Customer services does not exist. Timeline,
placed order 23/1/2024
queried status 26//1/2024
informed awaiting restock of 1 item 26/1/2024
order shipped 3/2/2024
order received 6/2/2024
Apart from anything else, I paid for next day shipping, so to have three days between shipping and order recieved is abysmal. It would also help that if an item is out of stock and there will be a delay in fulfilling the order then the customer is informed, not left wondering what is the problem. Wonderland Models customer services are dreadful. This is not the first time I have had this problem but it is certainley the last. I will not be ordering anything else from this company. Just for your information I have found a company that not only has good customer relations, keeps you informed as to your order status, but is a minimum 10% cheeper with the same delivery charges, or if you are willing to wait 5 days, delivery is free curtesey of Parcel Force.
2 months ago
Wonderland Models has a
4.9
average rating
from
3,755
reviews
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