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Woolacombe Bay Holiday Parks Reviews

4.6 Rating 12,088 Reviews

100 %

of reviewers recommend Woolacombe Bay Holiday Parks

Company Reviews

4.6

Based on 12,088 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01271870343

Email:

goodtimes@woolacombe.com

Location:

Woolacombe Bay Holiday Park, Sandy Lane, Woolacombe
EX34 7AH

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Woolacombe Bay Holiday Parks 5 star review on 28th October 2023

Woolacombe Bay Holiday Parks 5 star review on 24th October 2023

Woolacombe Bay Holiday Parks 5 star review on 16th October 2023

Woolacombe Bay Holiday Parks 5 star review on 16th October 2023

Woolacombe Bay Holiday Parks 5 star review on 16th October 2023

Woolacombe Bay Holiday Parks 5 star review on 16th October 2023

Woolacombe Bay Holiday Parks 5 star review on 16th October 2023

160

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really poor quality booking system. Had issues at the point of payment with the dates of my booking changing to the following month. Finally managed to retrieve the page by clicking back. We had entered our requirements and selected a place to stay based on the results displayed. We paid for it only to later find out that it was NOT dog friendly. I had requested a dog at the time of searching and felt this was a little unfair as it wasn't very clear to me what had happened during the payment issue and because it had dropped the dog from my booking criteria? Wont be booking again until the site is more robust and trustworthy.”

Posted 1 month ago

“Top of the range unit (deck, tub etc) in peak season. Fridge defrosts overnight and over £250 of food has to be thrown away. It took ages to get a replacement and the attitude of the management was ridiculous. The amount of things we were expected to do and the utter waste of prime holiday time spent shopping was absolutely unforgivable and utterly disgusting. The idiotic thing was being asked to take photographs and value foods, replace them ourselves, keep receipts and still have to pay for all meals while we had no fridge/freezer facilities, plus the fact that the (tatty) replacement took overnight to get cool enough to store food in. Absolutely disgusting and we didn't get one penny back. Pity there's no easy alternative and our final two days were ruined, completely. I still have the photos. Disgusting treatment and will never be forgotten. Be warned and make certain your stay is insured by your own policy.”

Posted 2 months ago

“Glitchy site. Kept taking me back and I’ve ended up with the wrong site to where our friends are! Asking me to validate but money already taken and confirmed. I need to change the site please as this wasn’t where I’d booked!”

Posted 2 months ago

“Trying to book keeps freezing took half hour to confirm booking.”

Posted 2 months ago

“It is impossible to book a holiday with you if you do not have a valid UK mobile telephone AND a valid UK address with UK postcode. Period. If you are booking from abroad you obviously have neither. There is a 'Country' box for address which I completed as "The Netherlands", but your totally rubbish software continues to check for UK validity of postcode and telephone. (Omitting either, as a "work around", doesn't work). There is no listed telephone contact number to help resolve problems (+44 1271 870221 does not work any more. Why does the software need to check anyway, I ask myself? Are you actively discriminating against foreign guests even? Terribly bad site and booking procedure. Very "user unfriendly", often to the point of being totally unusable.”

Posted 5 months ago

“We had a sudden situation which meant we could not attend and we did not have the cover. I informed customer services a few days before we were due and when I advised it would be unlikely I would have anyone to transfer the booking to their overriding priority was to rush us to cancel so that they in their own words could rent the van out to someone else. I was also advised that they wouldn’t have covered our situation with their cover anyway. Their overriding priority was to seek to rent it out to someone else with no gesture made if they were able to do so whilst we would just lose everything. To add insult to injury the call was ended with remember next time to book insurance. I also noticed when a van was assigned it was on the top of the hill and we had left special access instructions which would have meant this van would have been unsuitable anyway. I attempted to complain but found there was no interest aside from saying that’s the way we operate and procedure was followed. Just be aware that should anything go wrong there is limited interest.”

Posted 5 months ago

“I tried all morning to book and kept being told there was an issue with payment so to refresh the page and put in my payment details again. I became reluctant as I thought it might be a scam. However, when I rang up and was advised by Amanda to try again in the afternoon otherwise I would have to pay an admin fee and did so, it went through first time....?”

Posted 6 months ago

“Awful experience booking online,wouldn't accept payment on 3 separate occasions,phoned up twice,no help whatsoever,just wanted to charge me more for phoning!!”

Posted 7 months ago

“It hasn't sent me a confirmation and when I try to get onto my account it won't let me but you have taken the money”

Posted 8 months ago

“Had multiple problems with multiple cards trying to book. When this didn't work I called customer services who weren't able to assist and said it was a bank error, but wouldn't make sense with multiple cards.”

Posted 9 months ago

“Really poor booking service money taken from account but no confirmation some 48 hrs later can’t retrieve my payment because transaction is pending ironically I have been sent the booking feed back form before my booking has been confirmed leaving me in limbo!”

Posted 11 months ago

Dear Mr Albone, We were sorry to read you are disappointed with the online booking experience, it does not correspond to most other guests' journey booking online so we investigated your concerns. Your booking confirmation email was sent immediately once your booking was made, this is an automated process. You should receive two emails, one without an attachment and one with; some email clients block emails which contain PDF attachments like the booking confirmation, so the first email suggests to check your junk/spam folder if it is not in your inbox. You can also view your booking at any time from the second it is created at www.woolacombe.com/myaccount which also has an feature for you to resend a booking confirmation to your email. We can see that your bank authorised your payment when you booked yesterday on 16 May at 7.23pm and then they settled payment to us on 17 May at 4.57pm. Due to the way the entire card payment system works, payments are never immediately completed and go into a stage of pending until the bank settles them to the merchant. No merchant, such as ourselves, controls when the bank settles a payment although this is usually within 24 hours on working days. If the payment still shows as pending, you will need to contact your card issuer. We can see that your payment was settled in just under 10 hours from when you booked it 16 hours prior to your review. We hope despite your present disappointment you are looking forward to your stay as much as we are looking forward to welcoming you. ^kd - social media team

Posted 11 months ago

“Guys we are regulars! Nobody answered booking line phone- we are technophobes and struggle online!! We forgot our original password (had been a year since we visited last)and email address wouldn't work!!Yikes, managed in the end but have more grey hairs now!!!It will be worth it we always have fab time with you!!”

Posted 11 months ago

“In my search, I chose dates 27th Feb for a week. It came up with a price and I booked it. Unfortunately, the system changed the dates to the 27th March and I ended up booking incorrect dates. I contacted Woolacombe Bay within 1 hour to cancel as the dates were wrong. Woolacombe Bay have quoted its terms and conditions and are refusing to honour the cancellation. I felt that I was treated badly.”

Posted 1 year ago

“While easy to use. I am yet to receive any confirmation email of my booking. I cannot log into my account as get incorrect password all the time and although you can request new password you get no email with the link”

Posted 1 year ago

“Couldn’t get through last night online kept saying expired and wouldn’t let me in . So I phoned and they wanted to charge me £10 more cos your online booking wasn’t working properly Rude.”

Posted 1 year ago

“Hi i booked this holiday 20 mims ago but realised i booked the wrong place i need to cancel and request a refund please. Paid in full too instead of the £40 deposit”

Posted 1 year ago

“Booking process absolutely appalling. On the first attempt, the website froze after adding the code for credit card authorisation, so no confirmation or otherwise, but later realised payment had not gone through. On second attempt - I ensured all details were correct and double checked the amount which included Holiday Safeguard Scheme. For some reason, Safeguard insurance had been omitted from my confirmation. I then had an email to say that I had not included the members of my party??? I too had made sure I had added my husband's name during the booking process. What's going on? After New Year Holiday I phoned and spoke to Margaret, who was very good and spoke to her Supervisor, but there was nothing she could do, because policy is that they won't add Safeguard insurance after the booking process (clearly not even when the mistake is theirs). I have been coming here 3 or 4 times a year for years. What is also not good and misleading is that throughout the holiday search and selection process low deposit is stated on every single holiday - even the 7 day ones - but on the last page before payment it goes up to £70. Also, I think it's really bad practice when you book a holiday advertised at a certain cost and it isn't until right at the last minute during checkout that you're given the actual cost. I have since tried to book a holiday for October. The holiday is advertised at £274, but when you go through to book this suddenly changes to £279??? and then you find out the dogs are charged extra (even though the caravan is more to start with). What is REALLY confusing is that when I booked the first holiday it was advertised with big discounts if you booked before a certain date, but the price advertised online included the discount - once again misleading. However-, when I tried to book the second holiday for October, the discounts came afterwards when going through the booking process. What's going on there??? I am disappointed with Woolacombe Bay Holiday Parks, as there seems to be less and less of a personal touch as time goes on. I will have to obtain holiday insurance elsewhere for our holiday in June and feel I need to evaluate the possibility of making future bookings sadly.”

Posted 1 year ago

“Asked to cancel within 14 days and told can't have refund.i genuinely booked wrong one as sister booked with sands. I am disabled on benefits and I am not happy”

Posted 1 year ago

“Good evening,I’ve just booked a Caravan for two adults & two pets,it wouldn’t let us click on the safe booking either,then when I checked confirmation it says 2 infants not pets,so I now need to call up to check details.I wish I hadn’t bothered.Mrs P Drake”

Posted 1 year ago

“We are very disappointed with your booking system we booked for 2 nights but I put the wrong date I immediately rang up to change it but they said it could not be done so I lose my money or pay for another night, we have been coming to Woolacombe bay for years but this experience has been terrible and put us off and we will be telling all the people that we recommend to this place how bad they have been in not letting me change the date after 5 mins of booking unbelievable 😡”

Posted 1 year ago

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Woolacombe Bay Holiday Parks is rated 4.6 based on 12,088 reviews