Name: Wowcher
Address: PENTAGON OFFICE, SIR FRANK WHITTLE, DERBYSHIRE, Derby
Rating: 4.58

“You would get 5 stars if you can explain why I have paid £8.99 and £1.99 for apparently one set of the pyjamas when I believe it was 2 sets”

Helpful Report

Posted 1 year ago

Thank you for your feedback, I'm sorry to hear of your experience, we will get back to you through email. Kind regards, Wowcher

Posted 1 year ago

“Never buy any gift from them, Whole process is scam”

Helpful Report

Posted 1 year ago

Thank you for your review, I am sorry to hear of this. I can see you have since been refunded. We are sorry this deal did not turn out as expected. If there is anything else you need looking into, please do reach out via the contact us section on your account. Kind regards Wowcher

Posted 1 year ago

“The most confusing site ever been trying to buy an item don't know weather i brought it or not keep having emails saying its in my basket, after entering gift code paying extra for next day delivery click progress comes up with can't find deal. try to contact someone you talk to a machine you ask to talk to a human it gets you to use whatsapp who will respond within 24 hrs. The time I have spent trying to navigate their site to still get no answers is a waist of time. To me this is a rubbish company and will not ever be using it again and I will be advising friends and family not to bother using wowcher after my experience.”

Helpful Report

Posted 1 year ago

Thank you for your feedback, I'm sorry to hear of your experience, we will get back to you through email. Kind regards, Wowcher

Posted 1 year ago

“Help booked holiday but no information!”

Helpful Report

Posted 1 year ago

Thank you for your review. Please use the below, and this will guide you to complete the delivery; Wowcher sells vouchers that can be exchanged with the merchant for a product or service. Once the deal closes customers receive their Wowcher via email (your Wowchers can also be accessed in your Wowcher account under the “My Account” section). To use your Wowcher simply follow the steps below: 1. Log into your account (www.Wowcher.co.uk/login). 2. Click on "My Account" in the top right hand corner of the screen. 3. Once in your account you will see your purchased Wowcher(s). 4. Next to each Wowcher is a “View” button which can be used to open the Wowcher. 5. Specific redemption instructions are shown on each Wowcher under the heading HOW TO REDEEM. Please be aware the Wowcher code is case sensitive and needs to be entered exactly as it appears. 6. You need to redeem your Wowcher if you have not already done so and enter your delivery details to receive delivery of your order. You must do this before the expiry date printed on your Wowcher. Many Thanks Wowcher Team Thank you for your feedback,

Posted 1 year ago

“I have been kept waiting all week and was promised delivery for Friday 12/7 . Finally late in the day after I had been inquiring all day I was told they had raised a query with the merchant. Now I am asked to wait another 3 days before I hear. I need the item for Friday but now struggling to cancel for a refund. Also need to return damaged item.”

Helpful Report

Posted 1 year ago

Thank you for your review. I am sorry to hear your comments. I can see we have since spoken with you on your case. Please keep a look out for the merchant’s reply. Many Thanks Wowcher Team

Posted 1 year ago

“Bought a laptop, Never received said laptop, Contacted merchant, Contacted wowcher Told to wait 3 days Three times I've been told this by wowcher They aren't doing anything to help Wowcher obviously don't check reviews of the merchant they advertise Would definitely avoid at all costs”

Helpful Report

Posted 1 year ago

Thank you for your review. I am sorry to hear your comments. I can see we have since spoken with you on your case. Please keep a look out for the merchant’s reply. Many Thanks Wowcher Team

Posted 1 year ago

“DO NOT BOOK WOWCHER MYSTERY HOLIDAY! I can not give you a reference number because the holiday company you work along side has never provided us with one but HAS taken money from us... there really is a lengthy explanation to the process me and my boyfriend have been through and it seems other customers are experiencing the same according to Facebook pages created specifically to seek advice on scams that Wowcher provide! We have contacted Wowcher multiple times through the WhatsApp messaging platform but nothing has been done and we keep getting passed to another person each time! No booking confirmation taken our money and not entitled to a refund.... terrible experience”

Helpful Report

Posted 1 year ago

Thank you for your review. I am sorry to hear your comments. I can see we have since spoken with you on your case. Please keep a look out for the merchant’s reply. Many Thanks Wowcher Team

Posted 1 year ago

“Said free delivery but did not say free was only from specific location so was additional £20”

Helpful Report

Posted 1 year ago

Thank you for your feedback, I'm sorry to hear of your experience, delivery charges are per voucher, and this is advised on our website. If you still need assistance, please do reach out via the contact section on your account. Kind regards Wowcher

Posted 1 year ago

“Needed the code for tomorrow but the site wouldn't let me book😒”

Helpful Report

Posted 1 year ago

Thank you for your feedback, I'm sorry to hear of your experience, we will get back to you through email. Kind regards, Wowcher

Posted 1 year ago

“We are very disappointed that after 6 weeks of trying we are still waiting your confirmation . On replacement side panels for the planter we purchased order 57530067 Wowcher 3YWGQ3-4VW7KD We have been sent questions about the panels and have provided photo of the sides received which do not have the end legs Making the planter useless . Case No 08628797 Martin Pendlebury IF you cannot supply these end panels correctly within the next 7 days we would request a full refund . Yours Faithfully Martin Pendlebury”

Helpful Report

Posted 1 year ago

Thank you for your review. I am sorry to hear your comments. I can see we have since spoken with you on your case. Please keep a look out for the merchant’s reply. Many Thanks Wowcher Team

Posted 1 year ago

“I read all the information available before buying the voucher to check about delivery costs. There was no information. I then completed my sale and got my voucher. Upon redemption, I was greeted with a minimum £7.99 delivery charge. What a complete con! I checked other items available and all deliver costs were declared before buying, but not with the item I bought. I'm raging and won't use wowcher again.”

Helpful Report

Posted 1 year ago

Thank you for your feedback, I'm sorry to hear of your experience, delivery charges are per voucher, and this is advised on our website. If you still need assistance, please do reach out via the contact section on your account. Kind regards Wowcher

Posted 1 year ago

“I purchased a mattress from wowcher and received one £94 cheaper than the one I ordered I've contacted both wowcher and the merchant and both claiming I've got the right one the small print does say stitching or pattern may vary but no where does it say it will be a much cheaper mattress and totally different material and the mattress I received is on wowcher at the cheaper price wouldn't buy anything from this company has they are not interested once they have your money below the £169 mattress I ordered and the £74.99 0ne I received which is advertised at this much lower price and is clearly nothing like the one I ordered”

Helpful Report

Posted 1 year ago

Thank you for your feedback, I'm sorry to hear of your experience, we will get back to you through email. Kind regards, Wowcher

Posted 1 year ago

“This appalling company has stolen my money. They cannot be contacted by phone, text, e mail or even post. Do not use them, they are disgraceful”

Helpful Report

Posted 1 year ago

Thank you for your review. I am sorry to hear you’ve had some trouble with your purchase. I am afraid this Wowcher voucher was not redeemed in time and therefore no delivery was arranged. If a voucher is not redeemed, eventually it will expire and it will no longer be able to be used. This information was given prior to purchase; however, I will refund credit to your Wowcher account as a gesture of goodwill. This is for 100% of the value and this can be used immediately. Many Thanks Wowcher Team

Posted 1 year ago

“A total scam you Wowcher expired in a day they keep ure money with nothing in return should be closed down do not buy Scammers!!!!”

Helpful Report

Posted 1 year ago

Thank you for your feedback, I'm sorry to hear of your experience, we will get back to you through email. Kind regards, Wowcher

Posted 1 year ago

“Scammers take your money & you don't get item now disputing with credit card”

Helpful Report

Posted 1 year ago

Thank you for your review. I am sorry to hear your comments. I can see we have since spoken with you on your case. Many Thanks Wowcher Team

Posted 1 year ago

“It's ridiculous how long it takes to redeem the wowcher. Waste of time”

Helpful Report

Posted 1 year ago

“I placed an order 10 days ago and have not heard or seen my purchae. Tried following up but the mail box is full and has been for 2 days.”

Helpful Report

Posted 1 year ago

“Do not deal with this company. I ordered a suitcase, they took the money, did not deliver and now will not refund my money. I think they have stolen my money and they don't answer texts, phone calls or letters. An awful company”

Helpful Report

Posted 1 year ago

“Ordered 2 camping chairs in Grey and received them in Blue. I didn’t think it was that hard to send items as per the order. The seller sent me a link to return them and the refund would be made to me when they received them back. Could not return them as they were needed for a holiday at the weekend. Very disappointed and will not purchase from this seller again.”

Helpful Report

Posted 1 year ago

“I have had no response regarding delivery with respect to a purchase I made of a pop up gazebo. The company (Furniture Dealz) supposed to supply the gazebo has an incorrect mobile number on their website and is not responding to my emails. It is impossible to call Wowcher directly to talk to someone in their office. I am extremely unhappy about the service.”

Helpful Report

Posted 1 year ago

Thank you for your review. Please use the below, and this will guide you to complete the delivery; Wowcher sells vouchers that can be exchanged with the merchant for a product or service. Once the deal closes customers receive their Wowcher via email (your Wowchers can also be accessed in your Wowcher account under the “My Account” section). To use your Wowcher simply follow the steps below: 1. Log into your account (www.Wowcher.co.uk/login). 2. Click on "My Account" in the top right hand corner of the screen. 3. Once in your account you will see your purchased Wowcher(s). 4. Next to each Wowcher is a “View” button which can be used to open the Wowcher. 5. Specific redemption instructions are shown on each Wowcher under the heading HOW TO REDEEM. Please be aware the Wowcher code is case sensitive and needs to be entered exactly as it appears. 6. You need to redeem your Wowcher if you have not already done so and enter your delivery details to receive delivery of your order. You must do this before the expiry date printed on your Wowcher. Many Thanks Wowcher Team

Posted 1 year ago

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