Workwear Express Reviews

Name: Workwear Express
Address: Cathedral Park, Belmont Industrial Estate, Cathedral Park, Belmont Industrial Estate, County Durham
Rating: 4.19

4.2 Rating 3,723 Reviews

79 %

of reviewers recommend Workwear Express

Company Reviews

Metrics

Info

4.2

Based on 3,723 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Workwear Express:

Get your own range of personalised clothing with free logo and free delivery all at the best prices the market.

Take a look at our free logo bundle deals for yourself and see exactly what we mean. Visit us using the link below.

Specialists in Personalised Workwear, Uniform and Promotional Clothing

We are unique in our industry in that we provide a full service, whether you are a large company looking for a complete uniform service or looking for promotional clothing and leisurewear.

Visit Website

Phone:

0800 028 5867

Email:

sales@workwearexpress.com

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Workwear Express 5 star review on 15th January 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I received some one elses artwork to approve, I emailed workwear express and told them, they didnt reply. Then I received my order which was awful quality I will not be using them again very poor service.”

Helpful Report

Posted 7 years ago

“I purchased numerous hoodies and t shirts and asked to be contacted so I can email across my company logo. I never received any contact and had a delivery of all items purchased with obviously no logo. I then rang up to explain and was told to send them back and you’d be in contact with me again to get my logo printed. All I got back from u all was a refund which in the end was probably not a bad thing!!!!”

Helpful Report

Posted 7 years ago

“I was asked to check the art work before printing - bearing in mind all away along the telephone had been correctly written - then when I was asked to check the main art work I did not notice that the telephone number had been incorrectly written. Also after only one wash the stitching on the t shirts has started to come undone. Not impressed. I did speak to someone on the telephone about the mistake with the telephone number and was told it was my own fault. Dare I say that I don't think we will be using you again”

Helpful Report

Posted 7 years ago

“you got a simple order wrong 3 times - the wrong colour 3 times - what more can I say, just glad I didn't get them logo'd with you!”

Helpful Report

Posted 7 years ago

“I ordered embroidery on Caps, it is very poor quality on product.”

Helpful Report

Posted 7 years ago

“They do not even deserve 1 star on my recent order. they have gone totally down hill, appalling customer service!!!”

Helpful Report

Posted 7 years ago

“extremely disappointed - not met expectations ordered 7 hi-vis jackets with screen printing on front left breast and back - 4 of these - the backs had stuck to the front on the heated transfer area. poor quality control”

Helpful Report

Posted 7 years ago

“Shirts measured two inches bigger than the size guide but after sending them back Workwearexpress just returned them to me saying the supplier says they fall within their tolerance. Also Workwearexpress list two sizes, which is unusual and you don't spot or expect this. They list the garment size (say Large = to fit 42/44" yet they also, two lines down, state the garment size of 46" (mine actually measured 48" so massive on a 42" chest). So, for a 42" chest I should have ordered a Medium at 40"! I have wasted £124 buying shirts that are way too big and that are bigger than the size guide; so my problem!”

Helpful Report

Posted 7 years ago

“i struggle to give them even 1 star on my recent order. they have gone down hill and i will not be using them again.”

Helpful Report

Posted 7 years ago

“Rubbish customer service! Wasn’t made aware of out of stock items after 2 weeks of the items being ordered! Had to chase ourselves. Would not recommend, ordered them in pleanty of time and half of the items that were ordered never turned up. Do not use them. Tshirts turned up and look awful too, nothing like the proofs.”

Helpful Report

Posted 7 years ago

“Absolutely diabolical customer service. It was one issue after another. Ordered t-shirts for a festival we were doing. The lady who took the order took the email address down wrong and we never got any proofs. Our festival took place on Thursday 12th April and we still hadn't heard anything on the Monday, so we called them and they said the 'XL's' were out of stock. The annoying thing was that we had to chase them and they didn't let us know. As we weren't sure what size was going to fit the people, we asked for 2 x XXL and 2 x L so that they would have a choice. So all in all, we were asking for 2 t-shirts as a gesture of goodwill. They refused to do this. They said they could offer free embroidery but we would have to pay for the t-shirts. I spoke with a manager and asked them if they could please do this as they hadn't even told us they were out of stock in the first place, but they refused. I decided to leave them and asked for a refund on 1 of the XL and replace with another Large. They then said that they only had 2 larges in stock and the other 2 should be with us on Friday. The lady on the phone said worse case scenario they would send it on a Saturday AM delivery. We've just received the 2 larges (Tuesday 17th April). They were dispatched yesterday! Our festival is now over and we are left with 2 t-shirts that we don't need. After the experience I had trying to get anywhere with them last week, I can't even be bothered to waste my energy dealing with them again and instead will ensure I spread the word as much as possible to NOT use this company. Had they resolved the issue in the first place, none of this would have been necessary. A company that clearly doesn't care about their customers and their reputation. STAY AWAY!”

Helpful Report

Posted 7 years ago

“ordered the overalls far too big not right measurements and when had to send them back refund took well over 2-3 weeks and was wrong that the overalls cost over £24 and the refund was only £18 ! will never use again”

Helpful Report

Posted 7 years ago

“Again, I put my trust in ordering again from them after my bad experience. I asked for a print of my logo.. I got that. Baring in mind my logo looks nothing like that as if they weren’t bothered to do it. Asked for a refund no reply back.”

Helpful Report

Posted 7 years ago

“I had paid quite a generous amount to customise a hard hat, with the customisation costing nearly four times the amount of the hat itself. However, if he logo I requested to be printed on the hat seems to be a very cheap sticker stuck on the front of the hat which doesn’t look very professional at all and I cannot recommend this product to any of my professional colleagues.”

Helpful Report

Posted 7 years ago

“Delivery Poor quality of print on garments Order still not fulfilled No follow up”

Helpful Report

Posted 7 years ago

“Poor customer service. Poor comm’s. Placed a note on my order to be told there was no note added & incorrect colours used on the design. This was WW Express’ 2nd chance with us. The first attempt was a jacket ordered as per the website size guidelines which when arrived, turned out to be labelled correctly, but at least 2 sizes too big. Then we were told it was within tolerances & sent back to us.”

Helpful Report

Posted 7 years ago

“I ordered 4 pairs of Skopes Cyprus Trousers, when the delivery came through I had been sent Skopes Rysdale Trousers, I contacted customer services who asked me to send these back, once they had received these back they would send the correct trousers to me, three weeks later I had a delivery today which I hope was the correct trousers but they have sent me the Skopes Rysdale Trousers again.. NOT HAPPY...”

Helpful Report

Posted 7 years ago

“Just about everything, and still have not received all of my order after it being placed on the beginning of march. Please feel free to look at the account.”

Helpful Report

Posted 7 years ago

“It has been well over 3 days since I paid for the order including express delivery, but the parcel did not arrive yet ! I called and emailed sales and customer services, but no reply from anyone !”

Helpful Report

Posted 7 years ago

“These guys quote items will be despatched in 5 days, its now been 15 days and no goods and they now telling me it will be another 7 days. Do not trust them.”

Helpful Report

Posted 7 years ago

Workwear Express is rated 4.2 based on 3,723 reviews