Wise Bartender Reviews

Name: Wise Bartender
Address: UNIT 5 WAYSIDE FARM, SHEPTON MALLET, Somerset
Rating: 4.81

4.8 Rating 5,352 Reviews

97 %

of reviewers recommend Wise Bartender

4.8

Based on 5,352 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour

Wise Bartender 5 star review on 9th September 2025

Anonymous

Anonymous // 01/01/2019

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“Their wines are excellent. Before ordering, I'd researched into de-alcoholised wines, because what supermarkets sell is undrinkable! But these wines are de-alcoholised using the very best method.) And delivery is double-quick. Many thanks.”

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Posted 16 hours ago

“Won't use again Courier wrongly addressed parcel and delivered to wrong address. I reached out to you in a few emails, you weren't that interested!! Also I am disabled and you expected me to start going round neighbours looking g for the parcel”

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Posted 16 hours ago

“Damaged in transit, no notification. Spent ages trying to track it down. Order for a surprise party, so no delivery was frustrating. Held no more of the items in stock so unable to reorder. Very disappointing”

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Posted 20 hours ago

Thank you for your feedback. I'm very sorry that your experience didn't meet expectations. Unfortunately, part of your order was damaged within the courier network before it could be delivered. Regrettably, we're not automatically notified when this happens and only became aware of the issue once we investigated the missing items. We completely understand your frustration, particularly as the wine was required for a specific occasion. Unfortunately, the damaged product was out of stock by the time the issue came to light, meaning we were unable to send a direct replacement. We therefore offered either an alternative Sauvignon Blanc replacement or a full refund for the missing bottles, and processed the refund immediately when requested. Whilst we appreciate this didn't help with the disruption to your plans, we are genuinely sorry for the disappointment caused and thank you for giving us the opportunity to resolve the issue.

Posted 19 hours ago

“Ordered a mixture of bottles and cans. Have ordered before no problem but this order i was 2 bottles missing emailed them no reply wasn't a great deal of money but that's not the point.”

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Posted 1 day ago

Hi Richard, Thank you for taking the time to leave your feedback. I'm very sorry to hear that two bottles were missing from your order. I completely appreciate that it's not about the value of the items, it's about receiving the full order you paid for. I've checked our customer service records and unfortunately I haven't been able to locate an email from you regarding the missing bottles. Had we been aware of the issue, we would have resolved it straight away. Unfortunately, couriers don't notify us when parcels are damaged in transit or when items go missing, so we're often only made aware of a problem when a customer contacts us directly. We're a small independent business and take great pride in looking after our customers. If there are missing, damaged or broken items, we will always arrange a replacement or appropriate refund. Please feel free to contact us directly at hello@wisebartender.co.uk and we'll be happy to put this right for you.

Posted 22 hours ago

“Clear website. Fast delivery.”

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Posted 1 day ago

“Brilliant choice of beers and faultless, expedient delivery. Great service.”

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Posted 2 days ago

“Great range of AF beer, and lots that are GF too, and excellent customer service”

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Posted 2 days ago

“Their non-alcoholic wines are really good - nothing like the horrible stuff that supermarkets (even Waitrose) sell. When I wanted to cut down my drinking (which had escalated with abusive ex), I desperately explored all avenues, and researched the different ways that non-alcoholic wine can be made. I suspect the supermarkets sell the easy-to-make, cheap sort. I buy Wise Bartenders' wines because the alcohol is extracted in a better (and more labour-intensive) way, therefore a bit more expensive - but it saved my bacon big time. Also, they deliver double-quick. Thank you.”

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Posted 2 days ago

“Your courier delivered my parcel to a completely different address and you weren't interested putting it right !@”

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Posted 2 days ago

Hi Andy, Thank you for your feedback. I'm sorry that the delivery experience fell below expectations. We did investigate this with the courier and, following our correspondence, the parcel was ultimately located at a neighbouring property less than a minute's walk from your address. Whilst I'm pleased it was found, I completely appreciate that it should have been delivered correctly in the first place. Unfortunately, courier services can vary depending on the local depot and driver, and we do occasionally see situations where parcels are left with nearby neighbours rather than delivered to the intended address. Whilst this is not ideal, we always raise these incidents directly with the courier when they are brought to our attention. Where a parcel has been delivered a significant distance from the delivery address, couriers will often attempt to recover and redeliver it. In this instance, the courier maintained that the parcel had been delivered locally. We understand how frustrating delivery issues can be and are sorry that this experience has left you disappointed. Kind regards, Wise Bartender

Posted 22 hours ago

“Delivery excellent Well packaged and speedy Reason for only three stars Unable to deduct tax/VAT before delivery or organise after delivery which is the usual for Guernsey. A shame because Guernsey always looking for good merchants and has a warehouse (as in removals) at Portsmouth to forward on and deal with Customs etc. we then pay them the postage here. Other small retailers provide a discount code to counteract VAT .”

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Posted 2 days ago

“Really pleased I have discovered Wise Bartender; it gives me a lot more choice than the usual supermarket offerings in the growing Zero market, and at competitive prices. Delivery was prompt and efficient.”

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Posted 6 days ago

“working on swapping my wines for non-alcoholic versions. TWB has a good selection to try. My order was processed and delivered quickly. careful packaging protected the bottles. Will use again”

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Posted 1 week ago

“Good selection of drinks and speedy delivery”

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Posted 1 week ago

“They are one of the only suppliers in the UK of Moderato WInes, which is very useful.”

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Posted 1 week ago

“I love the assortment that you can find here - I come across gems that I otherwise wouldn't have found.”

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Posted 1 week ago

“Quick delivery, well packaged and super range of choice on the website. Love any of the peach beers and the AF aperols too!”

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Posted 1 week ago

“The range that is stock seems to have reduced. But in the current market it makes sense”

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Posted 1 week ago

“My first order for a while has turned triumphant. Some the names of my alcohol free choices were known to me directly, others obliquely. The first category is the 'known knowns' the second as 'unknown knowns'. As with shoppers everywhere my delight emerges from these latter. In other words and, to take an example, I know The Old Peculiar, I did not know the 'Nowt Peculier', but now I know them both. Many thanks.”

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Posted 2 weeks ago

“Jolly good”

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Posted 2 weeks ago

“Easy to order. Good communication. Good prices.”

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Posted 2 weeks ago

Wise Bartender is rated 4.8 based on 5,352 reviews