kinds of high end gadgets. I redeemed my voucher and got the option of a cheap travel bag or an electric blanket both of which could be bought for buttons on amazon. False advertising and money in the bin.”

Helpful Report

Posted 2 months ago

Thank you for your review. I am sorry to hear that, I can see your case has been passed over to the dedicated team, they will contact you on your case in the next 24 hours. Many Thanks Wowcher Team

Posted 2 months ago

“I booked a “5-star Barcelona City Break” through Wowcher, which was fulfilled by Travelolo, and the entire experience has been a nightmare. They don’t even follow their own terms and conditions, making it impossible for customers to get fair treatment. 1️⃣ False Advertising & Breach of T&Cs Their T&Cs state that for a two-night break, I should get a minimum of 40 hours at my destination. Instead, the flights they provided meant I’d have less than 30 hours in Barcelona, including travel and sleep! My outbound flight landed at 11:15 PM, and my return flight was at 6:10 AM, meaning I’d barely get a full day there. This is not a proper two-night break as advertised. 2️⃣ They Denied My 14-Day Refund Rights Their own T&Cs clearly state that I had a 14-day change of mind refund unless the holiday was booked. I requested a refund within 24 hours of purchasing because I saw issues with the flights, yet they refused—claiming they could only refund if there was no availability. Now, when I try to book, the original 5-star hotel isn’t available, and they’re forcing me to either downgrade my hotel or change my dates, which I can’t do because of work leave. 3️⃣ Horrible Customer Service & Unfair Practices • They ignored their own policies and made up excuses to avoid issuing a refund. • Travelolo didn’t even book my trip at the time I requested a refund, meaning they wouldn’t have lost money. • They kept changing their reasoning for denying my refund, making the process incredibly frustrating. I even escalated to PayPal, who disappointingly rejected my claim, but I will now pursue a chargeback and escalate to Trading Standards & Financial Ombudsman Service because this is pure misrepresentation. ⚠️ Do NOT book travel deals through Wowcher or Travelolo! Their deals seem great at first, but once you pay, they trap you in misleading policies and refuse to refund you even when you have clear rights. Spend your money elsewhere!”

Helpful Report

Posted 2 months ago

Thank you for your review. I am sorry to hear that, I can see your case has been passed over to the dedicated team, they will contact you on your case in the next 24 hours. Many Thanks Wowcher Team

Posted 2 months ago

“Sup*reme*asset*7*@*gm*ail.*com Help me get my Investment back after my withdrawals were Blocked because of fraud.”

Helpful Report

Posted 2 months ago

Thank you for your review, we appreciate the feedback and will relay it back to the appropriate team. Many Thanks Wowcher Team

Posted 2 months ago

“I was able to recover back my money with the help of. Fran*cis*O livia*771*@*gmail*com”

Helpful Report

Posted 2 months ago

Thank you for your review, we appreciate the feedback and will relay it back to the appropriate team. Many Thanks Wowcher Team

Posted 2 months ago

“No response regarding returned item £245 refund - will have to escalate matters but advise u less it’s cheap and money you can afford to loose this is too risky a site”

Helpful Report

Posted 2 months ago

Thank you for your feedback, I'm sorry to hear of your experience, we will get back to you through email. Kind regards Wowcher

Posted 2 months ago

“Voucher did not work - very unhappy”

Helpful Report

Posted 2 months ago

Thank you for your feedback, I'm sorry to hear of your experience, we will get back to you through email. Kind regards Wowcher

Posted 2 months ago

“I really don't understand the VIP thing and finished up buying from another company because I didn't get a notification that the order was accepted”

Helpful Report

Posted 3 months ago

Thanks for sharing your review. I'm sorry to hear about your experience. Your refund has been processed, and you can expect the funds to return to your original payment method within 3-5 working days. You'll receive a confirmation email shortly to confirm this. We apologise that the deal didn't meet your expectations. Kind regards Wowcher

Posted 3 months ago

“Hard work to place a simple order it caused me great stress and I don't stress I'm a really calm person not sure I would use it again”

Helpful Report

Posted 3 months ago

Thank you for your review. Please use the below, and this will guide you to complete the delivery; Wowcher sells vouchers that can be exchanged with the merchant for a product or service. Once the deal closes customers receive their Wowcher via email (your Wowchers can also be accessed in your Wowcher account under the “My Account” section). To use your Wowcher simply follow the steps below: 1. Log into your account (www.Wowcher.co.uk/login). 2. Click on "My Account" in the top right hand corner of the screen. 3. Once in your account you will see your purchased Wowcher(s). 4. Next to each Wowcher is a “View” button which can be used to open the Wowcher. 5. Specific redemption instructions are shown on each Wowcher under the heading HOW TO REDEEM. Please be aware the Wowcher code is case sensitive and needs to be entered exactly as it appears. 6. You need to redeem your Wowcher if you have not already done so and enter your delivery details to receive delivery of your order. You must do this before the expiry date printed on your Wowcher. Many Thanks Wowcher Team

Posted 3 months ago

“Wowcher clearly do not care nor follow any kind of health and safety for the products they sell. Potentially dangerous goods that have been recalled due to fire at other retailers. Wowcher have NOT recalled these products leaving a potentially dangerous item in peoples homes. The heated airer in question has been on the news and in the papers for various retailers. Contacted CS who have been extremely unhelpful and since closed my ticket without actually responding to me or the issue in hand. It’s no wonder they’re cheap, if you worthy your life. Do not buy electrical goods via Wowcher. Since the above in Jan (2/3/25), I have had zero response from anyone at Wowcher regarding a potential fire hazard electrical item - despite been told I’d hear back from someone within 24 hours on 2/2/25.”

Helpful Report

Posted 3 months ago

Thank you for your feedback, I'm sorry to hear of your experience, we will get back to you through email. Kind regards Wowcher

Posted 3 months ago

“Product I ordered took 2weeks to arrive and was not suitable. £8.00 spent in delivery and return charges and a further £7.00 plus to be aVIP which I did not want. Wasted money which I can ill afford. Impossible to contact anyone at customer service”

Helpful Report

Posted 3 months ago

Thank you for your feedback, I'm sorry to hear of your experience, we will get back to you through email. Kind regards Wowcher

Posted 3 months ago

“Very hard to understand first time user..”

Helpful Report

Posted 3 months ago

Thanks for taking the time to leave your review. We really appreciate your feedback and will make sure it gets passed on to the right team. If you still need assistance, please do reach out via the contact section on your account. Many thanks, Wowcher Team

Posted 3 months ago

“Goods not received.no updates”

Helpful Report

Posted 3 months ago

Thank you for your feedback, I'm sorry to hear of your experience. If you can provide more information, we will be more than happy to assist further. Kind regards Wowcher

Posted 3 months ago

“New customer and unsure how the vouchers worked, paid £7.99 for a plant and by the time I realised I had not ordered from the actual supplier the voucher had expired. Contacted customer service to ask for some discretion as new customer, no good will shown, unable to speak to a person, just an AI bot just telling me voucher expired. Very poor customer service, unsubscribed and will be telling my networks to avoid this company.”

Helpful Report

Posted 4 months ago

Thank you for your review. I am sorry to hear that. I am afraid this Wowcher voucher was not redeemed in time and therefore no delivery was arranged. If the voucher is not redeemed, eventually it will expire and it will no longer be able to be used. This information was given prior to purchase, however I will refund credit to your Wowcher account as a gesture of goodwill. This is for 100% of the value and this can be used immediately. Many Thanks Wowcher Team

Posted 4 months ago

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Helpful Report

Posted 4 months ago

Thanks for taking the time to leave your review. We really appreciate your feedback and will make sure it gets passed on to the right team. If you still need assistance, please do reach out via the contact section on your account. Many thanks, Wowcher Team

Posted 4 months ago

“Total joke, mystery 'premium' gift is worthless. Don't bother!”

Helpful Report

Posted 4 months ago

Thank you for your feedback, I'm sorry to hear of your experience, we appreciate the feedback and will relay it back to the appropriate team. If you do not like the gift/item, the gift/item cannot be exchanged for an alternative gift/item. This does not affect your cancellation rights. Kind regards Wowcher

Posted 4 months ago

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