Woolacombe Bay Holiday Parks Reviews

Name: Woolacombe Bay Holiday Parks
Rating: 4.61

4.6 Rating 12,137 Reviews

100 %

of reviewers recommend Woolacombe Bay Holiday Parks

Company Reviews

Metrics

Info

4.6

Based on 12,137 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01271870343

Email:

goodtimes@woolacombe.com

Location:

Woolacombe Bay Holiday Park, Sandy Lane, Woolacombe
EX34 7AH

Write Your review

Tell us how Woolacombe Bay Holiday Parks made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Woolacombe Bay Holiday Parks 5 star review on 23rd April 2024

Verified Customer

Woolacombe Bay Holiday Parks 5 star review on 28th October 2023

Mrs Dovey

Woolacombe Bay Holiday Parks 5 star review on 24th October 2023

Mrs Iles

165

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Despite booking a gold new wave caravan, expecting it to be in good condition as new for 2017, we were disappointed to find it so filthy. Clean is a standard expectation which was not met at all. I don't think think the floor had ever been mopped and bathroom was revolting. I asked for it to be cleaned and when went back to caravan, I found some cleaning products had been left for me to clean myself! Have included a photo of a cloth after one wipe of the door, the whole floor was like this. I could not get rid of all the dirt.”

Helpful Report

Posted 6 years ago

“We stayed in b19 for one night after refusing the first caravan offered because of the smell and clenleness and got bitten by fleas from the sofa bed when we complained we were told they hadn't had any complaints about that caravan previous they”

Helpful Report

Posted 6 years ago

“No compassion to a horrible situation that occurred on our way down to stay, quick to take your money but no after care. I think that it is wrong that a organisation as big as Woolacombe Bay Holidays Park is more worried about having 1 empty space on a touring pitch than having satisfied customers and a bronze caravan full when availability is there and more revenue for the park. When this is how our day ended but because I did not ring 2 weeks before?? nothing can be done. Does it really matter if a touring pitch is empty or a bronze caravan is empty?? Sent 2 e mails and still waiting for a reply!!”

Helpful Report

Posted 6 years ago

“Greatly disappointed, having been to the parks for the last 6 years both with our tourer and in the site statics, we we're travelling down on Saturday with our caravan when our car broke down. The AA told us it was not safe to continue, at which point my partner rang the site to explain and see if we could pay the difference and come down in a hire car to stay in a static. The manager refused point blank saying they could not help us. Our 8 year old daughter is distraught as we are struggling to book anything else due to cost, so much for customer service!”

Helpful Report

Posted 6 years ago

“I have booked with sun promotion But was unable to include a pet So I have booked the same holiday with pet CHEAPER than the sun holiday same days . Why !! It appears that the Sun hold onto the deposite A CRAZY SITUATION I keep on getting a response from your personel "well put it on EBay and sell the Sun Promotion". BUT WHO IN THEIR RIGHT MIND WOULD BUY AN OVERPRICED HOLIDAY. JOBSWORTHS PERSONEL”

Helpful Report

Posted 6 years ago

Dear Mr Harvey, We're sorry to hear of your disappointment with your booking at one of our Parks made through a third party newspaper promotional offer. The Sun promotion is guaranteed to the lowest priced holiday and this is backed by a financial guarantee. The Sun states: "We guarantee that the price of your Sun Holiday from £9.50, with service charge, entertainment/clubroom passes and any peak date supplement added, will be the best price available for the exact same holiday at your chosen holiday park and holiday date in the same accommodation type. If you find it cheaper within 28 days of making your Sun booking, we’ll refund the difference plus £10!" Your original holiday was for Woolacombe Bay which is not running a 'free pass date' promotion as our two other Parks are on the date which you have booked. Based on Woolacombe Bay our lowest price online is £139 per break, through The Sun on the basis of the above is at £109.60 plus any additional booking fees which you need to pay to The Sun and which we do not receive. Bed linen is an additional charge on bookings made through The Sun whilst it is included on direct bookings - it would be fair to say that The Sun is the best price, booking direct online is the best value. However, in answer to your question the same holiday is not cheaper than with The Sun. The Park which you have booked as an alternative is running a 'free pass' offer making the base price £77.80 before booking fees. We're selling the same holiday online at £93.20 currently, again including linen. It's therefore fair to say that again the best price is through The Sun and the best value is booking direct. The Sun state clearly in their listings which Parks do take pets on the promotion and our own listings on their website states clearly: "Please note that pet friendly accommodation is not available for bookings made on this promotion." The Sun does have a booking condition regarding dogs: "Dogs are only permitted at parks in this offer that display the dogs permitted symbol in the park listings. One small/medium sized dog will be permitted in comfort category holiday homes at these parks if suitable accommodation is available. Please check with your holiday park before booking. Parks not displaying the dogs permitted symbol may accept dogs in specific holiday homes and this will be shown on your confirmation. A charge is made for taking a dog and payment should be made direct to your holiday park. In the event that a suitable accommodation is not available, no refunds can be made." The Sun does hold on to the deposit for the booking as part of their financial guarantee until the holiday has passed. They do this in case of a default by the holiday park operator. However, in this case there is no default as Woolacombe Bay Holiday Parks is able to provide the holiday as advertised and booked. Therefore The Sun are not able to refund the deposit and booking fees whilst Woolacombe Bay Holiday Parks is still able to offer the holiday as provided and booked, neither us nor The Sun doing anything which we have not stated in writing would be the case. I do think it is rather unfair to refer to our team members as "jobsworth personel". It would appear from your comments that they are genuinely trying to assist you given term 18 of The Sun's booking conditions which we and all operators must adhere to in order to provide a consistent experience to all guests booking on this popular promotion: "ABSOLUTELY NO AMENDMENTS WHATSOEVER can be made by you after your holiday application has been received by us. No refunds whatsoever can be made in the event of cancellation by you after the holiday confirmation has been issued to you in accordance with your application, unless the reason for cancellation is the fault of the park or operator." If you are able to pass the holiday onto family, friends or sell it on to someone meeting our own booking conditions as a family operator, then we make no charge for changing the name of the booking unlike many holiday operators. We do of course look forward to welcoming you to your pet friendly holiday with us where we're sure you'll have a great time and that, despite your present disappointment, you'll see that our own reputation for high standards is well deserved. Kevin Darvill Sales & Marketing Director

Posted 6 years ago

“Well what the brochure shows and adverts on Facebook couldn't show false advertising any worse if they tried !! We arrived after a 379 mile drive. Saw the caravan / shack. Turned round and came home. Still waiting for reply / refund Starting county court proceedings. Next week out of principal . No customer service just sarcastic / rude people. We sort of goes exactly with the site. Devon is fantastic. Do not be put of. Just don't go there. It's worn out. Filthy. They are fab places cheaper in the same area. I've never complained in my life before. But this was a joke. Maybe in court when we show pictures of the so called Hoilday retreat v brouchure. They may not think there so smart. A phone call / letter bk / no just plain ignorant.”

Helpful Report

Posted 6 years ago

“I slipped down some slippery stairs and ended up at the hospital with a sprained ankle. Staff did not offer any assistance during me stay when I was clearly struggling with getting around. Very disappointed”

Helpful Report

Posted 6 years ago

“did not find touring pitches in front of shop at all suitable for holiday. More like overnight pull in places. Rowdy campers making noise until 1.30. Site has many activities on offer but the touring pitches just aren't up to the standard we have found elsewhere.”

Helpful Report

Posted 6 years ago

“Wanted seaview or information to book a caravan with seaview”

Helpful Report

Posted 6 years ago

“I tried to cancel holiday day afyer i booked it but they wouldnt refund money”

Helpful Report

Posted 6 years ago

“My husband and I was at woolacombe bay in may with our daughter and granddaughter and had a good time but we did not like the caravan. While we was there they had offers if you booked for July so we did but asked for a upgrade for my husband and I. Well July the 19th arrived and we made our way. When we got there they gave us the keys forC4. We nearly walked back out the caravan was not clean and had thick black cobwebs on chimney breast furniture could do with a good scrub and nothing was wiped down very very disappointing but we was so tired and hungry we stuck it out because the rest of the site was brilliant. Oh and it smelt of smoke. Shame we won't be going again.”

Helpful Report

Posted 6 years ago

“Went in April it was a great site caravan basic. So we thought we would come back but upgrade well we should have stayed at home in my nice clean home. Place was filthy.”

Helpful Report

Posted 6 years ago

“Booking was straight forward, and when we had to correct something customer service was excellent, however the holiday didn't meet expectations. We planned to spend the whole week on site, with a 17 month old, but there was very little for her to do. Caravan was clean, but bedrooms were very cramped. Booked aquatots but was complete waste of time. Drinks were ridiculously expensive, food came with chips and beans, no option to order individual items, staff were friendly and helpful. Only a couple of betty club activities all week, such as sand art, and had to ask for timetable. No mobile data in this part of Devon, camps WiFi was expensive and only provided a poor signal. Swimming pool was ok, nice and warm for toddler, pools pirate ship never had the jets working in the evening though. Spent most of time off site.”

Helpful Report

Posted 6 years ago

“We left after 15 minutes We drove 6.5 hours. We came we saw we left. Utterly disgusted Awaiting refund or will take it much further”

Helpful Report

Posted 6 years ago

“The 'Exclusive ' caravan we had was not in one of the best locations,as promised in the brochure with access down a sloping grass bank and being 40 yards from where you can park. Additionally it had more than a dozen issues from stained seats, missing window handle, bedside lights faulty, missing shower seal and saucepan with handle that actually cut my finger..some issues were fixed during our stay but others were not. Response to our letter of complaint felt like a pre-written 'Sorry' and it feels that we have simply been fobbed off.”

Helpful Report

Posted 6 years ago

“Caravan WAS dirty , not hovered , hairs In shower ,toilets not cleaned ,and dusty all the way through , I don't think its ever had a good clean ,there was dirt on all the skirting boards ,and the toilets didn't flush properly , needs to be sorted , because people will not go back .”

Helpful Report

Posted 6 years ago

Dear Mr Chauhan, We were sorry to hear that some aspects of your holiday did not meet your expectations and we acknowledge receipt of your email which has been passed to the General Manager at Twitchen House so they are aware of your feedback and can take the opportunity to investigate your concerns. If you would like a reply, please note that any correspondence must be in writing, from the lead guest on the booking and must be signed by the lead guest due to the Data Protection Act 1998. This should be sent to the Park’s General Manager. The General Manager will respond to your concerns within 28 days of receiving your complaint in writing. Thank you once again for bringing this matter to our attention. Yours sincerely, ^kd, social media team

Posted 6 years ago

“Made a mistake with payment, but received no help in rectifying. Too many rules and regulations and not enough customer care.!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!”

Helpful Report

Posted 6 years ago

“Worst touring park I have been to and I have stayed in some dives but the facilities at twitches house were disgusting for the money Toilet facilities for caravans were disgusting and not cleaned properly whilst there neither were the showers. Saunas not Switched on at advertised times. Caravan pitches extremely uneven. Bingo never seems to start at advertised times and staff tend to drag it out with things like calling the numbers back in different accents which some people found offensive. Facilities on the other sites are far better. Asked to be put close to facilities and when arrived there were pitches close that were free but would not move us. My father has breathing difficulties so found the not so warm showers hard to cope with and never tracked to the bingo as he would not make it back so not very disabled friendly. They could do with being regulated by the user and not set at a temperature to suite the park. Tried to have food one night at the park as it is advertised as served until late yet at 9.20pm was told the kitchen was closed after being watched by staff for 15 minutes looking at the menu. Also food could be served until bar closes as that's when most people want food and forced people off the park to get food including myself luckily that night I had not been drinking. Access to site is via a narrow lane and this was not mentioned when booking and at times struggled to get the caravan down there. The amusements arcade is not good either the prizes get stuck in the 2p machines and staff apparently have no access so have to fill out a form and collect the next day. Bowling alley was not totalling the scores up properly and again had to claim the money back the next day. Some machines were not even working at times either. Pool sign said closed yet people were in it??. Pool tables in the bar never working and it felt like a chore to get some one to get the ball out of the table too. Wifi is extremely expensive on your site and the one day I did buy it I struggled to get a signal on our pitch. I ended up buying a wifi dongle from vodaphone which gave me 8gb data for only £11. This meant as a caravan we saved £80 as There were 4 devices which is a lot of money. You could also mention on your website that there is minimal phone signal so people can be aware before travelling as our family panicked as they could not get hold of us. All in all not a good holiday and I do not think I would return in a hurry. There are far cheaper sites around the area with better, cleaner more disabled friendly facilities.”

Helpful Report

Posted 6 years ago

Dear Mr Bamber, We were sorry to hear that some aspects of your holiday did not meet your expectations and we acknowledge receipt of your email which has been passed to the General Manager at Twitchen House so they are aware of your feedback and can take the opportunity to investigate your concerns. If you would like a reply, please note that any correspondence must be in writing, from the lead guest on the booking and must be signed by the lead guest due to the Data Protection Act 1998. This should be sent to the Park’s General Manager. The General Manager will respond to your concerns within 28 days of receiving your complaint in writing. Thank you once again for bringing this matter to our attention. Yours sincerely, ^kd, social media team

Posted 6 years ago

“Really disappointing, staff rude, food not good and for platinum accommodation got a very shabby and slightly dirty place to stay, would not stay st golden coast again, slightly better experience the previous year at woolacombe bay, but would not book again due to how rough the guests and staff were, a lot of bad language in front of my 3&4 year old, not a happy holiday unfortunately”

Helpful Report

Posted 6 years ago

We were sorry to hear that some aspects of your holiday did not meet your expectations and we acknowledge receipt of your review which has been passed to the General Manager at Golden Coast so they are aware of your feedback and can take the opportunity to investigate your concerns. If you would like a reply, please note that any correspondence must be in writing, from the lead guest on the booking and must be signed by the lead guest due to the Data Protection Act 1998. This should be sent to the Park’s General Manager. The General Manager will respond to your concerns within 28 days of receiving your complaint in writing. Thank you once again for bringing this matter to our attention. Yours sincerely, ^kd, social media team

Posted 6 years ago

“I haven't even left yet and feel the need to write a review. Our lodge which isn't even a lodge it's a bungalow was dirty with a mouldy lolly pop and mouldy socks left in a draw. The mirror in the bathroom was cracked and dirty.the shower was dirty,the sofa bed was dirty and full of rubbish.breakfast was cold and when asked to re make it was put in a microwave and came out no hotter than before . The only good thing was the kids entertainment.”

Helpful Report

Posted 6 years ago

Dear Jordan, We were sorry to hear that some aspects of your holiday did not meet your expectations and we acknowledge receipt of your review which has been passed to the General Manager at Golden Coast so they are aware of your feedback and can take the opportunity to investigate your concerns. If you would like a reply, please note that any correspondence must be in writing, from the lead guest on the booking and must be signed by the lead guest due to the Data Protection Act 1998. This should be sent to the Park’s General Manager. The General Manager will respond to your concerns within 28 days of receiving your complaint in writing. Thank you once again for bringing this matter to our attention. Yours sincerely, ^kd, social media team

Posted 6 years ago

Woolacombe Bay Holiday Parks is rated 4.6 based on 12,137 reviews