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Wowcher Reviews

4.6 Rating 40,858 Reviews
92 %
of reviewers recommend Wowcher
Company Reviews Product Reviews
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About Wowcher:

• Get up to 80% off restaurants, attractions, hotels, entertainment, spas and more around the UK!

• Save on the latest fashion trends, the most craved kids’ toys, the most desirable home furnishings and more!

• No matter what your tastes may be, our restaurant offers are bound to delight everyone with offers on everything from bottomless brunches to extravagant dining experiences!

• Looking to jet-set without breaking the bank? We have great offers on a huge variety of destinations, be it a weekend stay in Paris, a gorgeous Caribbean cruise, or a Safari adventure in South Africa.

• Make sure to Check Wowcher First for incredible new deals launching every day of the week!

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Gary Hudson
Verified Reviewer
“I purchased a smart watch on Wowcher. After weeks of waiting and promised deliveries, it never arrived. I asked for a full refund under my consumer rights. Wowcher offered me a credit to my wowcher wallet instead, with an additional £5 goodwill credit to my wowcher wallet, so I reluctantly accepted as I needed to order another item as it is for my son for Christmas. After spending hours if my time chasing and messaging Wowcher customer service, they eventually refunded the item as a credit to my wowcher wallet along with the £5 goodwill credit as an apology. Then the day after just as I was about to use the credit in my wowcher wallet to purchase another item, the £5 goodwill credit mysteriously disappeared without any reason or notification. So Wowcher clearly refused to refund me, then fobbed me off with a credit and even took back the goodwill credit just so they could say they resolved the complaint. This is an absolute disgrace. Which company offers a goodwill credit, you accept, then they sneakily go in and take it back out of your wowcher wallet. So now I have spent the past 2 weeks messaging back and forth to their totally disgraceful customer service on Whatsapp, email and messenger asking them to put back the £5 into my wowcher wallet as promised. Each and every one of them are ignorant, useless and wowcher is a company you cannot trust. My complaint is still not resolved after weeks. Wowcher is an absolute rip off company - I urge anyone do not waste your money - do not buy anything from wowcher. I will never ever buy anything from wowcher again.”
Helpful Report
Posted 2 years ago
Good morning - If you require assistance, please respond to the notification sent to you - Many thanks
Posted 2 years ago
Janice
Verified Reviewer
“Purchased a drum kit on the 21st November, I only purchased it as it stated delivery by 6th December , uk delivery !!! I have tried numerous ways to contact the company I purchased from but no joy , I have also tried to contact Wowcher via WhatsApp but no response either. I will never purchase from Wowcher again . Disgusting customer service/ support. Please don’t purchase from Wowcher”
Helpful Report
Posted 2 years ago
Good morning - If you require assistance, please respond to the notification sent to you - Many thanks
Posted 2 years ago
Aubrey Fowler
Verified Reviewer
“Ordered a mattress they took the money from my account and never sent the mattress only can contact them on WhatsApp I tried but they won't reply basically stole money from my account”
Helpful Report
Posted 2 years ago
Good morning - If you require assistance, please respond to the notification sent to you - Many thanks
Posted 2 years ago
Anonymous
Verified Reviewer
“I placed an order on12 Nov. £54.94 taken from my account on 14th Nov.contact from them saying my order was on hold. Wrote to them asking fir it to be delivered as they had taken the money. No reply. Tried phoning on number supposedly their help line. Recorded message say something which I couldn't hear and phone put down. Unless I have my goods delivered or money returned immediately I am reporting this as fraud and will post this as widely as possible on Social media. Respond to me now.”
Helpful Report
Posted 2 years ago
Good morning - If you require assistance, please respond to the notification sent to you - Many thanks
Posted 2 years ago
Sue B
Verified Reviewer
“Absolutely dreadful experience. Nothing simple about how it works - and no support when you need it. My original purchase went wrong as the colour I wanted was not available - AFTER I had bought it. So I was given a wallet credit to use against a future purchase. Trying to use it today but it refuses to come up - except to allocate part of the credit against a one year membership of the VIP programme. Tried to get help via whatsApp - only to be told I might have to wait up to 48 hours before I get a reply. My credit is due to be deleted at midnight tonight - so I now LOSE my money. I will NEVER EVER buy through them again.”
Helpful Report
Posted 2 years ago
Good morning - If you require assistance, please respond to the notification sent to you - Many thanks
Posted 2 years ago
Anonymous
Unverified Reviewer
“Bought holiday through wowcher had to redeem to pick dates he said they're available then s sum said our dates weren't available We couldn't do any other dates.he said he would tell wowcher it's not our fault but lied and said we cancelled at 1st wowcher kept saying they would pay money back when they received an email from travelolo now wowcher won't give our money back.insteaf offer wallet credit,but £731 credit is crazy It's upsetting and we rebooted another through wowcher as we thought we'd get a refund now we have been left in debt and paying interest and misses has anxiety and we told them this and they refuse to sit this out please please please don't use eowcher please don't use them as they are money grabbing and said wr have 3months then we lose that too”
Helpful Report
Posted 2 years ago
Good morning - If you require assistance, please respond to the notification sent to you - Many thanks
Posted 2 years ago
Ann Young
Unverified Reviewer
“Disgusting ! Lied ! Where is my refund ? ASSURED it had been actioned. Absolute bunch of liars. I WILL SUE!”
Helpful Report
Posted 2 years ago
Good morning - If you require assistance, please respond to the notification sent to you - Many thanks
Posted 2 years ago
Anonymous
Unverified Reviewer
“Avoid this company at Al costs .”
Helpful Report
Posted 2 years ago
Good morning - If you require assistance, please respond to the notification sent to you - Many thanks
Posted 2 years ago
Anonymous
Verified Reviewer
“I’m trying to cancel my order I made before the money comes out of my bank account,I’ve sent a message on WhatsApp for them to say someone will get back to me with in 48 hours which is disgusting that I can’t stop it now”
Helpful Report
Posted 2 years ago
Good afternoon, I am sorry to hear this - We have assisted via Whatsapp, please check for this response. Many thanks Wowcher
Posted 2 years ago
Anonymous
Verified Reviewer
“Terrible company. Tries to add all sorts on top of your product. Makes you pay additional shipping charges which it writes about in the small print and does not refund you when you try to contact them. Oh, and no customer service to speak of!”
Helpful Report
Posted 2 years ago
Good Morning, Please accept our apologies for these issues and please note you have been emailed regarding this. Please check all inboxes for the correspondence. Many Thanks, Wowcher
Posted 2 years ago
Anonymous
Verified Reviewer
“I placed an order in October for a product. The email came in confirming the order and saying the code would follow. So stupidly, I waited! Ive followed it up to be told the voucher expired with no refund!! Curt replies, no conversation or help. I had to chase their responses to get a reply initially anyway. Appalling service. No refund when they didn't do what they said. Their defence is that I could have logged on to my account at any time .. stupidly i believed their last email and waited for them to do their part. Never ever again!! What a rip off.”
Helpful Report
Posted 2 years ago
Good Morning Beth I am sorry to hear the issues raised. I can see you have now been contacted and this issue appears resolved. Please reply to the correspondence if you require further help. Many thanks Wowcher
Posted 2 years ago
Paul France
Verified Reviewer
“I have purchased from this company in the past but I won't be again I have been over charged,not received items and been charged for them returned items within the 14 days and not received any refund I have tried to contact them and they haven't replied”
Helpful Report
Posted 2 years ago
Good morning Paul, I am sorry you had to leave this review, please note we have emailed you privately so if you can respond to this email, we will do all we can to resolve. Many thanks Wowcher
Posted 2 years ago
Ana Almeida
Unverified Reviewer
“Really feeling let down with wowcher and it's the last time I'll be purchasing anything from here. I paid the items without any mention of delivery costs. After I purchased the items I had to redeem them and only after paying for delivery I would be able to receive the items I had already paid for. Feeling scammed. As it said I could click and collect for free but after purchasing when you redeem the items you realise that you can only collect from one single place in Derby. On top of that, since you cannot collect, now I have to wait 3 weeks to a month for the items, instead of 1 week. How wonderful!”
Helpful Report
Posted 2 years ago
Hi there, I am sorry to see the review you have submitted. We have now emailed you directly so please respond to this correspondence should you require further help. Many thanks Wowcher
Posted 2 years ago
Darren Nafi
Verified Reviewer
“I placed my order over a month ago and got confirmation email my goods were delivered however was never received- when I emailed Wowcher this they then passed me onto their supplier which I never ordered through! Again correspondence emails to be pushed from pillow to Post . Result still not received my order or refund and now not responding to Emails this is totally unacceptable and now taking further with trading standards and ombudsman. Avoid if you don’t want to be let down. Darren Nafi”
Helpful Report
Posted 2 years ago
Good Morning Darren, We have contacted you directly in order to offer a resolution to this Many thanks Wowcher
Posted 2 years ago
Martin
Verified Reviewer
“Sneaky company that adds Wowcher VIP to purchases then doesn't refund it when asked. Avoid”
Helpful Report
Posted 2 years ago
Good Morning I am sorry you have had to leave this review but i have checked this for you and can see this is now resolved. Please contact us if you still need assistance. Many Thanks Wowcher
Posted 2 years ago
Julia
Verified Reviewer
“Do not use! Shockingly appalling useless customer service! I was gifted a spa wowcher and when I input the code I am meant to be sent a booking code to give to the spa to make my reservation. But I didn't receive the booking code despite numerous attempts. Have asked customer device 6 rimes and they just repeategly ask me for the same information without progressing or helping me. Am genuinely shocked. Save your money and stay well away!,”
Helpful Report
Posted 2 years ago
Good Afternoon, We have now contacted you directly so please reply to this so we can assist further. Many thanks Wowcher
Posted 2 years ago
Steve
Verified Reviewer
“DONT WASTE ££ ON THE MATRESS OFFER/DEAL Looks nothing like the picture, is thin and of poor quality. There is NO WAY the mattress that has been delivered was £600+ RIP OFF”
Helpful Report
Posted 2 years ago
Good Afternoon Good Afternoon, We have contacted you via email please check all email folders for this email. Please reply back to the email sent to you should the problem still exist. Many thanks Wowcher
Posted 2 years ago
Anonymous
Verified Reviewer
“If I could give it 0 stars then I would. What a load of rubbish. Ordered 2no Stranger Things advent calendars, made in somebody's bedroom. One turned up in 5 days damaged and the other one is still to arrive more than a month later. However, I have had a message to say it was delivered. When you look at the tracker, it was delivered to an address in Birmingham somehow. I live in the middle of Norfolk. I suspect I won't see the money. DON'T USE THIS COMPANY!!!!!”
Helpful Report
Posted 2 years ago
Good Afternoon Lee I can see this is a duplicate review - please see comments on other review as resolution Many thanks Wowcher
Posted 2 years ago
Anonymous
Unverified Reviewer
“Absolute waste of money, very long delivery and product not as advertised. Complicated ordering system and expensive postage. Don't bother!”
Helpful Report
Posted 2 years ago
Good Afternoon I am sorry to hear the comments in your review. We value your feedback as this to help us improve our service so I will be sure to pass on to the relevant departments. I can see your initial issue of late delivery is now resolved Many thanks, Wowcher
Posted 2 years ago
Hazel
Verified Buyer
“I have not received my item yet I emailed you and never received a reply first time iv ordered a item so I will not be buying again”
Helpful Report
Posted 2 years ago
Good afternoon Hazel Please ensure you have logged into the account fully by going to 'my account' - 'my wowchers' and ensure you have redeemed your voucher Many thanks Wowcher
Posted 2 years ago
Wowcher is rated 4.6 based on 40,858 reviews
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