Name: Wowcher
Address: PENTAGON OFFICE, SIR FRANK WHITTLE, DERBYSHIRE, Derby
Rating: 4.58

“Voucher did not work - very unhappy”

Posted 4 months ago

Thank you for your feedback, I'm sorry to hear of your experience, we will get back to you through email. Kind regards Wowcher

Posted 4 months ago

“I really don't understand the VIP thing and finished up buying from another company because I didn't get a notification that the order was accepted”

Helpful Report

Posted 4 months ago

Thanks for sharing your review. I'm sorry to hear about your experience. Your refund has been processed, and you can expect the funds to return to your original payment method within 3-5 working days. You'll receive a confirmation email shortly to confirm this. We apologise that the deal didn't meet your expectations. Kind regards Wowcher

Posted 4 months ago

“Hard work to place a simple order it caused me great stress and I don't stress I'm a really calm person not sure I would use it again”

Helpful Report

Posted 4 months ago

Thank you for your review. Please use the below, and this will guide you to complete the delivery; Wowcher sells vouchers that can be exchanged with the merchant for a product or service. Once the deal closes customers receive their Wowcher via email (your Wowchers can also be accessed in your Wowcher account under the “My Account” section). To use your Wowcher simply follow the steps below: 1. Log into your account (www.Wowcher.co.uk/login). 2. Click on "My Account" in the top right hand corner of the screen. 3. Once in your account you will see your purchased Wowcher(s). 4. Next to each Wowcher is a “View” button which can be used to open the Wowcher. 5. Specific redemption instructions are shown on each Wowcher under the heading HOW TO REDEEM. Please be aware the Wowcher code is case sensitive and needs to be entered exactly as it appears. 6. You need to redeem your Wowcher if you have not already done so and enter your delivery details to receive delivery of your order. You must do this before the expiry date printed on your Wowcher. Many Thanks Wowcher Team

Posted 4 months ago

“Wowcher clearly do not care nor follow any kind of health and safety for the products they sell. Potentially dangerous goods that have been recalled due to fire at other retailers. Wowcher have NOT recalled these products leaving a potentially dangerous item in peoples homes. The heated airer in question has been on the news and in the papers for various retailers. Contacted CS who have been extremely unhelpful and since closed my ticket without actually responding to me or the issue in hand. It’s no wonder they’re cheap, if you worthy your life. Do not buy electrical goods via Wowcher. Since the above in Jan (2/3/25), I have had zero response from anyone at Wowcher regarding a potential fire hazard electrical item - despite been told I’d hear back from someone within 24 hours on 2/2/25.”

Helpful Report

Posted 5 months ago

Thank you for your feedback, I'm sorry to hear of your experience, we will get back to you through email. Kind regards Wowcher

Posted 4 months ago

“Product I ordered took 2weeks to arrive and was not suitable. £8.00 spent in delivery and return charges and a further £7.00 plus to be aVIP which I did not want. Wasted money which I can ill afford. Impossible to contact anyone at customer service”

Helpful Report

Posted 5 months ago

Thank you for your feedback, I'm sorry to hear of your experience, we will get back to you through email. Kind regards Wowcher

Posted 5 months ago

“Very hard to understand first time user..”

Helpful Report

Posted 5 months ago

Thanks for taking the time to leave your review. We really appreciate your feedback and will make sure it gets passed on to the right team. If you still need assistance, please do reach out via the contact section on your account. Many thanks, Wowcher Team

Posted 5 months ago

“Goods not received.no updates”

Helpful Report

Posted 5 months ago

Thank you for your feedback, I'm sorry to hear of your experience. If you can provide more information, we will be more than happy to assist further. Kind regards Wowcher

Posted 5 months ago

“New customer and unsure how the vouchers worked, paid £7.99 for a plant and by the time I realised I had not ordered from the actual supplier the voucher had expired. Contacted customer service to ask for some discretion as new customer, no good will shown, unable to speak to a person, just an AI bot just telling me voucher expired. Very poor customer service, unsubscribed and will be telling my networks to avoid this company.”

Helpful Report

Posted 6 months ago

Thank you for your review. I am sorry to hear that. I am afraid this Wowcher voucher was not redeemed in time and therefore no delivery was arranged. If the voucher is not redeemed, eventually it will expire and it will no longer be able to be used. This information was given prior to purchase, however I will refund credit to your Wowcher account as a gesture of goodwill. This is for 100% of the value and this can be used immediately. Many Thanks Wowcher Team

Posted 6 months ago

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Helpful Report

Posted 6 months ago

Thanks for taking the time to leave your review. We really appreciate your feedback and will make sure it gets passed on to the right team. If you still need assistance, please do reach out via the contact section on your account. Many thanks, Wowcher Team

Posted 6 months ago

“Total joke, mystery 'premium' gift is worthless. Don't bother!”

Helpful Report

Posted 6 months ago

Thank you for your feedback, I'm sorry to hear of your experience, we appreciate the feedback and will relay it back to the appropriate team. If you do not like the gift/item, the gift/item cannot be exchanged for an alternative gift/item. This does not affect your cancellation rights. Kind regards Wowcher

Posted 6 months ago

“DO NOT BUY £99 mystery holiday deal … I have no idea how this company have any good reviews when their is a Facebook with thousands of angry customers. DO NOT BUY THE MYSTERY £99 DEAL IT IS A CON!!!!! My daughter booked the deal and we knew we would have a supplement for Scottish airport however they are demanding £75 per person extra on top of the £99 for no changes what so ever apparently fees . When asked for a refund being ignored and passed to the third party company . Been fighting for weeks now and getting nowhere . Honestly not worth it at all, just go on sky scanner and booking.com you will get a better deal . We are now down £198 if we don’t pay another £150 for 2 nights in Poland an absolute joke. The Facebook page is Rip off Wowcher honestly so many people being ripped off by this company it’s unbelievable I can only assume they take down these reviews somehow as no way do they have so little negative ones on here when a Facebook page is dedicated to rip off sales and the page has thousands of people on it.”

Helpful Report

Posted 6 months ago

Thank you for your review. I am sorry to hear your comments. I can see we have since spoken with you on your case. Please keep a look out for the reply. Many Thanks Wowcher Team

Posted 6 months ago

“stly everyone getting scammed by Wowcher need to all start emailing Roland Bryan the CEO of Wowcher I can provide his email if anyone wants it as I can't put it on here for GDPR Regulations to make him sit up and listen about all the complaints that his team DO NOT SORT OUT and pass the buck after reading all the reviews on here and other platforms. I booked a 2 night break through Wowcher on Wednesday the 8th to Venice through their so called TRUSTED that's a laugh 3rd party travel agent called The Travel Makers whom I had to redeem the voucher with to get my travel information which straight away is a scam because in their small print it says once redeemed you have accepted their T&C's. But they came back with stupid flight times of 11am from Manchester to Paris with 4hr 30mins layover getting to Venice at 9pm total travel time of 10hrs, then returning 2 days later at 11.30am to Verona for a 5hr layover and getting back to Manchester at 11pm which is 12hrs travel time below are Wowchers and The Travel Makers terms that they should be adhering to. 1: Firstly no quibble money back guarantee within 14 days, but you have to redeem your voucher to get your travel information SCAM. 2: This does not impact the customer��s right to a change of mind refund within 14 days unless the holiday is booked. I changed my mind within 1hr after listening to the travel agents bullsh** and trying to upsell direct flights at another £127 per person and they just put the phone down and have since not replied to any emails and in a phone call said it was not their problem it rests with Wowcher to refund my money. 3: Minimum of 40 hours in your destination for any two-night break. Again out of a 2 day break with 40hrs minimum in Venice we would would be traveling 22hrs meaning resort stay of 26hrs SCAM 4: Once the booking is confirmed, the customer has then agreed to the holiday providers terms and conditions. I did not confirm anything with the travel agent after their SCAM to make more money from upselling more flights so should be entitled the a full refund no questions asked. 5: Please note, your holiday is not confirmed until you have been in contact with the holiday provider and received booking confirmation. AGAIN no booking confirmation as I told them they were trying to SCAM me out of more money. So it just leaves me to send an email to Roland Bryan and his team tomorrow stating if I don't get my refund promised within 48hrs, I will be reporting them to Trading Standards, ATOL, BBC Rogue Traders, BBC Fake Britain, and my bank for a chargeback if possible with my evidence and I will also be starting a claim through the small claims court and would love to see them in court.”

Helpful Report

Posted 6 months ago

Thank you for your review. I am sorry to hear your comments. I can see we have since spoken with you on your case. Please keep a look out for the reply. Many Thanks Wowcher Team

Posted 6 months ago

“Useless, telling me to redeem my wowcher yet when I try it tells me I don't have any!! Refund required please.”

Helpful Report

Posted 6 months ago

Thank you for your review. Please use the below, and this will guide you to complete the delivery; Wowcher sells vouchers that can be exchanged with the merchant for a product or service. Once the deal closes customers receive their Wowcher via email (your Wowchers can also be accessed in your Wowcher account under the “My Account” section). To use your Wowcher simply follow the steps below: 1. Log into your account (www.Wowcher.co.uk/login). 2. Click on "My Account" in the top right hand corner of the screen. 3. Once in your account you will see your purchased Wowcher(s). 4. Next to each Wowcher is a “View” button which can be used to open the Wowcher. 5. Specific redemption instructions are shown on each Wowcher under the heading HOW TO REDEEM. Please be aware the Wowcher code is case sensitive and needs to be entered exactly as it appears. 6. You need to redeem your Wowcher if you have not already done so and enter your delivery details to receive delivery of your order. You must do this before the expiry date printed on your Wowcher. Many Thanks Wowcher Team

Posted 6 months ago

“I had a terrible experience with a company that seemed more interested in making money than helping their customers. The instructions for redeeming the voucher were unclear, and they focused more on getting me to sign up for cashback offers. During the busy holiday period, I missed the redemption date, and they refused to assist me. Even after escalating the issue and explaining that the products were still available at the same price, they wouldn’t issue a new code, simply stating that I had missed the deadline. I also realized that the manufacturer wouldn’t receive any of the money, so Wowcher has lost me as a customer over £16.99. I won’t be dealing with this horrible company again.”

Helpful Report

Posted 6 months ago

Thank you for your review. I am sorry to hear that. I am afraid this Wowcher voucher was not redeemed in time and therefore no delivery was arranged. If the voucher is not redeemed, eventually it will expire and it will no longer be able to be used. This information was given prior to purchase, however I will refund credit to your Wowcher account as a gesture of goodwill. This is for 100% of the value and this can be used immediately. Many Thanks Wowcher Team

Posted 6 months ago

“Wowcher scammed me out of my money and not given me a refund yet. Been going out circles with their customer service. DO NOT BUY FROM THEM”

Helpful Report

Posted 6 months ago

Thank you for your review. I am sorry to hear your comments. I can see we have since spoken with you on your case. Please keep a look out for the reply. Many Thanks Wowcher Team

Posted 6 months ago

“The biggest lay in my life and waist 70+64 phone please don't order from them this is scame i can share pictures”

Helpful Report

Posted 7 months ago

Thank you for your review. Please use the below, and this will guide you to complete the delivery; Wowcher sells vouchers that can be exchanged with the merchant for a product or service. Once the deal closes customers receive their Wowcher via email (your Wowchers can also be accessed in your Wowcher account under the “My Account” section). To use your Wowcher simply follow the steps below: 1. Log into your account (www.Wowcher.co.uk/login). 2. Click on "My Account" in the top right hand corner of the screen. 3. Once in your account you will see your purchased Wowcher(s). 4. Next to each Wowcher is a “View” button which can be used to open the Wowcher. 5. Specific redemption instructions are shown on each Wowcher under the heading HOW TO REDEEM. Please be aware the Wowcher code is case sensitive and needs to be entered exactly as it appears. 6. You need to redeem your Wowcher if you have not already done so and enter your delivery details to receive delivery of your order. You must do this before the expiry date printed on your Wowcher. Many Thanks Wowcher Team

Posted 7 months ago

“Would love to give minus 5 but unable, ordered Christmas garland got a message to say delivered but not to my address had to go round neighbours to retrieve this was 10 days after agreed date. Item damaged unfit for purpose. Now the fun bit this was first and last time to use this shower of s—t totally fobbed off by there so emailed customer care team given 2 choices part refund with wowcher credit or return to there supplier at my cost somewhere in the states not supplied any address. Total cost was £20.00. Not sure how they’re getting good reviews check other websites they are appalling. Be careful obviously they think the can walk all over Joe Public. Luckily other options available. Happy Christmas.”

Helpful Report

Posted 7 months ago

Thank you for your review, we appreciate the feedback and will relay it back to the appropriate team. If you still need assistance, please do reach out via the contact section on your account. Many Thanks Wowcher Team

Posted 7 months ago

“Beware of False Advertising and Poor Service I recently ordered "high-end mystery gifts" from Wowcher, expecting quality products as described on their website. I spent £67.08, which included extra charges for gift wrapping and next-day delivery. What I received was shocking: - Low-quality, cheap items that didn’t match the description or the promised value. - No gift wrapping, just plain boxes tossed in white envelopes. - Late delivery, even though I paid for next-day service. When I reached out to customer service, they refused to provide a full refund, citing an absurd policy that opened boxes can’t be returned. How else was I supposed to inspect the items? They initially offered a partial refund of £23.97, which doesn’t even cover half of what I paid. After further complaints, they flat-out refused to assist further, showing no accountability or respect for consumer rights. This company is misleading customers with false advertising and failing to deliver on basic promises. If you value your money and peace of mind, avoid Wowcher at all costs. I’m taking further action with Trading Standards and leaving reviews everywhere to warn others. Wowcher has ruined my Christmas gift plans, and I’ll never trust them again.”

Helpful Report

Posted 7 months ago

Thank you for your feedback, I'm sorry to hear of your experience. If you can provide more information, we will be more than happy to assist further. Kind regards Wowcher

Posted 7 months ago

“I ordered an item and no voucher to redeem was sent. The amount is now deemed as credit. I have tried to use the credit for similar product but not allowed. I need my money refunded to my card please”

Helpful Report

Posted 7 months ago

Thank you for your review. I am sorry to hear your comments. I can see we have since spoken with you on your case. Please keep a look out for the reply. Many Thanks Wowcher Team

Posted 7 months ago

“Complained that their third party " the travel makers " haven't booked my holiday despite it being a gift for tomorrow. And they have done nothing. They passed me to travel makers who are con artists. Taken my money but not answering calls. Promising to sort the holiday but not responding. I will be going to trading standards.”

Helpful Report

Posted 7 months ago

Thank you for your feedback, I'm sorry to hear of your experience. If you can provide more information, we will be more than happy to assist further. Kind regards Wowcher

Posted 7 months ago

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