Wonderland Models Reviews

Name: Wonderland Models
Rating: 4.85

4.9 Rating 5,765 Reviews

96 %

of reviewers recommend Wonderland Models

4.9

Based on 5,765 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

Wonderland Models 5 star review on 30th August 2025

Gareth Wilson-Turner

Wonderland Models 5 star review on 23rd June 2025

Wayne Kille

Wonderland Models 5 star review on 12th May 2025

Andrew Broom

Wonderland Models 5 star review on 12th April 2025

Lesley McGregor

Wonderland Models 5 star review on 24th March 2025

Ian Divine

115

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Item did not arrive within one working day even though I had paid for the express delivery service. When chased, their excuse was that the stock they had available had damaged boxes and were waiting for a fresh delivery. Customers should always be kept informed and I was not informed. I would like a refund of the express delivery postage please. Otherwise, the actual item was in good condition.”

Helpful Report

Posted 2 years ago

Patricia, sorry for the delay with the order and I want to apologise for our failure to let you know of the delay but I hope you understand we do not want to send out sub-standard goods. We can offer you a refund of the difference between express and standard delivery costs, Is this acceptable? Please e-mail your reply to mailorder@wonderlandmodels.com

Posted 2 years ago

“Components of the model don't fit properly”

Helpful Report

Posted 2 years ago

Hi Brian Sorry to hear that you are having problems assembling your Tamiya model. If you call us on 0131 229 6428 between 10am-5pm Monday to Saturday one of our team of rc experts will be able to help solve any issues.

Posted 2 years ago

“I havent received my purchase yet when will I get ir”

Helpful Report

Posted 2 years ago

Hi Geoff I can see your parcel was delivered to you by DPD on Tuesday 29th August. Thanks again for your patience and understanding.

Posted 2 years ago

“The model never turn up I stayed in all day on Wednesday and Thursday but nobody turn up very poor”

Helpful Report

Posted 2 years ago

Terry I can see that you placed your order with us at 11:15am on Tuesday 4th July and that it was delivered by DPD the following day Wednesday 5th July at 13:45pm. DPD provided a photograph showing the delivery has been made so we hope you enjoy your making your Tamiya model. Thanks again for your business.

Posted 2 years ago

“I still have not received my item yet so can not comment on the item, I paid for next-day delivery and it appears I will not receive the item before Monday, which will be day 5”

Helpful Report

Posted 2 years ago

Mr Leggatt, I have checked the details and you placed the order at about 3:00pm on the 28th which is after the 2:00pm deadline for next day delivery. We despatched the parcel on the 29th and DPD tried to delvier on the 30th by were unable to do so due to a road closure. They sent you an electronic "calling card" to let you know of the delay and the parcel is now scheduled for delivery on Monday 3rd.

Posted 2 years ago

“Arrived quickly but advertised and invoiced as1/72when in fact it was in 1/48. Get your act together.”

Helpful Report

Posted 2 years ago

“Absolute joke paid for next day delivery but delivered 5 days late Won't be using this company again”

Helpful Report

Posted 2 years ago

You placed your order after 5pm on Thursday 25th May when we were closed so it was processed when we returned on Friday 26th May and was shipped on a next working day service then. This would mean that it would normally be delivered on Monday 29th May but due to the Bank holiday today it is due to be delivered today Tuesday 30th May. Unfortunately the courier was not delivering over the Bank Holiday weekend.Thanks for your understanding.

Posted 2 years ago

“After writing a review yesterday asking for my postage to be refunded for poor/broken items dispatched from this company after several phone calls the company will not answer the phone to me, take a look at the trust pilot reviews as these our a lot more honest”

Helpful Report

Posted 2 years ago

“still waiting for my order to be delivered after 12 days”

Helpful Report

Posted 2 years ago

Glad to see that your order has been successfully delivered. Apologies for the unfortunate delay and thanks foir your understanding.

Posted 2 years ago

“The product was as described and arrived promptly. however I resent paying more postage for it than the item was worth! It cost me £4.99 for delivery and the item was only £4.49”

Helpful Report

Posted 2 years ago

“The reason that I have given 1 star is because I have not received the order yet. However, being Tamiya models etc I can foresee no problems. I cannot answer the delivery question because I don't know when I was received by the courier”

Helpful Report

Posted 2 years ago

Great to see that your parcel was delivered to you today Neil. Apologies for the delay and thanks for your understanding.

Posted 2 years ago

“Can’t review this purchase because as yet,these items have not arrived”

Helpful Report

Posted 2 years ago

“I ordered on 1st March It is now14March and my order has still not been received”

Helpful Report

Posted 2 years ago

Sorry for the delay but we were temporarily out of stock of one of the kits. It arrived earlier today and your parcel is now wrapped and awaiting collection by our couriers.

Posted 2 years ago

“I have not yet received my models and nothing is on your tracking.”

Helpful Report

Posted 2 years ago

Mr Michael, Sorry for the delay with the order but we are temporarily out of stock of the bigger kit on the order. It is in stock at the supplier and they are currently packing our order. As soon as the kit arrives we will charge your card, despatch the parcel and send you an e-mail invoice to let you know the parcel is on its way..

Posted 2 years ago

“We opened the treehouse on Christmas morning and a crucial piece was missing and one non crucial piece was in duplicate. Rather disappointing as the missing piece was half of a rope bridge and the duplicate piece was an additional telescope. Very sad child ☹️”

Helpful Report

Posted 2 years ago

We have asked Schleich Customer Service to send the missing parts to you directly Nathalie.

Posted 2 years ago

“I wanted the model by the next day and requested express delivery, the model was not dispatched until a week later when I didn’t need it,I should be refunded the express delivery charges but my emails have been ignored”

Helpful Report

Posted 2 years ago

Apologies Matthew but we assumed that as you had not cancelled the item that you ordered that you still wanted it. It was sent and delivered on a next day servide as you requested. Thanks for your patience and understanding.

Posted 2 years ago

“The product is excellent. The issue I have is paying for next day delivery and receiving the r/c car six days later. As the delivery kept being cancelled.”

Helpful Report

Posted 2 years ago

Apologies again for the unfortunate delay in receiving your parcel Alasdair. To be fair DPD did update you each day to keep you informed of the likely delivery date. The industrial action at Royal Mail has impacted delivery timescales and means DPD continue to see unprecedented demand for their services which is causing unexpected delays in some areas. DPD is doing everything possible in these exceptional circumstances and will continue to keep customers updated on this situation throughout the week by email and also by text if a mobile number was provided when you placed your order with us. Thanks again for your patience and understanding.

Posted 2 years ago

“Refund not given when item didn’t turn up next day. Don’t expect people to pay for something when you choose who sends your items. Bad service.”

Helpful Report

Posted 2 years ago

Apologies again for the unfortunate delay in receiving your parcel. To be fair DPD did update you each day to keep you informed of the likely delivery date. The industrial action at Royal Mail has impacted delivery timescales and means DPD continue to see unprecedented demand for their services which is causing unexpected delays in some areas. DPD is doing everything possible in these exceptional circumstances and will continue to keep customers updated on this situation throughout the week by email and also by text if a mobile number was provided when you placed your order with us. Thanks again for your patience and understanding.

Posted 2 years ago

“Thanks for your response to my review. I don’t really think it's a fair comment to put that I was updated daily yes there was a post saying it will be delivered tomorrow but that was for 7 days running. do you truly believe that is a satisfying update? I have always worked on being upfront and if you are aware of potential delays then surely you have a duty to pre-warn customers before they place their orders. Also, DPD should be more honest and let customers know a realistic date of delivery. Next day notification should mean next day not maybe. They would be fully aware of the timelines and should be more upfront and manage expectations. if it's going to be a week then say it's going to be a week- I have no issue with that. I’m really disappointed in the customer experience of this episode especially when the previous dealings have been good but as I said the litmus test is when something goes wrong - how does a company react? and on this occasion unfortunately not the best.”

Helpful Report

Posted 2 years ago

Lee thanks for your feedback and apoologies again for the unfortunate delay in receiving your parcel. According to the up to date tracking your parcel is due to be delivered between 11.40 and 12.40 today although DPD will have notified you of this directly already. To be fair they have also updated you each day to keep you informed of the likely delivery date. The industrial action at Royal Mail has impacted delivery timescales and means DPD continue to see unprecedented demand for their services which is causing unexpected delays in some areas. DPD is doing everything possible in these exceptional circumstances and will continue to keep customers updated on this situation throughout the week by email and also by text if a mobile number was provided when you placed your order with us. Thanks again for your patience and understanding.

Posted 2 years ago

“I placed my order on 28/11. It has now been delayed 6 times and still hasn't arrived. Customer Service just send me DPD tracking info no idea when/if it will get delivered”

Helpful Report

Posted 2 years ago

Debbie Apologies again for the unfortunate delay in receiving your parcel. According to the up to date tracking your parcel is due to be delivered today although DPD will have notified you of this directly already. To be fair they have also updated you each day to keep you informed of the likely delivery date. The industrial action at Royal Mail has impacted delivery timescales and means DPD continue to see unprecedented demand for their services which is causing unexpected delays in some areas. DPD is doing everything possible in these exceptional circumstances and will continue to keep customers updated on this situation throughout the week by email and also by text if a mobile number was provided when you placed your order with us. Thanks again for your patience and understanding.

Posted 2 years ago

Wonderland Models is rated 4.9 based on 5,765 reviews