Wonderland Models Reviews

Name: Wonderland Models
Rating: 4.85

4.9 Rating 6,370 Reviews

96 %

of reviewers recommend Wonderland Models

4.9

Based on 6,370 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

Wonderland Models 5 star review on 21st December 2025

118

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Service in terms of getting the items requested was good and quick, with good quality products. However the rating is based upon the following, given the fact that they were 4x5 mm bits of plastic, they could have been posted for the charge a stamp and envelope and not the £10.99 charged. Frankly the p&p charge was obscene for what was sent.”

Helpful Report

Posted 3 years ago

Thank you for the review and we are sorry to hear of the problem with shipping costs. We are charged a flat fee by our carriers for each parcel we send and that is the cost of sending a parcel to your location

Posted 3 years ago

“Wow what a waste of money beware very cheap badly made products more suited to your local £1 shop. And expect you to pay for returns for faulty items. Very disappointing will not recommend or use again”

Helpful Report

Posted 3 years ago

Michael thanks for your review. We are sorry to hear that you were unhappy with your purchase but we have asked you to return the product so that we can investigate the issue and resolve it to your satisfaction.

Posted 3 years ago

“I have found Wonderland models to be dishonest and the worst customer service I have ever experienced by far. I had been looking for an electric motor specifically with a black can. The Wonderland models website showed they were selling the black can model. Prior to placing an order I emailed them to check that the black can was the one I would receive and I received an email from Roderick confirming it would be. I then ordered the item and they promptly sent me a silver can version. I was then told the black can was no longer available. They also then updated their website and told me that I knew what I was ordering as the silver can was on their website despite the email from them confirming the opposite. As I had taken screen shots of their website showing the black can, I then sent these to them, and on receipt they backtracked and admitted their error. However, their only resolution is for me to send the motor back to them at my own expense with an note explaining why I don’t want it. Clearly it is not acceptable for any customer to have to be out of pocket for any amount for something that is entirely the fault of the seller. However, Wonderland don’t share this sentiment and are content they have mis-sold me an item leaving me to pursue a claim via my credit card company. Based on my experience I can only suggest that you avoid using this company as there are far more retailers out there who actually value their customers.”

Helpful Report

Posted 5 years ago

David the full amount of this order was refunded when the motor was returned to us. This was a genuine mistake that we have rectified. Apologies for any inconvenience caused.

Posted 3 years ago

“Only half of the order turned up Was basically called I liar by customer services Avoid at all costs”

Helpful Report

Posted 6 years ago

Apologies that some of the items that you ordered were unavailable.

Posted 3 years ago

Wonderland Models is rated 4.9 based on 6,370 reviews