Wonderland Models Reviews

Name: Wonderland Models
Rating: 4.85

4.9 Rating 6,407 Reviews

96 %

of reviewers recommend Wonderland Models

4.9

Based on 6,407 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Wonderland Models 5 star review on 21st December 2025

118

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer services does not exist. Timeline, placed order 23/1/2024 queried status 26//1/2024 informed awaiting restock of 1 item 26/1/2024 order shipped 3/2/2024 order received 6/2/2024 Apart from anything else, I paid for next day shipping, so to have three days between shipping and order recieved is abysmal. It would also help that if an item is out of stock and there will be a delay in fulfilling the order then the customer is informed, not left wondering what is the problem. Wonderland Models customer services are dreadful. This is not the first time I have had this problem but it is certainley the last. I will not be ordering anything else from this company. Just for your information I have found a company that not only has good customer relations, keeps you informed as to your order status, but is a minimum 10% cheeper with the same delivery charges, or if you are willing to wait 5 days, delivery is free curtesey of Parcel Force.”

Helpful Report

Posted 2 years ago

Hi George Thanks for your feedback. Apologies for the delay in despatching your order as we were waiting on a restock of one of the items on your order that had sold out overnight. Your order was collected on Saturday by DPD but they do not deliver at the weekend so your order was shipped on Monday on a next working day delivery which arrived on Tuesday as infoirmed. Thanks for your patience and understanding during this very busy period. Kind regards Wonderland Models Customer Support

Posted 2 years ago

“Never arrived talking to wonderland now waited n said came pic was not of my garden”

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Posted 2 years ago

“Both the toys have not arrived on time. I bought them specifically for a birthday . This day has gone, and neither of the toys have arrived. Massive disappointment. I had to quickly go and buy replacements. I want my money back!”

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Posted 2 years ago

“They use a courier to deliver. My parcel arrived damaged. It looked as if it had been thrown around. The box inside was damaged, too. It was a present for my son, but I had to remove the cellophane so I could inspect the contents. I notified the company of this problem but did not get a reply.”

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Posted 2 years ago

Hi Janet, I'm very sorry to hear that your parcel has arrived damaged. We ship our parcels out packed and in a suitable sized box to stop any damage incurring during transit. If the courier have damaged the parcel in transit, we are obviously not happy with this. If you could supply us with pictures of the damage, we will try to resolve any issues you have with your online order with us, where possible. Kind regards, James.

Posted 2 years ago

“The order was cancelled as I was informed the model was out of stock. I am unable to review it.”

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Posted 2 years ago

Diana -sorry we could not supply both the horses you wanted. After an exchange of e-mails discussing possible alternatives, we cancelled the order at your request.

Posted 2 years ago

“WOULD LOVE TO WRITE A REVIEW BUT UNFORTUNATELY I HAVE NOT RECEIVED ANYTHING FROM YOU AT ALL,”

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Posted 2 years ago

Mr Hurst, sorry for the delay with the order but we are temporarily out of stock of the Building Slip. We should have informed you of that and I want to apologise for our error. As soon as it arrives we will depsatch your parcel and send you the e-mail invoice to let you know the parcel is on its way to you.

Posted 2 years ago

“Speedy delivery a plus. Quality of merchandise is such that I would have been happier if it was lost in the post.”

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Posted 2 years ago

Sorry to hear of this issue. Unfortunately the current regulations mean that the amount of explosive in the caps is much less than it used to be so they are no longer as loud as they were.

Posted 2 years ago

“Item did not arrive within one working day even though I had paid for the express delivery service. When chased, their excuse was that the stock they had available had damaged boxes and were waiting for a fresh delivery. Customers should always be kept informed and I was not informed. I would like a refund of the express delivery postage please. Otherwise, the actual item was in good condition.”

Helpful Report

Posted 2 years ago

Patricia, sorry for the delay with the order and I want to apologise for our failure to let you know of the delay but I hope you understand we do not want to send out sub-standard goods. We can offer you a refund of the difference between express and standard delivery costs, Is this acceptable? Please e-mail your reply to mailorder@wonderlandmodels.com

Posted 2 years ago

“Components of the model don't fit properly”

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Posted 2 years ago

Hi Brian Sorry to hear that you are having problems assembling your Tamiya model. If you call us on 0131 229 6428 between 10am-5pm Monday to Saturday one of our team of rc experts will be able to help solve any issues.

Posted 2 years ago

“I havent received my purchase yet when will I get ir”

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Posted 2 years ago

Hi Geoff I can see your parcel was delivered to you by DPD on Tuesday 29th August. Thanks again for your patience and understanding.

Posted 2 years ago

“The model never turn up I stayed in all day on Wednesday and Thursday but nobody turn up very poor”

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Posted 2 years ago

Terry I can see that you placed your order with us at 11:15am on Tuesday 4th July and that it was delivered by DPD the following day Wednesday 5th July at 13:45pm. DPD provided a photograph showing the delivery has been made so we hope you enjoy your making your Tamiya model. Thanks again for your business.

Posted 2 years ago

“I still have not received my item yet so can not comment on the item, I paid for next-day delivery and it appears I will not receive the item before Monday, which will be day 5”

Helpful Report

Posted 2 years ago

Mr Leggatt, I have checked the details and you placed the order at about 3:00pm on the 28th which is after the 2:00pm deadline for next day delivery. We despatched the parcel on the 29th and DPD tried to delvier on the 30th by were unable to do so due to a road closure. They sent you an electronic "calling card" to let you know of the delay and the parcel is now scheduled for delivery on Monday 3rd.

Posted 2 years ago

“Arrived quickly but advertised and invoiced as1/72when in fact it was in 1/48. Get your act together.”

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Posted 2 years ago

“Absolute joke paid for next day delivery but delivered 5 days late Won't be using this company again”

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Posted 2 years ago

You placed your order after 5pm on Thursday 25th May when we were closed so it was processed when we returned on Friday 26th May and was shipped on a next working day service then. This would mean that it would normally be delivered on Monday 29th May but due to the Bank holiday today it is due to be delivered today Tuesday 30th May. Unfortunately the courier was not delivering over the Bank Holiday weekend.Thanks for your understanding.

Posted 2 years ago

“After writing a review yesterday asking for my postage to be refunded for poor/broken items dispatched from this company after several phone calls the company will not answer the phone to me, take a look at the trust pilot reviews as these our a lot more honest”

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Posted 2 years ago

“still waiting for my order to be delivered after 12 days”

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Posted 2 years ago

Glad to see that your order has been successfully delivered. Apologies for the unfortunate delay and thanks foir your understanding.

Posted 2 years ago

“The product was as described and arrived promptly. however I resent paying more postage for it than the item was worth! It cost me £4.99 for delivery and the item was only £4.49”

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Posted 2 years ago

“The reason that I have given 1 star is because I have not received the order yet. However, being Tamiya models etc I can foresee no problems. I cannot answer the delivery question because I don't know when I was received by the courier”

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Posted 2 years ago

Great to see that your parcel was delivered to you today Neil. Apologies for the delay and thanks for your understanding.

Posted 2 years ago

“Can’t review this purchase because as yet,these items have not arrived”

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Posted 2 years ago

“I ordered on 1st March It is now14March and my order has still not been received”

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Posted 2 years ago

Sorry for the delay but we were temporarily out of stock of one of the kits. It arrived earlier today and your parcel is now wrapped and awaiting collection by our couriers.

Posted 2 years ago

Wonderland Models is rated 4.9 based on 6,407 reviews