Wonderland Models Reviews

Name: Wonderland Models
Rating: 4.85

4.9 Rating 3,893 Reviews

96 %

of reviewers recommend Wonderland Models

4.9

Based on 3,893 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

Wonderland Models 5 star review on 1st June 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The model came very quickly..l would like to buy more particularly Harley Davidson models”

Wonderland Models 4 star review on 18th October 2022

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Posted 1 year ago

Thank you for your review Rod.

Posted 1 year ago

“Fast friendly service but some items said to be available on the website were not in stock.”

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Posted 1 year ago

Thanks for the excellent review Gavin.

Posted 1 year ago

“Service is always good and informative when the staff contact you. I just wish that purchases over a certain value are not charged shipping fee.”

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Posted 1 year ago

Thanks for the excellent review.

Posted 1 year ago

“Plentiful of choices to select from, excellent service and delivery, brilliant models, and child-friendly.”

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Posted 1 year ago

Thank you for the positive review

Posted 1 year ago

“A bit slow to send but very efficient at tracking Parcel to deliver within a 1hr slot and easy to rearrange delivery. Would not hesitate to use wonderland models again for a purchase.”

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Posted 1 year ago

Thanks for the positive review

Posted 1 year ago

“great professional and prompt service”

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Posted 1 year ago

thnaks for the favourable review

Posted 1 year ago

“Ver good service and quick delivery My only gripe is that my drone does not flip! Should flip when left stick is pressed down and pushing left, right, forward and back so I would be happy if the team got in touch”

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Posted 1 year ago

Thanks very much for the excellent review. Call us on 0131 229 6428 Non-Sat 10am-5pm if you need any help.

Posted 1 year ago

“As usual the kits i ordered arrived very quickly in a sturdy box. But this time the packing material was long thin shreds of paper. Sadly these got everywhere and even between the box lids of the kits which meant i was still clearing it all up hours later.”

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Posted 1 year ago

Thanks for the great review.

Posted 1 year ago

“Great site with a very wide range to choose from however out of three items they were showing in stock when I ordered them one was actually not in stock so had to order it elsewhere.”

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Posted 1 year ago

Thanks for the excellent review Ian.

Posted 1 year ago

“Very good service, I had an issue that was quickly resolved. Recommended”

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Posted 1 year ago

Thanks for the great review Nigel much appreciated.

Posted 1 year ago

“Recommended paint for touch up for e bike, came on time very well packed.”

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Posted 1 year ago

Thanks for the great review Bernard.

Posted 1 year ago

“Very good quality and fast delivery”

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Posted 1 year ago

Thanks for the excellent review Michael.

Posted 1 year ago

“Using the website to order my model was very easy. Packaging etc very good however I left instructions not to dispatch my goods until the 1st of September as I was in the middle of moving home and could not guarantee which home I would be in. My instructions were ignored and the goods were sent to my new home earlier than anticipated. I had to get in touch with the current owner to accept the goods and also redirect DPD the delivery service used. Why have a conversation/comments box if you do not act on the request?”

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Posted 1 year ago

Apologies that we missed your request Colin but thanks for the great review.

Posted 1 year ago

“Great service as usual. Not bad price. Delivered on time.”

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Posted 1 year ago

Thanks for the excellent review.

Posted 1 year ago

“Ordered the Black jack Euro fighter, Came in good time, Easy to use web site. Not made the model yet it looks good.”

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Posted 1 year ago

Thanks for the excellent review William.

Posted 1 year ago

“Excellent service. One item was not available, unfortunately, but I received a phone call from the company to explain my options - great customer service! The model I received was of excellent quality.”

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Posted 1 year ago

Thnaks for your favourable comments

Posted 1 year ago

“Was happy with the communication I received as there was a slight delay on one of the models I had ordered, The one issue I had is I ordered a revel hand drill which they hadn't had in stock but was offered a model craft pin vise drill instead which I find is very poorly made. None of the drill pieces stay held in which is snnoting but not worth the hassle in sending back. Again happy with the majority of my order and they helped where the can.”

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Posted 1 year ago

John, sorry to hear of the issue with the pin vice. We have sold these for many years and have no reports of any problems with them. I phoned you this morning and left a message. Please get in touch and we should be able to resolve the issue.

Posted 1 year ago

“Great service, prompt delivery, now only waiting for my son to build the boat for my birthday”

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Posted 1 year ago

Thanks for the favourable review and we hope you enjoy the completed Prince of Wales model

Posted 1 year ago

“I found the process of purchasing from Wonderland Models was dealt with efficiency and politely, I would shop from them again.”

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Posted 1 year ago

Thank you for the kind review and the 4 stars Clive.

Posted 1 year ago

“I bought a Carson Beatle RC car and was very pleased with the speed and communication of the process. The box was well packed/protected and delivered quickly. Good service. Lots of deals to be had which is great but I’d like to see more “complete package” options for kits as I am a total novice and would like to buy a kit to build with my kid.”

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Posted 1 year ago

Thanks very much for the great review.

Posted 1 year ago

Wonderland Models is rated 4.9 based on 3,893 reviews