Name: Workwear Express
Address: Cathedral Park, Belmont Industrial Estate, Cathedral Park, Belmont Industrial Estate, County Durham
Rating: 4.19

“Can’t get through to payment”

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Posted 6 years ago

“Nothing received”

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Posted 6 years ago

“Terrible service. Item sizes on website for the products we ordered were incorrect. Short aprons were even shorter by 150mm in length. Tedious process and returns policy even though I sent photo evidence of incorrect sized garments. Company wanted us to return and then do a review with the supplier before even making a decision. This should have been a straight FULL refund for items sold not as described. First time customer and will never use again.”

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Posted 6 years ago

“Workwear Express has left itself dependent on its sole courier's software to track deliveries. Unfortunately, the DPD driver in Buxton cannot follow simple instructions to leave items with 'any neighbour.' The very same autistic DPD driver had failed to leave my deliveries with my neighbours on eight previous occasions. As a paying customer I expect to select a courier service from a list of three companies. As Workwear Express ae wedded to DPD I have no option but to add Workwear Express to my blacklist of online vendors.”

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Posted 6 years ago

“The customer service I have received has been awful. Firstly the wrong items were delivered, I didn't get a returns label or any information. I had to ask about this which I emailed Connor Lowe about who said 'apologies for the mix up' and gave me a number to call. I then had to print out the collect plus label myself and returned the items, I was going to exchange but thought this would be too difficult. Finally I have been refunded the wrong amount as again the wrong items have been listed that I returned for some reason.I am currently in contact with Janet Fenwick and Mark Graham about this. Overall this has been an appalling service. Nick Barnes”

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Posted 6 years ago

“They put my order on hold never contacted me I had to call them when I items didn't arrive, no communication and they just dont seem to be bothered, will never use again”

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Posted 6 years ago

“Never had so much trouble to order two tee shirts with logos on. Finally after many fone calls got my money back.”

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Posted 6 years ago

“Returned a pair of work trousers to exchange for a different size as per return sheet only to be told my money was being refunded and no exchange was offered. Although the correct order was sent 1 pair of pants seemed slightly smaller on the waist size hence being returned as per instructions provided”

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Posted 6 years ago

Dear Customer, Firstly, I am really sorry that the service we delivered has led you to leave a negative review. We work really hard to ensure our customers are happy, at all times. I would like to discuss this with you further and see if I can turn this negative experience around. Could I please ask you to drop me a quick email, I can then find your order and follow up straight away with you. My email address is matthew.burrows@workwearexpress.com. Kind regards, Matt Burrows Sales Team Manager

Posted 6 years ago

“Wrong order, all t shirts ruined but due to short notice I had to use brand damaging uniforms. And I had to pay for them. This was a further kick in the teeth. I will not be using them again.”

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Posted 6 years ago

Dear Customer, Firstly, I am really sorry that the service we delivered has led you to leave a negative review. We work really hard to ensure our customers are happy, at all times. I would like to discuss this with you further and see if I can turn this negative experience around. Could I please ask you to drop me a quick email, I can then find your order and follow up straight away with you. My email address is matthew.burrows@workwearexpress.com. Kind regards, Matt Burrows Sales Team Manager

Posted 6 years ago

“Your asking for a review, but I haven’t received my order yet. A.S.Reece”

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Posted 6 years ago

“rubbish I think this website is fake no other websites make you confime your oder like this thanks I got no uniform now because of you”

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Posted 6 years ago

Hi, Thank you for taking the time to leave a review of your experience with us here at Workwear Express. We value all feedback from all of our customers and use each and every comment as part of our process of continued improvement in all areas. I can only apologise that you felt you didn't get the experience you would have liked. However, the artwork process we have in place is designed to ensure that all logos and designs are produced to the exacting standard that both you as a customer, and us as a company, would expect in every single order we produce. It gives you as a client the opportunity to make sure that the vision you had when placing the order has been exactingly replicated in the artwork proof as sometimes, an uploaded logo or text can look a little different when set against a particular garment colour than was initially anticipated. Again, thank you for taking the time to leave a review and if you would like to discuss this or any other aspect of the service we offer here at Workwear Express in further detail, please don't hesitate to give us a call on 0800 028 5867 or email customerservices@workwearexpress.com. Regards, John Workwear Express

Posted 6 years ago

“slow delivery, poor quality printing, overpriced. first and last order, congratulations on providing such a poor service.”

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Posted 6 years ago

Dear Customer, Firstly, I am really sorry that the service we delivered has led you to leave a negative review. We work really hard to ensure our customers are happy, at all times. I would like to discuss this with you further and see if I can turn this negative experience around. Could I please ask you to drop me a quick email, I can then find your order and follow up straight away with you. My email address is matthew.burrows@workwearexpress.com. Kind regards, Matt Burrows Sales Team Manager

Posted 6 years ago

“Ridiculously long delivery for two t-shirts, poor quality printing, first and last purchase and you just lost a customer, congratulations”

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Posted 6 years ago

Dear Customer, Firstly, I am really sorry that the service we delivered has led you to leave a negative review. We work really hard to ensure our customers are happy, at all times. I would like to discuss this with you further and see if I can turn this negative experience around. Could I please ask you to drop me a quick email, I can then find your order and follow up straight away with you. My email address is matthew.burrows@workwearexpress.com. Kind regards, Matt Burrows Sales Team Manager

Posted 6 years ago

“Very poor service, firstly had to pay for the full order before receiving visuals, then when i put order through we were told a week later you haven't got the colour we ordered, so had to unwillingly change colour, we are a charity and had a deadline to keep. After receiving the waistcoats, we counted 14 less from what we had ordered and 12 damaged waistcoats! Have now received the missing waistcoats 2 weeks later but still waiting for the 12 replacements.”

Helpful Report

Posted 6 years ago

Dear Customer, Firstly, I am really sorry that the service we delivered has led you to leave a negative review. We work really hard to ensure our customers are happy, at all times. I would like to discuss this with you further and see if I can turn this negative experience around. Could I please ask you to drop me a quick email, I can then find your order and follow up straight away with you. My email address is matthew.burrows@workwearexpress.com. Kind regards, Matt Burrows Sales Team Manager

Posted 6 years ago

“Very poor had caps embroidered had to return them as did not look good been waiting for new artwork this has not happed I have been the one chasing up my order. I have given up and will seek another company to carry out my work very disappointed with the poor communication”

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Posted 6 years ago

Hi Dieter, I have spoken to the relevant departments to make sure the communication speeds up. I have sent you an e-mail if you could please respond I am happy to help you further. Kind regards

Posted 6 years ago

“Received the t shirt order, very pleased with expected the 2 blouses to have the same motif and didn't. Follow up customer service was poor, won't be returning for the rest of my orders in the future. Good trial though, glad i didn't order more.”

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Posted 6 years ago

“Not happy with workwear Express as 2 of the 4 polos had logos that weren't level. I asked for embroidered logos but for some reason the order switched to print. Also ordered fleece with embroidered logo, but came with nothing. Did speak to someone at workwear Express and they said that's what I ordered. But I specifically want embroidered items as they look so much better and professional. I've binned them and gone else wear.”

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Posted 6 years ago

“I still cannot come to terms with the shocking (no other word) delivery of badly soiled, damaged, short numbers, wrong sized delivery of t shirts rammed into the parcel. Is one of your people taking revenge on you, can't be me, my first ever and last ever purchase from you? I wait to see how your refund process works. D Jones”

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Posted 6 years ago

“Poor quality print, one jacket was right with print on right sleeve, the other was wrong with print on left sleeve, very poor communication to have the wrong jacket replaced, the issue was sorted within 3 weeks. I would not recommend Workwear Express to anybody.”

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Posted 6 years ago

“One order came with 3 missing items and the other one it came a day later. When I sent my feedback no compensation from their side.”

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Posted 6 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Workwear Express Reviews