Wonderland Models Reviews

Name: Wonderland Models
Rating: 4.85

4.9 Rating 6,386 Reviews

96 %

of reviewers recommend Wonderland Models

4.9

Based on 6,386 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

Wonderland Models 5 star review on 21st December 2025

118

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought a Forces Of Valor 1/72 Royal Air Force Chinook HC Mk1 Helicopter 1984 . Everthing was done right except the model was loose. This ment that from time of selection, packing, transport, delivery, & opening the modele rattled. After opening the parcil it could be seen at to what caused the rattel. The screwa that held the model to the base has come loose. As a collector who prefurs to keep the modale in it's box the contence is as it was in the shop. This model should have never been sold/sent out in its condition. Whoever selected the item. whoever did the packing & whoever handed the package to the devivery people heard the rattle (If they didn't know ignerance is no excuse). Was the item damaged? I don't know who to blame but if who picked the box at the start is where the problem could have been overcome.”

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Posted 1 year ago

“Paid for next day delivery. Item don’t arrive next day. Emailed wonderland about this over a week ago but still awaiting a response .”

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Posted 1 year ago

Karen your parcel was sent out on a next day delivery as requested and DPD attempted unsuccessfully to deliver your parcel the following day. A notification of the failed delivery was sent to you at 21:25. They then returned the following morning and successfully delivered the parcel. Thanks for your patience and understanding.

Posted 1 year ago

“The parcel was delivered to No4 Garbutt Place, and I have not been able to retrieve it. I was at home at the time of delivery. There was a note on my front door "Please leave parcel in the front porch behind the flower trough". There was a note on my back door "Please leave parcel in the garage". I can only conclude that the driver made no attempt whatsoever to deliver this parcel to No3 Garbutt Place.”

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Posted 1 year ago

“I BOUGHT ONE OF THES EFROM YOU 18 MONTHS AGO BECAUSE OF ILL NESS I NEVER EVEN OPENED IT LAST WEEKS I DID THE RECIEVER WAS MISSING I CONTACTED YOU TOLD YOU THE TRUTH IM 70 YEARS OLD IMPECKABLE FEEDBACK ON E BAY HONESTY BEING NUMBER ONE COMMENT WHY ON EARTH WOULD I WANT ANOTHER ONE IF THERE WAS ONE THERE I TOLD THEM THRE TRUTH THEY WERE NOT INTERESTED ITS TO STRANGE NOT TO BELIEVE IT IVE BEEN IN RETAIL ALL MY LIFE I WOULD HAVE DONE WHAT MR PRITCHARD SAID CHECKED HIS E BAY HISTORY CIRMISED THIS GUY IS A HONEST MAN AND HELPED HIM BUT THEY WERE NOT INTERESTED I WAS DISSGUSTED I HAD TO BUY ONE AS I SOLD THE TANK I BET YOU HAVE HAD THIS PROBLEM OF THESE BEING STOLEN IN YOUR SHOP I HAD NO IDEA THEY WERE 48 POUND I THOUHGHT A TENNER I WILL NEVER EVER USE YOU AGAIN I AM A JADLAM MODELS CUSTOMER I WISH I CONTACTED THEM FIRST BUT AS I BOUGHT UNIT FROM YOU I NEEDED THE RECIEVER SO I USED YOU AGAIN THAT IS THE LAST TIME EVER SOMETIMES IN RETAIL IF YOU LOOSES A LITTLE IT COMES BACK TEN FOLD IVE LEARNT THAT MANY TIMES IF THIS IS EVER READ YOU SHOULD HAVE DONE A LITTLE HOMEWORK AND ACTED A LITTLE BETTER BUT YOU JUST DID NOT CARE WONT BE LONG BEFORE YOU CLOSE WITH THE REST EVEN IF YOU OFFERED ME IT HALF PRICE GOOD WILL I WOULD HAVE UNDERSTOOD AND ACCEPTED THAT YOU DONT CARE IT WILL BE YOUR UNDOING K PRITCHARD”

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Posted 1 year ago

Keith Thanks for your feedback. We ask all our customers to check the contents of their deliveries and inform us within 48 hours of any shortages or discrepancies. This is clearly mentioned on both the delivery note and invoice. Unfortunately you have first contacted us about this alledged shortage 17 months after your order was successfully delivered to you so we are unable to provide a complimentary replacement in this instance. Thanks very much for your understanding.

Posted 1 year ago

“Not good quality”

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Posted 1 year ago

“Re: Sohni-Wicke Corporal 100 Shot Cap Gun Do not buy this gun, its rubbish. There is no bang, all you can here is the mechanism of the gun and not the caps. The only way you can tell they have gone off is by smell. You would make a louder noise by saying bang when you pull the trigger. Don't bother complaining either as you will just get fobbed off with how it's due to EU rules. Funny how the new style 8 shot cap guns still make a bang. EU must not know about them ( not ).”

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Posted 1 year ago

Mr Murden, Sorry to hear of the problem. We also have your e-mail on the issue and will reply directly to you.

Posted 1 year ago

“Not as expected, poor quality”

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Posted 1 year ago

“Unfortunately on check out on the 2nd of July my only delivery option was £7.99 next day. However today is the 7th of July and my order has still not arrived ! I have used wonderland models before with no problems but this leaves a bitter taste and I will probably look elsewhere in the future.”

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Posted 1 year ago

Malcolm I see that your parcel was delivered to you today in Fort William. Apoloigies for the unfortunate delay.

Posted 1 year ago

“Brilliant service from start to finish . If you haven’t used them or joined their email service sign up . You won’t be disappointed .”

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Posted 1 year ago

“10 days I've still not received my order”

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Posted 1 year ago

Your parcel was delivered to your safe place by DPD yesterday at 11am as per their text and email notification Kevin. Thanks for your patience and understanding.

Posted 1 year ago

“Ordered paint then told after paying they didnt have it & would have to restock so instead of getting it delivered in 3/4 days over two weeks.”

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Posted 1 year ago

Hi, Sorry for the delay with your order but the importer is experiencing problems in getting consistent supplies of Tamiya products due to the attacks on shipping in the Gulf. We did let you know of the delay by e-mail and you were free to cancel the order if you did not want to wait. As to payment, we do not charge a customer's card at the time of ordering but only when we have the goods ready for shipment. I have checked our records and we charged your card on the morning we despatched your parcel.

Posted 1 year ago

“The product is not described fully resulting in a different type of varnish being received than the one I was expecting - one that cannot be used on water-based paints.”

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Posted 1 year ago

Apologies that the product was not what you were expecting but it was the product that you ordered nonetheless. Thanks for your understanding.

Posted 1 year ago

“Have not received the purchase as of today”

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Posted 1 year ago

Glad to see your parcel has been safely delivered.

Posted 1 year ago

“Purchase of item was fine. Query raised as Delivery was left in outside waste bin (which contained dog waste). Note on our door advised against this. Customer Service very poor. Too quick to pass the buck even though it was their customer. I will bear this in mind for future modelling purchases. Disinterested would be an exaggeration..”

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Posted 1 year ago

“Nothing been delivered. Order was placed on Tues with a £4.99 postage cost. Sunday evening and just back from a model show. No goods, but a request for a review.”

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Posted 1 year ago

“Arrived damaged and sloppy painwork. Damage was not caused by delivery company spent over £300 and wonderland are offering £25 discount! I'm not happy!”

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Posted 1 year ago

“I ordered from wonderland because they said that the model was in Stock and had an overnight delivery service. This was despite the fact that other suppliers were quite considerably cheaper. However, the model didn't arrive for 6 days.”

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Posted 2 years ago

Hi, Sorry for the delay with the parcel but we were temporarily oout of stock when you ordered the item over the weekend. We should have let you know of the delay and I want to apologise for our failure to do so.

Posted 2 years ago

“I have received a different battery (wrong connector) than what I have ordered. I have notified the seller immediately and their system confirmed receipt of my request for replacement, then nothing happened for over a week until I sent emails to customer services. I keep receiving a general, impersonal return instruction where I have to do all the heavy lifting and MAYBE I might get back some of the postage costs if they are happy with it. No information if the item will be replaced, refunded or nothing will happen. The communications seem to be automated and do not acknowledge this is because they have sent me the wrong item. WOULD NOT RECOMMEND Wonderland Models.”

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Posted 2 years ago

We have emailed you both yesterday and today informing you that you may return any unwanted item for either credit or replacement within 14 days of receipt. We also provided you with the return address for your parcel. Thanks for your understanding.

Posted 2 years ago

“I ordered from them and paid £4.95 for delivery by DPD to my place of work as usual. We are open from 7.30 to 5pm but I received an email saying they were unable to deliver the item at 15.17? It was delivered to a pick up point two miles away that I had never heard of - I have pointed out that I do not have transport, hence my preferred pick up which is just two hundred yards from work. Cut a long story short, after numerous emails, ten of which were totally ignored, to both Wonderland Models and DPD, the outcome seems to be “ that’s where it is, take it or leave it, go get it yourself”. Have asked for a refund, suffice to say we’ll have to wait and see, and this will be my last order. (Can’t post a picture cos I never received the item). Neither can I say if it was damaged - your guess is as good as mine.”

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Posted 2 years ago

“Ordered several items for next day delivery, items did not turn up for four days and no communications to let me know some items were out of stock. Not happy.”

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Posted 2 years ago

Wonderland Models is rated 4.9 based on 6,386 reviews