Name: Wowcher
Address: PENTAGON OFFICE, SIR FRANK WHITTLE, DERBYSHIRE, Derby
Rating: 4.58

“This dress is far too small across the chest and leaves a massive gap almost down to your waist line. I ordered a size larger than I would normally need but is way too small.”

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Posted 1 year ago

Thank you for your feedback, I'm sorry to hear of your experience, we will get back to you through email. Kind regards Wowcher

Posted 1 year ago

“The mystery holiday is a scam, they tried to charge us an extra £130 for travelling on our preferred dates and tried to massively upsell add ons. Customer service is terrible and they ignore you. Avoid”

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Posted 1 year ago

Thank you for your review. I am sorry to hear that, i can see your case has been passed over to the dedicated team, they will contact you on your case in the next 24 hours. Many Thanks Wowcher Team

Posted 1 year ago

“PLEASE DO NOT USE WOWCHER - REFUSE TO REFUND - BEWARE If a voucher is not redeemed merchant does not receive the order so Wowcher keep your money and don't offer a refund!!!!!!”

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Posted 1 year ago

Thank you for your review, I am sorry to hear of this. I can see you have since been refunded. We are sorry this deal did not turn out as expected. If there is anything else you need looking into, please to reach out via the contact us section on your account. Kind regards Wowcher.

Posted 1 year ago

“Paid out right for bed no delivery”

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Posted 1 year ago

Thank you for your feedback, I'm sorry to hear of your experience, if you can provide more information we will be more than happy to assist further. Kind regards Wowcher.

Posted 1 year ago

“The deal promoted did not exist. The massage place explained they have asked for this to be removed from wowcher but this was not done.”

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Posted 1 year ago

“Dreadful company. Doesn’t refund postage costs for sending and returning faulty products. Avoid.”

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Posted 1 year ago

Thank you for your review, I am sorry to hear of this. Your refund has now been processed, please allow 3-5 working days for the funds to return to your original payment method, a confirmation email will be with you shortly to confirm this. We are sorry this deal did not turn out as expected. Kind regards Wowcher

Posted 1 year ago

“DO NOT DO MYSTERY HOLIDAY! on the phone the man said there is ALWAYS a supplement charge whatever you pick. There is so many hidden costs and charges on top of this customer service from Weekender breaks is dreadful: slow responses, the use aggressive sales tactics and will relentlessly push you to purchase an upgrade as well as send the same automatic message almost constantly. Save yourself the stress and hassle and just book it on your own terms.”

Helpful Report

Posted 1 year ago

Thank you for your feedback, I'm sorry to hear of your experience, we will get back to you through email. Kind regards Wowcher

Posted 1 year ago

“BEWARE, FALSE ADVERTISING! They sell cheap trips and then push you to “upgrade” to substandard hotel, different city or even country, and charge you double, or triple if you need more luggage. From various reviews I can see they can change everything last minute, direct tourist to closed hotels and even virtually hack into private Ryanair accounts! I will be reporting the company to trading standards, as this is clear example of misleading advertising, unfair deal and unreasonable and contradictory T&C. Book elsewhere if you want a peace of mind!”

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Posted 1 year ago

Thank you for your feedback, I'm sorry to hear of your experience, we will get back to you through email. Kind regards Wowcher

Posted 1 year ago

“Beware of their holiday deals! Beware of their holiday deals, it’s scam! I bought flights and good hotel for a couple of days in Mallorca. When they called me they tried to give me substandard hotel (with very bad reviews), wanted to charge me additional £99 per person and I wouldn’t even be in Mallorca guaranteed 40 hrs! They also charged me additional booking fee, which I did not authorised! I asked for a refund, as they clearly are not able to provide what I had purchased, but they seem to be very evasive and refused to cancel. Scam, they advertise cheaply only to push you to ‘upgrade’. Very unpleasant experience, book elsewhere to save your time, money and nerves!”

Helpful Report

Posted 1 year ago

Thank you for your review, I am sorry to hear of this. I can see you have since been refunded. We are sorry this deal did not turn out as expected. If there is anything else you need looking into, please to reach out via the contact us section on your account. Kind regards Wowcher.

Posted 1 year ago

“Ordered the bulb package and not yet received them”

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Posted 1 year ago

How to redeem Thank you for your review. Please use the below, and this will guide you to complete the delivery; Wowcher sells vouchers that can be exchanged with the merchant for a product or service. Once the deal closes customers receive their Wowcher via email (your Wowchers can also be accessed in your Wowcher account under the “My Account” section). To use your Wowcher simply follow the steps below: 1. Log into your account (www.Wowcher.co.uk/login). 2. Click on "My Account" in the top right hand corner of the screen. 3. Once in your account you will see your purchased Wowcher(s). 4. Next to each Wowcher is a “View” button which can be used to open the Wowcher. 5. Specific redemption instructions are shown on each Wowcher under the heading HOW TO REDEEM. Please be aware the Wowcher code is case sensitive and needs to be entered exactly as it appears. 6. You need to redeem your Wowcher if you have not already done so and enter your delivery details to receive delivery of your order. You must do this before the expiry date printed on your Wowcher. Many Thanks Wowcher Team

Posted 1 year ago

“I made an order and was told l had signed up for VIP which l had not. Then got two different invoices. Did not redeem voucher and wanted to cancel. You cannot talk to a human being being. It is all virtual. Money ben taken from my account even though l did not redeem voucher. There's no way to speak online with a person. Major scamming site.”

Helpful Report

Posted 1 year ago

Thank you for your review, I am sorry to hear of this. I can see you have since been refunded. We are sorry this deal did not turn out as expected. If there is anything else you need looking into, please to reach out via the contact us section on your account. Kind regards Wowcher.

Posted 1 year ago

“Bought a 4 night city break. Passed onto Travelodeal who use pressure and bully tactics and don't book what youve paid for unless you pay more money. If you try and refuse they tell you you lose all your money. Complained to Wowcher who couldn't have been less Interested and played dumb. Saying its a voucher and not their problem. Extremely bad compang and service. Wont ever use again.”

Helpful Report

Posted 1 year ago

Thank you for your review. I am sorry to hear that, i can see your case has been passed over to the dedicated team, they will contact you on your case in the next 24 hours. Many Thanks Wowcher Team

Posted 1 year ago

“Nice and easy ,redeeming little tricky ,couldn't redeem 1 single voucher ,try yourself.”

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Posted 1 year ago

“Complete scam, be sure to avoid Wowcher at all costs. I have had over £700 taken from my account by this company and they are ignoring all messages sent to their customer service team. I am obviously escalating the issue but for anyone thinking of using voucher, they have zero customer service but will happily taking your money.”

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Posted 1 year ago

“Big scam, I bought a trip that doesn’t exist and Wowcher is stealing my money!!! They don’t reply my messages, the merchant doesn’t reply my messages and there’s no phone number available. Don’t travel with them!”

Helpful Report

Posted 1 year ago

Thank you for your feedback, I'm sorry to hear of your experience, we will get back to you through email. Kind regards Wowcher

Posted 1 year ago

“Purchased a shed. No lining up between vendor and wowcher. Delivery date was set but the vendor was unable to meet the 5 days promised. Realising this early in the process i notified wowcher and asked for their help. I could only communicate with a bot. They told me to wait until the 5 days were up and then contact them. They were no help at all in trying to avoid the situation for developing tbe way it did.”

Helpful Report

Posted 1 year ago

Thank you for your feedback, I'm sorry to hear of your experience, we will get back to you through email. Kind regards Wowcher

Posted 1 year ago

“I bought 2 holiday vouchers from Wowcher last month that said I had to redeem within 48 hours. I did that so I could speak to the holiday provider but when I did the flights and hotels were not as advertised. The train connection instead of direct which is just 2 hours and 20 mins was 7 hours with multiple changes. I didn't book the holiday as this was not as advertised. Wowcher and the holiday companys' customer service have been bullying me and harassing me to book as I had redeemed the voucher. However you cant find out about the holiday until this is done. If you want the hotels that were advertised and reasonable flights you have to pay loads more. It is a con”

Helpful Report

Posted 1 year ago

Thank you for your feedback, I'm sorry to hear of your experience, we will get back to you through email. Kind regards Wowcher

Posted 1 year ago

“I won't use wowcher again Been diddled 2 and can't get any info on my paid for item when tracking the company is in China I was informed it was in London have been waiting a month no delivery tracking is rubbish and going round in circles”

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Posted 1 year ago

“I recently bought Office 365 Family which I have had an issue with installing it as I kept getting some sort of error messages. The so called merchant sent me several options but they all didnt work. Now all I want is my refund so I can get the product elsewhere but so far I have been fobbed off by both the merchant and Wowcher. I first logged my complaint on the 6th March - last message from the merchant (26 March) was that I was not due a refund because I redeemed my voucher....how else was I was supposed to use the voucher without redeeming it. Wowcher had asked me to wait on the merchant's response before they can deal with me. It has been 3 days now and although I have reached out to Wowcher they have not responded. All I want is my refund as I have not gotten what I paid for - simple!!!”

Helpful Report

Posted 1 year ago

Thank you for your review, I am sorry to hear of this. I can see you have since been refunded. We are sorry this deal did not turn out as expected. If there is anything else you need looking into, please to reach out via the contact us section on your account. Kind regards Wowcher.

Posted 1 year ago

“Absolute Nightmare Site. STILL NOT RESOLVED!! Absolute nightmare site. First time that I have used wowcher and I will not be using them again. Be warned that the 14 day no quibble refund is rubbish. I paid for a voucher in error. It has chosen the wrong item and decided that I would prefer a refund rather than putting the credit in to my wallet. At no time during my purchase was I told that I would require a Whats App account to receive my no quibble refund. I don’t have one and don’t want one. I am still trying to obtain a refund but. It is impossible. I am an OAP who really can’t afford to loose this money. I shall have to take some independent advice. All very stressful, wowcher appear to make it as hard as possible to resolve issues. 21Mar - Wowcher have requested that I send the order details direct. I now await an email confirming that they have received the information followed by the full credit. 22 Mar - still waiting for an acknowledgement email from Wowcher. 23 Mar - received a generic reply from wowcher. The purchase was made less than a week ago they say that they have a 14 day no quibble money back guarantee. Why are they refusing to refund the money when the 14 days has not expired. The first time that I requested the refund was 2 days after purchase. Again I await their response and hopefully this time it will be specific to my problem”

Helpful Report

Posted 1 year ago

Thank you for your review, I am sorry to hear of this. Your refund has now been processed, please allow 3-5 working days for the funds to return to your original payment method, a confirmation email will be with you shortly to confirm this. We are sorry this deal did not turn out as expected. Kind regards Wowcher

Posted 1 year ago

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