Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Woolacombe Bay Holiday Parks Reviews

4.6 Rating 12,119 Reviews

100 %

of reviewers recommend Woolacombe Bay Holiday Parks

Company Reviews

4.6

Based on 12,119 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01271870343

Email:

goodtimes@woolacombe.com

Location:

Woolacombe Bay Holiday Park, Sandy Lane, Woolacombe
EX34 7AH

Write Your review

Tell us how Woolacombe Bay Holiday Parks made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Woolacombe Bay Holiday Parks 5 star review on 23rd April 2024

Verified Customer

Woolacombe Bay Holiday Parks 5 star review on 23rd April 2024

Verified Customer

Woolacombe Bay Holiday Parks 5 star review on 23rd April 2024

Verified Customer

Woolacombe Bay Holiday Parks 5 star review on 23rd April 2024

Verified Customer

Woolacombe Bay Holiday Parks 5 star review on 23rd April 2024

Verified Customer

Woolacombe Bay Holiday Parks 5 star review on 28th October 2023

Woolacombe Bay Holiday Parks 5 star review on 24th October 2023

165

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We are very disappointed with your booking system we booked for 2 nights but I put the wrong date I immediately rang up to change it but they said it could not be done so I lose my money or pay for another night, we have been coming to Woolacombe bay for years but this experience has been terrible and put us off and we will be telling all the people that we recommend to this place how bad they have been in not letting me change the date after 5 mins of booking unbelievable 😡”

Posted 1 year ago

“When no making the booking the option to add some form of booking insurance was offered at £0 and recommended só of course this option was selected. Instead of £0 we were instead charged £20. We don’t even know what the insurance is and don’t need insurance”

Posted 1 year ago

“Booked holiday but no confirmation of booking. Please help and booking site generally good just having problems”

Posted 1 year ago

“Took 11 attempts over a week for it to work.”

Posted 1 year ago

“Just tried 7/8 times to book online & was unable to do it. Kept rejecting my cards. I called for advice & after listening to a 2 minute 30 second automated voice message (which stresses how easy everything was to book online), I was told I could book over the phone but would have to pay an extra £10 for the privilege. If it wasn't for the amount of research I'd done I would simply have booked with a different company. I appreciate whoever I spoke with on the phone was simply following procedure but i'm not sure trying to charge a potential customer an extra £10 is really the answer when they are already frustrated. Still looking forward to my holiday but very frustrated with the difficulty in the booking process. Also the live chat was an absolute waste of time!!”

Posted 1 year ago

“I had an account but wouldnt accept my address so i had to create a new account which took forever to get password sorted. Not a great process”

Posted 1 year ago

“Absolute nightmare online booking, took more than 7 attempts. Was about to give up. Kept processing by then failed, even called number and said manually in put fields rather than auto fill, but same thing happened.”

Posted 1 year ago

Dear Mr Preece, Thank you for booking and we are sorry to hear you experienced difficulties making payment. We are aware that our payment processor, Verifone who are one of the largest in the world, have an on going fault with their software that we and thousands of other websites use. Unfortunately this is entirely out of our control and we are awaiting Verifone to fix their payment software as soon as possible, in the meantime thank you for persisting. We look forward to welcoming you soon, ^kd - social media team Service Incident - UPDATE We are continuing to investigate an incident affecting transaction processing via your Dimebox payment solution which is resulting in intermittent timeouts when attempting to process requests. Our engineers are working to identify and resolve this problem and we will provide any further updates here throughout our investigations. If you need more information or assistance, please email us at the below address: Email: uk.helpdesk@verifone.com Please include your Merchant Number and any details of your problem or query and our Customer Support Agents will be in touch to assist. Any relevant log files from our software solutions (if applicable) will assist us in resolving your case as fast as possible. Last Updated: 13/07/2022 at 12:45

Posted 1 year ago

“Payment system a nightmare. Very stressful when you can't pay. No issues on my end. Had to pay for a more expensive booking as someone else took the last one I was on while trying to pay.”

Posted 1 year ago

“Stayed in surf village in platinum van. Unclean on arrival- blood over nets, crumbs over floor and dirty, cooker not clean and hob and something smeared over window on door. Top of freezer very dirty. Reported net with no response, apologies offered on leaving from reception when this was raised again. Signs state all vans are deep cleaned and this was clearly not the case for us. We have visited previously and all was ok but will not visit again. How can a company expect paying guests to leave tidy when they do not do the same. Very disappointed. Seagulls everywhere including accommodation waiting to take your food from you so no point having having a barbecue. Accommodation off the beaten track so don’t expect views in ‘surf village’. Overall very disappointed and feel wasted hard earned money at such a difficult time for all, was really looking forward to our family break , ended up going home early ☹️☹️”

Posted 1 year ago

“Slightly disappointed wuth the Surf pod. The bed had been broken by the previous hoilday maker and report by them but was still broken when we went to bed. Reported it at 9.55pm and chased it up again at 10am (after the worst night slerp) and then had to chase it again at 4.30pm for it to finally be looked at. This took 25% of our hoilday away. Other then this issue the pool and hot tubs were great.”

Woolacombe Bay Holiday Parks 1 star review on 4th June 2022

Posted 1 year ago

“Had trouble paying online, so phoned and they wanted to charge extra just to finish booking process over phone”

Posted 1 year ago

“Booked a caravan in the morning ,in the afternoon because of COVID had 2 cancel ,and they won’t give a refund, and we had paid £20 for holiday safeguard ,not a very unsympathetic company.”

Posted 2 years ago

“This company shows an information bar on its home page for ‘tourers and campers’. Went ahead and paid my deposit for a caravan with a plan to book other family members a pitch for their campers then discovered that the site did not have facilities for tourers and campers. I called to explain that tge home page was confusing and owing to my mistake could I get a refund as I had called within seconds of the booking. I was told by a young lady in a jolly sing song voice that I should have studied the web page more carefully and ‘tough luck really’ I wouldn’t be getting a good will refund. Poor show. These campsites will fill up without a problem owing to Covid/foreign travel. This company is plain greedy (and by the sound of the lady’s voice, quite proud of it)”

Posted 2 years ago

“Nice enough place, good facilities. However, we received a complaint that apparently one of our mates had jumped on some chav's tent and therefore got ordered to take down our gazebo (which we had to previously pay 30 for). When we asked the warden about this he didn't really have an answer and failed to provide us with much feedback as to what we had actually done wrong. Poor management in my opinion especially when our friend accused is actually half blind and in fact only tripped over the chav's tent peg.”

Posted 2 years ago

“Car broke down and I lost all my money so I can't commit”

Posted 2 years ago

“Booked wrong date and was not given my money back and I had the insurance as well so not impressed”

Posted 2 years ago

“The booking process has been very difficult, the website not letting me save options or even get past checkout; when I phone I was told it must be a fault my end and she could not do anything about it but would charge me extra to book over the phone, so my husband had to start the whole process again. Then when he tried to log in to his account the next day it would not let him - so inconvenient”

Posted 2 years ago

“Very dirty caravan Poor standard Nor cleaned Food inside bin Sofa had spillages was very dirty”

Posted 2 years ago

“I have booked my holiday but because of illness I couldn’t go and they didn’t refund any money and staff were very unhelpful sorry frustrated of losing £218”

Posted 2 years ago

“Wollacombe Bay- THEY DON'T REFUND MONEY. Unfortunately, we can't attend our family holiday at Woolacombe Bay due to an unforeseen family illness. As we can't leave Yorkshire, we can't go away. We have contacted the site to change our holiday dates to next spring but have been told a straight no. Not possible and no refund of the £215.00 it costs us. They told us we should have taken out their insurance policy on checking out. It's very unfortunate that they can't see that welcoming someone back for another date in the future is beneficial to their business. We won't book with them again and will advise against friends and family going too. We were hoping that it being our only holiday in 5 years that we could tell the children we would be going in the spring next year. Woolacombe Bay Holiday Parks= 0 stars.”

Posted 2 years ago

«
1
2
3
4
5
»

Woolacombe Bay Holiday Parks is rated 4.6 based on 12,119 reviews