Wonderland Models Reviews

Name: Wonderland Models
Rating: 4.85

4.9 Rating 3,755 Reviews

96 %

of reviewers recommend Wonderland Models

4.9

Based on 3,755 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

Wonderland Models 5 star review on 26th April 2024

Wonderland Models 5 star review on 15th March 2024

Alexander French

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolute joke paid for next day delivery but delivered 5 days late Won't be using this company again”

Helpful Report

Posted 11 months ago

You placed your order after 5pm on Thursday 25th May when we were closed so it was processed when we returned on Friday 26th May and was shipped on a next working day service then. This would mean that it would normally be delivered on Monday 29th May but due to the Bank holiday today it is due to be delivered today Tuesday 30th May. Unfortunately the courier was not delivering over the Bank Holiday weekend.Thanks for your understanding.

Posted 11 months ago

“After writing a review yesterday asking for my postage to be refunded for poor/broken items dispatched from this company after several phone calls the company will not answer the phone to me, take a look at the trust pilot reviews as these our a lot more honest”

Helpful Report

Posted 11 months ago

“still waiting for my order to be delivered after 12 days”

Helpful Report

Posted 1 year ago

Glad to see that your order has been successfully delivered. Apologies for the unfortunate delay and thanks foir your understanding.

Posted 1 year ago

“The product was as described and arrived promptly. however I resent paying more postage for it than the item was worth! It cost me £4.99 for delivery and the item was only £4.49”

Helpful Report

Posted 1 year ago

“The reason that I have given 1 star is because I have not received the order yet. However, being Tamiya models etc I can foresee no problems. I cannot answer the delivery question because I don't know when I was received by the courier”

Helpful Report

Posted 1 year ago

Great to see that your parcel was delivered to you today Neil. Apologies for the delay and thanks for your understanding.

Posted 1 year ago

“Can’t review this purchase because as yet,these items have not arrived”

Helpful Report

Posted 1 year ago

“I ordered on 1st March It is now14March and my order has still not been received”

Helpful Report

Posted 1 year ago

Sorry for the delay but we were temporarily out of stock of one of the kits. It arrived earlier today and your parcel is now wrapped and awaiting collection by our couriers.

Posted 1 year ago

“I have not yet received my models and nothing is on your tracking.”

Helpful Report

Posted 1 year ago

Mr Michael, Sorry for the delay with the order but we are temporarily out of stock of the bigger kit on the order. It is in stock at the supplier and they are currently packing our order. As soon as the kit arrives we will charge your card, despatch the parcel and send you an e-mail invoice to let you know the parcel is on its way..

Posted 1 year ago

“We opened the treehouse on Christmas morning and a crucial piece was missing and one non crucial piece was in duplicate. Rather disappointing as the missing piece was half of a rope bridge and the duplicate piece was an additional telescope. Very sad child ☹️”

Helpful Report

Posted 1 year ago

We have asked Schleich Customer Service to send the missing parts to you directly Nathalie.

Posted 1 year ago

“I wanted the model by the next day and requested express delivery, the model was not dispatched until a week later when I didn’t need it,I should be refunded the express delivery charges but my emails have been ignored”

Helpful Report

Posted 1 year ago

Apologies Matthew but we assumed that as you had not cancelled the item that you ordered that you still wanted it. It was sent and delivered on a next day servide as you requested. Thanks for your patience and understanding.

Posted 1 year ago

“The product is excellent. The issue I have is paying for next day delivery and receiving the r/c car six days later. As the delivery kept being cancelled.”

Helpful Report

Posted 1 year ago

Apologies again for the unfortunate delay in receiving your parcel Alasdair. To be fair DPD did update you each day to keep you informed of the likely delivery date. The industrial action at Royal Mail has impacted delivery timescales and means DPD continue to see unprecedented demand for their services which is causing unexpected delays in some areas. DPD is doing everything possible in these exceptional circumstances and will continue to keep customers updated on this situation throughout the week by email and also by text if a mobile number was provided when you placed your order with us. Thanks again for your patience and understanding.

Posted 1 year ago

“Refund not given when item didn’t turn up next day. Don’t expect people to pay for something when you choose who sends your items. Bad service.”

Helpful Report

Posted 1 year ago

Apologies again for the unfortunate delay in receiving your parcel. To be fair DPD did update you each day to keep you informed of the likely delivery date. The industrial action at Royal Mail has impacted delivery timescales and means DPD continue to see unprecedented demand for their services which is causing unexpected delays in some areas. DPD is doing everything possible in these exceptional circumstances and will continue to keep customers updated on this situation throughout the week by email and also by text if a mobile number was provided when you placed your order with us. Thanks again for your patience and understanding.

Posted 1 year ago

“Thanks for your response to my review. I don’t really think it's a fair comment to put that I was updated daily yes there was a post saying it will be delivered tomorrow but that was for 7 days running. do you truly believe that is a satisfying update? I have always worked on being upfront and if you are aware of potential delays then surely you have a duty to pre-warn customers before they place their orders. Also, DPD should be more honest and let customers know a realistic date of delivery. Next day notification should mean next day not maybe. They would be fully aware of the timelines and should be more upfront and manage expectations. if it's going to be a week then say it's going to be a week- I have no issue with that. I’m really disappointed in the customer experience of this episode especially when the previous dealings have been good but as I said the litmus test is when something goes wrong - how does a company react? and on this occasion unfortunately not the best.”

Helpful Report

Posted 1 year ago

Lee thanks for your feedback and apoologies again for the unfortunate delay in receiving your parcel. According to the up to date tracking your parcel is due to be delivered between 11.40 and 12.40 today although DPD will have notified you of this directly already. To be fair they have also updated you each day to keep you informed of the likely delivery date. The industrial action at Royal Mail has impacted delivery timescales and means DPD continue to see unprecedented demand for their services which is causing unexpected delays in some areas. DPD is doing everything possible in these exceptional circumstances and will continue to keep customers updated on this situation throughout the week by email and also by text if a mobile number was provided when you placed your order with us. Thanks again for your patience and understanding.

Posted 1 year ago

“I placed my order on 28/11. It has now been delayed 6 times and still hasn't arrived. Customer Service just send me DPD tracking info no idea when/if it will get delivered”

Helpful Report

Posted 1 year ago

Debbie Apologies again for the unfortunate delay in receiving your parcel. According to the up to date tracking your parcel is due to be delivered today although DPD will have notified you of this directly already. To be fair they have also updated you each day to keep you informed of the likely delivery date. The industrial action at Royal Mail has impacted delivery timescales and means DPD continue to see unprecedented demand for their services which is causing unexpected delays in some areas. DPD is doing everything possible in these exceptional circumstances and will continue to keep customers updated on this situation throughout the week by email and also by text if a mobile number was provided when you placed your order with us. Thanks again for your patience and understanding.

Posted 1 year ago

“We are still yet to receive our purchase. Not entirely happy”

Helpful Report

Posted 1 year ago

Lexi, Sorry for the delay with the parcel. We ship our parcels by DPD and, due to the Royal Mail strikes, they are handling a massive increase in parcels which is causing delays across the country. Please bear with us and the parcel should be delivered soon.

Posted 1 year ago

“I ordered a silver porsche toy, received a blue one which I didn't want. Asked for a refund as I wasn't advised that they had run out of silver ones. I had no reply! Not happy.”

Helpful Report

Posted 1 year ago

Margaret it is not that we have run out of this model in silver, Siku only now make the car in blue. Thanks for your understanding.

Posted 1 year ago

“Ordered a Death Star II and Star Destroyer Model. Only the Star Destroyer has arrived - in an unsealed box. Will contact customer service to either get the Death Star sent to me asap or full refund. Model is also NOT highly detailed. It’s basic and more suitable for a child.”

Helpful Report

Posted 1 year ago

The sealed bag in your photo contains a Star Destroyer and a Death Star. If you turn the bag over you will see the Death Star? Apologies that you didnt notice this initially. All these models are sealed in the factory and parts are rarely missing. Thanks for your understanding.

Posted 1 year ago

“Hi it's sat dec 3 and I still haven't had my package could you find where it is”

Helpful Report

Posted 1 year ago

Howell, we will contact you directly by e-mail about this.

Posted 1 year ago

“Thought I was buying a Royal Navy sea Harrier model despite it saying RAF. Didn’t think RAF had sea harriers. I asked the question in a message but received no answer. Sea Harrier turned up in a box with RAF written all over it. Fair enough My mistake. However model looked like it had been damaged and has what looks like a small puddle of dried superglue on it. Not impressed. Won’t ever be buying anything else from Wonderland models.”

Helpful Report

Posted 1 year ago

Andrew if this model is not to your complete satisfaction you are able to return it for a replacement as soon as possible please.

Posted 1 year ago

“Poor customer service, sending wrong items out and tried telling me I was wrong, would not but here again.”

Helpful Report

Posted 1 year ago

The terms satin, silk, semi-matt and semi-gloss are all different terms for the same thing, a paint finish which is halfway between a full gloss and full matt. The paint we have supplied is the only satin/silk white spray made by Revell and they are the item you ordered. If this paint that you ordered is not what you want you are free to return the order within 14 days for a refund as mentioned in our previous emails to you. Thanks for your understanding.

Posted 1 year ago

Wonderland Models is rated 4.9 based on 3,755 reviews