Name: Wowcher
Address: PENTAGON OFFICE, SIR FRANK WHITTLE, DERBYSHIRE, Derby
Rating: 4.58

“Do not buy any holiday vouchers from Wowcher. The ‘trusted third parties’ are scamming for additional money / card details and won’t book anything without you paying £££ more. No response from the travel makers at all and useless customer service from Wowcher basically continually advising wait 24 hours time and time again. Shockingly bad customer service . Beware!”

Helpful Report

Posted 8 months ago

Thank you for your review. I am sorry to hear your comments. I can see we have since spoken with you on your case. Please keep a look out for the reply. Many Thanks Wowcher Team

Posted 8 months ago

“you are by far the worst i have had to deal with no tracking no updates nothing yet you still took my money”

Helpful Report

Posted 8 months ago

Thank you for your review. Please use the below, and this will guide you to complete the delivery; Wowcher sells vouchers that can be exchanged with the merchant for a product or service. Once the deal closes customers receive their Wowcher via email (your Wowchers can also be accessed in your Wowcher account under the “My Account” section). To use your Wowcher simply follow the steps below: 1. Log into your account (www.Wowcher.co.uk/login). 2. Click on "My Account" in the top right hand corner of the screen. 3. Once in your account you will see your purchased Wowcher(s). 4. Next to each Wowcher is a “View” button which can be used to open the Wowcher. 5. Specific redemption instructions are shown on each Wowcher under the heading HOW TO REDEEM. Please be aware the Wowcher code is case sensitive and needs to be entered exactly as it appears. 6. You need to redeem your Wowcher if you have not already done so and enter your delivery details to receive delivery of your order. You must do this before the expiry date printed on your Wowcher. Many Thanks Wowcher Team

Posted 8 months ago

“impossible to get in touch to get satisfaction”

Helpful Report

Posted 8 months ago

Thank you for your review, we appreciate the feedback and will relay it back to the appropriate team. If you still need assistance, please do reach out via the contact section on your account. Kind regards Wowcher

Posted 8 months ago

“The order was lost in transit, so I had to reorder. I haven’t been refunded yet.”

Helpful Report

Posted 8 months ago

Thank you for your review, we appreciate the feedback and will relay it back to the appropriate team. If you still need assistance, please do reach out via the contact section on your account. Kind regards Wowcher

Posted 8 months ago

“I made 2 orders flower bulbs and shoes total cost £21.98 you have taken my money but I didn’t receive my goods can you advise please”

Helpful Report

Posted 8 months ago

Thank you for your review. I am sorry to hear that. I am afraid one of Wowcher voucher was not redeemed in time and therefore no delivery was arranged. If the voucher is not redeemed, eventually it will expire and it will no longer be able to be used. This information was given prior to purchase, however I will refund credit to your Wowcher account as a gesture of goodwill. This is for 100% of the value and this can be used immediately. And for the other voucher which is still valid please use the below, and this will guide you to complete the delivery; Wowcher sells vouchers that can be exchanged with the merchant for a product or service. Once the deal closes customers receive their Wowcher via email (your Wowchers can also be accessed in your Wowcher account under the “My Account” section). To use your Wowcher simply follow the steps below: 1. Log into your account (www.Wowcher.co.uk/login). 2. Click on "My Account" in the top right hand corner of the screen. 3. Once in your account you will see your purchased Wowcher(s). 4. Next to each Wowcher is a “View” button which can be used to open the Wowcher. 5. Specific redemption instructions are shown on each Wowcher under the heading HOW TO REDEEM. Please be aware the Wowcher code is case sensitive and needs to be entered exactly as it appears. 6. You need to redeem your Wowcher if you have not already done so and enter your delivery details to receive delivery of your order. You must do this before the expiry date printed on your Wowcher. Many Thanks Wowcher Team Many Thanks Wowcher Team

Posted 8 months ago

“Had a reservation for tonight (07-09-2024) for an anniversary trip with my boyfriend I received an email at 2 am on the same day (which was 10 hours before check in) saying that the reservation has been cancelled with no explanation why. I have contacted the hotel and they said that Wowcher have cancelled the reservation and that there was now no availability if I want to book. I have tried to contact Wowcher but they don't have a phone number and you have to contact them through WhatsApp where you speak to a robot that in the end just tells you that someone will get back to you in 24 hours. I have previously bought things from Wowcher and have not had a problem but after this I will not be purchasing from them again.”

Helpful Report

Posted 9 months ago

Thank you for your review, I am sorry to hear of this. I can see you have since been refunded. We are sorry this deal did not turn out as expected. If there is anything else you need looking into, please do reach out via the contact us section on your account. Kind regards Wowcher

Posted 9 months ago

“Used for the first time in August. When my delivery arrived the box was opened, when I tried to put the parts together a major part was missing. I sent it back, took over a week for the company to acknowledge the return, they then informed Wowcher. It is now two weeks and no refund from Wowcher they keep asking the same stupid questions over and over, I have supplied photos of the return postage, along with photos and emails confirming that the firm has received it back, still no refund, will probably end up in the small claims court. Date of experience: 18 August 2024”

Helpful Report

Posted 9 months ago

Thank you for your review, I am sorry to hear of this. I can see you have since been refunded. We are sorry this deal did not turn out as expected. If there is anything else you need looking into, please do reach out via the contact us section on your account. Kind regards Wowcher

Posted 9 months ago

“I am absolutely disgusted with the way that wowcher has done nothing to help after sending me badly damaged refurbished dell chromebooks. The casing is not fixed around the keyboard and they do not turn off. They are faulty electrical items that are not fit for purpose. I am an elderly lady who has saved all year to provide my grandchildren with chromebooks in time for starting senior school. I have emailed many many times over the last few weeks to receive the same email over and over requesting pics and a list of the issues. Each time I send this information I receive the same email asking for pics and to list the issues. I have an appointment this Friday with trading standards to look at taking them to the small courts . I feel I have been left with no other option . I would not purchase through them again, I have two upset grandchildren and all this could of been avoided if they had just sent me return details for my refund. Wendy”

Helpful Report

Posted 9 months ago

Thank you for your review. I am sorry to hear your comments. I can see we have since spoken with you on your case. Please keep a look out for the merchant’s reply. Many Thanks Wowcher Team

Posted 9 months ago

“Too difficult to place order cant work out how-to apply voucher - don't know if I have placed order??? No confirmation ...very complicated and confusing unless you are 16years old!!!!”

Helpful Report

Posted 9 months ago

Thank you for your review. Please use the below, and this will guide you to complete the delivery; Wowcher sells vouchers that can be exchanged with the merchant for a product or service. Once the deal closes customers receive their Wowcher via email (your Wowchers can also be accessed in your Wowcher account under the “My Account” section). To use your Wowcher simply follow the steps below: 1. Log into your account (www.Wowcher.co.uk/login). 2. Click on "My Account" in the top right hand corner of the screen. 3. Once in your account you will see your purchased Wowcher(s). 4. Next to each Wowcher is a “View” button which can be used to open the Wowcher. 5. Specific redemption instructions are shown on each Wowcher under the heading HOW TO REDEEM. Please be aware the Wowcher code is case sensitive and needs to be entered exactly as it appears. 6. You need to redeem your Wowcher if you have not already done so and enter your delivery details to receive delivery of your order. You must do this before the expiry date printed on your Wowcher. Many Thanks Wowcher Team

Posted 9 months ago

“Had an awful experience from the get go! After booking the holiday, we were called with our deal- which was virtually impossible. Fly out at 10pm, have one day there but then need to fly back at 7am in the morning. (The hotel we were given was also 2.5 hours away from the airport). We were then offered an extension of an extra day but at a cost of £138. After speaking with other people that have people this deal, they have also ended up doing the same. We paid the extra because we wanted the holiday, little did we know they were only going to end up asking for MORE money. Our holiday was booked for October and they called at the end of august telling us the supplier had gone bust and our hotel had been cancelled so we need to pay another £90 to stay at a different hotel- which may I add, looked awful. I rang our original hotel to find out wowcher had actually cancelled our holiday in June! And waited 2 months to even try and contact me. The customer service team also lied multiple times on the phone to me saying they’d tried to contact me. (They had not, I checked my whole call log and argued with them that they could’ve emailed me and they still hadn’t). The ‘customer service team’ are the only people you can get through to if you ask to contact wowcher and they are not helpful at all. They just kept reiterating that it is not their fault the supplier has gone bust. Well it’s not our fault either! Why are we having to pay nearly £500 for a £99 holiday!!! We have got no where with this and all it’s caused is stress upon stress so we have now decided to get a refund of £100 for the hotel, as this is all they would offer us, even though we have spent way more than we should have done already on this deal. We will be now booking the hotel ourselves as we will not put up with being scammed by this company anymore. We have lost a lot of money and I’m writing this review to make sure other people are aware and do not fall into the same trap that we did.”

Helpful Report

Posted 9 months ago

Thank you for your review. I am sorry to hear your comments. I can see we have since spoken with you on your case. Please keep a look out for the merchant’s reply. Many Thanks Wowcher Team

Posted 9 months ago

“Ordered goods paid for them and never received the goods. About £70 pounds worth. I would nt even give them one star. Thieving company.”

Helpful Report

Posted 9 months ago

Thank you for your feedback, I'm sorry to hear of your experience, we will get back to you through email. Kind regards Wowcher

Posted 9 months ago

“I recently had an unfortunate experience with Wowcher involving a £65 credit that was issued due to an item being lost or damaged during transit. While the initial issue was handled efficiently, I encountered significant frustration when I discovered that my credit had expired just a few days before I tried to use it. Given that this credit was issued because of a problem on Wowcher’s end, and the fact that it had only expired by a few days, I had hoped for some flexibility. However, when I contacted customer service, I was met with a strict response pointing to their terms and conditions, with no willingness to consider my situation. I understand the need for policies, but it’s disappointing that Wowcher wasn’t willing to make an exception or extend the credit under these circumstances. The rigid approach left me feeling undervalued as a customer, especially considering that the credit expiry was just a few days past. This experience has made me rethink using Wowcher in the future, as their customer service seems to lack the flexibility and consideration that can make a significant difference in customer satisfaction. Advice: If you have a credit with Wowcher, be very cautious of the expiration date—even if it’s just a few days over, they might not be willing to help.”

Helpful Report

Posted 9 months ago

Thank you for your feedback, I'm sorry to hear of your experience. I have reinstated your expired credit for another 2 weeks. Your credit now expires on 11/10/2024 Please make sure to use it a day before expiry Please see the following link which contains a helpful video demonstrating how to spend your wallet credit: https://help.wowcher.co.uk/articles/faqs/how-to-use-credit-video/649962ed42417c2dcb612c76 Kind regards Wowcher

Posted 9 months ago

“You don't order a product. You order a voucher, which you then redeem on a vendors website. The vendor then charges additional, over priced, delivery charges. To cancel the order you need to message wowcher, which is takes a longer time than most other online buying sites. It's all a little overcomplicated. It's not for me.”

Helpful Report

Posted 9 months ago

Thanks for sharing your review. I'm sorry to hear about your experience. Your refund has been processed, and you can expect the funds to return to your original payment method within 3-5 working days. You'll receive a confirmation email shortly to confirm this. We apologise that the deal didn't meet your expectations. Kind regards Wowcher

Posted 9 months ago

“not received the orders made several weeks ago and no tracking updates. I have email receipts. What's going on with my purchases and the money taken for them?”

Helpful Report

Posted 9 months ago

Thank you for your review. Please use the below, and this will guide you to complete the delivery; Wowcher sells vouchers that can be exchanged with the merchant for a product or service. Once the deal closes customers receive their Wowcher via email (your Wowchers can also be accessed in your Wowcher account under the “My Account” section). To use your Wowcher simply follow the steps below: 1. Log into your account (www.Wowcher.co.uk/login). 2. Click on "My Account" in the top right hand corner of the screen. 3. Once in your account you will see your purchased Wowcher(s). 4. Next to each Wowcher is a “View” button which can be used to open the Wowcher. 5. Specific redemption instructions are shown on each Wowcher under the heading HOW TO REDEEM. Please be aware the Wowcher code is case sensitive and needs to be entered exactly as it appears. 6. You need to redeem your Wowcher if you have not already done so and enter your delivery details to receive delivery of your order. You must do this before the expiry date printed on your Wowcher. Many Thanks Wowcher Team

Posted 9 months ago

“An absolute joke of a company, DO NOT USE.....EVER!!”

Helpful Report

Posted 9 months ago

Thank you for your review. I am sorry to hear your comments. I can see we have since spoken with you on your case. Many Thanks Wowcher Team

Posted 9 months ago

“Ridiculous p&p price once ordered. Never again.”

Helpful Report

Posted 9 months ago

Thank you for your feedback, I'm sorry to hear of your experience, we will get back to you through email. Kind regards Wowcher

Posted 9 months ago

“Do not buy holiday vouchers as you don't get what you think charged me an extra £120 than I thought for a half decent flight going from one airport. I will not be buying from Wowcher again a rip off. Don't know about wow more like ooch. Disappointing DONT BUY from them cheaper elsewhere . Customer services just pass you on to others not helpful”

Helpful Report

Posted 9 months ago

Thank you for your review. I am sorry to hear your comments. I can see we have since spoken with you on your case. Please keep a look out for the merchant’s reply. Many Thanks Wowcher Team

Posted 9 months ago

“This company should be on rip off Britan. Their contracts send faulty good and neither Wowcher or the contractor has a phone number of are interested in resolving any issues.”

Helpful Report

Posted 9 months ago

Thank you for your review. I am sorry to hear your comments. I can see we have since spoken with you on your case. Please keep a look out for the merchant’s reply. Many Thanks Wowcher Team

Posted 9 months ago

“Dont understand if payment made and may have ordered twice trying to get item once! I have contacted via whats app says 24h for a reply.”

Helpful Report

Posted 10 months ago

Thank you for your review. I am sorry to hear your comments. I can see we have since spoken with you on your case. Many Thanks Wowcher Team

Posted 10 months ago

“Brought a suitcase set from Wowcher. Then I saw that it had £20 delivery so I requested a refund within 24 hours. Was given delivery for £5 so used the Wowcher. The suitcases from ground level.co.uk haven't arrived in the delivery date, I've messaged Wowcher and they have stopped replying. Now I have to contact my bank for chargeback. DO NOT USE WOWCHER!!”

Helpful Report

Posted 10 months ago

Thank you for your review. I am sorry to hear that, I can see your case has been passed over to the dedicated team, they will contact you on your case in the next 24 hours. Many Thanks Wowcher Team

Posted 10 months ago

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