Wowcher Reviews

Name: Wowcher
Address: PENTAGON OFFICE, SIR FRANK WHITTLE, DERBYSHIRE, Derby
Rating: 4.58

4.6 Rating 40,630 Reviews

92 %

of reviewers recommend Wowcher

About Wowcher:

• Get up to 80% off restaurants, attractions, hotels, entertainment, spas and more around the UK!

• Save on the latest fashion trends, the most craved kids’ toys, the most desirable home furnishings and more!

• No matter what your tastes may be, our restaurant offers are bound to delight everyone with offers on everything from bottomless brunches to extravagant dining experiences!

• Looking to jet-set without breaking the bank? We have great offers on a huge variety of destinations, be it a weekend stay in Paris, a gorgeous Caribbean cruise, or a Safari adventure in South Africa.

• Make sure to Check Wowcher First for incredible new deals launching every day of the week!

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Wowcher 5 star review on 10th August 2025

Heather

Blane650

Lesley

3225

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Avoid this company at Al costs .”

Helpful Report

Posted 2 years ago

Good morning - If you require assistance, please respond to the notification sent to you - Many thanks

Posted 2 years ago

“I’m trying to cancel my order I made before the money comes out of my bank account,I’ve sent a message on WhatsApp for them to say someone will get back to me with in 48 hours which is disgusting that I can’t stop it now”

Helpful Report

Posted 2 years ago

Good afternoon, I am sorry to hear this - We have assisted via Whatsapp, please check for this response. Many thanks Wowcher

Posted 2 years ago

“Terrible company. Tries to add all sorts on top of your product. Makes you pay additional shipping charges which it writes about in the small print and does not refund you when you try to contact them. Oh, and no customer service to speak of!”

Helpful Report

Posted 2 years ago

Good Morning, Please accept our apologies for these issues and please note you have been emailed regarding this. Please check all inboxes for the correspondence. Many Thanks, Wowcher

Posted 2 years ago

“I placed an order in October for a product. The email came in confirming the order and saying the code would follow. So stupidly, I waited! Ive followed it up to be told the voucher expired with no refund!! Curt replies, no conversation or help. I had to chase their responses to get a reply initially anyway. Appalling service. No refund when they didn't do what they said. Their defence is that I could have logged on to my account at any time .. stupidly i believed their last email and waited for them to do their part. Never ever again!! What a rip off.”

Helpful Report

Posted 2 years ago

Good Morning Beth I am sorry to hear the issues raised. I can see you have now been contacted and this issue appears resolved. Please reply to the correspondence if you require further help. Many thanks Wowcher

Posted 2 years ago

“I have purchased from this company in the past but I won't be again I have been over charged,not received items and been charged for them returned items within the 14 days and not received any refund I have tried to contact them and they haven't replied”

Helpful Report

Posted 2 years ago

Good morning Paul, I am sorry you had to leave this review, please note we have emailed you privately so if you can respond to this email, we will do all we can to resolve. Many thanks Wowcher

Posted 2 years ago

“Really feeling let down with wowcher and it's the last time I'll be purchasing anything from here. I paid the items without any mention of delivery costs. After I purchased the items I had to redeem them and only after paying for delivery I would be able to receive the items I had already paid for. Feeling scammed. As it said I could click and collect for free but after purchasing when you redeem the items you realise that you can only collect from one single place in Derby. On top of that, since you cannot collect, now I have to wait 3 weeks to a month for the items, instead of 1 week. How wonderful!”

Helpful Report

Posted 2 years ago

Hi there, I am sorry to see the review you have submitted. We have now emailed you directly so please respond to this correspondence should you require further help. Many thanks Wowcher

Posted 2 years ago

“I placed my order over a month ago and got confirmation email my goods were delivered however was never received- when I emailed Wowcher this they then passed me onto their supplier which I never ordered through! Again correspondence emails to be pushed from pillow to Post . Result still not received my order or refund and now not responding to Emails this is totally unacceptable and now taking further with trading standards and ombudsman. Avoid if you don’t want to be let down. Darren Nafi”

Helpful Report

Posted 2 years ago

Good Morning Darren, We have contacted you directly in order to offer a resolution to this Many thanks Wowcher

Posted 2 years ago

“Sneaky company that adds Wowcher VIP to purchases then doesn't refund it when asked. Avoid”

Helpful Report

Posted 2 years ago

Good Morning I am sorry you have had to leave this review but i have checked this for you and can see this is now resolved. Please contact us if you still need assistance. Many Thanks Wowcher

Posted 2 years ago

“Do not use! Shockingly appalling useless customer service! I was gifted a spa wowcher and when I input the code I am meant to be sent a booking code to give to the spa to make my reservation. But I didn't receive the booking code despite numerous attempts. Have asked customer device 6 rimes and they just repeategly ask me for the same information without progressing or helping me. Am genuinely shocked. Save your money and stay well away!,”

Helpful Report

Posted 2 years ago

Good Afternoon, We have now contacted you directly so please reply to this so we can assist further. Many thanks Wowcher

Posted 2 years ago

“DONT WASTE ££ ON THE MATRESS OFFER/DEAL Looks nothing like the picture, is thin and of poor quality. There is NO WAY the mattress that has been delivered was £600+ RIP OFF”

Helpful Report

Posted 2 years ago

Good Afternoon Good Afternoon, We have contacted you via email please check all email folders for this email. Please reply back to the email sent to you should the problem still exist. Many thanks Wowcher

Posted 2 years ago

“If I could give it 0 stars then I would. What a load of rubbish. Ordered 2no Stranger Things advent calendars, made in somebody's bedroom. One turned up in 5 days damaged and the other one is still to arrive more than a month later. However, I have had a message to say it was delivered. When you look at the tracker, it was delivered to an address in Birmingham somehow. I live in the middle of Norfolk. I suspect I won't see the money. DON'T USE THIS COMPANY!!!!!”

Helpful Report

Posted 2 years ago

Good Afternoon Lee I can see this is a duplicate review - please see comments on other review as resolution Many thanks Wowcher

Posted 2 years ago

“Absolute waste of money, very long delivery and product not as advertised. Complicated ordering system and expensive postage. Don't bother!”

Helpful Report

Posted 2 years ago

Good Afternoon I am sorry to hear the comments in your review. We value your feedback as this to help us improve our service so I will be sure to pass on to the relevant departments. I can see your initial issue of late delivery is now resolved Many thanks, Wowcher

Posted 2 years ago

“I have not received my item yet I emailed you and never received a reply first time iv ordered a item so I will not be buying again”

Helpful Report

Posted 2 years ago

Good afternoon Hazel Please ensure you have logged into the account fully by going to 'my account' - 'my wowchers' and ensure you have redeemed your voucher Many thanks Wowcher

Posted 2 years ago

“Paid for a Samsung wireless charger at great discount from its RRP. Checkout added VIP membership in an underhand way. Goods described incorrectly as they are not samsung at all, just cheap Chinese copy. From what I saw and have read, delivery is around 2 weeks, oddly around the 14 day period wowcher refuse refunds from. Luckily my story is just under £10 with half being the stealth sale of VIP. I doubt the item will show up or be of the type you worry will burn your house down. Seen ads on TV so assumed legit and got caught up in their FAKE discounts and potential rip offs, a cheap Chinese copy is not the genuine items rrp and big discount. Many horror stories on these thieves when you look.”

Helpful Report

Posted 2 years ago

Good Afternoon Robert, I am sorry to hear the issues in your review. Please see the direct correspondence we have sent you which should explain a few things for you. We value your feedback and will use the comments to improve our service where possible. Many thanks Wowcher

Posted 2 years ago

“Disgusting Service I purchased a wireless rechargeable hair curler, this was poor quality and unworkable for me, the charge didn't last long enough to do a full head and it was by no means easy to work with, totally not like the video. I returned this product to the address supplied by wowcher and asked for a refund. i contacted wowcher through their what app chat to ask why I had not received my refund they said they had not received the package, I then provided a copy of the royal mail delivery signed for docket, they still say that they cant find the product at their warehouse even though I have provided receipt of delivery. I still haven't received a refund and have taken it up with Resolver who I haven't heard back from from 02nd Nov. I am really disappointed with the customer service. Wowcher replied and said an email had been sent to me, but no email has been received, so issue is still unresolved. I don't understand how they can treat customers like this. Date of experience: 01 September 2022”

Helpful Report

Posted 2 years ago

Good Afternoon Fiona I am sorry to see the issues raised in your review I can see this has now been resolved but if you still require help, please reply to the correspondence sent directly to you. Many thanks Wowcher

Posted 2 years ago

“Worst online purchasing experience ever! Customer Services are appalling, online chat is a joke, sometimes taking several days to reply. No telephone number. I ended up complaining to my credit card company and they refunded me. I'm astonished that Trading Standards allow them to continue in business!”

Helpful Report

Posted 2 years ago

Good Afternoon Tony I am sorry you felt you had to write this review. I can see the issue is now resolved so if you need further help, please don't hesitate to contact us. Many thanks Wowcher

Posted 2 years ago

“My sister booked a holiday via Wowcher to Eygpt for the 7 days cruise & 7 day stay with Travelodeal Ltd, we booked 31/10 but the travel company rang my sister saying they couldn't book for that date. It turns out a holiday advertised as £489 ended up costing £800+, they hounded my sister and made her poorly. We couldn't get our money back because we had redeemed the voucher??? If the travel company didn't book what we needed and were hiking up prices how have we redeemed?? She accepted a wowcher credit. She the booked us on a holiday to Budapest for 4 days, they never sent confirmation details of what we had booked and were asking for invoicing address?? She was so stressed she asked me to deal with, we went on holiday and when we came back Gareth had not booked anything, we still had not received a confirmation email detailing the holiday. I asked for money back and sent numerous emails to the trader all rejected. Therefore, as our contract was broken by the trader it cannot be classed as redeemed. I have been onto Wowcher several times, sent them an email from my sister to authorise myself to act on her behalf, sent them proof of returned emails, and one is put onto a roundabout where you have to repeat yourself. I did get a call from Stanley on 7/11 from Travelodeal, but when I confirm what is said the emails are returned again. We are two 60+ ladies hoping to get our well earned money back. I have had to book the holiday myself and we are going on 4/11, we need our money back to pay for it. Susan Rigney on behalf of Mary Plumpton”

Helpful Report

Posted 2 years ago

Good Afternoon, We can confirm this has been resolved previously. Please login and review your voucher status. Many thanks Wowcher

Posted 2 years ago

“Don't bother, most of merchandise is cheap Chinese tat from 3rd parties. Getting refunds is virtually impossible although as the UK retailer they are obliged to give you a refund including postage for faulty goods. Customer service would be better run by a clown training school because this lot don't even qualify as clowns.”

Helpful Report

Posted 2 years ago

Good afternoon - if you require assistance, please respond to the notification sent to you - Many thanks

Posted 2 years ago

“Absolutely disgusting service. Wowcher have stolen money from me for an item supposedly delivering by 21/10 at the latest. After nine emails to the merchant and hours on whatsapp ‘Evelyn’ refuses to raise my issue to a manger and the merchant wants another 10 working days due to non existent postal strikes. This is not acceptable. The merchant in question is on trust pilot with scores of people advising they are con artists and don’t deliver. I just want my money refunding when I have no item!”

Helpful Report

Posted 2 years ago

Good afternoon, We can confirm this has been resolved. Please login and review your voucher status and any correspondence sent. We do value your feedback and will pass on comments to assist with improving our service. Many thanks

Posted 2 years ago

“Bought 4 pillows that turned out to be rubbish quality. Within a day they had gone lumpy! Waste of money”

Helpful Report

Posted 2 years ago

Wowcher is rated 4.6 based on 40,630 reviews