Workwear Express Reviews

Name: Workwear Express
Address: Cathedral Park, Belmont Industrial Estate, Cathedral Park, Belmont Industrial Estate, County Durham
Rating: 4.19

4.2 Rating 3,723 Reviews

79 %

of reviewers recommend Workwear Express

Company Reviews

Metrics

Info

4.2

Based on 3,723 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Workwear Express:

Get your own range of personalised clothing with free logo and free delivery all at the best prices the market.

Take a look at our free logo bundle deals for yourself and see exactly what we mean. Visit us using the link below.

Specialists in Personalised Workwear, Uniform and Promotional Clothing

We are unique in our industry in that we provide a full service, whether you are a large company looking for a complete uniform service or looking for promotional clothing and leisurewear.

Visit Website

Phone:

0800 028 5867

Email:

sales@workwearexpress.com

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Workwear Express 5 star review on 15th January 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This parcel was due to arrive last Wednesday it didn’t so I phoned your computer any who said that they couldn’t find it so would issue a replacement one which would arrive at my address not the pick up point on Monday it didn’t arrive so I assume I have to collect from the pick up point after all not very happy”

Helpful Report

Posted 6 years ago

“I've used WE for past few years and never had an issue with orders...until now! Put an order through and asked specifically for Logo on back of vis vests. Followed steps carefully and expected a proof to be forwarded prior to print. Workwear Express made an assumption that I wanted a previous order with Text on back not Logo even though the website clearly has a choice of Logo. Apparently the customer is not always right and I was informed that this is what I ordered over a year ago so they gave me the same. Unfortunately their customer service leaves a lot to be desired and have accused me of the mistake and would not refund. I didn't ask for a refund!!! Not so much as a discount on my next purchase to keep their customer even after their mistake. Poor performance Workwear Express-Will definitely seek a supplier who avoids problems not causes them. BUYER BE WARNED!”

Helpful Report

Posted 6 years ago

“Do not use this company ! I ordered a brown apron for my son in law in Belfast and instead received 4 black polo shirts. On complaining by phone they sent a courier to collect the shirts, but still no sign of the apron at either address, although they are happy to take my money!”

Helpful Report

Posted 6 years ago

“Ordred 100% polyester t-shirts and received 60/40 polyester and cotton. Contacted Work Wear and told can not help because they are printed t-shirt with my logo on them! Not my fault they sent the wrong t-shirts!!”

Helpful Report

Posted 6 years ago

“Size not as advertised - way bigger than standard sized garments. Didn't complain initially as no big deal for 3 t shirts. Received a call from customer care 4 days ago, just them checking to see if order was okay. Discussed the sizing issue, was told that someone would call me back later than day to sort the issue, which I thought was great. No call though, which means not only am I disappointed with the sizing, but the fact I was contacted to check everything was okay, to the not follow up on a promise suggested by yourselves is very poor form.”

Helpful Report

Posted 6 years ago

“Delivered to the wrong address due to a technical error and no attempt to resolve. Will be re-writing this review wherever possible.”

Helpful Report

Posted 6 years ago

“Ordered online to be collected and only to be told It’s delivery only. Spoke to customer service with screen shot to prove I could collect it. They were not aware of this. Uniform itself was wrong size. The company will taking business elsewhere for future uniforms of employees.”

Helpful Report

Posted 6 years ago

“absolute rubbish asked for embroidery and got printed on polo shirts. after one wash which we did cooler than the temperature on polo shirts colour is fading and starting to come off would not recommend and never will use again total rubbish”

Helpful Report

Posted 6 years ago

“Poor embroidery quality. Shirt material gathered/pulled around logo and when returned for quality check we were told goods had passed a quality check as the issue was 'something that always happen on the polyester shirts'. Goods were then retuned to us. Why no warning of this issue on the website before order, or, at the time of order to give customers the option of ordering a different shirt where it does't 'alaways happen'? Poor.”

Helpful Report

Posted 6 years ago

“Very bad printing quality, colours come out a lot different even after i approved them. missing buttons on the Polo's Sizing is never accurate, very square jumpers. Used these before and everything was fine but it seems to lack quality for the amount of money spent. Wont be using again.”

Helpful Report

Posted 6 years ago

“I am pretty sure i was send used tops. The white piping was actually so dirty i an only assume it was previously work. It just looked dirty. Not worth money at all. I expect very good quality when i pay at least £17 for a top and all 3 came dirty. I was not happy at all.”

Helpful Report

Posted 6 years ago

“We ordered our products as we had done several times before but when I sent back a product after developing a fault after one day of wear, we were told that, as we had not brought it up within 24 hours of delivery, nothing could be done. A disgraceful way to treat repeat customers. Who opens and wears all their products within 24hours?”

Helpful Report

Posted 6 years ago

“First time Ive used this company and never again. Ordered items for now as in stock. Took my money and no emails. Contact them to see what is going on and told some items not due till august. Asked for my money back and told I would get email confirming this and still no email. Shocking.”

Helpful Report

Posted 6 years ago

Hi, Thank you for taking the time to leave a review and we can only apologise for the issues you've experienced. We can confirm that your order has been cancelled and you should have received an cancellation confirmation at 16:56 this afternoon. If there's anything else we can help with or you would like to discuss any aspect of your order further, please feel free to give us a call on 0800 028 5867. Regards, Workwear Express

Posted 6 years ago

“The printing on the back of the garments looks like a child had input the numbering all completely wrong won’t use again”

Helpful Report

Posted 6 years ago

“The tops themselves were of cheap quality and even though i ordered large the tops would be to small for a child. Very disappointed”

Helpful Report

Posted 6 years ago

“Terrible Service Clothing not arriving correctly Clothing sent not embroidered when is should be Embroidery terrible unable to read Very Very poor service will be looking at a replacement company”

Helpful Report

Posted 6 years ago

“Not happy with quality of customer service or postage. next day after purchase I got notification of parcel being sent and tracking number, 2 days later got message that parcel didn't make it to pick up shop, went back to courier local depot and without any further update on what's going on the parcel has been lying there for a week! they didn't make second attempt to deliver it, instead, after the week it was sent back to the shop and re-sent to my chosen pick up shop, workwear express didn't even bother to inform my about the reason of delay(courier's broken pda). Got my order with 2 weeks delay and not even an apology. I ordered fleece and bodywarmer, both size L, received items labeled as size L, fleece was OK, bodywarmer was so big I could wear it on my winter jacket. Wrote an email about this problem. That was 2 weeks ago, received zero response with instructions what should I do? Send back wrong item or whole order, get refund or replace? Nothing. I'm not shopping here ever again.”

Helpful Report

Posted 6 years ago

“I don't know why this happened, but the jacket I ordered for myself, a 6-foot tall man, was sized for a child. Completely useless. And no, I truly couldn't be bothered complaining, I'm in London UK and had already waited months for it. That's it, the last piece of clothing to be ordered from abroad!”

Helpful Report

Posted 6 years ago

“The work shoes were so bad. I wore them once and they made me walk like a cripple.”

Helpful Report

Posted 6 years ago

“Waiting for corrected order.”

Helpful Report

Posted 6 years ago

Workwear Express is rated 4.2 based on 3,723 reviews