Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Woolacombe Bay Holiday Parks Reviews

4.6 Rating 12,168 Reviews

100 %

of reviewers recommend Woolacombe Bay Holiday Parks

Company Reviews

4.6

Based on 12,168 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01271870343

Email:

goodtimes@woolacombe.com

Location:

Woolacombe Bay Holiday Park, Sandy Lane, Woolacombe
EX34 7AH

Write Your review

Tell us how Woolacombe Bay Holiday Parks made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Woolacombe Bay Holiday Parks 5 star review on 24th May 2024

Woolacombe Bay Holiday Parks 5 star review on 16th May 2024

Verified Customer

Woolacombe Bay Holiday Parks 5 star review on 23rd April 2024

Verified Customer

Woolacombe Bay Holiday Parks 5 star review on 23rd April 2024

Verified Customer

Woolacombe Bay Holiday Parks 5 star review on 23rd April 2024

Verified Customer

Woolacombe Bay Holiday Parks 5 star review on 23rd April 2024

Verified Customer

Woolacombe Bay Holiday Parks 5 star review on 23rd April 2024

Verified Customer

167

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible booking experience. Sadly, upset me no end. Website told me I had booked my holiday but when I rang they informed me they had no booking. Andrea could not assist and book the only platinum pet friendly caravan available on that date without penalising me with a £10 charge. Seems rather unfair and it took about half an hour if gentle persuasion to get her to escalate problem to a manager in order to prevent others having the same stressful experience.”

Posted 7 years ago

“The booking process couldn't have been more difficult. My friend and I specially met up to book online. We tried booking around 9 o'clock yesterday evening and it all seemed to go well up to the point where it said thank you your booking is already been processed. The screen then did not move from this statement and we both assumed that this meant a booking was already in the system and was being processed. As per the screen stateme t. We waited to get an email but nothing arrived so we thought it best to call customer services to check that our order was actually being processed! We spoke to somebody called Andrea, who said that she did not have a booking for either of us and did we have A booking reference number? Neither of us did so she said therefore the holiday was not booked.when questioned if we should then book over the phone to ensure that the limited availability home that my friend required for a pet would not be booked to someone else, Andrea informed us that it would cost us an extra £10. This conversation then went on for at least half an hour and didn't really get us any satisfactory results. We were left at the end of the conversation not knowing whether our bookings were already been processed, were they stuck in a queue somewhere? Were we to go back in and try to book again? Should we book via the telephone line? Would we end up with a double booking? Would a credit cards be debited twice? If we did book again? A couple more things, Andrea advised us that we should try back when the Internet was less busy? We would like to know where we can find the information detailing exact times your specific website is less busy as we were not sure how we were supposed to know this? We were being fobbed off by Andrea. Eventually we gave up trying to get a resolution with your customer service, we then moved on to making sure that our poor customer experience was escalated to the correct level and the only method we were offered by Andrea was to email somebody. This is completely unacceptable because we had already spent at least half an hour complaining and putting out point across to Andrea so we did not want to spend any more of our precious time also emailing exactly those same points to somebody else.The customer service is very very poor as was our online booking experience. We could not understand why the booking process could not have simply put a message on the screen to say we are experiencing high volumes and we cannot guarantee your booking has been processed please do not assume your booking has been completed until you receive a booking reference number. If you wish to penalised people and charge them £10 to speak to a substandard customer service representative then you really must make the online booking process fit for purpose. My friend who had the owner is task of talking to Andrea was left quite upset at the end of the conversation due to the total frustration. We almost decided not to bother booking with Woolacombe but decided that perhaps after the long conversation the Internet may be less busy (to put it in Andrea's terms) and our booking my go through this time. This time it did go through and we are now booked to stay in April next year. I'm sure you're managing directors would be very interested to hear a customers experience and I am sure this complaint will find its way to a person who has the power to make the right changes in order to give customers the experience they deserve.”

Posted 7 years ago

“Booked silver accommodation and got a bronze caravan.the lady in reception who dealt with me was obviously used to people complaining because she did not want to listen and fobbed me off with rubbish about how the silver had now become bronze. To me if something was once silver but has been downgraded to bronze,how can it still be silver.There was mould on living room windows and it was shabby and dirty.Was told we could upgrade but would cost us an extra £694 on top of the £890 that we had already paid.Needless to say it spoiled our week in a very beautiful part of the country. Pool area was also much smaller and dirtier than we expected did not live up to the brochure at all. You have to pay for surf ride etc we thought it was all included in price. We will most definitely certainly obviously bloody well not be returning ever.”

Posted 7 years ago

“Tried to book for a dog to be included, clicked on party members + dog, clicked on date, however this apparently removes the dog from the booking. You can then book a non pet friendly caravan even though you have already informed the website that you have a dog. It was only the fact that I noticed the dog was not mentioned in the description whilst putting in credit card details that I phoned. I was told that I was not using the website correctly! One click on the website can invalidate a booking? Really?”

Posted 7 years ago

“Arrived yesterday evening and was instantly disappointed. Our Silver Lodge accommodation looks nothing like the pictures on the website. Contrary to the website and the brochure now Wi-Fi is available in the accommodation even for the £5 per day per device advertised. There is also no data signal so the mobile broadband I purchased was a waste of money. iPads, Laptop etc could have been left at home. Britain's best holiday park next to Britain's best beach this isn't. It's nowhere near the beach! Probably the worst accommodation we've stayed and we've had much better self catering accomadation for 2 thirds of the price in the south west. Something fell off the ceiling onto my face during the night and my back and neck are very sore this morning because of the poor mattress. We won't be staying and will never return.”

Posted 7 years ago

We were sorry to hear that some aspects of your holiday did not meet your expectations and we acknowledge receipt of your email which has been passed to Aidan Glover, General Manager at Golden Coast so they are aware of your feedback and can take the opportunity to investigate your concerns. If you would like a reply, please note that any correspondence must be in writing, from the lead guest on the booking and must be signed by the lead guest due to the Data Protection Act 1998. This should be sent to the Park’s General Manager. The General Manager will respond to your concerns within 28 days of receiving your complaint in writing. Thank you once again for bringing this matter to our attention. Yours sincerely, ^kd, social media team

Posted 7 years ago

“Customer service were disgusting, if they dint like their job let someone else have it whi does care. Si call mangers ag the reception desk had no compassion, kindness or dedication to their paying guests,dirty caravans, mattresses dirty and not safe to sleep on. Appauling dirty changing rooms at pool side, Will never ever come back and will certainly not recommend this site.”

Posted 7 years ago

We were sorry to hear that some aspects of your holiday did not meet your expectations and we acknowledge receipt of your email which has been passed to Aidan Glover, General Manager at Golden Coast so they are aware of your feedback and can take the opportunity to investigate your concerns. If you would like a reply, please note that any correspondence must be in writing, from the lead guest on the booking and must be signed by the lead guest due to the Data Protection Act 1998. This should be sent to the Park’s General Manager. The General Manager will respond to your concerns within 28 days of receiving your complaint in writing. Thank you once again for bringing this matter to our attention. Yours sincerely, ^kd, social media team

Posted 7 years ago

“We wanted to stay on our pitch for another night we had paid and booked for two online? The chap we spoke to said it wasn't possible we asked if he could move us to another pitch? No that's not possible either? We we're very disappointed and had to book somewhere else whom i will say we're very accommodating such a big park yet couldn't help us?”

Posted 7 years ago

Thanks for your review and we're pleased that overall you enjoyed your so much that you wanted to stay with us longer. Our Parks are large but they also incredibly popular especially in Summer, with Twitchen House being particularly well booked this year. It's always recommended to pre-book and book as early as possible. Whilst we're sorry that you couldn't stay longer, regrettably it would be remiss of us to apologise for being fully booked. We hope to welcome you again soon, ^kd

Posted 7 years ago

“Worst holiday ever very scruffy dirty and bad mannered staff”

Posted 7 years ago

“Accommodation smelled and was filthy all smudged filth on Windows , fag butts left everywhere outside front door, mouldy shower and really old fashioned considering this was a gold lodge!!!!”

Posted 7 years ago

“Easy, great that you can link bookings too”

Posted 7 years ago

“Fully service pitches were a disgrace. An after thought on your part. Bleak all stone, tescos car park would have been nicer. Only stayed 2 nights after paying for 10 . Never recommend to anyone.”

Posted 7 years ago

“I must say how very disappointed I was , my family stay at the park lots of times a year and never have any of us had trouble like I had trying to book this time . Turns out I booked a caravan not a chalet or bungalow like we wanted but where did it say it was a caravan ? I am now stuck with a caravan or pay another £60 to upgrade . No very happy”

Posted 7 years ago

“went wrong from booking to arrival van not worth money”

Posted 7 years ago

“Very poor standard of accommodation, site generally very shabby and poorly maintained. Paid for upgrade but it was so poor, couldn't understand what we were upgrading from!, a tent perhaps?. Definitely wont be recommending to anyone!”

Posted 7 years ago

“Booked on the Thursday evening for the Friday night for 3 nights, accidentally forgot to add my dog onto the booking. Rang up on the Thursday evening to change to be told that they cannot talk to me as the booking was in my partners name but that they would not in principle change the booking for us (less than 2 hours later), and if we didn't want our booking then we would have to pay the full price anyway and we were welcome to book again onto another site that allowed dogs and pay twice. As soon as my partner rang up to consequentially cancel they offered to change the booking straight away to another site at no charge? Then proceeded to try to charge us 4.50 for the dog, even though the new site was cheaper so actually we were £5 in credit? Absolutely terrible first experience.”

Posted 7 years ago

“Booking online was very straight forward and received confirmation the same day.But when I rang to amend my booking the lady I spoke to said she would ring me back but no phone call they was happy to take my money quickly.it was asif it was to much trouble and she could not be bothered.”

Posted 7 years ago

“Would have been 0 stars if I was able. We purchased a Silver caravan and were put in a Bronze. When we questioned this the staff were very rude and unhelpful. The van we were put in was not fit for use. The cleanliness was terrible. Disgusting in bits. The shower was broken and just leaking water everywhere. The cooker was unusable because the trays were missing the saucepans were missing and there were sharp screws showing through the sofa bed. We raised these issues on site and were fobbed off and nobody wanted to deal with it there and then. We raised a complaint in writing and forwarded photos of the damage and the fact that we were in a bronze van not a silver and were just fobbed off again by the same manager we spoke to on site. Totally unwilling to accept their mistake and offer any compensation. I have been customer for ten years at this park and will not be returning because of the poor service and rude staff. If you pay for a silver you get a silver not a bronze.”

Posted 7 years ago

“The park is lovely but the online booking is dreadful. Three times I had to ring the office and in the end I booked the wrong date and they wanted to charge me to alter it. Never agan!”

Posted 7 years ago

“Accidentally booked wrong dates rang within the hour and told I could not change my dates even though other dates were clearly available on the website”

Posted 8 years ago

“Quick and easy to use”

Posted 8 years ago

«
1
2
...
7
8
9
10
11
»

Woolacombe Bay Holiday Parks is rated 4.6 based on 12,168 reviews