Name: Wowcher
Address: PENTAGON OFFICE, SIR FRANK WHITTLE, DERBYSHIRE, Derby
Rating: 4.58

“Told I had a temporary ban after I'd spent £5 for 20 prize draw tickets! I sent a message on WhatsApp asking about this, to be messaged,saying someone would response in 24 hours. Nothing! 32 hours later, I still have no reply, and I'm still banned! 😡”

Helpful Report

Posted 2 years ago

Thank you for taking the time to leave a review. I am so sorry to hear you had a bad experience and for any inconvenience caused. We can confirm this has now been resolved. Please login and review your voucher status and any correspondence. Many thanks

Posted 2 years ago

“Purchased a deal for a Photoshop License, and when I tried to redeem, merchant has failed to acknowledge or send the License. Wowcher have stalled me for 2 weeks, finally offering a Wowcher Credit so I can "buy another of their deals". IF i had wanted another of their deals, I would not have purchased this one. I Hvae no intention of spending £58.99 on something I would not otherwise buy - supposing I even got the item this time, just so wowcher can get off with advertising deals they can not provide.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to leave a review. I am so sorry to hear you had a bad experience and for any inconvenience caused. If you require assistance, please respond to the notification sent to you. Many thanks

Posted 2 years ago

“Useless customer service..never get to speak to a human”

Helpful Report

Posted 2 years ago

Thank you for taking the time to leave a review. I am so sorry to hear you had a bad experience and for any inconvenience caused. We can confirm this has now been resolved. Please login and review your voucher status and any correspondence. Many thanks

Posted 2 years ago

“Do not trust them...I had an order refunded by them...and now I cannot use money in my wocher wallet...it's a scam cause after 3 months they get to take your money if you have not redeemed it ....I can see my money but cannot use it...bloody joke Date of experience: 08 March 2023”

Helpful Report

Posted 2 years ago

Thank you for taking the time to leave a review. I am so sorry to hear you had a bad experience and for any inconvenience caused We have assisted via email, please check all inboxes for the email sent. Many thanks

Posted 2 years ago

“I ordered an item using vouchers.The item arrived late and was entirely different from the item I have ordered. After emailing the supplying company I received an email from Wowcher advising that my account had been credited with the value of the vouchers. I do not want credit. I never received my order and I want a full refund with shipping costs, which I am entitled to under the Consumer Rights Act 2015. Do not use them . I am still trying to get my money back. Email has proved useless so I have written to the MD.”

Helpful Report

Posted 2 years ago

Hi Caroline, I am sorry to hear you had a bad experience and for any inconvenience caused. We have now resolved this for you, please check the voucher status on your account and ensure you check for any correspondence sent to your email. Please check all folders for the email. Many thanks

Posted 2 years ago

“Still waiting for my order after two weeks still no sign of it and there appears to be no contact details to resolve this !”

Helpful Report

Posted 2 years ago

Hi there - I am sorry to hear these comments. If the issue still exists, please contact us via email on cs@dealhelp.co.uk - Many Thanks

Posted 2 years ago

“Avoid at all costs. I ordered, (and paid for) 2 items on 17th November last year. Only 1 item was delivered. I contacted their customer service, which was automated several times, yet I'm £129 out of pocket. Nothing short of daylight robbery !”

Helpful Report

Posted 2 years ago

Hi there, We have contacted you via email please check all email folders for this email. Please reply back to the email sent to you should the problem still exist. Many thanks

Posted 2 years ago

“I am disgusted by the site as when I clicked to expand the picture so I could see it better, the site put through an instant purchase for this item. I do not want this item, and I do not like the fact that this site kept a hold of my log in details for my payment and did not even ask me to confirm purchase. I do not allow sites to hold on to these details and did not allow this one that information and yet it was able to put through a purchase when I did not even click on a buy this item button. When I contacted customer services to get my money back, all they could offer was a credit note, when I said no I wanted my money back someone else will get back to me. This site took my money without my permission. As I said, I am disgusted by this site now and will be closing my account.”

Helpful Report

Posted 2 years ago

Hi There - I am sorry to hear these comments. If this issue still exists, Please can you contact us directly with details using the email cs@dealhelp.co.uk and an agent will provide you with further assistance. Many thanks

Posted 2 years ago

“I should have known better, cheap prices = poor quality and no customer service. I bought a bed from hem, worst shopping experience of my life. I tried to complain, they told me to go to the merchant (furnatureitalia) the merchant told me to go to Wowcher. No one wants to take responsibility and they say they will ci tact you but they never do in the hope that you will go away. Hey will now leave a message below saying they have dealt with the matter through email as they always do but they haven’t! AVOID this company at all costs They are a scam!!!”

Helpful Report

Posted 2 years ago

Hi There - I am sorry to hear these comments. If this issue still exists, Please can you contact us directly with details using the email cs@dealhelp.co.uk and an agent will provide you with further assistance. Many thanks

Posted 2 years ago

“Placed order on 7th Feb. Still waiting delivery it 3rd March. Three promises Agent will phone within 24 hrs Nobody phoned yet. This must be worst company I have ever dealt with. Acts like a scam operation.”

Helpful Report

Posted 2 years ago

Hi there - Sorry to hear these comments - Please note we are a voucher provider - Please ensure you have logged into the account fully by going to 'my account - my wowchers' and ensure you have redeemed your voucher - Many thanks

Posted 2 years ago

“Please will somebody contact me. It appears I have bought this clothes drier 3 times and I have no idea why I cannot have the one I want confirmed and sent to me. I would like the other two purchases on my card cancelled, and a human being to talk to me about how to redeem the one I want. Hugh Jenkins”

Helpful Report

Posted 2 years ago

Hi There - I am sorry to hear these comments. If this issue still exists, Please can you contact us directly with details using the email cs@dealhelp.co.uk and an agent will provide you with further assistance. Many thanks

Posted 2 years ago

“Paid in full. Redeemed the Wowchers. Paid the unexpected postage. £19.98. Assured of delivery. 27/2/2023. No goods. No customer service. Only automated replies to emails. £330 out of pocket. Never Again.”

Helpful Report

Posted 2 years ago

Hi There - I am sorry to hear these comments. Please note, This review site is not a platform for contact. Please can you contact us directly with details using the email cs@dealhelp.co.uk and our Customer services will be able to assist you - many thanks

Posted 2 years ago

“Recently purchased a wowher for a bed and mattress for my disabled mum only to receive a damaged/faulty bed, a head board completely different colour to the bed and No mattress. I have contacted them for a 1 month now still nothing. No response or refund. Disgusting”

Helpful Report

Posted 2 years ago

Hello Nageena, Sorry to hear these comments We have now emailed you on case 114129 Many thanks

Posted 2 years ago

“I ordered a iPad holder for seat rest and have not received it yet? Ordered on the 22nd February.”

Helpful Report

Posted 2 years ago

Hi there - I am sorry to hear these comments . If the issue still exists, please contact us via email on cs@dealhelp.co.uk - Many Thanks

Posted 2 years ago

“I ordered 1 V5 video doorbell. But you took a payment out of my account for 2 V5s I bought from you a V5 video doorbell. Supposed to come with free video storage. Have had to pay £28.00 for my storage. Otherwise I can’t play back my videos you are a scam company”

Helpful Report

Posted 2 years ago

Hi there - I am sorry to hear these comments . If the issue still exists, please contact us via email on cs@dealhelp.co.uk - Many Thanks

Posted 2 years ago

“This company will rip you off, do not deal with these cheating people. I have sold holiday homes breaks for years with this company and now they choose to screw me. They are a load of cheats whose word stands for nothing. Unless you have time to read a 25 page contract do not trust them they will lie to you.”

Helpful Report

Posted 2 years ago

Hi there - I am sorry to hear these comments . If the issue still exists, please contact us via email on cs@dealhelp.co.uk - Many Thanks

Posted 2 years ago

“Did not send me the code number,will not buy from wowcher again.But did it cheap if you make it easier would think about it”

Helpful Report

Posted 2 years ago

Hi there - I am sorry to hear these comments. If the issue still exists, please contact us via email on cs@dealhelp.co.uk - Many Thanks

Posted 2 years ago

“disgrace lost money with this firm my recommendation have nothing to do with this firm”

Helpful Report

Posted 2 years ago

Hi There - I am sorry to hear these comments. If this issue still exists, Please can you contact us directly with details using the email cs@dealhelp.co.uk and an agent will provide you with further assistance. Many thanks

Posted 2 years ago

“Never received pillows that I paid for . A smokescreen of subscriptions and vouchers is used to draw people in to spending more and paying more for goods they want . No better than thieves”

Helpful Report

Posted 2 years ago

Hi There - I am sorry to hear these comments. If this issue still exists, Please can you contact us directly with details using the email cs@dealhelp.co.uk and an agent will provide you with further assistance. Many thanks

Posted 2 years ago

“Every thing you advertise is misleading,there is no mention of postage and packaging until right at the end when you've already taken my money for the product, it's a total con,you should not be allowed to even trade,never again!!!”

Helpful Report

Posted 2 years ago

Hi, Delivery charges & times are always shown in advance of purchase on each listing, please review the information under the heading 'The fine print' Thank you however for your feedback. Many thanks

Posted 2 years ago

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