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Woolacombe Bay Holiday Parks Reviews

4.6 Rating 12,412 Reviews
100 %
of reviewers recommend Woolacombe Bay Holiday Parks
4.6
Based on 12,412 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
On-time Delivery
97%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
Returns & Refunds
Returns Process
Easy
Read Woolacombe Bay Holiday Parks Reviews
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Phone:

01271870343

Email:

goodtimes@woolacombe.com

Location:

Woolacombe Bay Holiday Park, Sandy Lane, Woolacombe
EX34 7AH

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Caravan WAS dirty , not hovered , hairs In shower ,toilets not cleaned ,and dusty all the way through , I don't think its ever had a good clean ,there was dirt on all the skirting boards ,and the toilets didn't flush properly , needs to be sorted , because people will not go back .
Helpful Report
Posted 7 years ago
Dear Mr Chauhan, We were sorry to hear that some aspects of your holiday did not meet your expectations and we acknowledge receipt of your email which has been passed to the General Manager at Twitchen House so they are aware of your feedback and can take the opportunity to investigate your concerns. If you would like a reply, please note that any correspondence must be in writing, from the lead guest on the booking and must be signed by the lead guest due to the Data Protection Act 1998. This should be sent to the Park’s General Manager. The General Manager will respond to your concerns within 28 days of receiving your complaint in writing. Thank you once again for bringing this matter to our attention. Yours sincerely, ^kd, social media team
Posted 7 years ago
Made a mistake with payment, but received no help in rectifying. Too many rules and regulations and not enough customer care.!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Helpful Report
Posted 7 years ago
Worst touring park I have been to and I have stayed in some dives but the facilities at twitches house were disgusting for the money Toilet facilities for caravans were disgusting and not cleaned properly whilst there neither were the showers. Saunas not Switched on at advertised times. Caravan pitches extremely uneven. Bingo never seems to start at advertised times and staff tend to drag it out with things like calling the numbers back in different accents which some people found offensive. Facilities on the other sites are far better. Asked to be put close to facilities and when arrived there were pitches close that were free but would not move us. My father has breathing difficulties so found the not so warm showers hard to cope with and never tracked to the bingo as he would not make it back so not very disabled friendly. They could do with being regulated by the user and not set at a temperature to suite the park. Tried to have food one night at the park as it is advertised as served until late yet at 9.20pm was told the kitchen was closed after being watched by staff for 15 minutes looking at the menu. Also food could be served until bar closes as that's when most people want food and forced people off the park to get food including myself luckily that night I had not been drinking. Access to site is via a narrow lane and this was not mentioned when booking and at times struggled to get the caravan down there. The amusements arcade is not good either the prizes get stuck in the 2p machines and staff apparently have no access so have to fill out a form and collect the next day. Bowling alley was not totalling the scores up properly and again had to claim the money back the next day. Some machines were not even working at times either. Pool sign said closed yet people were in it??. Pool tables in the bar never working and it felt like a chore to get some one to get the ball out of the table too. Wifi is extremely expensive on your site and the one day I did buy it I struggled to get a signal on our pitch. I ended up buying a wifi dongle from vodaphone which gave me 8gb data for only £11. This meant as a caravan we saved £80 as There were 4 devices which is a lot of money. You could also mention on your website that there is minimal phone signal so people can be aware before travelling as our family panicked as they could not get hold of us. All in all not a good holiday and I do not think I would return in a hurry. There are far cheaper sites around the area with better, cleaner more disabled friendly facilities.
Helpful Report
Posted 7 years ago
Dear Mr Bamber, We were sorry to hear that some aspects of your holiday did not meet your expectations and we acknowledge receipt of your email which has been passed to the General Manager at Twitchen House so they are aware of your feedback and can take the opportunity to investigate your concerns. If you would like a reply, please note that any correspondence must be in writing, from the lead guest on the booking and must be signed by the lead guest due to the Data Protection Act 1998. This should be sent to the Park’s General Manager. The General Manager will respond to your concerns within 28 days of receiving your complaint in writing. Thank you once again for bringing this matter to our attention. Yours sincerely, ^kd, social media team
Posted 7 years ago
Really disappointing, staff rude, food not good and for platinum accommodation got a very shabby and slightly dirty place to stay, would not stay st golden coast again, slightly better experience the previous year at woolacombe bay, but would not book again due to how rough the guests and staff were, a lot of bad language in front of my 3&4 year old, not a happy holiday unfortunately
Helpful Report
Posted 7 years ago
We were sorry to hear that some aspects of your holiday did not meet your expectations and we acknowledge receipt of your review which has been passed to the General Manager at Golden Coast so they are aware of your feedback and can take the opportunity to investigate your concerns. If you would like a reply, please note that any correspondence must be in writing, from the lead guest on the booking and must be signed by the lead guest due to the Data Protection Act 1998. This should be sent to the Park’s General Manager. The General Manager will respond to your concerns within 28 days of receiving your complaint in writing. Thank you once again for bringing this matter to our attention. Yours sincerely, ^kd, social media team
Posted 7 years ago
I haven't even left yet and feel the need to write a review. Our lodge which isn't even a lodge it's a bungalow was dirty with a mouldy lolly pop and mouldy socks left in a draw. The mirror in the bathroom was cracked and dirty.the shower was dirty,the sofa bed was dirty and full of rubbish.breakfast was cold and when asked to re make it was put in a microwave and came out no hotter than before . The only good thing was the kids entertainment.
Helpful Report
Posted 7 years ago
Dear Jordan, We were sorry to hear that some aspects of your holiday did not meet your expectations and we acknowledge receipt of your review which has been passed to the General Manager at Golden Coast so they are aware of your feedback and can take the opportunity to investigate your concerns. If you would like a reply, please note that any correspondence must be in writing, from the lead guest on the booking and must be signed by the lead guest due to the Data Protection Act 1998. This should be sent to the Park’s General Manager. The General Manager will respond to your concerns within 28 days of receiving your complaint in writing. Thank you once again for bringing this matter to our attention. Yours sincerely, ^kd, social media team
Posted 7 years ago
I couldn't believe the state of the villa we stayed in. Ee pay £500 for a weekend where we couldnt even take a shower in our accommodation because it was so unclean out dated.The shower itself was filthy and was being held togtger by masking tape. I was very dissapoibted and would not recommend going here
Helpful Report
Posted 7 years ago
Dear Suzanne, We were sorry to hear that some aspects of your holiday did not meet your expectations and we acknowledge receipt of your review which has been passed to the General Manager at Golden Coast so they are aware of your feedback and can take the opportunity to investigate your concerns. If you would like a reply, please note that any correspondence must be in writing, from the lead guest on the booking and must be signed by the lead guest due to the Data Protection Act 1998. This should be sent to the Park’s General Manager. The General Manager will respond to your concerns within 28 days of receiving your complaint in writing. Thank you once again for bringing this matter to our attention. Yours sincerely, ^kd, social media team
Posted 7 years ago
Camping facilities, no views, packed in like sardines , noisy and resembled a car boot sale. could reach out and touch the tent next to us and could even hear their conversations. No privacy at all. Park itself is very small and as much accommodation as possible is packed in Children's sports facilities are poor and disappointing Food is terrible quality and both restaurants are within bars . Might be a nice idea to have a family restaurant away from loud noise and alcohol fuelled groups of people. My son was terrified. Website sold this holiday to ourselves reality is it is very small and you will be disapopointed
Helpful Report
Posted 7 years ago
We were sorry to hear that some aspects of your holiday did not meet your expectations and we acknowledge receipt of your review which has been passed to the General Manager at your Holiday Park so they are aware of your feedback and can take the opportunity to investigate your concerns. If you would like a reply, please note that any correspondence must be in writing, from the lead guest on the booking and must be signed by the lead guest due to the Data Protection Act 1998. This should be sent to the Park’s General Manager. The General Manager will respond to your concerns within 28 days of receiving your complaint in writing. Thank you once again for bringing this matter to our attention. Yours sincerely, ^kd, social media team
Posted 7 years ago
Caravan was filthy dog hair all over floor and chairs hadn't been cleaned at all
Helpful Report
Posted 7 years ago
Very poor customer services with regards to our reservations.
Helpful Report
Posted 7 years ago
First night at Twitchen house we were kept awake by a pitch next door (J59 seasonal pitch) having a party, when I asked them turn the music down a bit they went and turned it up and the shouting got even loader. When I asked them the second time they said in an aggressive manner that if you don't f**king like it then don't f**king come here and we are a seasonal pitch and we can do what we like. Not very nice people. I was ready to go home the next day, I reported to reception and they said they would send a wardon up to see me, they even told the wardon the wrong info. Any way we moved pitches, that evening we had no electric and was told 3 rows of caravans have lost electric and they could not find the trip switch on site. Also no toilet paper in the toilet, showers that did not work and even had to queue for the showers. On the last day they had black water in the toilets when you pulled the flush. I think that the site was very under staffed and one thing I am not doing is queuing over 30 minutes to get a drink in the bars, could not find a seat anyway. Swimming pool over crowded and only had 8 changing rooms, and very cold. when someone started throwing a frizbie around I thought it was time to get out. On the plus side was the bus that took you from site to site and to the beach but other than that I was glad to go home.......
Helpful Report
Posted 7 years ago
Just heard you're not refunding a family who can't go because they've found out their son has leukeamia and they have to start treatment right away... When they rang the company were very rude and said she was unable to have a refund. A lovely lady from Click Seargant rang them again for her, she was told that the only way she would get a refund is if he died!!! This is absolutely disgusting not to mention unfeeling and cruel !!! All she wanted was her £150 back as at this time things are tight. Do the right thing and give her a refund!!! Booking number 447514...
Helpful Report
Posted 7 years ago
You sent us a email about discounts but when I tried to book using the same email address it did not recognise me. It does get tiring trying to convince a system I exist! . Also trying to re book. Even trying to complain on here makes typing so complicated. If you want us back please make it easy.
Helpful Report
Posted 7 years ago
Because when you say dog friendly caravan then go to book and suddenly it's a no dog caravan this is very frustrating you need to make the web sight easier
Helpful Report
Posted 7 years ago
Unfortunately my experience of the booking process with them was terrible. In my error I booked the wrong campsite and when I went to cancel my pitch the morning after I had booked I was told that I wouldn't receive my full deposit back. I am informed that I can write a letter of complaint and they have 28 days to respond but this would put me in a situation where I then pass the date of when my balance is due so I would forfeit the deposit anyway!! Seems a bit unjust that as a customer you do not get the right to have your complaint heard without loosing your money? I have now conceded to have just part of the deposit refunded so at least I don't loose everything.
Helpful Report
Posted 7 years ago
Heres what happened- The caravan was a nightmare. Central heating boiler had a warning light flashing when we arrived to a freezing cold van The 3rd bedroom had a sodden and I mean soaking wet carpet. How the cleaners and checkers didn't spot it I'll never know. The decor (considering it was a Platinum) was nothing more than bronze. The slabs by the front door were so badly laid that they were a trip hazard with being uneven and big gaps here and there. Particularly tricky when returning in the dark. Not sure if they were saving money but a few lamps aren't lit. Which would have helped. Reported this but doubt I was taken seriously. The radiator trv's didn't work in the twin rooms Went to reception immediately to spend ages then waiting for various staff to come out to check. The lovely Chelsea tried her best to help. She (well Amy the manager) offered £110 -a nights refund. However later to be changed to a discount off a future stay. Needless to say I challenged this and got offered monetary refund. So it was agreed (having no other choice) to allow the rug doctor machine in which was going to miraculously dry out this carpet. We went out for tea. On our return it was pretty much the same with 3 mats over the areas. Now the room smelt awful. Damp and like a chemical smell. There was no way this room was useable. The next day (having to leave the 3rd bedroom empty due to the soaking carpet) I went to reception again to tell them it wasn't dry! Then they suggested they take away the carpet and bed (only one in there for some reason despite being a twin?) and try to dry it out and left an electric heater on full blast in there. By the evening it was clear it wasn't dry enough to use and still smelt awful. So now we have paid for a 3 bed caravan to be left with a 2 bed. Michelle came to investigate why it was wet. After spending a while on the floor realised it required further investigation from the maintenance guy-Dave. Finally found a leak from the shower. So I asked that Amy consider further compensation. Amy never had the courtesy to see /speak to me despite me asking the other staff. She left it to others to give messages! Amy refused any further monetary (or other) compensation. So I am a little miffed at the lack of quality one gets for paying for a platinum van. Following on from this and me asking twice more they came to fit a new trv on the2nd twin radiator. I went to turn it and it immediately came off in my hand! Quality!! Now I had a radiator that was permanently off and therefore cold so no chance of adjusting it for my 9 year old. I have never stayed in the Woolacombe Bay group before..... I would love to hear a response from Twitchen House. But doubt I will. I have photos to prove
Helpful Report
Posted 8 years ago
First of all there was a leak in pool of chemicals and children were asked to leave the pool but my son had upset stomach following that. I was fed up with dog fouling on grass pitch areas anddogs not being kept under control. I found activities for teens very poor unless they liked surfing but on the upside the hover block was excellent and always kept clean. I shall not return and definitely not recommend
Helpful Report
Posted 8 years ago
The caravan was dirty and damp! Too many people on one campsite wouldn't recommend - don't book the accommodation in the pines cones section this was worse than our caravan
Helpful Report
Posted 8 years ago
First of all there was a leak in pool of chemicals and children were asked to leave the pool but my son had upset stomach following that. I was fed up with dog fouling on grass pitch areas anddogs not being kept under control. I found activities for teens very poor unless they liked surfing but on the upside the hover block was excellent and always kept clean. I shall not return and definitely not recommend
Helpful Report
Posted 8 years ago
Was not I site I tryed to book I wanted the place the scooter rally was on
Helpful Report
Posted 8 years ago
Sadly dissapointed by our stay caravan was below standard and most activities were not active while we stayed arcade machines took money but gave nothing out no one around to complain to except reception and only before ten pm
Helpful Report
Posted 8 years ago
Woolacombe Bay Holiday Parks is rated 4.6 based on 12,412 reviews