Name: Wowcher
Address: PENTAGON OFFICE, SIR FRANK WHITTLE, DERBYSHIRE, Derby
Rating: 4.58

“Never ever again! Very disappointed! I purchased a helicopter ride vaucher, but I couldn't use it because there were no dates available for the event that I needed it for. I got nothing in exchange, no refund , no credit , no possibility for using it on another vaucher. They told me a have redeemed it, which is not true because I have not booked a date !! Before that I tried to exchange the wowcher for credit or a different vaucher,they told me their policy is having to wait 72h after purchased, to be able to use those options. Well right after the 72h passed , the exchange vaucher button on their website disappeared! skamed me really well.”

Helpful Report

Posted 2 years ago

Hi There - I am sorry to hear these comments. If this issue still exists, Please can you contact us directly with details using the email cs@dealhelp.co.uk and an agent will provide you with further assistance. Many thanks

Posted 2 years ago

“Ordered a mattress topper through Wowcher and company Durest. This has now gone in for over 1:month and still no delivery. Wowcher are not helpful at all, keep telling me to contact supplier or wait for 72'hours after emailing. I have emailed both companies numerous times, gone on for over a month, no product, no refund and now no response. This company has bad reviews for non delivery and taking people's money. Wowcher are fronting this fake/false company and taking no responsibility for this”

Helpful Report

Posted 2 years ago

Hi there, We have contacted you via email please check all email folders for this email. Please reply back to the email sent to you should the problem still exist. Many thanks

Posted 2 years ago

“I didn't order this watch! My account has been hacked!!!!”

Helpful Report

Posted 2 years ago

Hi there - I am sorry to hear these comments . If the issue still exists, please contact us via email on cs@dealhelp.co.uk - Many Thanks

Posted 2 years ago

“WOWCHER took 9 separate payments for 1 item. BANK refunded me within 30 minutes after repeated messages from me to WOWCHER got generic computer generated waffle. WOWCHER don't accept phonecalls. Use WHATTSAPP a way to prolong agony. 5 emails to CEO IGNORED.. Take a bow ROLAND BRYAN.”

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Posted 2 years ago

“Used wowcher to buy a hairdryer a couple of years ago and the hairdryer was delivered faulty. It was returned and we had asked and got a credit however, wowcher kept taking money from our account every month without our permission! Despite numerous telephone calls the debits continued for 3 months until we got our bank to stop them and credit our account. This was despite the item being fully paid for! Wowcher were most unhelpful and didn't give a wotsit for us or our situation and made no attempts to correct the situation! As long as Wowcher had the money then that's all that mattered. This should have been resolved at the first month but it wasn't. No apology,nothing, my wife arranged it with our bank all by herself as I was in hospital, as if she didn't have enough on her plate but to fight a poorly run company with a greed for illegal self funding via poor business practice and accounting procedures. CUSTOMERS SHOULD BE AWARE OF THE PITFALLS OF SHOPPING WITH A COMPANY THAT OPERATES WITH NOT ENOUGH STAFF TO DEAL WITH CUSTOMER COMPLAINTS AS AND WHEN THINGS GO WRONG. CUSTOMER SERVICE WAS NOT OFFERED AND OUR EMAILS AND CALLS WERE ALL IGNORED WHEN WE NEEDED YOUR HELP THE MOST! CUSTOMERS SHOULD THINK TWICE BEFORE USING WOWCHER AS IF ANYTHING GOES WRONG THERE IS NOT THE HELP, ASSISTANCE OR BACKUP IF NEEDED.”

Helpful Report

Posted 2 years ago

Hi there - I am sorry to hear these comments . If the issue still exists, please contact us via email on cs@dealhelp.co.uk - Many Thanks

Posted 2 years ago

“Ordered a smart watch compatible with iOS phone received a cheap plastic watch that doesn’t even turn on .. wasn’t aware that I was buying a voucher and that they use a third party bellap ltd .. nothing like the watch showing on wowcher advertisement”

Helpful Report

Posted 2 years ago

Hi there - I am sorry to hear these comments . If the issue still exists, please contact us via email on cs@dealhelp.co.uk - Many Thanks

Posted 2 years ago

“Charged 4 times value of goods £175 for goods costing £45 Now being fobbed off. Reported WOWCHER to TRADING STANDARDS and FINANCIAL OMBUDSMAN.”

Helpful Report

Posted 2 years ago

Hi Alastair As stated on your other 2 reviews We have assisted via email Many thanks

Posted 2 years ago

“WOWCHER CUSTOMER SERVICE NON EXISTENT. WOWCHER have charged me £174.38 for goods costing less than £45 an overcharge of £130. Charging me 4 times value of goods. I have now asked WOWCHER to collect and refund for good delivered. To date WOWCHER CUSTOMER SERVICES have responded to my formal legal communications with nonsense. 3 emails to CEO ROLAND BYRES ignored and unanswered. I now intend reporting WOWCHER to TRADING STANDARDS and FINANCIAL OMBUDSMAN. I believe WOWCHER should not have a credit licence to offer credit facilities. I have over 25 years retail experience and WOWCHER are by some margin the most unprofessional and least competent company i have dealt with. ABSOLUTE COWBOYS. WOWCHER don't accept phonecalls communicating by WHATTSAPP with what appears to be computer generated rubbish. I am happy to put all communication between myself and WOWCHER in public domain.”

Helpful Report

Posted 2 years ago

Hi Alastair We have now emailed you privately to resolve this Many thanks

Posted 2 years ago

“WOWCHER CUSTOMER SERVICE NON EXISTENT. WOWCHER have charged me £174.38 for goods costing less than £45 an overcharge of £130. Charging me 4 times value of goods. I have now asked WOWCHER to collect and refund for good delivered. To date WOWCHER CUSTOMER SERVICES have responded to my formal legal communications with nonsense. 3 emails to CEO ROLAND BYRES ignored and unanswered. I now intend reporting WOWCHER to TRADING STANDARDS and FINANCIAL OMBUDSMAN. I believe WOWCHER should not have a credit licence to offer credit facilities. I have over 25 years retail experience and WOWCHER are by some margin the most unprofessional and least competent company i have dealt with. ABSOLUTE COWBOYS. WOWCHER don't accept phonecalls communicating by WHATTSAPP with what appears to be computer generated rubbish. I am happy to put all communication between myself and WOWCHER in public domain.”

Helpful Report

Posted 2 years ago

Alastair - As stated - we have now emailed you to resolve this Many thanks

Posted 2 years ago

“https://youtube.com/shorts/Nk9mJ8Efz54?feature=share check link wrost experience”

Helpful Report

Posted 2 years ago

Good Afternoon We have now emailed you so please reply for further assistance Many Thanks

Posted 2 years ago

“Total scammers claim they are nothing to do with the website I bought two paint roller sets as never seen no sighn of goods so be aware of this website as they are scammers”

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Posted 2 years ago

Hi there - I am sorry to hear these comments . If the issue still exists, please contact us via email on cs@dealhelp.co.uk - Many Thanks

Posted 2 years ago

“Covid and Wowcher - avoid both !! The company doesn't have a customer service number. Only whatsapp is there to raise the queries. After several messages on whatsapp, finally someone closed my issue (without resolution) saying that I talked to him/her. My understanding is that this was done by the dump chat robot. ==============”

Helpful Report

Posted 2 years ago

Hi Yash We have replied to your identical review on Trustpilot Many thanks

Posted 2 years ago

“Very misleading posts echoed by many others, posts are misleading making you think your having a good deal when infact your being sold a voucher to use on over inflated priced goods.”

Helpful Report

Posted 2 years ago

Hi There - I am sorry to hear these comments. If this issue still exists, Please can you contact us directly with details using the email cs@dealhelp.co.uk and an agent will provide you with further assistance. Many thanks

Posted 2 years ago

“Recently brought a mattress from Wowcher and what arrived was not the mattress on the website! It was substandard and some cheap version. Nothing like I ordered. And on trying to get any response from them was met with silence. Would never buy from Wowcher again. Still waiting for the mattress to be collected and a refund.”

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Posted 2 years ago

“Unable to move forward with order due to technical difficulties . I am unable to contact anyone! I am owed £209. Very unhappy”

Helpful Report

Posted 2 years ago

Hi there - I am sorry to hear these comments . If the issue still exists,, please contact us via email on cs@dealhelp.co.uk - Many Thanks

Posted 2 years ago

“i tried to buy a sack truck and found that I was billed for the VIP service, I receive two sales emails a day. My sack truck has not been delivered despite every attempt to contact the company. It is all computerised and there is no one to talk to. The computerised complaint system fails to acknowlege I have paid for the truck and the VIP membership and suggests I buy it again. Completely unsatisactory.”

Helpful Report

Posted 2 years ago

Hi Ray - We are a voucher company. Please ensure you have logged into the account fully by going to 'my account' - 'my vowchers' and ensure you have redeemed your voucher - Many thanks

Posted 2 years ago

Delivery charges & times are always shown in advance of purchase on each listing, please review the information under the heading 'The fine print' Thank you however for your feedback. Many thanks

Posted 2 years ago

“Forcefully got the VIP membership charged which I did not purchase. Fooling customers.”

Helpful Report

Posted 2 years ago

Hi There - I am sorry to hear these comments. If this issue still exists, Please can you contact us directly with details using the email cs@dealhelp.co.uk and an agent will provide you with further assistance. Many thanks

Posted 2 years ago

“Bought a mattress . Really poor quality , doesn’t look like the photo . Am expected to ROLL It to return it so it can be classed as a topper which it isn’t. Woucher were helpful contacting the merchant but the request to roll and wrap it and pay for a courier is unreasonable. WILL NEVER USE AGAIN , I don’t have a mattress rolling machine. !!!!”

Helpful Report

Posted 2 years ago

Hi There - I am sorry to hear these comments. If this issue still exists, Please can you contact us directly with your details using the email cs@dealhelp.co.uk and an agent will provide you with further assistance. Many thanks

Posted 2 years ago

“I purchased a collaspeble ladder and had to pay extra for delivery which took 4weeks Will never use them again”

Helpful Report

Posted 2 years ago

Hi There - I am sorry to hear these comments. If this issue still exists, Please can you contact us directly with details using the email cs@dealhelp.co.uk and an agent will provide you with further assistance. Many thanks

Posted 2 years ago

“Goods never arrived, and they won't refund me. I have contacted them numerous times and was told I would have a refund. However, 2 later still no refund, and they won't reply to my emails or WhatsApp messages!! If you look on trust pilot reviews this seems a common theme!! DO NOT BUY WITH THEM!!”

Helpful Report

Posted 2 years ago

Wowcher Reviews