Workwear Express Reviews

Name: Workwear Express
Address: Cathedral Park, Belmont Industrial Estate, Cathedral Park, Belmont Industrial Estate, County Durham
Rating: 4.19

4.2 Rating 3,723 Reviews

79 %

of reviewers recommend Workwear Express

Company Reviews

Metrics

Info

4.2

Based on 3,723 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Workwear Express:

Get your own range of personalised clothing with free logo and free delivery all at the best prices the market.

Take a look at our free logo bundle deals for yourself and see exactly what we mean. Visit us using the link below.

Specialists in Personalised Workwear, Uniform and Promotional Clothing

We are unique in our industry in that we provide a full service, whether you are a large company looking for a complete uniform service or looking for promotional clothing and leisurewear.

Visit Website

Phone:

0800 028 5867

Email:

sales@workwearexpress.com

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Workwear Express 5 star review on 15th January 2025

Anonymous

Anonymous // 01/01/2019

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“Great value.quick service.good quality.”

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Posted 8 years ago

“We were very impressed with the quality of the product, as well as the very quick turnaround to get the products we needed last minute.”

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Posted 8 years ago

“Fast and efficient service and high quality work.”

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Posted 8 years ago

“Very happy with the hoodies and t-shirts, print on front and back very well done. Good quality fabric, and hoodies lovely and warm.”

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Posted 8 years ago

“Always good quality and on time, a great company to deal with.”

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Posted 8 years ago

“Answered phone promptly and the Ladies were courteous and as helpful as they could be. Still waiting to know when I will receive our outstanding delivery - hoping this will be soon as we really like Workwear Express. Just with out last two orders we have had a few problems”

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Posted 8 years ago

“The speed and quality of our polo shirts, sweatshirts and jumpers were brilliant ... about to order again ☺”

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Posted 8 years ago

“Very happy with the quality and quick delivery. I can recommend work wear express.”

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Posted 8 years ago

“Dispatched quickly, exactly what was expected”

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Posted 8 years ago

“Over 3 months since our original order, and we are still waiting for them to send the correct items, after they sent 7 incorrect items the first time. Countless emails and phone calls with customer service and we still don't seem to be getting anywhere.”

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Posted 8 years ago

“Customer service appalling - received the wrong order and I'm expected to constantly chase to get the original item? - that, might I add, was ordered over 6 weeks ago!! And I'm still waiting for the garment to arrive! NOT EXPRESS. The actual quality of the incorrect item I received is actually very good, which is disappointing as they are very competitively priced, so would have used again! Wouldn't recommend if you are seeking something quickly!”

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Posted 8 years ago

“Quick and easy I’ll use them again”

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Posted 8 years ago

“Although the finished product was great (barring one loose thread loop in the embroidery), the customer service and communication was absolutely appalling. I had to chase constantly over the space of two weeks to find out what status my order was at, whether the artwork had been proofed, when I could expect my order. The online tracking didn't work (blank page) and the order status never updated. The only emails I got were my initial order receipt, artwork proofs (once I'd chased multiple times), and an email from the courier on the morning of delivery.”

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Posted 8 years ago

“Nothing heard for a week after we placed the order, so we called to see what had become of it. It took a further 3 days to get the logo sorted, it felt like walking through treacle. It took 21 days to receive the order from placing it, that's so not Express. Two of the items turned up with the logos way down south, three days later we're still being fobbed off with, 'We're getting to your email'. First and last order with WWE. Also, looking at the testimonials, really? Talk about voting for yourself as no one else will. Have a look at the dates, they're all in lumps, dated the same, to get the ratings up. BTW, no complaint about the quality of the garments.”

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Posted 8 years ago

“First they lost our order. Then they re-created their own version of the order, meaning we were sent 7 incorrect items. I then spoke to someone, who told me they would collect the incorrect items the next Monday and deliver the missing items the following Wednesday. Neither of these things happened. Called and emailed again, speaking to the same person, who tried to pretend he had no prior knowledge of the orders. Was asked to send the same email I had the first time detailing the errors on the order, which I did (and received no response to either). Nothing happened. Received an email 4 days later to say the replacement items would be delivered once the others had been collected. Replied to ask when they would be collected. No response. Phoned up the following day and spoke to a new person, who asked me to send the email again, this time with pictures of the incorrectly delivered items. Again, no response to the email. Phoned the following day (today), Apparently they didn't receive the email. Forwarded it again while on the phone to them. They are now sending supposed to be collecting the incorrectly delivered items on Monday and replacing soon after. Bearing in mind that it is now 29th September, and we originally ordered on 13th July, I don't hold out much hope...”

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Posted 8 years ago

“Absolutely appalling service from start to finish on my initial order. I am a start up business and looked to WorkWearExpress.com to supply various items so as I could provide branded workwear for my launch of a food truck venture against a hard deadline. I ordered both printing and embroidery applied to examples of polo shirts, snap back caps, aprons and chef jackets. Over a period of some six weeks since the initial request, the first delivery was lost between them and their courier. After much conversation with the WorkWearExpress customer service team and its supervisory members, a second delivery was despatched and received a day later than the 'guaranteed' delivery date only to found to be incomplete. For a company who's packaging states to trust them on 'Price', 'Service' and 'Quality', don't believe everything you read!! I am now been told that I am facing further delays whilst chasing my refund.. Once my refund is received, I will not delay in investing those funds in their competition!”

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Posted 8 years ago

“We have ordered from Workwear Express for over 10 years and their service is always second to none and their staff are always very helpful when it come to asking for quotes etc. Very good customer service.”

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Posted 8 years ago

“took over 3 weeks and still haven't arrived, they not contacted me to let me no why or how long its going to take, seeking money back via paypal bad company be warned”

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Posted 8 years ago

“Initially I was quite happy with the service I received a seemingly quick response, however on receipt of the item, I found that the size was too big and arranged a return thro a very helpful young lady - I returned the item via Collect+ - the next thing I was aware of was a refund AND NOT the next size down as requested - not a good advert for the companies competence of dealing with a single item order - I would hate to think I had a large order with your company yours sincerely Mike Lightowler Mob 07502 618064”

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Posted 8 years ago

“Staff very helpful and order dealt with efficiently.”

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Posted 8 years ago

Workwear Express is rated 4.2 based on 3,723 reviews