Wowcher Reviews

Name: Wowcher
Address: PENTAGON OFFICE, SIR FRANK WHITTLE, DERBYSHIRE, Derby
Rating: 4.58

4.6 Rating 40,622 Reviews

92 %

of reviewers recommend Wowcher

About Wowcher:

• Get up to 80% off restaurants, attractions, hotels, entertainment, spas and more around the UK!

• Save on the latest fashion trends, the most craved kids’ toys, the most desirable home furnishings and more!

• No matter what your tastes may be, our restaurant offers are bound to delight everyone with offers on everything from bottomless brunches to extravagant dining experiences!

• Looking to jet-set without breaking the bank? We have great offers on a huge variety of destinations, be it a weekend stay in Paris, a gorgeous Caribbean cruise, or a Safari adventure in South Africa.

• Make sure to Check Wowcher First for incredible new deals launching every day of the week!

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Wowcher 5 star review on 10th August 2025

Heather

Blane650

Lesley

3225

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Absolutely useless product - ordered two chargers which don't even fit the devices they pictured in the advert. Had to pay for delivery, then about 20 emails with the company who originally just offered me a £5 refund to 'save the trouble of returns during Covid'! Still battling to get some of my money back, even though I'll have to pay the return postage as they refuse. Will never use again, unreputable sellers, poor customer service, and useless returns (which for an online retailer should be an essential service)”

Helpful Report

Posted 2 years ago

Hi Liz - I am sorry to hear these comments - We have assisted via email, please check all inboxes for the email sent. Many thanks

Posted 2 years ago

“Bought spa day vouchers in October, venue wouldn't let me book till January 2023 as Wowcher deal not on till then. Just tried booking .voucher expired end of October. WhatsApp a bot that keeps shutting me down...lost 170quid. Never ever again”

Helpful Report

Posted 2 years ago

Hi Louise Sorry to hear these comments Please note Delivery and Expiry dates are shown on the deal before purchase and on the voucher after purchase. We have responded and resolved with goodwill on this occasion Many thanks

Posted 2 years ago

“Unethical company!! First and last experience with Wowcher! Ordered boss watch on 9th dec. Money took out straight away even though I hadn't redeemed voucher until 20th. Still not received watch. Their Whatsapp is a bot and told me to contact seller which I've done 3 times but no reply. When I click on refund link it takes me back to help page (just a circle). Rang their customer service line and options refer you back to website. This has been a very upsetting/frustrating experience. My son's watch didn't get here for xmas or new year. If someone doesn't contact me I am raising a dispute with my bank/sue wowcher if I don't get the watch or my money back.”

Helpful Report

Posted 2 years ago

Hi There - I am sorry to hear these comments - We have assisted via email, please check all inboxes for the email sent. Many thanks

Posted 2 years ago

“impossible to speak to customer service regarding dissatisfaction with a product and refunds you are constantly sent back to automated options and emails come back saying no longer in use.”

Helpful Report

Posted 2 years ago

Hi There - I am sorry to hear these comments - We have assisted via email, please check all inboxes for the email sent. Many thanks

Posted 2 years ago

“My children saved their weekend job money to buy a night in a hotel for me as a present. The hotel closed its doors to holiday guests before I went and refused to reply to emails etc. I contacted wowcher to request a refund or credit. They at first refused then started ignoring emails and cut off the live chat . Eventually after persisting they gave a credit failing to explain how to use it by the time they replied it had expired as the credit was only valid for 5 days! They then ignored further attempts at emailing. Their customer service is appalling they don’t care whether you receive what you paid for or not. I would never buy from them again. Their refund/ credit policy isn’t worth a jot and if you don’t receive what you paid for tough luck. Save yourself the grief and buy elsewhere as it’s not that cheap in the end and there is definitely no refund!! Disgusting company read other reviews and you will get the picture.”

Helpful Report

Posted 2 years ago

Hi there - If you require assistance, please respond to the notification sent to you - Many thanks

Posted 2 years ago

“I odered my shoes 19th December but still not information about it. I would like to know what is problem please. Can i back my money or shoes? Who can help?”

Helpful Report

Posted 2 years ago

Hi there - Please ensure you have logged into the account fully by going to 'my account - my wowchers' and ensure you have redeemed your voucher - Many thanks

Posted 2 years ago

“Absolute scam ! Avoid at all cost not all is as it seems! I purchased a deal for Microsoft office. When going on the app it tells me my voucher is ready to redeem however each link I click or instruction I follow is leading me to the same pages in which my attempts are failed. I have been led to another website which my deal is apparently through (zak learning) which is just a page that is frozen and wont allow me to input any information. I then tried searching directly for the website on my search bar and my voucher code is apparently invalid ( I bought it 2 days ago and is still in date). I am still yet to find any chance to contact anybody from wowcher for help or advice as the help page just redirects back to the page FAQ'S that does not answer my query. The closest I have come to a solution is the same as many other reviews state that I can transfer the voucher into my wowcher wallet, this does not suit me as I would like to put the money towards the product I am actually wanting and will not be purchasing anything through wowcher again, I will be strongly advising against it to anyone I know!!”

Helpful Report

Posted 2 years ago

Hi there - Please note, This review site is not a platform for contact. Please can you contact us directly via email on cs@dealhelp.co.uk or via whatsapp on this link http://api.whatsapp.com/send?phone=447917171746 - Many Thanks

Posted 2 years ago

“Purchased 3 wreath making class Wowchers for a birthday treat but the merchant cancelled our date and tried to offer alternatives that were not suitable. They then said they would reinstate our original date but we had to pay extra on top to take our creations home with us. This was never mentioned anywhere in the terms & conditions so we decided to make alternative arrangements and did not attend the class. The merchant told us we would need to claim a refund through Wowcher! Absolute joke as the truth is you cannot actually get a refund from Wowcher! They credited 2 of the vouchers back to my Wowcher wallet but claimed that we had redeemed the 3rd even though we never attended and it takes about 3 days to get anyone to help you on their sham of a customer services what’s app chat! You cannot talk to anyone in person and after about 4 attempts to use the whats app chat I finally got someone to deal with the matter on 23rd Dec. I was finally issued 3 x credits of £24 only to find that they all expired on 23rd Dec before I could use them. I’ve gone through the whats app nonsense again and asked where the credit is and they’ve said once a credit has expired that’s it they don’t have to do anything else and I can’t re-apply for further credit, so they’ve basically stolen £72 from me in the middle of a cost of living crisis!!! Please do not use this sham of a company! They will steal your money and don’t even have to talk to you! Any further whats app messages I send are just ignored. I will be taking this further”

Helpful Report

Posted 2 years ago

Hi Gillian - If you require assistance, please respond to the notification sent to you - Many thanks

Posted 2 years ago

“It may be my fault for not checking earlier but I've been waiting for my parcel for over 3 weeks. Today I found out that the postage was separate and I had to pay £1.99 for each pair of kids tights ( I believed over 4 pairs free postage. Not only not got them for Christmas not now feeling ripped off.”

Helpful Report

Posted 2 years ago

Hi Dawn - We are a voucher company, Please ensure you have logged into the account fully by going to 'my account - my wowchers' and ensure you have redeemed your voucher - Many thanks

Posted 2 years ago

“DO NOT buy from Wowcher.com. it is a rip-off. I had a very bad experience with them! I bought a voucher for a saloon, when I called the saloon they said I have to pay extra (double the voucher) and I decided to cancel the voucher! here, what wowcher.com does is they give you credit in your Wowcher.com wallet instead of refunding you back to your original payment method. I didn't mind and I thought I would purchase something later. when I checked my credit it was expired! because I had to use it within 3 months! so they took my cash, turn it into credit on their website, and took it out of my wallet (using the word expired) without receiving anything in return! to me, this is stealing!! I tried their customer service, but they kept repeating, it is expired! how cash can become expired! and that was my cash! they literally took my cash out of my wallet!!”

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Posted 2 years ago

Hi there - If you require assistance, please respond to the notification sent to you - Many thanks

Posted 2 years ago

“Scam website , Bough a matress for £85 plus delivery , was suppose to be a £600 foam and sprung matress, Is the most cheap thing i ever see , cant sleep in it....”

Helpful Report

Posted 2 years ago

Hi Denis - I am sorry to hear these comments - We have assisted via email, please check all inboxes for the email sent. Many thanks

Posted 2 years ago

“Ordered a Simba mattress for £199.99,a good price yes , but I missed the punctuation marks that changed a cheap mattress into a Simba style mattress. The returns require somebody with Herculean strength to roll it up etc etc . These are scammers of the highest order . Don’t use them !!”

Helpful Report

Posted 2 years ago

Hi There - I am sorry to hear these comments We do value your feedback and will pass on comments to assist with improving our service. Many thanks

Posted 2 years ago

“I was in Wowcher credit of 12.99 and wary of buying another Wowcher bargain l opted for one of their mystery boxes advertised as 20 homeware essentials, more fool me as it was the biggest load of cheap tat going. The contents were as follows 3 small tealights, 3 x 6" plastic rulers, Xmas face mask, industrial size sardine can opener, wide tooth plastic comb, plastic hair clip, cork drink coaster, warped mouse mat, pumice stone, 2 plastic door wedges, earbud holder and 5 items which l have no idea what they are or what their purpose is. I have contacted Wowcher via WhatsApp to complain only to be told l will hear back within 72hrs. Shoddy firm, Shoddy goods. Caveat Emptor.”

Helpful Report

Posted 2 years ago

Hi There - I am sorry to hear these comments - We have assisted via Whatsapp, please check your messages and reply for further assistance. Many thanks Wowcher

Posted 2 years ago

“I purchased a smart watch on Wowcher. After weeks of waiting and promised deliveries, it never arrived. I asked for a full refund under my consumer rights. Wowcher offered me a credit to my wowcher wallet instead, with an additional £5 goodwill credit to my wowcher wallet, so I reluctantly accepted as I needed to order another item as it is for my son for Christmas. After spending hours if my time chasing and messaging Wowcher customer service, they eventually refunded the item as a credit to my wowcher wallet along with the £5 goodwill credit as an apology. Then the day after just as I was about to use the credit in my wowcher wallet to purchase another item, the £5 goodwill credit mysteriously disappeared without any reason or notification. So Wowcher clearly refused to refund me, then fobbed me off with a credit and even took back the goodwill credit just so they could say they resolved the complaint. This is an absolute disgrace. Which company offers a goodwill credit, you accept, then they sneakily go in and take it back out of your wowcher wallet. So now I have spent the past 2 weeks messaging back and forth to their totally disgraceful customer service on Whatsapp, email and messenger asking them to put back the £5 into my wowcher wallet as promised. Each and every one of them are ignorant, useless and wowcher is a company you cannot trust. My complaint is still not resolved after weeks. Wowcher is an absolute rip off company - I urge anyone do not waste your money - do not buy anything from wowcher. I will never ever buy anything from wowcher again.”

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Posted 2 years ago