Workwear Express Reviews

Name: Workwear Express
Address: Cathedral Park, Belmont Industrial Estate, Cathedral Park, Belmont Industrial Estate, County Durham
Rating: 4.19

4.2 Rating 3,723 Reviews

79 %

of reviewers recommend Workwear Express

Company Reviews

Metrics

Info

4.2

Based on 3,723 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Workwear Express:

Get your own range of personalised clothing with free logo and free delivery all at the best prices the market.

Take a look at our free logo bundle deals for yourself and see exactly what we mean. Visit us using the link below.

Specialists in Personalised Workwear, Uniform and Promotional Clothing

We are unique in our industry in that we provide a full service, whether you are a large company looking for a complete uniform service or looking for promotional clothing and leisurewear.

Visit Website

Phone:

0800 028 5867

Email:

sales@workwearexpress.com

Write Your review

Tell us how Workwear Express made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Workwear Express 5 star review on 15th January 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible company, yes the products are fine but getting them is a major challenge. Deliveries don't come when expected, when they do come it's in dribs and drabs rather than all together, with no prior warning that this is the case. Wrong items/placement of logos sent every time and then a nightmare to get replaced. Terrible customer service. Avoid!”

Helpful Report

Posted 7 years ago

“I ORDERED 5 T SHIRTS AS A BIRTHDAY PRESENT FOR MY BETTER HALF - HE HAS HIS OWN BUSINESS AND IMAGE IS VERY IMPORTANT TO HIM. HE WAS OVER THE MOON WITH THEM. THEY FIT REALLY WELL AND MORE IMPORTANTLY TO ME THEY WASH WELL. DAN OWEN HELPED ME CHOOSE THE TOPS AS THEY NEEDED TO BE GOOD QUALITY.”

Helpful Report

Posted 7 years ago

“Excellent service, first class communication, delivery within stated timescales, good quality product and a competitive price!”

Helpful Report

Posted 7 years ago

“delivery took far tool long and the sizes are not very accurate especially for the ladies”

Helpful Report

Posted 7 years ago

“Very polite & friendly staff, especially Dan. Nothing seemed to be to much trouble, so excellent customer service and the items of clothing we ordered with our logo, were good quality. Thanks”

Helpful Report

Posted 7 years ago

“Overall happy but surprised at the poor design quality of our Personalised hi vi and hard hat and no alternative solution given. Also a credit account won't be given. We have bec r been declined credit before on tools, materials, van, phones before!”

Helpful Report

Posted 7 years ago

“Great product, arrived when promised. Hannah Sanderson was very helpful and efficient.”

Helpful Report

Posted 7 years ago

“Second time I have placed an order, very fast service & prompt response to any issues. Will happily be using again in the future.”

Helpful Report

Posted 7 years ago

“Absolutely appalling customer service, 0 stars would be more accurate. Repeated problems with order being late/wrong combined with very rude and unhelpful staff. Have given this company so many chances to redeem themselves. To any small business owners - DON'T BOTHER, shop local and save yourself the hassle. They find ways to cut corners and deliver substandard products but I am still paying full price. Sneaky and underhand methods to say 'you were informed'. A repeat order should be exactly that, not what suits them.”

Helpful Report

Posted 7 years ago

“After issues with colour accuracys on the website and unhelpful service from certain members of the the team - Hannah Sanderson has been unbelievably helpful and really turned my opinion round of the service I received. She has amazing customer service abilities and really salvaged an unsatisfactory situation! Thank you again Hannah”

Helpful Report

Posted 7 years ago

“Been using Workwear Express for well over a year, 4 or 5 orders. Been pretty happy with the embroidery, a few applications not straight but not too noticeable when worn. Ordering online is easy enough. Almost every order something has been out of stock or not available to order in for weeks if not months. I have therefore asked for a refund against those items. Each time I have had to chase the refund, which shortly comes after chasing. This time I am a month in from my order and pre-payment and no one will even reply to my emails. I have raised the outstanding £72 refund with PayPal. Workwear Express have added a comment saying its been issued. Well, it hasn't.”

Helpful Report

Posted 7 years ago

“Really good quality fabric and well-made product. Very impressed”

Helpful Report

Posted 7 years ago

“lived up to its name with a quick delivery even to the USA, congrats!!”

Helpful Report

Posted 7 years ago

“Good service, quality & delivery. I am a sole trader so order clothing in small quantity, but feel that i am treated like a big company.”

Helpful Report

Posted 7 years ago

“A round of applause... you've just LOST the business of a £700m plc company! Having been a customer of yours for 2 years, I previously never had any issues, so when placing a simple order for 5 polo's with multiple printed graphics, I'd have thought it would be fine... sadly not! How can I do business with a company that blatantly lied to me on 3 separate occasions by 3 different members of staff about this order, with the end result being told that they could not print the job at 4pm Friday when the garments were needed for the first of 5 trade shows starting on the Saturday. What makes it worse is that they had this job in their system for 2 weeks before deciding to inform me they couldn't do it. I appreciate things don't always go according to plan and simple alternative solution would have more than sufficed but instead they buried their head in the sand and hoped it would go away! absolutely shocking service... I even sent a follow-up email on the Friday to say, "listen, you dropped the ball on this occasion but if you still want to handle the job with an alternative, then I'm prepared to give you another try'.... I'm still awaiting for their email (you'd have thought they'd be chomping at the bit to put things right). Thankfully I have the audit trail of emails to verify how woeful they've been. Have now found a local company, slightly more expensive but happy to take a future order of around £17k in printwork.”

Helpful Report

Posted 7 years ago

“Original order had artwork missing, sent back and then order lost at the factory. Chased up a month after order and agreed to cancel order. Had to again chase up after 2 more weeks as refund had not been actioned. So now 6 weeks on, no order and no refund”

Helpful Report

Posted 7 years ago

“Good quality and service”

Helpful Report

Posted 7 years ago

“Fantastic customer service, the polo t-shirts were exactly what I’d been looking for. Speedy delivery too!”

Helpful Report

Posted 7 years ago

“Easy to order process and quality garments”

Helpful Report

Posted 7 years ago

“Good clothing and quick dispatch will use again”

Helpful Report

Posted 7 years ago

Workwear Express is rated 4.2 based on 3,723 reviews