Name: Wowcher
Address: PENTAGON OFFICE, SIR FRANK WHITTLE, DERBYSHIRE, Derby
Rating: 4.58

“Order placed and hasn’t arrived yet. Delivery due on or before 19th but nothIng as of 25th and no reply to email sent to seller”

Helpful Report

Posted 9 months ago

Thank you for your feedback, I'm sorry to hear of your experience, we will get back to you through email. Kind regards Wowcher

Posted 9 months ago

“This voucher is very missleading, it doesn't cover the full cost of 1 treatment but is just £10 towards a treatment over £50. It's also £20 more per person for weekends but this is only stated in the small print. Not happy with this at all.”

Helpful Report

Posted 9 months ago

Thank you for your review, I am sorry to hear of this. Your refund has now been processed, please allow 3-5 working days for the funds to return to your original payment method, a confirmation email will be with you shortly to confirm this. We are sorry this deal did not turn out as expected. Kind regards Wowcher

Posted 9 months ago

“This is the worst company I've ever known please run away from this company. When you place an order for an item, another item entirely is being delivered and when you try to complain there was no number to call just email and whatsapp, and whenever you message them they respond whenever they wishes and never acknowledge your words. They will choose the vendors word over yours. In a nutshell, they sell fake products but advertise good ones and there's no way you can return the item you bought. Run away from them. I order for a bed and matress but another inferior bed and matress was delivered, I complaint about this but nothing was done about it, now the bed and matress had spoiled, I can't use them anymore”

Helpful Report

Posted 9 months ago

Thank you for your review. I am sorry to hear your comments. I can see we have since spoken with you on your case. Please keep a look out for the reply. Many Thanks Wowcher Team

Posted 9 months ago

“Avoid Wowcher travel provided by Prime Holidays Breach of Contract and No Customer Support – Extremely Disappointing I purchased a holiday package from Wowcher, provided by Prime Holidays, and have had an awful experience. After redeeming my voucher on 8th October 2023, I was supposed to be contacted by Prime Holidays within 2 days, as per the contract. It is now well past that date, and despite sending multiple emails, texts, and even leaving voicemails, I have received no response whatsoever from Prime Holidays. They appear to be completely uncontactable. Worse yet, despite raising these concerns with Wowcher, I have received no meaningful support. The entire situation feels like dealing with a ghost organisation, with neither Prime Holidays nor Wowcher providing the necessary customer service or assistance to resolve this issue. I am now within my 14-day statutory period to request a refund, as outlined by UK consumer law, and have requested a refund due to breach of contract. The lack of communication and accountability from both Wowcher and Prime Holidays is extremely disappointing, and I would advise anyone considering this deal to be cautious. Avoid at all costs.”

Helpful Report

Posted 9 months ago

Thank you for your feedback, I'm sorry to hear of your experience. If you can provide more information, we will be more than happy to assist further. Kind regards Wowcher

Posted 9 months ago

“Purchase some items online on 27 feb.2024 till date, didn’t receive it”

Helpful Report

Posted 9 months ago

Thank you for your feedback, I'm sorry to hear of your experience. If you can provide more information, we will be more than happy to assist further. Kind regards Wowcher

Posted 9 months ago

“Absolute nightmare of a website! AVOID AVOID AT ALL COSTS!! I bought an item and paid only to realise that i’ve not received a confirmation email of my purchase, no order number, no receipt, there’s no way i can find where the order is in my account.. horrible experience.”

Helpful Report

Posted 9 months ago

Thank you for your review. Please use the below, and this will guide you to complete the delivery; Wowcher sells vouchers that can be exchanged with the merchant for a product or service. Once the deal closes customers receive their Wowcher via email (your Wowchers can also be accessed in your Wowcher account under the “My Account” section). To use your Wowcher simply follow the steps below: 1. Log into your account (www.Wowcher.co.uk/login). 2. Click on "My Account" in the top right hand corner of the screen. 3. Once in your account you will see your purchased Wowcher(s). 4. Next to each Wowcher is a “View” button which can be used to open the Wowcher. 5. Specific redemption instructions are shown on each Wowcher under the heading HOW TO REDEEM. Please be aware the Wowcher code is case sensitive and needs to be entered exactly as it appears. 6. You need to redeem your Wowcher if you have not already done so and enter your delivery details to receive delivery of your order. You must do this before the expiry date printed on your Wowcher. Many Thanks Wowcher Team Thank you for your feedback,

Posted 9 months ago

“Customer service non existent. Most unhelpful company I've ever dealt with. Can't even speak to anyone, just get a generated reply, repeating the same answer, no matter how you word a question. They waste your time in the hope you give up so they can keep your money.”

Helpful Report

Posted 9 months ago

Thank you for your feedback, I'm sorry to hear of your experience. If you can provide more information, we will be more than happy to assist further. Kind regards Wowcher

Posted 9 months ago

“PAID FOR ITEMS WEEK SAGO AND STILL HAVE NOT RECEIVED THEM 92 YEARS OLD CANNOIT AFFORD TO BE CONNED OUT OF WHAT MONEY I HAVE BY A COMPANY LIKE YOU - HAVE EMAILED YOU - SURPRISE SURPPRISE NO RESPONSE. I WANT MY GOODS OR MY MONEY BACK - SMALL DUCK ADVENT CALENDER AND ONE OTHER £9.99EACH. JEAN SUTCLIFFE - CARE HOME ADDRESS IN SOUTHPRORT SEFTON. PR9 9LN”

Helpful Report

Posted 9 months ago

Thank you for your feedback, I'm sorry to hear of your experience. If you can provide more information, we will be more than happy to assist further. Kind regards Wowcher

Posted 9 months ago

“Order never arrived , have been trying to get my money back for ten days , I get fobbed off continuously E Roberts”

Helpful Report

Posted 9 months ago

Thank you for your feedback, I'm sorry to hear of your experience. If you can provide more information, we will be more than happy to assist further. Kind regards Wowcher

Posted 9 months ago

“I have not received my parcel and it’s been an absolute nightmare having to speak to someone. It’s a stupid WhatsApp that’s a generated message. Worst company I have ever dealt with. DO NOT USE. I want a refund not a credit in my account.”

Helpful Report

Posted 9 months ago

Thank you for your feedback, I'm sorry to hear of your experience. If you can provide more information, we will be more than happy to assist further. Kind regards Wowcher

Posted 9 months ago

“Order 48160498. I ordered this on September 24th, but I have heard nothing since. No communication or item”

Helpful Report

Posted 9 months ago

Thank you for your feedback, I'm sorry to hear of your experience, we will get back to you through email. Kind regards Wowcher

Posted 9 months ago

“I’m still not sure if I have ordered the euro lottery tickets although I have paid the £9 . When I tried the email it wanted me to sight up to another site!!!”

Helpful Report

Posted 9 months ago

How to redeem Thank you for your review. Please use the below, and this will guide you to complete the delivery; Wowcher sells vouchers that can be exchanged with the merchant for a product or service. Once the deal closes customers receive their Wowcher via email (your Wowchers can also be accessed in your Wowcher account under the “My Account” section). To use your Wowcher simply follow the steps below: 1. Log into your account (www.Wowcher.co.uk/login). 2. Click on "My Account" in the top right hand corner of the screen. 3. Once in your account you will see your purchased Wowcher(s). 4. Next to each Wowcher is a “View” button which can be used to open the Wowcher. 5. Specific redemption instructions are shown on each Wowcher under the heading HOW TO REDEEM. Please be aware the Wowcher code is case sensitive and needs to be entered exactly as it appears. 6. You need to redeem your Wowcher if you have not already done so and enter your delivery details to receive delivery of your order. You must do this before the expiry date printed on your Wowcher. Many Thanks Wowcher Team Thank you for your feedback,

Posted 9 months ago

“Do not buy any holiday vouchers from Wowcher. The ‘trusted third parties’ are scamming for additional money / card details and won’t book anything without you paying £££ more. No response from the travel makers at all and useless customer service from Wowcher basically continually advising wait 24 hours time and time again. Shockingly bad customer service . Beware!”

Helpful Report

Posted 10 months ago

Thank you for your review. I am sorry to hear your comments. I can see we have since spoken with you on your case. Please keep a look out for the reply. Many Thanks Wowcher Team

Posted 10 months ago

“you are by far the worst i have had to deal with no tracking no updates nothing yet you still took my money”

Helpful Report

Posted 10 months ago

Thank you for your review. Please use the below, and this will guide you to complete the delivery; Wowcher sells vouchers that can be exchanged with the merchant for a product or service. Once the deal closes customers receive their Wowcher via email (your Wowchers can also be accessed in your Wowcher account under the “My Account” section). To use your Wowcher simply follow the steps below: 1. Log into your account (www.Wowcher.co.uk/login). 2. Click on "My Account" in the top right hand corner of the screen. 3. Once in your account you will see your purchased Wowcher(s). 4. Next to each Wowcher is a “View” button which can be used to open the Wowcher. 5. Specific redemption instructions are shown on each Wowcher under the heading HOW TO REDEEM. Please be aware the Wowcher code is case sensitive and needs to be entered exactly as it appears. 6. You need to redeem your Wowcher if you have not already done so and enter your delivery details to receive delivery of your order. You must do this before the expiry date printed on your Wowcher. Many Thanks Wowcher Team

Posted 10 months ago

“impossible to get in touch to get satisfaction”

Helpful Report

Posted 10 months ago

Thank you for your review, we appreciate the feedback and will relay it back to the appropriate team. If you still need assistance, please do reach out via the contact section on your account. Kind regards Wowcher

Posted 10 months ago

“The order was lost in transit, so I had to reorder. I haven’t been refunded yet.”

Helpful Report

Posted 10 months ago

Thank you for your review, we appreciate the feedback and will relay it back to the appropriate team. If you still need assistance, please do reach out via the contact section on your account. Kind regards Wowcher

Posted 10 months ago

“I made 2 orders flower bulbs and shoes total cost £21.98 you have taken my money but I didn’t receive my goods can you advise please”

Helpful Report

Posted 10 months ago

Thank you for your review. I am sorry to hear that. I am afraid one of Wowcher voucher was not redeemed in time and therefore no delivery was arranged. If the voucher is not redeemed, eventually it will expire and it will no longer be able to be used. This information was given prior to purchase, however I will refund credit to your Wowcher account as a gesture of goodwill. This is for 100% of the value and this can be used immediately. And for the other voucher which is still valid please use the below, and this will guide you to complete the delivery; Wowcher sells vouchers that can be exchanged with the merchant for a product or service. Once the deal closes customers receive their Wowcher via email (your Wowchers can also be accessed in your Wowcher account under the “My Account” section). To use your Wowcher simply follow the steps below: 1. Log into your account (www.Wowcher.co.uk/login). 2. Click on "My Account" in the top right hand corner of the screen. 3. Once in your account you will see your purchased Wowcher(s). 4. Next to each Wowcher is a “View” button which can be used to open the Wowcher. 5. Specific redemption instructions are shown on each Wowcher under the heading HOW TO REDEEM. Please be aware the Wowcher code is case sensitive and needs to be entered exactly as it appears. 6. You need to redeem your Wowcher if you have not already done so and enter your delivery details to receive delivery of your order. You must do this before the expiry date printed on your Wowcher. Many Thanks Wowcher Team Many Thanks Wowcher Team

Posted 10 months ago

“Had a reservation for tonight (07-09-2024) for an anniversary trip with my boyfriend I received an email at 2 am on the same day (which was 10 hours before check in) saying that the reservation has been cancelled with no explanation why. I have contacted the hotel and they said that Wowcher have cancelled the reservation and that there was now no availability if I want to book. I have tried to contact Wowcher but they don't have a phone number and you have to contact them through WhatsApp where you speak to a robot that in the end just tells you that someone will get back to you in 24 hours. I have previously bought things from Wowcher and have not had a problem but after this I will not be purchasing from them again.”

Helpful Report

Posted 10 months ago

Thank you for your review, I am sorry to hear of this. I can see you have since been refunded. We are sorry this deal did not turn out as expected. If there is anything else you need looking into, please do reach out via the contact us section on your account. Kind regards Wowcher

Posted 10 months ago

“Used for the first time in August. When my delivery arrived the box was opened, when I tried to put the parts together a major part was missing. I sent it back, took over a week for the company to acknowledge the return, they then informed Wowcher. It is now two weeks and no refund from Wowcher they keep asking the same stupid questions over and over, I have supplied photos of the return postage, along with photos and emails confirming that the firm has received it back, still no refund, will probably end up in the small claims court. Date of experience: 18 August 2024”

Helpful Report

Posted 10 months ago

Thank you for your review, I am sorry to hear of this. I can see you have since been refunded. We are sorry this deal did not turn out as expected. If there is anything else you need looking into, please do reach out via the contact us section on your account. Kind regards Wowcher

Posted 10 months ago

“I am absolutely disgusted with the way that wowcher has done nothing to help after sending me badly damaged refurbished dell chromebooks. The casing is not fixed around the keyboard and they do not turn off. They are faulty electrical items that are not fit for purpose. I am an elderly lady who has saved all year to provide my grandchildren with chromebooks in time for starting senior school. I have emailed many many times over the last few weeks to receive the same email over and over requesting pics and a list of the issues. Each time I send this information I receive the same email asking for pics and to list the issues. I have an appointment this Friday with trading standards to look at taking them to the small courts . I feel I have been left with no other option . I would not purchase through them again, I have two upset grandchildren and all this could of been avoided if they had just sent me return details for my refund. Wendy”

Helpful Report

Posted 10 months ago

Thank you for your review. I am sorry to hear your comments. I can see we have since spoken with you on your case. Please keep a look out for the merchant’s reply. Many Thanks Wowcher Team

Posted 10 months ago

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