Workwear Express Reviews

Name: Workwear Express
Address: Cathedral Park, Belmont Industrial Estate, Cathedral Park, Belmont Industrial Estate, County Durham
Rating: 4.19

4.2 Rating 3,723 Reviews

79 %

of reviewers recommend Workwear Express

Company Reviews

Metrics

Info

4.2

Based on 3,723 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Workwear Express:

Get your own range of personalised clothing with free logo and free delivery all at the best prices the market.

Take a look at our free logo bundle deals for yourself and see exactly what we mean. Visit us using the link below.

Specialists in Personalised Workwear, Uniform and Promotional Clothing

We are unique in our industry in that we provide a full service, whether you are a large company looking for a complete uniform service or looking for promotional clothing and leisurewear.

Visit Website

Phone:

0800 028 5867

Email:

sales@workwearexpress.com

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Workwear Express 5 star review on 15th January 2025

Anonymous

Anonymous // 01/01/2019

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“Excellent customer service. Hannah and Mary delt with my problem . Would definately order from them again Julie”

Helpful Report

Posted 8 years ago

“The worst company I have ever dealt with. They struggled to get the order right then when they eventually delivered they hadn't printed as per the order and the quality of the items was really bad. They didn't bother replying when I contacted them about the items being printed incorrectly until I repeatedly chased them. They then argues, insisted on photos before collecting the goods and passed me from pillar to post. Eventually they acceoted that 15 of the 20 vests were printed incorrectly but wouldn't accept the logo and writing on the entire order was 1/3 smaller than it was meant to be despite having been sent design and photos of existing vests and agreeing to do exactly the same. I have contacted them several times since returning the vests and cannot get through to the manager who was dealing with this. She is also ignoring my emails. Definitely a company to avoid at all cost. Customer service-they don't know what it means!”

Helpful Report

Posted 8 years ago

“Great service. Highly recommended professional service. Great products provided in a timely manner. Be sure to ask for Hannah. Great customer service and an asset to the company.”

Helpful Report

Posted 8 years ago

“Fantastic service and quality will definitely order again”

Helpful Report

Posted 8 years ago

“Bombarded with emails to buy on Black Friday with discounts, but went to place orders and as we had logos to print they couldn't even get back to us with a price. Firstly came back (Saturday) with quote for embroidered logos after we previously stated that the jackets were waterproof and this wouldn't work, then came back saying they would revise the quotes. Still to receive a revised quote today (Thursday) so have cancelled the order. were also going to order more workwear for the staff but thought better of it. We are an existing customer with a staff of 18 and have ordered previously but I think this will be the last time. Its a pity as their quality is quite good, but their service is very poor.”

Helpful Report

Posted 8 years ago

“delayed delivery on all items - 2 items that were ordered and showing available on website were out of stock and not due back in until January - still no refund received for difference in cost - trying to return an item and they are not making it easy to do so and not much faith i will receive the refund for it either- staff manner via email leaves a bit to be desired on a customer service front as well - not very helpful - wont be using or recommending them to anyone.”

Helpful Report

Posted 8 years ago

“terrible service i they messed up my order and have been passed around to speak to different people for well over 5 weeks and they are just saying they can not fix it”

Helpful Report

Posted 8 years ago

“I rang to advise a recently-purchased garment was coming undone but there were no customer service staff available. So I was advised to email the team, which I did last week. Still no response and this, after a dreadful 'lost' order and 'out of stock' delays when we first ordered. The clothing isn't fit to work in; there's no express about the service and customers really don't seem that important. What do I have to do to get a decent result??? UPDATE: A very helpful lady called Hannah rang me back and was able to get the whole situation resolved more positively. Thank goodness for Hannah! She rang back when she promised, arranged for repair of the original item and also a replacement because of the inconvenience to us. Knew who to speak to to get things moving and told some key managers how their staff are performing. It is due to Hannah that I have increased my rating. She was professional, sympathetic and aware of the value of good PR. let's hope the rest of the organisation follows...”

Helpful Report

Posted 8 years ago

“Bought 3 pairs of overalls and the zips failed on all the pairs after wearing them for 1 month each. Told at customer care that was "wear and tear". This company is a joke . I have had overalls still ok after years of use . Workwear express told me 1 month was there life expectancy! what a joke.”

Helpful Report

Posted 8 years ago

“After initial problems the company did work with me to get them resolved but it took a lot of time and many phone calls to do this.”

Helpful Report

Posted 8 years ago

“The Quality of embroidery was exceptional, and the garment selection vast, but most of all the turnaround from order to delivery was very good, will definitely be using workwear express again!”

Helpful Report

Posted 8 years ago

“Good quality clothing, all orders are shipped quickly and staff at workwear keep in touch to let you know if orders are completed or if it's out of stock. We will defiantly use them again in the near future as all our staff are happy with the new uniforms from workwear. Thanks' to all involved, from ordering to delivery.”

Helpful Report

Posted 8 years ago

“GREAT VALUE FOR MONEY, FAST TURN AROUND”

Helpful Report

Posted 8 years ago

“The artwork was great most of the garments were too but the customer service is appalling.Our polo shirts started to go a nasty colour on the ribbing (collar & cuffs) after only about 20 - 25 wears. I returned them and was told we had had them too long.”

Helpful Report

Posted 8 years ago

“We ordered t shirts for our gift shop through Workwear Express and they made the whole process very simple. We had great communication from them and are happy with our order. The t shirts are nicely printed and made from good quality cotton. We'll be ordering again in the future!”

Helpful Report

Posted 8 years ago

“placed an order exactly a month ago over the phone. most of the order arrived within a week but some polo shirts and t shirts were out of stock so they weren't sent. A month later and i still dont have them. i contacted them 10 days ago and was promised them by the end of last week. Contacted them again today to be told they'll be with me by the end of the week. At no point have they contacted me to let me know the items werent in stock or that there would be a delay.”

Helpful Report

Posted 8 years ago

“The order was initially placed in July. I was alarmed to learn that an item wouldn’t be in stock until 13th Oct (black polo shirts- hardly something exotic!); However, I said that so long as I would get them then, that was OK, and I would wait… I was promised this was the case and that I would have to do nothing further. Then I had to chase, to find out (would my items ever have been sent if I didn’t, I wonder) if they were forthcoming to now be told that there’s another 6 weeks added? Lovely way to treat a charity who potentially could have been a regular customer, as the products themselves were OK. We will go elsewhere.”

Helpful Report

Posted 8 years ago

“Good products, good price.”

Helpful Report

Posted 8 years ago

“I had previously loaded a logo to be embroidered on my last order, due to text the embroidered logo had to be quite large. So I ordered it anyway. When it cam e to a new purchase, I had spoken to my designer and paid for a revised logo so it could be smaller when embroidered. I uploaded this for a new order. You then contacted me to say the logo would be large. It took 7 phone calls, 4 emails to confirm you were using the new design, as you kept telling me the logo would be large - I kept asking 'Are you using the new uploaded logo' each time you said yes. Eventually the order came and you had used the wrong logo - the old one. There is even an internal email you copied me in on where one of your staff tried to tell you this, but still the wrong stuff came. I just couldn't be bothered raising this with you after the purchase. Maybe listen to your customers???”

Helpful Report

Posted 8 years ago

“My order arrived and the time it took to reach me from the time of placing the order, I wouldn’t use the word ‘express’ in the company name. My order finally arrived and the polo shirts didn’t even have the embroidery on. I asked this cost be refunded and items collected, so far no refund and no collection...... POOR”

Helpful Report

Posted 8 years ago

Workwear Express is rated 4.2 based on 3,723 reviews