Workwear Express Reviews

Name: Workwear Express
Address: Cathedral Park, Belmont Industrial Estate, Cathedral Park, Belmont Industrial Estate, County Durham
Rating: 4.19

4.2 Rating 3,723 Reviews

79 %

of reviewers recommend Workwear Express

Company Reviews

Metrics

Info

4.2

Based on 3,723 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Workwear Express:

Get your own range of personalised clothing with free logo and free delivery all at the best prices the market.

Take a look at our free logo bundle deals for yourself and see exactly what we mean. Visit us using the link below.

Specialists in Personalised Workwear, Uniform and Promotional Clothing

We are unique in our industry in that we provide a full service, whether you are a large company looking for a complete uniform service or looking for promotional clothing and leisurewear.

Visit Website

Phone:

0800 028 5867

Email:

sales@workwearexpress.com

Write Your review

Tell us how Workwear Express made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Workwear Express 5 star review on 15th January 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I found the polo shirts I bought were not of a great standard I’ve only worn them twice & they are already baggy!!!”

Helpful Report

Posted 7 years ago

“Where to start? 1. I placed an order with a printed logo and had to chase to know where to send the artwork. One week. 2. The artwork was arranged - that was the most efficient bit - very quick and helpful 3. Polo shirts arrived. Printing on back of polo shirts was disgraceful. There was a difference in position between 10cms and 17cms from back neck. 7cm tolerance? Seriously unimpressed. 4. Order supposed to be collected but DPD couldn't arrive due to snow. I requested collection to be rearranged. Had to chase again after one week. DPD collected 09/03 and still no feedback as of 19/03. 5. Have requested full refund. No longer want the order fulfilled as I have completely lost faith in Workwear Express. Needless to say, have not had a reply to my email requesting this.”

Helpful Report

Posted 7 years ago

“Terrible company, yes the products are fine but getting them is a major challenge. Deliveries don't come when expected, when they do come it's in dribs and drabs rather than all together, with no prior warning that this is the case. Wrong items/placement of logos sent every time and then a nightmare to get replaced. Terrible customer service. Avoid!”

Helpful Report

Posted 7 years ago

“Absolutely appalling customer service, 0 stars would be more accurate. Repeated problems with order being late/wrong combined with very rude and unhelpful staff. Have given this company so many chances to redeem themselves. To any small business owners - DON'T BOTHER, shop local and save yourself the hassle. They find ways to cut corners and deliver substandard products but I am still paying full price. Sneaky and underhand methods to say 'you were informed'. A repeat order should be exactly that, not what suits them.”

Helpful Report

Posted 7 years ago

“A round of applause... you've just LOST the business of a £700m plc company! Having been a customer of yours for 2 years, I previously never had any issues, so when placing a simple order for 5 polo's with multiple printed graphics, I'd have thought it would be fine... sadly not! How can I do business with a company that blatantly lied to me on 3 separate occasions by 3 different members of staff about this order, with the end result being told that they could not print the job at 4pm Friday when the garments were needed for the first of 5 trade shows starting on the Saturday. What makes it worse is that they had this job in their system for 2 weeks before deciding to inform me they couldn't do it. I appreciate things don't always go according to plan and simple alternative solution would have more than sufficed but instead they buried their head in the sand and hoped it would go away! absolutely shocking service... I even sent a follow-up email on the Friday to say, "listen, you dropped the ball on this occasion but if you still want to handle the job with an alternative, then I'm prepared to give you another try'.... I'm still awaiting for their email (you'd have thought they'd be chomping at the bit to put things right). Thankfully I have the audit trail of emails to verify how woeful they've been. Have now found a local company, slightly more expensive but happy to take a future order of around £17k in printwork.”

Helpful Report

Posted 7 years ago

“Original order had artwork missing, sent back and then order lost at the factory. Chased up a month after order and agreed to cancel order. Had to again chase up after 2 more weeks as refund had not been actioned. So now 6 weeks on, no order and no refund”

Helpful Report

Posted 7 years ago

“Colours were faint. Printing of same image was different on front and back of shirts. Font was different sizes when should have been the same. Shirts smelt toxic”

Helpful Report

Posted 7 years ago

“very poor service which are quick to make errors and slow to fix them! extremely disappointing service with goods which smell of vinegar! packing is as useful as a bin-liner. STAY AWAY”

Helpful Report

Posted 7 years ago

“You messed up the logos. You printed the same logo on both teeshirts (instead of two different logos). You printed the logo on the back of the (second) teeshirt instead of printing it on the front. You did not provide dimensions. On your proof the indicator says 5cm from the top whereas in fact its a lot lower down. The print itself (both) are not correctly aligned on the sides Net result - I can't really wear them. It's not what I wanted.”

Helpful Report

Posted 7 years ago

“Worst online experience ive ever had. Purchased the goods almost 2 weeks ago, only to find that when i sent an email on Thursday to enquire where my order was, i then received a credit note on saturday morning with absolutely no explanation or communication as to why my order has not yet been received. Terrible experience will not be purchasing items from here again and will certainly be warning others not to either.”

Helpful Report

Posted 7 years ago

“You would expect 3rd order to get things right but again wrong order 3 out of 3. VERY poor and the only reason i stayed was thanks to Dan in the web team. No discounts offered nothing!!. How you can get 3 orders with someone elses logo is beyond me, i even wrote a special note explaining to contact me before print but that was ignored!! In honesty 0 stars would be lucky but didn't have that choice!”

Helpful Report

Posted 7 years ago

“I wanted a logo on the left breast and website on the back of my Items. polo shirts came correct but Jackets and fleeces had the logo embroidered both front and back with no website. I checked that the approval they sent me was correct and it was. I emailed them with photos and asked what can be done. after not hearing anything for two days I called to see what was happening. I was told someone would call me the next day. The next day someone emailed me asking when they could arrange DPD to collect them. That was all. Not saying if the correct items will be done asap or anything. I said they could pick it up the following Monday. As it stands at the moment I have not received verification if this is happening, even though I have emailed to ask, or had any reply as to how they are sorting out the issue. They have appalling customer service. They should be sorting this out as quickly as possible for me, but they don't seem to care. Use someone else.”

Helpful Report

Posted 7 years ago

“Stormdri reversible 4000 jacket. Terrible Terrible service. This jacket was advertised as 47inches. I was 46 inches around chest. I read the previous review, which said the jacket was on the small side. So I went with the 47inches. When the jacket arrived it measured 54 inches around the chest. The give or take tolerance was +|- 1. I then entered into a tiresome exchange of emails with workwear express. Whereby the jacket was sent back to me after sending it off. With an email just stating it’s correct! No evidence to suggest they had indeed measured it. I had sent pictures of the measurements along the stormdri spec sheet measurements showing you how to measure the jacket correctly. I am so surprised by their reluctance to help, when they are at fault for advertising the correct size. Even the largest size Jacket only measures 53inches. Lord knows what that jacket actually measures. A terrible company that took so long to order and wait for the thing anyway! Not willing to correct a mistake because it was personalised. Now I am expected to wear a jacket that drowns me. A real shame because had they done the right thing in the first place they would have had all my business, all for the sake of £62. Beware and stay away from this company if you can. On the other hand clothes2order have been a dream and nothing is too difficult for them - a proper business. Thanks workwear express but no thanks. Never again!! If I could give it 0 stars I would”

Workwear Express 1 star review on 16th January 2018

Helpful Report

Posted 7 years ago

“Still have not received my hi viz jacket nearly two months since I put in my order”

Helpful Report

Posted 7 years ago

“When we first started using Workwear Express the quality of the personalisation and the service was excellent. Sadly, the last two or three times we have used this company, the quality of the personalisation has been poor. The embroadery department havs also made a number of errors after failing to read the notes provided with the order. Time to take our business elsewhere!!!”

Helpful Report

Posted 7 years ago

“Order has not arrived within the promised time, the pricing was not clear and when i contacted them to enquire on order times they could not even be bothered to reply. Absolute shambles!!!!!!!!!!!!!”

Helpful Report

Posted 7 years ago

“Order never arrived, was told delivery in 5 days, which never happened. Lied to by multiple members of staff, not called when I was told I would be called, disappointing service.”

Helpful Report

Posted 7 years ago

“Horrible company, my items took 6 weeks to arrive, turned up after the event I needed them for. Definitely not express service. I have tried to resolve the problem with the company but they are not interested in helping. All the mistakes for the delays were done by the company and I am the one out of pocket for this.”

Helpful Report

Posted 7 years ago

“I read the reviews on the website and everything looked great, however I clicked 'Read All Reviews' and now I'm here on the review site, I notice that you don't display the bad reviews on your website! I will not be going ahead with a purchase as this is quite shady in my book! Especially as you seem to have quite a few people saying they've had bad experiences. Luckily for you, people on your website won't see this review... let's hope they check here first!”

Helpful Report

Posted 7 years ago

“The got our order wrong! I received the wrong colour polo t-shirt and return them back to them. and we are still waiting for them to deliver the correct order. It is a total shambles and very bad customer services. I would NEVER used them again!! They are very quick to get your payment and then, lots of errors and miscommunication. and no-one cares!”

Helpful Report

Posted 7 years ago

Workwear Express is rated 4.2 based on 3,723 reviews