I have found Wonderland models to be dishonest and the worst customer service I have ever experienced by far. I had been looking for an electric motor specifically with a black can. The Wonderland models website showed they were selling the black can model. Prior to placing an order I emailed them to check that the black can was the one I would receive and I received an email from Roderick confirming it would be. I then ordered the item and they promptly sent me a silver can version. I was then told the black can was no longer available. They also then updated their website and told me that I knew what I was ordering as the silver can was on their website despite the email from them confirming the opposite. As I had taken screen shots of their website showing the black can, I then sent these to them, and on receipt they backtracked and admitted their error. However, their only resolution is for me to send the motor back to them at my own expense with an note explaining why I don’t want it. Clearly it is not acceptable for any customer to have to be out of pocket for any amount for something that is entirely the fault of the seller. However, Wonderland don’t share this sentiment and are content they have mis-sold me an item leaving me to pursue a claim via my credit card company. Based on my experience I can only suggest that you avoid using this company as there are far more retailers out there who actually value their customers.
3 years ago
Wonderland Models has a
4.9
average rating
from
3,839
reviews
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