World of Secateurs - (formerly World of Felco) Reviews

Name: World of Secateurs - (formerly World of Felco)
Rating: 4.85

4.9 Rating 2,654 Reviews

96 %

of reviewers recommend World of Secateurs - (formerly World of Felco)

4.9

Based on 2,654 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“As an elderly lady wishing to purchase a pair of Green Handled Ladies Secatuers I was somewhat disappoionted to be informed I could not place the order over the phone and was instructed that I could only order online! Your colleague told me the model number to replace the ones I currently owned(but have lost) was No 6. I was able to ask a friend to kindly order these for me last week, they subsequently arrived on Saturday. I can confirm they are up to the standard of my old ones, but would have found it more helpful if the wording "Suitable for Ladies" was used in the catalogue.”

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Posted 1 year ago

“Order was meant to arrive next day.Did not arrive until 2 days later. I phoned to say parcel was not arriving next day and was told a refund would be issued for next day delivery charge. No refund received. Sent an email and refund ha now been received”

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Posted 1 year ago

“I've been really looking forward to getting my own pair of Felcos. Frustratingly, after a day of using them, I realised I couldn't loosen the bolts to take the secateurs apart. I've been trying to take apart my secateurs using the Felco tool, but the bolts absolutely will not move. So much so, the tool slipped and damaged the bolt. So I'm a bit miffed. I'm a professional gardener and have taken apart Felcos in the past many a time. These have come way too tight. Everything else about the item seems fine.”

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Posted 1 year ago

“Fast delivery good service”

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Posted 2 years ago

“Your Felco no.7 have a terrific reputation and I love mine. I bought some as a present but sadly the red cover of the rotating handle kept falling off. As they were less than six months old, I expected that a replacement would be forthcoming. Not so. After a few exchanges of email these secateurs were eventually returned and I now have them back again having been repaired. It remains to be seen if they are as good as new - I hope so.”

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Posted 2 years ago

“Correct blade arrived in good condition as per order”

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Posted 2 years ago

“Great quality secateurs would never buy another make. But unfortunately I cannot give 5 stars due to the very poor packaging. I ordered two pairs and paid over £150 and they arrived in a black bin bag with a big of bubble wrap. One plastic packing of the secateurs was crushed. Luckily was not damaged. Contacted Felco but felt they reply was not adequate that that's how they usually package!! Very disappointed in packaging and customer care!”

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Posted 2 years ago

“Price was good ,but delivery was too long and box arrived battered . When buying a quality item like this i would of expected a better service.”

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Posted 2 years ago

“Not too impressed by the website. Sparse information. Purchase was ok and delivery time satisfactory a week before Christmas. Bought as a present so disappointed that the plastic packaging was split with bits missing so was probably damaged before wrapping. Too late to send back and it was only the packaging but still disappointing for a premium product.”

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Posted 2 years ago

“Unfortunately the spring came out of the secateurs on the second time used and was lost in long grass . I have already raised this and a reply was received from Lorcan on 27th July but it does seem strange that such an important element fell out so soon . I have an older pair and this has never happened to date . The springs are not cheap to replace !”

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Posted 3 years ago

“Both of the products were satisfactory but nothing more.”

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Posted 3 years ago

“I was very happy with the quality of the product. However, when I placed the order on 28th December, I paid for next day delivery (£6.99). It was delivered on 4th January. I have not been offered a refund. As APS made it clear that they had been instructed by you that they could not leave the package in a 'safe place' it was very inconvenient. APS tracking was fine.”

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Posted 3 years ago

“Very disappointing”

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Posted 3 years ago

“Always wanted a pair of felco secateurs,but when I received them I was disappointed as when I cut my roses with them the spring doesn’t retract back every time , like my cheaper ones do”

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Posted 3 years ago

“Unfortunately the Felco holster we ordered was faulty as the clip on the back was too loose sp we rang to get a replacement. The gentleman we spoke to was helpful and is posting a replacement”

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Posted 4 years ago

“Unfortunately I was disappointed that the catch to release the blades was almost immovable! Had to do a bit of DIY. Haven’t had chance to try out the secateurs yet .”

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Posted 4 years ago

“Well you seem to have asked for a review before my order (an Xmas present) has arrived and I don't know where it is as APS do not recognise the tracking order so I have no idea where the Felco secateurs are and the communications could be much better. So if you have any further info let me know - your customer 07833117241 (Paul L)”

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Posted 4 years ago

“Love the secatuers. Arrived promptly. Excessive packaging however.”

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Posted 4 years ago

“I am very pleased with the secateurs. It would be worth looking in to how you could reduce the quantity of plastic they came in.”

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Posted 6 years ago

Author didn't leave any comments.

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Posted 6 years ago

World of Secateurs - (formerly World of Felco) is rated 4.9 based on 2,654 reviews